SERVANDO/EVERGREEN ARE THE BEST! I'VE INSTALLED NEW FLOORS 4 DIFFERENT TIMES AND THIS IS MY ABSOLUTE BEST EXPERIENCE.
LOWEST COMPETITIVE PRICES ON MATERIALS AND INSTALL, SUPER HARDWORKING WORKING EVEN ON SUNDAY, QUICK BY INSTALLING IN 1/2 THE TIME THE OTHERS QUOTED, & MADE IT FEEL EFFORTLESS TO REPLACE OUR FLOORS WHILE WE HOMESCHOOLED 3 YOUNG KIDS AT HOME.
I cannot begin to explain how appreciative I am of Servando and his crew at Evergreen. But let me try to break it down.
1) BOARD SAMPLES
All the other companies wanted me to travel to their showroom to see boards, where as Servando sent me photos. Once he knew which ones we liked, he then gave free delivery of the sample boards to our home. This was a really nice touch, particularly as we are so busy and don't want to leave the home unnecessarily.
2) PRICING
I got 9 qoutes to replace the floors of my 5 bedroom, two story house in Los Altos. I contacted many 5 star yelp rated floor providers, even ones that had many more reviews. Evergreen not only had the most competitive price, BUT their quote was also straight forward.
It had 5 line items (Material, Labor, Glue, Stairs, Baseboards). In contrast, many of the other floor providers gave up to a 80 line item quote which was also wildly more expensive. Most of the other providers would charge $75 to move the fridge, $50 to move the oven, and on and on and on. I felt like I was being nickled and dimed for so many different things. A couple floor companies even said they would NOT lay the floors under the dishwasher because they don't touch plumbing (What?! I pull the dishwasher out once a year to clean behind it, it's no big deal).
Servando on the other hand asked us to move as many little things as we could, but that his crew would take care of the rest. I really didn't even move all the little things because I didn't have time, and his crew was so respectful of our stuff, moving it around for us, which made our lives SO MUCH EASIER. Particularly when we were living in the house while they did the floors. And I didn't even have to ask and the floors were already laid below the fridge and dishwasher.
3) TIMING
Since we have 3 kids and homeschool, we wanted to stay home as long as possible while the work was being done to avoid having to transport all their work, computers, etc. Most of the other installers said it would take 2 weeks fo them to complete the job. Servando said he could do it in 1 week!!
On top of this, most of the other installers recommended we MOVE OUT into a Hotel (for 2 weeks?? Imagine the cost of that). Servando drafted a plan and said we could do our bedrooms last and that we could move the kids' workstations around the house after the new floor was laid in that area. It worked out perfectly. For the last 2 days, we decided to spend the weekend in San Francisco while Servando finished our bedrooms. Unfortunately, there was a delay and his team was not able to finish on Saturday. So instead of admitting defeat, he got his full team to work from morning until night on Sunday so that we would have our beds to sleep in that Sunday night when we arrived back. He went ABOVE and BEYOND and I highly doubt any of the other floor companies would do this.
4) QUALITY OF WORK
Servando's crew are the most nice guys. Always smiling. Always being super respectful whenever anyone in our household would pass by then. Super hard working, starting early and finishing really late, arriving every single day and taking advantage of the time they spent working.
The quality of the work is second to none. We are so incredibly blessed by our newer, lighter boards, which has really just transformed our home.
5) GOING ABOVE AND BEYOND
I already mentioned the many ways Servando and his team had gone above and beyond. However, to list a few more. When the new baseboards were installed, they only come primed and not painted. I didn't want to have to hire a painter and I didn't have time to do it myself so Servando said he could do it. He had never done it before, but we're planning to paint our interior walls at some point, but really appreciated him painting the boards until we get there (someday). He told us upfront that this was not something he did, but he would do it for us to help make our lives easier.
As the owner, Servando is super passionate to deliver the absolute best. I can tell when I see him actually getting down and laying boards, painting baseboards, and doing some of the work.
The Crew and Servando are experts and have been doing this a long time. I discovered they are new to Yelp and just starting to build their reviews, so I had to contribute one deserving of the high quality job they performed for us. They really changed our lives. So to try to give back, I'm taking the time to document what an incredible experience we had.
I really do believe it is all of these small details which make a difference. We absolutely love our "new" home and HIGHLY RECOMMEND THIS COMPANY! read more