I went to Carpeteria San Leandro and met with Jim Miller on 10/7. I gave him my estimated sq. footage of the carpet I wanted installed and he said he would give me a good deal and I received an estimated quote with a split of the minimum installation cost for a total $573 - so I gave him my $300 deposit. When he came to my house to measure he said they needed 50 more sq. ft. of carpet so the cost would be $900! I said that doesn't make sense. It should be somewhere around $753 not $900. So I went into the store again the next day and Jim then said I will make you a deal - $650. So I said OK. Later that day his manager Gary Simpson called me to say he wanted $1,000 for the job. He said it wasn't worth his while for such a small job and his men would be all day at my house. This for just a hallway! Then he said the minimum installation cost was $300. I have since gone into the store to ask for my $300 deposit back which was signed by the owner Alex while I was in the store. It is now 2 days later 10/21 and they still haven't processed the refund. I just told Jim Miller the whole experience has been quite disagreeable and he was silent. I believe 7 on your Side should look into this location as I am not the first person who has been involved in this bait and switch. Other stores I have gone into are upfront with their prices - it is just unfortunate that this was the first store I went into. read more

Just came in to shop around and see what their options on strand bamboo were. I came in, and asked the gentleman at the desk if he had any bamboo products. He responded in a stand-off-ish manner that 'no', he did not had any in stock. I meant generally, to order. He showed me what they had... very limited options. They only had engineered and not any solid options and very limited color options, I asked about some prices-- they had a piece of paper that indicated the prices. I wanted to take a picture, to remember the prices and keep shopping around and compare. Mainly because I am trying to support small local businesses rather than big store shops. And I need to keep track of the prices I encounter. Well... the gentleman did not allowed me to take a picture of prices, telling me that it could end up in 'wrong hands' and that he didn't want the prices out there. Not sure 'where' they could have ended that it's so much of concern-- but I guess I look sketchy(?). After that he mention, "I guess we won't be able to help you today". Ok. Just from the shopping around I've done for bamboo, I'll tell you their prices ARE DOUBLE of what I've found around at other small local family owned shops- FOR THE EXACT SAME PRODUCT/BRAND. The service wasn't at all the nicest, and while I didn't purchase any product I will tell you this much: I will not be coming back and wouldn't recommend it to anyone. Honestly... not sure if it is because I'm a (young looking) woman, or Latina... but my experience in less than 10 min was very negative and honestly offensive. read more

Carpeteria in San Leandro is "the" destination for carpeting and hard-surface flooring. Great value for the money and a comprehensive selection. I'm very happy with what I got and how I was treated. The staff is professional, well organized, and responsive. If you'd like design ideas and coordination for material selection ask for Cappi. She knew what I wanted with just a few questions. But if you like to get technical and know about the material itself or how the installation is done, Tony was able to put my mind at ease. Noel in the back-office was excellent in coordinating payment and scheduling. You're in good hands over there. Not to forget, the installation crew is top notch: very respectful, attentive to detail, and you can tell they know what they are doing. You can see it in their work afterwards. They made my house a home I'm happy to be in. read more

We went to the store and picked out some clay tiles we liked, They came to our house to install the tiles in entry way. They did a lot of careful customizing to get the tile levels just right for both the front door and the kitchen entry. They really impressed me with their persistance to get the job done right. I shorlty after the install recieved my full asking price on the house as I sold it. I would highly reccomend their professional services ao anyone wanting quality service at a reasonable price. read more

Went in and was totally satisfied! Jim Miller is the man just ask his 100 year old satisfied customer, our grandmother! This old bird is not easy to please but Jim made sure it was a painless transaction! From selection, price and installation everything was 5 stars..... Thanks again Jim and staff for a painless transaction! Mustang Sally Rocks! read more

Good Service, no attitude and good prices, no hard sell just helpfulness. Good inventory. The sales person Lee is my go to man!

BEWARE OF CARPETERIA at this location!!! The salesman came out to my house and measured twice, called me gave me a quote (was told that he and the manager came up with the 3 quotes) and after signing the contract and waiting a week for them to order the carpet and set up and install date...I was told that i have to pay an additional $2000.00 because the salesman made a mistake. The General Manager was "VERY" unreasonable since i had nothing to do with them making the "SO CALLED" mistake on the measurement. I would not recommend this business to anyone! read more

The sales guy was terrific. The installers were terrible. I had laminate put in which requires cutting and sanding. Nothing! was done to protect my home. After I saw dust flying around me, I realized they didn't put up any plastic sheeting to protect rooms not being done. Nor did they put anything over my furniture. When I asked, they said it was already dirty so why bother, they would vacuum. I told them that they must put the sheeting up and drape the furniture. I'm glad I did because they didn't finish in the estimated time of 1 day and had to come back. Guess what, 2nd day, they did not put back up the draping. Again when I asked, it was a why bother we're almost done. They had a whole other room to finish so I told them put it back up. They also ignore all my requests to not put their equipment on certain pieces of furniture, I even put signs on them to make sure they didn't forget. This was not the experience I had anticipated after having a great interaction with the sales guy and reading reviews on yelp. --update. We presented all of these facts to Carpeteria and negotiated a 5% discount off the final bill. This closes the matter to our satisfaction. We very much appreciated the sales person, Jim, and know he does his best for his clients. read more

Jim Miller helped me with my recent laminate purchase. He made time to come to my house to do the measurement on a Sunday morning to accommodate my schedule. He was fair with his pricing and got the products to me ahead of schedule. Even weeks after I completed the job, he graciously helped me exchange some extra materials for a piece of stair nose that I wanted to get as a spare in case replacement was needed in the future. My sister used Carpeteria a few months before for a condo renovation had a similar experience with Jim, whom she found very helpful. He stayed past closing time to help her complete her order. Thanks Jim! read more

I needed new hardwood flooring for my home and Jim Miller totally mis-messerged my home and had to come out twice but also told me it was an "awkward" floor plan. On top of that, one hardwood floor he originally quoted at less than $5.00 per square foot, he then quoted at more than $9.00 per square foot in the final estimate. These guys totally wasted my time. read more

I needed a rug pad to go under a new area rug for my bedroom. I called Carpeteria, and asked if they had any in stock before driving all over town. After a few minutes on hold, I was told that yes, they had it in stock, but it was on a high shelf, and that the guy that worked there was leaving soon, and the young lady that would be there couldn't get it down. Needless to say, I went elsewhere. read more

Had great service at Carpenteria. We had both hardwood floors and most recently carpet installed. Cappi helped us with both installations and she is awesome. She is very good at what she does and has lots of experience! read more

We used Carpeteria 5 years ago to carpet the downstairs and decided to give them a try at carpeting the upstairs this time. Tony came down and was very efficient in his measurements and advice, and he brought a good variety of carpet samples. Although the price wasn't rock bottom, Tony did work with us to get the price down a little bit and he gave us a free upgrade on the pad. When the workers came, they were very skilled, worked well together and split up duties to get the entire job (tiling the entry and carpeting the remainder of the floor) done in one day. They were careful, clean and did very good work. We're just as happy with Carpeteria today as we were 5 years ago. Tony did not "hard sell" us and gave us exactly what we wanted. He was knowledgeable about all the products, and he also stopped by during the installation to make sure all was going well. I highly recommend Tony and Carpeteria. Excellent experience!! read more