Terrible customer service. The man behind the counter was not only rude, but lazy. I asked a…read moresimple question about car wash and his response was flippant. "I have no idea, the rain washes my car", I asked if there was anyone else that could help, he said "no", and as I walked away, he let out a big burp. Discusting. Not a minute late a man walked in, and there were instant buddies. What is up with people there. You work at an automitive store and you don't know anything about the products your selling.

Rob was super helpful on a Sunday of all days as my car broke down and my battery needed to be…read morereplaced. He gave me all of the options, including different price points and even changed my battery out for me super super appreciative! Excellent customer service!

Basilio went above and beyond to help me with my vehicle! I ordered a battery, came to the store,…read moreand he replaced the battery and had me on my way within 15 minutes. The price was on point!

Online order placed for sale product, with same day pickup. Arrived to pickup order and was told it…read morewould be another day as no current store inventory. No offer of equivalent product substitution from instock etc. Canceled order and purchased at competitor. My first and last Walker/Napa retail online order.

Came here again but idk these people be rude asl, came for an order pickup. Guy was upset cause the…read moreorder wasn't in yet. Dropping my phone all upset as he's looking for my pickup order and slamming my anti freeze on the desk.

Very friendly service at this store. Was able to call and find out if they had part I needed and…read morehave them hold. I actually needed 2 and since they only had 1, they called their other store, car quest and was able to pick up the other one needed. They also give military discount. Awesome! Would definitely come back when the need arises.

I had to have my oil changed so I went to Pep! A-Mazing service. Then my battery went dead on my…read morecar. AGAIN A-Mazing service. So my take is this.. you did good once, you did good twice. I'm a big fan now!! I have seen firsthand how some customers are rude and swear at the HELPFUL employees. The employees handle it with complete grace. Plus the cost is way less than the dealership.

My husband scheduled to have one flat tire replaced today. He called for an update after roughly 6…read morehours and was told by a woman with an attitude that they refused to change one tire because all 4 needed to be replaced. The manager stated he was too busy to speak with my husband by phone so the rep who answered told us that they could replace all 4 tires or put the spare tire on the car. My husband asked them to put air back in the tire and stated that we would pick it up. When we arrived, the tire was still flat and clearly had not been moved since we dropped it off. They handed my husband his keys and said nothing else. We won't be returning due to their dishonesty and terrible customer service skills.

Went to them to get my Bull bar in with lights. Took 3 hrs. Very professional and quality work…read more Would go to them for any future projects.

I wanted the windows tinted on my Honda CR-Z and knew right where I was going. They did the windows…read moreon my previous Honda and did an excellent job. It was a no brainer that I would return to them for my new tint needs. They took the time to discuss the various tinting options available to me and what I could expect from each product. Just make sure you are able to leave the car for a few hours as there isn't a waiting area and they take the time to do it right. Prices are very competitive and well worth it.

Highly recommend this location…read more Recently, my daughter's older car failed inspection. The rubber exhaust tube had become brittle and cracked, which is a fail item. I drove up to Auto Zone in Rolesville. Walked in, explained what happened. The gentleman there was burying helpful. He said, lets go take a look. Popped the hood, saw the cracked hose, removed it for me, then went in and found me the new part. New hose was $3.14 incl tax. He walked back outside, installed new hose for me, taped it in and I was on my way! How many employees of any auto parts store would give such great customer service? Not many. This Auto Zone has a great employee there, helped me out so much. I drove her car back to inspection and her car passed! Thanks, Auto Zone!

My battery was dying at the beginning of a busy day for me. Popped into Auto Zone on Main Street…read more Was greeted and assisted as soon as I walked in. A gentleman immediately came out to test my battery and confirmed it was near the end, had lots of corrosion on surface near cable, etc. Recommended a replacement based on my needs. Then a young man, Jatzeel, came out to replace the battery. Super impressed with how kind he was, how knowledgeable he was and how quickly he worked. He went the extra mile to clean up around the cable connection. Excellent customer service all the way around and I was in and out in about 20 minutes! Thanks so much!

Bought a battery and installation online and was ready in less the thirty minutes. Drove there and…read moregot it installed. Employee was extremely kind, even made sure the radio stations weren't messed up!

My car would not start this morning, and after having it jumpstarted I drove to Advance Auto Parts…read more They quickly ran a diagnostic check and confirmed the battery was dead, discussed my options with me, installed my battery and less than ten minutes after entering the store - I was on my way! Everyone was courteous from the moment I walked in. Also meaningful to me as a woman, for perhaps the first time, I never felt like someone was talking down to me in an auto store. That's very much appreciated. This location might not be as convenient as some of the others, but I will never go anywhere else!