Trying to get a quote! Measurements taken, carpet selected, told the sales lady what I would like and wanted a quote. Crickets... I understand we are ALL busy, but a little more response would be helpful. read more

Took two weeks for appointment for estimate, been another 2 weeks no response for cost, terrible customer service, no follow through!

Purchasing, customer service, installation and after install follow up with awesome warranty. This was a great carpet purchasing experience. Highly recommend this company and Leo and David as installers. read more

I reached out to the to store in CV for guidance on finding a small section that was "close" to what we installed 25 years ago. They provided some very solid recommendations and went above and beyond to help us locate the remands. Once we worked out the source of the remnants, we visited the store to validate the selection would work with the existing installed floor. We found the CV team top notch in planning, procuring, and helping us find a close matching. Thank you, CV team!! read more

Went into Direct Sales Store, they are Mirage authorized dealer. Had a great meeting with a project manager. We discussed my project, she answered all my questions. I told her I was ready to start my project. She set up a tentative appointment for someone to come to my home to measure on Thursday in three days. The next day she called at 8AM they had an opening and could come at 11AM. I was not home, when I returned and called back, I left a message that I was available the rest of the day and the following day. My called was never returned, after more than three telephone calls I had none of my messages returned. I needed carpet removed, hardwood floors installed and repairs for an area in another room. They ghosted me, no one called me back, I called and explained to the person that answered the phone all my information , crickets. To date, no one has responded. What a way to do business. read more

We went into the store to ask about window coverings. The gentleman who helped us was super friendly and helpful. He gave us Joe's business card (since he handles all the window coverings). We contacted Joe and he came out about a week later. He brought numerous samples, took measurements, discussed options, listened to what I wanted, etc. He sent me a detailed quote the next day. We decided to proceed and emailed Joe to let him know, paid the deposit, and about two weeks later our order arrived and was ready to be installed. Joe emailed me to let me know that the head installer, Bud, would contact me to set up a time. Bud texted me the next day and we set up a day and time for him to come do the installation. Bud did an excellent job. He is so accurate and precise with the work. It took him about two hours to install all seven coverings. Joe had taken one of our previously installed Hunter Douglas shades and sent it in to get it fixed (HD has lifetime warranty on moving parts so definitely a plus going with this company when ordering window coverings), so we are still waiting for that. From my experience with Joe and Bud, I feel they deserve five stars. They were efficient, communicated with me, and got the job done beautifully. read more

So I had two appointments with a sales person... who flaked both times. On Monday he called because he didnt have the required tools... so he rescheduled to come out on Wednesday.... Same time. Between 4:30 to 5:30... Wednesday 5:35 rolls around. I have absolutely NOTHING TO DO RIGHT... I dont need to run to the store.. or anything. The guy again doesnt show up no call. So I text him. He finally calls claiming there was this giant accident on the freeway and that he has two flat tires.. .. But on his call its totally quite, sounds like hes calling from his home no noise, no honking.. This dude was a total flake. Ive been in sales. You call your client. So even if there were an accident why didnt he call me earlier... This sales person is a total flake... Scott Anderson by the way.. read more

Tried doing business with this company, but it took way too long to get the quote following a lot back and forth (just shy of a month). We moved on from Direct Sales, fearing more delay and bumblings with ordering, delivery, and install coordination. They do seem very knowledgeable, however, and the products look to be great quality. Definetly stop in and say hi - you may have a different experience. We just expected more momentum. I know it's Christmas and New Year time - So for comparison, the other company we went with had us measured quoted and in contract in 4 days, and an install date projected a few weeks out. read more

My initial visit to this business went well. We chose the flooring we liked and set up a free estimate in a reasonable time. The estimate was completed. We waited five days with no quote. When we finally called, no action had been taken at that time. No follow up call has taken place after two days. I find this indifference to be unprofessional. I have moved to a different store. read more

I had a kitchen flooring project and had no clue on how to get started. I'm so glad I found Direct Sales. The helpful, attentive direction from Dan and Joe made the process so much easier for me. Highly recommended! read more

Our new (Sept. 2014) laminated floor apparently reacted to undetected moisture by lifting up in four areas - this the opinion of Direct Sales Floors and a moisture test by Servicemaster. DC Customer service did return my calls and came to my house to see it. They will repair the damaged area only if I pay their installer. Today a glued on transition piece also loosened and came out completely. Now I have have a qualified carpenter repairing the raised area - the floor area is 1400 sq. feet. He pulled up the floor and molding and observed NO moisture damage of the area in question. The floor was never installed with a gap along the edges of the rooms or hallways thereby causing the floor to bow upward. I wish I had read the reviews before and never accepted the Farmers agent's endorsement to use Direct Sales Floors of Castro Valley. I am out $980.00 to this company and want compensation for my loss as mutually agreeable. read more

Direct Sales Floors Carpet One - MY carpenter determined the 5/16" gaps along the walls were never observed by THEIR floor installer. Floor bowed up as a result. - Carpeting Near Me - Castro Valley, California

A great experience! Very knowledgeable and helpful. Friendly people and a great price. I will bring all my carpet and flooring business to this store. read more

I live in Castro Valley and try to give the local businesses my business. I walked in and saw an older man on the phone, he saw me but did not acknowledge me. I looked around at different flooring waiting for him or someone to come over and ask if I needed assistance but no one did. I finally walked out and noticed he was no longer on the phone. As I walked out the door I said "thanks for your customer service!" Oh well, guess they don't need the business. Update - Received an email from Dan about 20 minutes after I posted this review apologizing for their lack of CS. Too late Dan - you had your chance. I have many choices and you know the saying ... IF YOU DON'T TAKE CARE OF THE CUSTOMER SOMEONE ELSE WILL! read more

Direct Sales Floors is an amazing flooring company. Over the years I have had a few flooring needs and I have gone to this place every time. You could go to homedepot and yes you would get a better price but you lose the service that Direct Sales would give! The employes is what make this company great, they are hard workers and live to serve the customer. Every time I called the sales rep during a job they would always pick up and always be friendly and very helpful! There installers are top notch! They always speak english and are very friendly and respectful. Many carpet companies lack good installers but not Direct Sales! If you are looking for great service and quality product look no further than Direct Sales! read more

Called for an in-home consultation on new flooring. Spent over an hour with me, liked his recommendations, liked his knowledge on products and floor plan layout, and his salesmanship. Unfortunately I NEVER heard back or received a flooring quote. My business meant nothing to them. Will NOT recommend to others. read more

Perfect project for my kitchen! Great products and nearly unlimited choices! I found a favorite fast! Delivery and installation VERY professional and ON TIME. Cleaned up after themselves very well! Masked and observing Public Health Precautions! Could not have asked for better service selection or price! Thank you very much to the entire crew~ read more

If I could give six stars, I would. We bought window shutters and a large shade for our patio door. They were installed on the day and time they were promised. The installer, who called to confirm his arrival time, was professional, friendly, and made sure he took all the shutter and shade packaging to our dumpster. After installing the shade, however, he noticed a fabric flaw on its header. He shared with me that it was a manufacturing flaw and it wasn't something he could fix. He took several photos and indicated he would share them with Dan, the Direct Sales owner. Dan called me, scheduled a time to come take an up close look at the shade. He saw it and without hesitation, said he would order a new one because it was clearly a manufacturer's issue. He provided temporary shades so that our patio door would be covered until the new shade arrived. The new one came and surprisingly, the problem was not totally corrected. Dan, however, was relentless in making sure that the shade was fixed and that we were happy. A third one was ordered, arrived quickly, he installed it...and it is beautiful. Because of the delays and our patience, Dan discounted the shade for us even though the flaws were not the fault of Direct Sales. It was clear to us that he has an unwavering dedication to customer service. His primary objective through the entire process was to make sure my wife and I were satisfied...and we are. I highly recommend Direct Sales. read more

I am giving this company 5 stars!!!!!!! They are beyond awesome! They gave us straight forward answers and have great customer service! After dealing with crappy empire and all thier stupidity me and my Husband were desperate to get new carpets in our upstairs bedrooms and kids playroom. We had got a over priced quote with Empire and the quality of the carpet was not so great. But Direct sales had an awesome selection and next day installation! When they gave us the price for the 3 rooms and stairs i was so relieved. It was a great price and so none hassle. We didnt feel like we were rushed or pushed into making a decision. This store was completely professional. Our installers were there at 8:30am and they worked till the job was done. Very nice men and they even talked with us after. The work was done beautifully and our new home looks brand spanking new! We had a great experience and im so blessed we found this store. I have told everyone I know about them and will continue to do so! Thank you so much for being so professional! I will go back if i have any flooring needs in the future! read more

Ordered roller blinds, which were initially delivered late and once they were finally delivered were the wrong size for one of the rooms. Also were told that they could be rolled one direction and then were told by the installer that they had to be rolled the other direction. Overall, disappointed. read more

Thank You Lauren! If you are thinking about designing a new home, go see Lauren at Carpet One! Not only is she a true professional, she goes the extra mile, which is hard to find these days! You've been a great help Lauren, I will be back!! read more

I wouldn't recommend these folks for refinishing hardwood floors. My insurance company recommended them to refinish floors after water damage. They've tried twice now to refinish about 850 square feet of space. The first time they left hair embedded in the finish and missed a spot when applying the second coat. The second time there are drips in the finish that didn't get leveled out, pad marks, air bubbles resulting from a less than thorough vacuuming prior to finishes, and a berm in the finish in the bathroom about 18" long that should have been leveled out. The estimator and office folks seem to know what they are doing, but the quality of work is poor and the installation supervisor has a catalog of excuses he will try to explain why. Bottom line, I wouldn't recommend them for floor refinishing at any cost. read more

Run do not walk away from this place. Once they have your money, customer service grinds to a screeching halt. Does 2 1/2 years and still no completion of warranty work and the need to call the manufacturer to resolve the issue sound like somewhere you want to give your business? That's what I experienced. read more

Ask for Yami! She is wonderful. I called her after having trouble with another flooring place and she was professional, well informed about the product, knowledgeable about installation, and very friendly. She was able to solve our problem for us in no time! read more

We have used Direct Sales service at 3 different times, twice for my offices and once at my home. The team is super fast and efficient. They have a big warehouse and tons of combinations to choose from. Pricing is slightly on the higher end. I would recommend them to anyone who is in need of flooring. read more

As far as their collections its good, but service could have been much better. Just getting the breakdown on the quote takes a lot of effort. read more

Very helpful and professional,reasonable prices,excellent installers I have used them 5 times for various projects and always been well satisfied read more

My experience can be summed up by incredibly slow service, lackluster customer support, and continuous errors that cost me time and headaches. It took 3 months working with Direct Sales/Carpet One to arrange a 2-day job. It starts with a missed appointment by the Carpet One Rep, and we reschedule. After that we go to their store to order floor samples: the first sample doesn't arrive for two weeks because it was never placed (even after we filled out the form in the store), then they advised us against the second because they said it wasn't very good quality (why did you show it to us in the first place?), and the third didn't come for SIX WEEKS. I wish I could report, like others, that our rep was helpful, but instead we ended up having to call on a weekly basis to check in on the order - each time he hadn't bothered to check if the order had been placed, was backordered, or shipped. Meanwhile, my rep sends me estimates but doesn't bother to get the correct specs. I have to ask for a detailed breakdown and go over it line by line to sort things out: there are extra charges for items that don't belong, and the fact that he spelled my name several different ways in emails makes me think he didn't even have my file open. They charge our insurance carrier different (lower) rates than they charge us for our portion. Next time I will definitely be getting multiple bids. After finally moving forward with the install, Carpet One calls us on a Friday to say they're sending someone on Monday to begin work. This is short notice, but we go over in detail what we need to pack up (our belongings) and what they will move for us (the furniture). But on Monday the flooring subcontractor arrives and says that they were told the place was empty and that they were expecting a completely different type of install. I call Carpet One and they notify me that they're canceling the install and that they are in the process of putting in place 'better systems' to communicate with their subcontractors. My rep makes an excuse and passes me off on the phone to someone else. I am left with all my things in boxes, a missed morning of work, and no apology. Three weeks pass before another install is scheduled. I have to call to ask about it; they had scheduled a date but never notified me. By the time the 2-day job is done, it has been 3 1/2 months since we first met with them. They don't send an invoice for another 2 months. I could go on with more stories about our experience in their store or the nightly stress of having to remind someone you're paying that they're doing a job, but I'll leave it here. Save yourself the money and hire your own flooring installer, or go to one of literally dozens of other Bay Area flooring specialists who would actually be happy to serve you. read more

THE BEST! I wish that there are more businesses like Direct Sales Floors around...where do I begin? Okay...CUSTOMER SERVICE: as soon as I walked in, I knew I was dealing with people who knew everything about floors (carpet, laminate, etc.). When I walked in the showroom, it took a while to adjust my eyes because there were so many (!) styles and samples to fit my budget. I mainly dealt with Scott after choosing the carpet that I wanted. I had time constraints and the carpet needed to be installed on a specific day or else the movers wouldn't have been able to move me. Scott promised that the carpet was going to be installed on Friday so that I can move on Saturday. On Tuesday, Scott called that the carpet wasn't going to arrive until Friday since it was coming from their Los Angeles warehouse...this was a big problem! BUT...Scott said, "Don't worry! We will just have to pick up your carpet from Los Angeles so that it can be installed on Friday." I think shocked was an understatement. I didn't think I heard him correctly! So, this company actually picked up my carpet from Los Angeles, so that I can move in on time! The carpet came in on time. It was installed, and it is beautiful! The installers, Antonio and his assistant did a magnificent job! I am so happy! AND, there is more...I was left with a 6x8 carpet remnant after the carpet was installed. I called Scott because I wanted to just drop it off since I had no use for it. He is now sending it off so that the rest can be made into runners. He suggested area rugs but I decided to go for the runners instead. I am so impressed with this company and its employees! They have earned a lifelong customer, and I will gladly recommend them to everyone I know. Thank you to everyone at Direct Sales Floors! You guys are awesome! read more

Great prices and professional service. I am thoroughly impressed with the craftsmanship exhibited by our installer.

Used this company several times and never disappointed. They've had the same staff for years. There are 3 Willit brothers who grew up in the business and are all very knowledgable. The showroom has plenty of samples to take home. Easy to do business with. I'll be back! read more

The flood that took place in my kitchen, laundry room and one of the bathrooms was very upsetting, but working with Direct Sales to replace the flooring was a wonderful experience. Yami came to my home to access the damage, helped me choose new flooring and coordinated the installation schedule. (She was also very patent when she had to reschedule the refinishing of the wood floors due to my general contractor's "screw ups"!) I was very impressed with Yami's knowledge; she was very professional and friendly. The new vinyl floor was of excellent quality and the installation was perfect. The sixty year old hard wood floors that were sanded, stained and refinished look brand new!! I highly recommend Yami and her crew at Direct Sales in Castro Valley!! read more

I was recently "blessed" with a water leak that gifted me with new floors in my kitchen, laundry, half bath and closet. At my own expense I included the adjoining family room. I dreaded it. I knew nothing about contractors or flooring products. Direct Sales Floors in C.V. had the best price and they were recommended by my incredible insurance company, State Farm (happy to plug them). It was a big job with floors that did not match. With Scott's continuous input we were able to solve that problem and prepare for the installation. Once we had an immediate need for a critical answer and he was right there to help and keep us moving quickly in the right direction. We chose a new fabulous-looking "green" product that no one had worked with yet. The tear-out and installation crews were totally professional, a delight to watch and have as "guests" in my home. The installers were SO great, paying extra attention to every little detail and even going over and above to help me. The staff of Direct Sales Floors made a difficult job SO EASY for me and I am grateful. My lender's inspector came to approve the work done to correct the water damage. He walked in and said, "What a beautiful hardwood floor!" I thanked him but eventually told him it was a new product of vinyl tile planks. He was amazed.and impressed with the quality of work. I see a couple of negative reviews on this site. I don't get it. It certainly wasn't my experience and I would not hesitate to refer anyone to this company. read more

ordered Hunter Douglas blinds through them and could not be happier. They are perfect and we received so much care and attention from our sales rep. Thank you Direct Sales for being knowledgable about the product, attentive to us as newbie buyers and communicative as to timeline. read more

Have known the owners since I was a small child and have had the opportunity several times now to do business with them as well. I purchased my flooring from Dan, who with an insane time constraint (me needing them delivered and installed in three days before our furniture arrived to our home) had an employee drive down to Los Angeles to source my materials and get them to me. You do NOT find this attention to detail, OR this level of customer service from a big box store; and I am pleased and proud to say that I will continue to be a repeat customer as long as their family is helming the business. read more

Dishonest as they come. They do shoddy work. Pulled out work they did and used another company

Horrible horrible service. Waited for somebody for 20-25 mins before somebody came to talk to us about the Hunter Douglas plantation shutters. Staff came off as rude and as if we are wasting their time. Never coming back here. read more

Job started in mid Nov 2020. If you want a good sales pitch this is the place to go. But the workers they sent was as if they came off the Home Depot parking lot. It took six days to do a 600 ft.² flooring job. The first crew they brought, I told them to leave, which Is something I never had to do before. The first day First crews project manager came to my house, he just dropped off the supplies and did not return. Because we were asking why no one was working on the floor the project manager sent a worker to do basically nothing and he just waited around our house for the project manager to come pick him up. The first crew that came leveled the wrong area of the floor and did not listen to my husband when he told them it was the wrong area to be leveled. The new baseboard I ordered was not painted. Then they painted baseboard with one coat. I had to give it another coat. The first crew put in all the underlayment which trapped the moisture. We called David regarding issue and he did not call back. There were quite a few instances that were very distressing. Joe and David had to come out a few times. In the end my floor was Not leveled where I asked. Every day I have to walk by that area which is Not leveled. It is a constant reminder of how a simple flooring job can go so wrong. Another crew came out to correct the leveling and flooring areas the first crew messed up. The new person did a good job considering he was fixing the first crews mistakes. He also mentioned that underlayment is supposed to be laid a little at a time as you put the flooring on to avoid moister being trapped. There was absolutely no flooring left. I had asked Joe to please order me another box of flooring which I have been waiting for since November and still have not received the status even though I have asked. Once they got my money apparently they forgot about me. I was going to go with S&G carpet in San Ramon. I really wish I did. The whole experience with the workers was very distressing. I've had other flooring companies do flooring and carpet throughout the years with no incidents. I have never been so disappointed in workmanship and service. I give them one star for good sales pitches. It seemed like they were trying to work with us but the damage was already done. read more

I'm currently working with this company. At first I was really impressed, but that went out the window early on and the lack of professionalism is reaching glorious heights. I'll update this with more details once it's all said and done... read more

Warranty work is a great measure of a company's customer service. Laura and Direct Sales Floors Carpet One, as a Hunter Douglas dealer, came through with flying colors for me. I recently took in seven, 18 year old cellular shades for repair under the Hunter Douglas Lifetime warranty. When replacement shades arrived that did not match existing shades in my home, Laura took the time to go to bat for me with Hunter Douglas and made sure I was completely taken care of with new matching shades. Laura and the Direct Floors staff members with whom I had contact were always courteous, professional, and prompt with replies by phone and email.(Kudos, too, to Hunter Douglas, a company that completely stands behind their warranty!) When I start my next home project, my first stop will be at Direct Sales Floors. I highly recommend this company. read more

Had an extreamely good experience with this store, especially Scott Anderson who when the extra mile to make sure we got what we needed. Scott was even so kind as to drop off and pick up samples multiple times until we decided what we wanted. They do a great job highly recommended, showroom is awesome if you can't find what you want there it doesn't exist. Installed 1400sq ft of carpet and couldn't be more pleased........Thank you read more