When looking to remodel my kitchen, I decided I would change out some carpets in the bedrooms. I visited the store in Campbell. The gentleman I interacted with (Darrell Lewis) was very friendly and very kind. He knew a lot about his products. I did go ahead and purchase the carpet for my house. I was very pleased with the quality and the way it looked. We did run into an issue with way the carpet was layed and the seams. Carpeteria came out to the house to evaluate the problem. After seeing what the problem was, they decided to just replace it. We were very pleased with the way they handled it. I went back a year later and purchased carpet for my parents house. Again they did a wonderful job.. They have a wide variety of carpets. I like that the carpet is pet friendly. If I ever need to purchase carpet again I would definitely go to Darrell Lewis at carpinteria in Campbell. read more

First of all wonderful customer service Darrell Lewis was so helpful. Once we had the carpet selected and ordered. Our general contractor was running behind on our home remodel, Darrell and carpeteria was very accommodating to hold the carpet till we where ready to have it installed. This location has a large selection and a none pressure environment. I will definitely be a repeat customer. Thank again!!! read more

This is my second review and this review is for the installation of our carpet. We called to have our carpet installed and they were nice enough to do one room and come back at a later date to the second room. First of all they arrived right on time! We had Juan and Juan and they were able to communicate perfectly with us! Second, they cleaned up after themselves beautifully. Third, they leveled the floor in the second room ( which will be installed later) and the carpet looks amazing! You can't see any seams! They did it quickly and efficiently! We were quite impressed. Thanks to Jason for scheduling the install and for having such great customer service! We are so happy with everything! read more

Carpeteria Flooring Centers - The carpet on the stairs!!! - Carpeting Near Me - Campbell, California

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Like everyone I started at Home Depot thinking they're going to be the cheapest place but after shopping around I realized that's not true. HD's prices are fairly high and it takes up to a month to get an installation scheduled. So, after trying all the top listings on Yelp, I came to Carpeteria, talked to Darrell and was pleasantly surprised to find the carpet I wanted and installation in a way shorter time that Home Depot could offer. The guys who came to do the installation were professional, super fast and very pleasant to work with. Absolute delight! Bottom line, Carpeteria won the day! read more

Had a terrific experience and very happy with my new carpet. Darrell listened to what I was looking for, asked me a few pertinent questions, made several recommendations--making it easy for me to make a decision. Super easy, convenient, and I couldn't be more pleased with my choice. read more

We had to quickly get a carpet in our house recently. We got introduced to Darrell at Carpeteria on Hamilton Ave., in Campbell. Right from the outset, Darrell was extremely professional, helpful and wanted to do what was right for us as a customer. He suggested the right carpet for our home along with providing options on install, timing, demo of the previous carpet. His team jumped in last minute when we made some last minute changes to the install and did an extremely professional job. If anyone is looking to install carpets in their home, give Darrell a call.. read more

It's been over a year since I had Carpeteria install my Gaia Bella Sala SPC herringbone flooring in my tiny kitchen and nook. and it still looks brand new and lovely. Darrell was super patient as I mulled over my choices. The installer worked extra hard and long as this is an old house with zero right angles and uneven floors and of course I needed it to be herringbone pattern. Super challenging; but he and his assistant installed it perfectly. Wears like iron, always looks clean, and super easy to maintain. Just love it. read more

Carpeteria Flooring Centers - Gaia Bella Sala herringbone SPC - Carpeting Near Me - Campbell, California

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My wife and I reached out to Carpeteria to replace the carpeting in one of the bedrooms and replace the flooring in our kitchen and family room. Darrel quickly responded to our inquiry and, before long, was able to schedule an appointment to evaluate our home and provide some great recommendations related to transitions from recently renovated. We visited the Carpeteria store in Campbell and were able to find the right flooring that fit our particular needs. No pressure was given to purchase one brand over the other. We quickly scheduled installation, and within a few weeks, we were enjoying our new flooring. Through the process, Darrel has been available to answer questions, and once the work was complete, he stopped by to ensure we were satisfied with the result. I will definitely recommend and contact Carpeteria for future flooring needs. read more

So happy with the level of service and quality of work provided by Carpeteria (specifically Darrell). Darrell was extremely helpful, knowledgeable, and attentive. He answered all our questions, and provided plenty of information in order for us to make the right carpet selection for our home. The installation was super fast! The original completion time was suppose to be two days; however, the guys got it all done in just one day. Awesome! We paid a little extra, and they moved our heavy bedroom furniture, and even got the carpeting under a very heavy item in our closet. The craftsmanship is superb as well! We are absolutely in love with our new Shaw carpeting! I highly recommend them! read more

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Jayson made everything so easy! I gave him a call and he came over in a few days with samples. He measured and gave me a quote in a couple of hours. The day of installation, the installers came on time and went right to work. Jayson had suggested doing Hollywood style on the stairs and it turned out beautiful! At the end of the day, everything was left cleaner than when they started. I would highly recommend Jayson at Carpeteria in Campbell. read more

Carpeteria Flooring Centers - a close up of a carpeted stair - Carpeting Near Me - Campbell, California

First off Darrell was kind , came out did the estimate , set the appointment, The install was a mess , we took everything out , took the day off , we were excited for our new floor , well at the end of day one , we had crooked cuts , pieces of floor not installed, the trim was not installed , ( was told after the fact that the trim was failed to be ordered , and how can you not have enough material to finish the actual flooring , Had to wait another week , take another day off work , ready to be done and excited for the end , well installer showed up set up , lasted 10 minutes as the whole box of material was damaged (?) . another wasted day , and another wait for the next Appointment Finally on the third try , the floor is complete, it looks good , No offer to be compensated for wasted time , No discount offered for the wait , and it's not even the money , it was the fact that nothing was offered other than an apology x3 , I will probably do more research wqhen we go to replace the bathroom floors in the coming months, read more

We had a GREAT experience at Carpeteria, Darrell was a huge help! I walked in with my wife and 2 rambunctious little kids and told Darrell we needed a big carpet and mat to lay in our garage to turn it into a play room for the kids. Darrell patiently walked me through the options and was very attentive to our price considerations. Within a week we had the carpet down in the garage and our whole family loves it! read more

Our family had an outstanding experience buying carpet from Carpeteria in Campbell. The salesperson, Darrell Lewis, listened to what we wanted, and then advised us on the best product to fit our needs and budget. My Mom was moving home from an elder care facility, and we had a very short timeline. Darrell came out to the house the next morning before work to measure the room. He had an expert eye for matching colors and knew exactly where the carpet samples that best matched the original carpet were located. The carpet we chose was in stock back East, and the installation crew was there the day after it arrived in the California warehouse. The two installers were courteous, careful when moving furniture, and efficient in their installation work. Darrell promptly circled back with me on the installation timeline, and to ensure we were completely satisfied after installation. It was a great experience from start to finish. read more

We were swapping out carpet for LVP, and Darrell was very helpful and patient as we went about choosing our flooring. We took such a long time and made many trips back for samples. It was great being able to communicate with him over text messages. The flooring was great, and the transitions were done very nicely too. The installers also took time to take out the toe kick of the cabinets and installed the planks under it before replacing it. So there was no need for ugly quarter rounds! I believe other floorers will just use quarter rounds for a faster job. read more

I wish I had gone elsewhere. I am previously shopped at Conklin Brothers, S&G, Lowe's, Abbey carpet's, etc. and I ended up choosing Carpeteria because I wanted to go to a place that was a bit smaller to support locally owned business especially during the pandemic. What a mistake. They started out nice, but turned out to be horrific. I chose a nice Karastan carpet. But Carpeteria damaged my property and did a horrible install. I have a loose carpeting with frayed edges and ridges, they used old carpet padding that was all yellow that being stored so long in their warehouse when they should've ordered new. The communication became so stressed that they felt the need to threaten me by placing a mechanics lien on my property, but still wanted to come back into my home which I don't feel comfortable with. Why they feel the need to force me to I will never know, horrible customer service. Very poorly handled and unprofessional, why would I ever let them back in my home again? If you choose Carpeteria you will regret it. I know I do. read more

Carpeteria Flooring Centers - a close up of a wood floor - Carpeting Near Me - Campbell, California

Top quality carpet and installation. Jayson was great. Took his time to explain the various carpet options and the associated pros and cons. Made himself available on his cell phone for multiple Q&A follow-ups. Even provided a referral to help with shaving a bit off the doors when the new - higher - carpet was installed at an extremely competitive price. Overall a great experience. Installation was flawless. Highly recommend. read more

I'd never used Carpeteria before and I wish I'd found them long ago. I'm delighted with the new kitchen floor they installed! - Darrell left his mask on when he came to do the estimate - He gave great advice that saved me $2,000+ (recommended deep cleaning entry tile instead of replacing it) - Communications with the store staff was frequent and accurate - Installers came when expected; on time, worked fast (install took 1/2 the time I expected), cleaned up well - Everyone I talked with was cheerful and pleasant to deal with. This store, and especially Darrell, absolutely deserve 5 stars! They're wonderful! read more

We just had the absolute best experience with Carpeteria! Carlos Chavez was our consultant and he was incredibly knowledgable and helpful in guiding us toward the floor that would best meet our family's needs. Every step of the process was completed with great customer service and also seamlessly adhered to the proposed schedule. The two workers who installed our floors were equally fantastic - so professional and efficient with their time. They went the extra mile to ensure the finished product would be beautiful and we are truly in awe of the job they did! We could not be more pleased! :)))))))) read more

Carpeteria (specifically Darrell Lewis) came to our rescue when I needed to find the right flooring for our kitchen and bathrooms for our duplex renovation. We couldn't be more pleased with the personal service we received, even every time that I called Darrell to ask more questions. We ordered a great waterproof flooring that was recommended by Darrell. It didn't look like most vinyl flooring but looked like nice Pergo. **He gave us a great price that worked within our budget.** I highly recommend Carpeteria and if you want a good sales associate, ask for Darrell Lewisl! ***Thumbs UP*** read more

The people at Carpeteria did an outstanding job for us! One of my biggest concerns was the moving of our furniture since we are in a condo. Jayson Goodrich had the answer for us! He was the best! This company helps you, where I found that no other company did. We removed everything but the big furniture, emptying drawers, etc. It all fit on our deck, believe it or not! When we got home, the big furniture had been moved aside for installation, then returned to the same place afterward. The installers were professional and did a fantastic job. The carpet is so beautiful! I would definitely recommend them. Thank you Carpeteria!!! read more

We had a great experience getting new carpeting from this company. We worked with Darrell and he was very helpful and knowledgable. We went there to get the Air O carpeting by Mowhawk. This carpet is for people with allergies and is quite different than conventional carpet. There is no smell or off gassing when you put it in. The pad is attached to carpet and it doesn't curl up or need to be stretched or tacked down with tack strips. It gets attached by a special two sided tape for this carpet. The installers were great and did a really good job. The difference in my allergies since getting it is HUGE! Thank you Darrell and crew. read more

Amazing! amazing! amazing! From start to finish, no place else makes it as easy as Carpetteria. Have been now working with Jason from Campbell location twice. Once for bedroom carpeting and second time for LVP for living room and dining room. Jason has made our experiences seamless and very cost efficient. They beat Home Depot prices and any of the other 6 surrounding places we looked into the first time around. One stop shop here. read more

I was shaking in anger when I left this store... Came into this place for the second time yesterday because I convinced my S/O that we should get another quote besides Home Depot (first time we visited we just walked around and didn't get to talk to a sales rep much). We arrived with a sample of a carpet from Home Depot for color comparison. Upon walking in, we were greeted by Daryll within 2-3 mins and I appreciated this since good customer service from HD can be hard to come by. Soon into our conversation he began to compare HD to them and went on about their low grade material etc. No big deal at this point, just some harmless competitive talk. He then began looking for something that would fit our budget and style. After some time we met him at his desk where he gave us and estimate. My S/O has a friend who was going to help put in the carpet so we asked for a quote for just the carpet. Reluctantly he did so while convincing us to get the installation. He started to sound more and more condescending as our consultation went on. My S/O asked they come and measure for an estimate. He said yes but continued to let us know that his time is valuable and he'd only come if we were serious and we told him we understood that. THEN he continued to tell us "no offense..." but it is people of our Indian community that will use him for all his 'resources' then go to Home Depot in the end then proceeded to ask me why 'Indians' do that and continued to go on about it. That was it, I left before I let my anger out but immediately regretted not saying anything to him before walking out. I was offended and discriminated against and would NEVER recommend this place to anyone. read more

Very good working with Ryan. Knowledgeable, cordial, and professional; easy to work with and accommodating. The installation crew ( Beada (sp?) and Alfonso) was excellent; cooperative and very industrious and NEAT. Slight problem with a scheduled appointment to inspect my kitchen floors to assess damage firsthand. No one showed up; I did not receive a call to cancel the appt. (deemed unnecessary to inspect /photos were good enough). read more

I went to Carpeteria to replace the floor in my sunroom. Darrell was wonderful. He is super knowledgeable on all the floor coverings. He was very responsive and made sure that I would be happy with the finished project. The contractor who installed the floor was amazing. He went above and beyond to ensure that the floor was installed professionally. My new sunroom floor looks amazing. I couldn't be happier with the service, quality and pricing of Carpeteria. I would highly recommend Darrell and this Carpeteria location. Big box stores are great. However, you get what you pay for. Putting in new floors are an investment that you will have for years. It is important to go to a location that has knowledgeable employees whose top priority is to make you happy. This place has it in spades. read more

Jayson at Carpeteria in Campbell, CA goes above and beyond for his customers. His customer service is outstanding! He is fair, friendly, trustworthy and easy to work with. The installers were ontime, fast and best of all, cleaned up after themselves. They truly did an incredible job. We love our new carpet. When we need  more flooring, we will hire Jayson and his team again! read more

Professional, efficient and friendly service! If you want to have a good carpeting service, ask for Les Farrington at Carpeteria. He is very professional, informative and friendly. Due to recent constructions in our newly purchased house, we required a large amount of carpet and multiple installations. Carpeteria catered to our needs without any problem. If we ever need more carpet or hardwood floor, we sure will return to Carpeteria. read more

My experience thus far has been lackluster. I had work done on a rental, new carpets and vinyl. Kris who appears to be the manager was fine. She came out for the quote, was nice following through to the instillation but it stops here. My quote was under by $300 according to her when I got the call the day after I placed my order. It was to ensure quality and the materials needed. I said ok to the additional charge which I am regretting. Instillation day I am to get a call 30min before the installers are to arrive, they call when they are at the house and no one was home so we had to rush over to let them in. Them being two guys I could have hired off the street, not professional. During this day they were delayed due to not having the materials and at one point they had to run to Home Depot to get material. Instead of doing the job right and coming back the next day they "finished" the job at 9:30pm and this is on a Wednesday night and I get up at 5am for work, not happy. Finally when I got to the house on Friday to get a better look at their work the carpets looked good no issues, however the vinyl is another story. The vinyl has large air bubbles throughout and. There is the concrete mixture on baseboards, cabinets, and walls as well as glue on the floors all of which I have been cleaning. Ohh and their work order was not correct as the laundry room was to have a vinyl border and it took some additional work on my part to get the workers and office on the same page despite having to pay more after the original quote. Fast-forward to today. After I called on Friday and talked to Kris I was told I am to receive a call for them to come back out to fix this. I await the call and worry how everything will look once they come back so I will be sure to post again, I hope with more positive remarks though I am not optimistic. read more

My wife and I had an extremely positive experience at the Carpeteria on East Hamilton in Campbell. The sales rep's, Kris Zwier-Ciok, knowledge about carpet and flooring was by far the best in the area. We got several estimates and ended up coming back to her because we had the most confidence in her description of the product and the value. Kris came to our house and did the measurements. The installation was done by Leo, Ruby and Geraldo who showed up promptly in the morning and did a flawless job and were able to complete the installation in our 2400 sq ft house in one day. They answered all of our questions about the installation and installed it exactly as we asked. read more

Darrell was very helpful and informative. We got multiple quotes and their offer was very competitive. Overall we felt like we got a great product, great customer service, and a fast turnaround time. We had a good experience and would highly recommend this store. read more

Just finished our third flooring/carpet project with Carpeteria and couldn't be happier. The selection process, customer service throughout, installation and finished result is everything we could have hoped for and more! Thank you to Darrell for making it all possible! read more

Had great service and pricing from Darrell!

Jayson Goodrich and his crew at the Campbell Carpetaria store deserve six stars if that were possible. In three visits spread over six months they replaced all the flooring in our Mountain View townhouse,, installing attractive laminate with different designs in living / dining area, kitchen, foyer & hall, laundry nook, stairway, 3 bedrooms, and 3 bathrooms. Their work was fast and flawless. Jayson is communicative and immediately responsive. read more

We recently visited Carpeteria in Campbell and met with Darrell who worked with us in finding the correct flooring for our kitchen floor. He was very helpful and friendly. We chose a Cortec vinyl flooring and we love it. The installers did an amazing job. They went to a lot of trouble quieting my squeaks in many areas before putting down our new floor. The installation work was done very professionally. They removed our damage flooring and replaced any particle board needed around our sink area. Darrell had new baseboards delivered a week before so that our painter could paint them before installing. Darrell was very patient and understanding to work with as we needed to schedule painters before installing. Helen, Sunnyvale. read more

We recently bought carpet at Carpeteria and love it! The installation was professional and fast and Darryl the sales associate was fantastic! He came to our house to measure after his shift at the showroom and we got the ball rolling quickly. The installers fit into our schedule and we were very pleased. read more

I was planning on installing hardwood and carpet in my house. I went to Carpeteria and requested a bid, Kris came to my house, she was very professional and very efficient. Two weeks later we have ordered material. The installers arrived they were very professional and very good, working very hard for two days. The installation went smooth. I love my floor and my carpet. I would recommend them to anyone. read more

Darrell answered all my questions at the store. You can clearly tell he is knowledgeable about carpets. We chatted, he didn't put any pressure on me to close than deal. When I was ready, he came over to the house to measure it and gave me a very reasonable price. The install was good too, I am not going to say it is perfect, but very good. Anyway I highly recommend these guys, it's hard to type on a phone. I figure pictures are worth a thousand words read more

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Darrell at Carpeteria saved my bacon! I needed carpet in 3 days so I could move in to my new house. I had a carpet order delay with another company. I was frantic and had called several other carpet stores and wasn't having any luck. I was panicked when I walked in to Carpeteria. Darrell was calm, and sympathetic. We found an in-stock carpet that I really liked. He was able to verify install and got my order complete and I was out the door in 15 minutes. In addition, he mailed me a rebate coupon and even included easy instructions and a stamped envelope. Carpet was installed yesterday and done well, it looks great! I couldn't be happier with the service I received from order to install. Highly recommend! read more

Least helpful sales guy ever. (Young hipster guy.) need better training and communication skills to guide the customer. And some enthusiasm for his products. 3 stars since I didn't actually place an order (and plan to go elsewhere) so i can't comment on install. Is it too much to ask for salesperson to ask apropriate questions, suggest options, explain features and differences...? read more

We used Carpeteria for our laminate and carpet installation. Things started off great, the lady that helped us was very knowledgeable about carpets and helped us pick out a great carpet. But everything after picking the carpet and placing the order did not go so smoothly at all. We placed the order on Tues. Dec. 28th, and it was never made clear to us how long we would actually have to wait to get the carpet and flooring installed (we were so new to the process we didn't know!) We were just told we would be called on Monday (Jan.3). When we called on Sunday (Jan 2), they told us that the installation would happen Tuesday or Wednesday of that week. We were happy, and scheduled the move for the following weekend. On Monday (Jan. 3) we waited till 3pm for a call, then went ahead and called. We found out that someone had given us the wrong information, our carpets & flooring would not even be in till the following Monday (Jan.10). So we would have to reschedule our entire move (no apologies made). I was totally caught off guard, we had paid so much money I expected better service. I asked if we could get a refund, but they charge 25% of the total amount, please beware : no full refunds! (we were not informed of this when we placed the order). Things got worse: So now we are in the week of Jan. 10th, we call over and over to find out the status, no one really calls back or seems concerned. Tuesday (Jan. 11) and Wednesday , they come and rip out all of our floor downstairs, and do half of the laminate (only half of our laminate had arrived?!) . After calling on Wednesday we find out that the carpet has not arrived yet, it seems Thursday it will arrive and be installed. Thursday, no calls, I call and they tell me installation for both will happen Friday. Friday - only the carpet is installed, no explanations. I call, they tell us, "oh definitely saturday" for the rest of the laminate. Please note that at this point, our living room is dusty ply wood, they ripped out our carpet and though they claim to know, it turns out they don't have a clue when the rest of the laminate is going to be done. Saturday, no phone calls, we call to find out, "oh maybe Monday, ". Monday no phone calls, we call to find out, "oh Tuesday." nope. Wednesday was the lucky day, the rest of the laminate finally got installed. I could finally take their number off of quick dial. I was very surprised at how unpredictable this whole process was. I would have expected that they would be more apologetic. I would have expected the manager to call us and give us more information when things started getting so inconvenient for us (we did ask to talk to him but were told he was not there). But no. If they had been more upfront about the timeline, we would not have been so mad. Is the carpet /laminate shipping process this unpredictable? If it is, can Carpeteria please let their customers know this, instead of blindly predicting installation dates to pacify us. We had to reschedule our move and movers (who were great btw), 3 times!! It was an extremely frustrating process. I would not recommend using Carpeteria, I give them two stars only because we got a good carpet and laminate, and the guys who came to install it were nice. read more