Pep Boys

(14 reviews)

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Snappy Lube

2.4

Service attendant smoking in my truck Husband advised he had breathing issues related to Angent…read moreOrange. He put it out ans not 5 minutes later was smoking in my truck AGAIN! I cannot call a manager either they are never there or non existent. STAY AWAY FROM THIS PLACE! STAFF SMOKES IN YOUR VEHICLE

Service requested was breaks. They offered an oil change while we were there...HUGE MISTAKE. My car…read moreis now ruined and I now have to take it to my dealership to get fixed. The service tech completely stripped off the bottom of my oil valve for where my cap goes so now my pressure is off and my car now won't shift properly...my car was then leaking pure black oil...so they probably didn't put the right oil in either. I'm extremely upset.

Affordable Car Care

4.3

(10 reviews)

UNUSUALLY good auto repair and maintenance. We have 7 adult drivers in our family and so we shuttle…read morea variety of BMW 3-series, Toyota SUV's, Ford business trucks here from Chapel Hill, an hour away ! They're that good. Lynn, Trey, and Danny will advise you best practices, cost effective choices, budgeting by preparing you in advance for worn tires and brakes 'You'll need front brakes pads next time you come in for oil change' so you can prepare yourself financially. Honesty and Competence are VITAL when you trust somebody with your family's auto safety. We've been going here for 7 years now. It's a good feeling to have this kind of confidence when you drive away, knowing your car's been expertly taken care of AND you have NEVER been misled or 'ripped off' like many auto places just seem to do.

One year I brought my truck in for inspection. Lucky me, it required a $1200 steering rack to…read morepass. This year, I knew the check engine light was on and knew it was a MAF issue since I have a code reader. They didn't bother trying to clean it the "affordable" way, they just replaced it. Okay, I guess since it did get fixed Apparently, it still wouldn't pass emissions. I was told it was running rich due to debris causing an injector to remain open longer than it should. No idea which one was the culprit so all had to be replaced. I guess there are people out there who will believe that bullshit. I knew it was bullshit. I was told they sampled the fuel in the tank and it had debris. Duh. Find a fuel tank in a 2013 truck that doesn't have crap in the tank. That's what filters are for!! $500+ to drop and clean the tank and then I'm told the tank has baffles so likely wasn't fully cleaned. How convenient, eh?? I just needed to get it inspected so it was drivable. I recently had surgery on my shoulder so I wasn't able to work on it myself. I knew the tank cleaning was bullshit but figured maybe it would get it over the goal line. The final straw was being told I needed 8 new fuel injectors for a total of $1700. I was told the injectors were $193 each. I can get OEM injectors from Rock Auto for $66 each. I can get aftermarket refurbs for $37 each. Needless to say, I did NOT have the injectors replaced since the truck ran great and there was no indication whatsoever of a fuel problem. I took the truck to Champs in Creedmoor who I trust implicitly and it passed inspection as is. Apparently, Champs didn't find a $1700 injector problem. I will NEVER bring a vehicle to this shop again! I don't know if the front desk guys get commissions for repairs but it would explain a lot base on the amount of money I've spent there. I'm only sorry that I had to give them 1 star. My preference would be 0 stars. I'm not some dipshit who has never turned a wrench. I've worked on my own vehicles for 40 years. My surgery made this one impossible. I now know who I can and can't trust.

Jiffy Lube

3.4

(33 reviews)

They were fast, efficient, respectful & thorough. In and out within 15 minutes. Thanks guys!read more

Not a good experience here. Stopped in to get a tail light replaced, there was already a wait and…read morethe waiting room now has only 5 chairs. Finally, my car gets pulled in and see my hood up. I asked one of the techs, "You aren't changing my oil, right?" He looked at me like I was nuts and said no, just tail light replaced. Hmmm ok. Next thing I know, I hear him tell another tech, "It's just a tail light on bay 3!" Ummmmm In the meantime, the franchise owner (I think?) comes in and he's speaking to another Jiffy Lube on the phone and he was very brusque. He hangs up, then the tech walks in and is patiently waiting, the owner says "Do you need to get in here?" He didn't speak to the tech very nicely, it was just not professional, especially with a waiting room full of customers. The man was driving a black Cadillac, if that's the owner, not sure. Finally leave and I get about 1/4 mile down the road and my car tells me my hood is open. I pull over and sure enough, they had opened my hood for no reason! A tail light has NOTHING to do with needing to open the hood. I'm so glad that I was paying attention because I really think they were planning on changing the oil without my permission. I should have just gone to the dealer, these quickie places are just no good and have piss poor customer service and pretty sketchy techs. Skip Jiffy!

Precision Tune Auto Care

3.1

(70 reviews)

Full synthetic oil change and tire rotation. Fast service compared to the Honda dealership. I went…read moreon a busy Friday and was done within two hours. Great service and I was able to use a coupon price for $57.90 which was great! The shop is very clean and perfect location where you can walk to either the Sheetz, the ice cream shop, and several restaurants, including the matcha cafe. I'll definitely be returning.

I dropped my car off at 11am for a standard oil change and a daylight bulb replacement. By 2pm, I…read morehadn't heard anything, so I called to check in. I was told, "we're just about to get to yours, it's next -- should be about an hour" and that they were backed up from the day before. I understood and waited patiently. At 3:30pm, I called again and was told, "about 40 more minutes -- we'll call you in 20 minutes to update you on the bulb, then we'll do the oil change." By 4:30pm, still no update. I went in person and found my car sitting with the hood up -- untouched, with no one even near it. When I asked the desk about it, I was told, "we're about to start on it, can you give us 40 minutes?" In shock, I asked if they had even started yet. He shook his head no. So not only was my car untouched after nearly six hours, but I was also misled multiple times on the phone into believing they were starting or already working on it. I asked for my keys back and left. And, just like another recent reviewer mentioned -- there was no apology whatsoever. Do NOT go here if you expect timely service. I understand shops can get backed up, but being strung along for six hours for something as basic as an oil change and bulb replacement is completely unacceptable.

Super Deal Tire & Muffler

This has been my go to shop for many years for all my automotive needs. They are knowledgable,…read morefair, fast, family owned, and most importantly honest. I always go to them first and recommend them to everyone looking for a trustworthy auto shop.

In and out in ten minutes for a vehicle inspection. The staff here is friendly and helpful.read more

Pass The Wrench

(5 reviews)

Good mechanic in 919 area good and honest he doesn't overcharge good pricing and good workread more

Would not use again trying the first time they was great, but would not use and would not recommend…read morea terrible job on my suspension took 2 days and stilll was trash unprofessional had a little kid and a woman with them sitting in the cold for hours invited to my in my home and they treated my car terrible after, did nothing to try to fix the problem

Discount Tire

3.8

(85 reviews)

I am happy to report that the service here has significantly improved and returned to the high…read morestandards I have historically come to expect from this location. My most recent visit was specifically for their complimentary tire maintenance checks, and the team handled it flawlessly. I stopped by for a quick, free air check and had them examine my tire tread wear right before heading out on some major road-trip excursions. The entire process was incredibly efficient. The technician was fast and polite and made sure all four tires were perfectly inflated and performing exactly as they should for highway driving. The free air check is incredibly easy to navigate. You simply drive onto the property, follow the clear directional signage to the designated area, and wait. Someone will come out to assist you shortly. You do not even need to get out of your vehicle to get your air topped off. At my last tire rotation, I am glad to note that this rotation went better than my prior experience. The service bay crew was highly organized, working with the exact type of speed and precision that originally made me a loyal customer. Just like my earliest visits to this shop, I was in and out of the service bay in no time. It is great to see this team regain its momentum and deliver fast, convenient, and top-tier customer service again. Service has improved here and returned to what I've come to expect.

Went in for 4 brand new tires magically came out with a tpms sensor that they say the battery is…read moredead on. How convenient that it wasn't dead last week , this week or the second before they got the car. 2/10 won't recommend. They say the sensor wasn't pressurized while changing the tire. Sounds like something a TIRE SHOP should know and avoid doing, so yes, I guess it wasn't "pressurized" because they had the tire off and caused it. Learn from my mistake, go elsewhere. Update: They contacted me and offered to replace the sensor, and told me to give it a few miles for the sensors to catch up, and to come in if it hadn't. At this time the tire in question is lower psi than the others, which may not be a problem--more of a note to self, so I'll give it a few more miles to see if it catches up with the others or perhaps have them add more air if needed. So I'll change my review to 3.5 stars, mostly because I've been using out of state Discount Tires for years with multiple vehicles, and have never had a problem, so I wouldn't want this one review to reflect my past experiences.

Nc Inspection Center At the Factory

3.3

Been coming here for years - bringing three to four cars a year. Won't come back again. It's…read moreeverywhere that they close at 5pm. I showed up with a second car for the day to get inspected at 4:51pm and was turned away. There was no cars in the bays, and one guy checking out. I have a Tesla which they "inspect" in literally 2 minutes. The black man with the Afro fuss the BALLS off me about how he don't do inspections after 4:45pm. Totally uncalled for. I took a pic of a sign that the owner has up stating to call him with issues. There's others reviews up here mentions this same issue. Time to fix this issue Owners! If you stop inspecting at 4:45pm, make that your new closing time

It's that time of year again where we all have to get our cars inspected. Thankfully, the NC…read moreInspection Center is super close to work and was easy to get to. I waited approximately 20 minutes altogether including waiting in a small line. The staff were friendly and super quick with inspections. The lobby isn't glamorous but it has plenty of seats to choose from while you wait. All in all, this was very convenient and quick! Highly recommend!

County Line Auto Service

(21 reviews)

My Car maybe cool for now, but I'm still Steaming!!!!…read more I dropped my car off Tuesday June 26th, 2024 and explained that my car was overheating and blowing hot air. They could not see my car that day, but scheduled me in at 11am on Wednesday. CLAS did not get to my car to see the problem until Thursday. I patiently waited for days since the Jennifer (the office rep) stated they had 1-2 mechanics working. I understood and due to the heat I figured it would take awhile. Thursday I spoke with James and he stated that I needed a new thermostat and a coolant flush. Long story short, I got my car back Friday 6/28 and within an hour my car red coolant temperature light, windshield wiper light and engine light was on. It was like I was back to square one! My car started to steam and stall. I called CLAS and called Jennifer who stated that they will be there Saturday 6/29 between 8am-12pm. They did not show up at all. There was a sign on the door that they will be on vacation starting 7/1. I called numerous times. I could not leave a voicemail due to it not being activated( I wonder why). I drove my car a little without the air and it overheated within minutes. I waited til everything cooled down and checked my fluid levels. Ya'all! There was no antifreeze or windshield wiper fluid. Per Jennifer she stated that the owner looked at my car‍The way this experience has been going he probably did not put in a new thermostat either. Now they on vacay with the money I paid them and I have to wait til they come back on July 8th to discuss the matter. -Nena Smiley

I have had quite a few services performed here on my vehicle's and it's been a very amazing local…read moreservice station. It's been on my mind to write another review from an unscheduled stop right after Christmas. My daughter hit something with her car and broke an aftermarket rim. She's in college a few hours from home and needed to get back after her break. I had a new wheel ordered and paid for overnight delivery but could not find anywhere to install it. Every where was closed. I stopped by here and happened to run into an amazing gentleman that saved my entire day. The shop was closed but he was working on his personal vehicle for a trip to go see his daughter in college from what I remember. He opened the shop to remove the old rim and tire and mount the brand new setup for us. I have thought about this quite a bit and I'm always so thankful every time I go by and think about that day. An extremely kind gesture that saved so many things going wrong that day. I had a wonderful conversation with him as well. He stuck with me and helped me and I just wanted to Thank him and the wonderful family oriented establishment. They are incredible people and he didn't even charge us. I wanted people to know how great this place is and send as much business as possible their way!!!

Doc's Garage

(7 reviews)

Thank you for a fantastic job on my car! Everything was great from communication to service and…read moreprice.

My daughter, son-in-law and 2 grandchildren recently moved from Richmond, VA to Wake Forest. So,…read morenow I travel to see them from here in Gainesville, VA on a regular basis. This past weekend, my water pump started the rattle that signified imminent failure on my 2016 Ford F-150. Not wanting to risk a 4+ hour drive home with a suspect pump, I stopped at Doc's for an assessment. This place is exactly what any vehicle owner needs. A trusted, honest and straight foward mechanic and team at a super resonable price. I have had the same mechanic up here in Gainesville, VA for 28 years and Doc is of the same cloth. Doc and his team had me squared away and back on the way home exactly as promised. I am seriously considering moving all of my 4 vehicles to Doc for any future work. Four hours is a short drive for what I got at Doc's, plus I get to see the Grandkids!! Really.....you have got to check this place out!! Steven A. Scott US Army RET Gainesville, VA

Pleasant Automotive

(1 review)

Great service. Honest people. Have known the owner for years. You can trust them with your car.read more

From the owner: We offer the best service that you've never experienced! We provide the best service possible to…read moreeach and every customer. Always.

24-7 Tire Solution

(1 review)

Did an amazing job helping and my family out, Had 2 flat tires stuck in a place deep in the…read morecountry, I Called and he gave me a very reasonable quote and was there within 35 mins like he said he would be. Very professional and highly recommend. I know who to call in the future in case of an Emergency. Thanks 24-7 Tire Solutions.

From the owner: 24-7 Tire Solution provides In Shop & Roadside Services. New tires available on our website…read more247tiresolution.com. Commercial Roadside Assistance & Tire Services. Located in Henderson NC and servicing all surrounding areas.

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16 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Kimberly F.

0

2

0

13 years ago

We took our car to this location on Thursday to get the AC tested because it was blowing hot air. They said it was low on freon so they replaced the refrigerant and got me on my way. The next day our car was still blowing hot air. I took it back to this location and waited 2 hours. Tim, the store manager, was the one who looked at my car. He came back 2 hours later and told me "This isn't your day, your car is dead". Apparently he hooked my car up to the electrical machine to find the codes and blew out my computer in the car. The car was working fine and I only needed my AC looked at. I asked for my money back on the original refrigerant replacement since that was obviously not the problem and he refunded my money. When I asked him to refund my money he told me "Honestly, I'm new at refunds and I don't know exactly how to do them, but I will do it". This told me that he obviously doesn't have a clue how to properly diagnose a car's problem and fix it correctly. My car is now at a dealership in Raleigh waiting to get an 800 dollar computer installed before they can even look at the AC problem. The dealership told me over the phone that PepBoys ruined my computer by sending an electrical spike through the computer and shorting the system. This computer controls the DriveTrain and everything major on the vehicle. PepBoys are the ones that blew up my car's computer. We also had to replace a relatively new battery. On top of that, when we had our car towed from Pep Boys, their mechanic left a styrofoam cup on our dashboard. This whole experience taught us that they not only don't know what they're doing, but they have no respect for your car and no accountability for their work. The manager and staff never apologized, didn't try to make it right, and evaded responsibility at every chance. Do your best to avoid this location. read more

Gavin F.

0

1

0

13 years ago

Took my wife's 2006 Honda Civic to this location on Thursday, May 16, 2013 to get the AC tested because it was blowing hot air. They said it was low on freon so they replaced the refrigerant and got me on my way. The next day my wife's car was still blowing hot air. I took it back to this location and waited 2 hours. Tim, the store manager, was the one who looked at my car. He came back 2 hours later and told me "This isn't your day, your car is dead". Apparently he hooked my car up to the electrical machine to find the codes and blew out my computer in the car. The car was working fine and I only needed my AC looked at. I asked for my money back on the original refrigerant replacement since that was obviously not the problem and he refunded my money. When I asked him to refund my money he told me "Honestly, I'm new at refunds and I don't know exactly how to do them, but I will do it". This told me that he obviously doesn't have a clue how to properly diagnose a car's problem and fix it correctly. My car is now at Leith Honda in Raleigh waiting to get an 800 dollar computer installed before they can even look at the AC problem. Leith Honda told me over the phone that PepBoys ruined my computer by sending an electrical spike through the computer and shorting the system. This computer controls the DriveTrain and everything major on the vehicle. PepBoys are the ones that blew up my car's computer. Do your best to avoid this location. read more

Brett G.

0

2

0

12 years ago

Called at 5pm to see if they might be able to isolate and confirm possible brake noise, Donald said sure come on down. Arrived shortly after and sure enough needed new brakes and rotors. And just for the heck of it, let's get two new tires (these were needed!) Not only was Donald able to get the job done in a timely manner, but he was able to be extremely competitive with price. The other reason for me writing this review is twofold, exceptional service but not being sold something we didn't need. I also very much appreciated being presented a good, better, best solution. This being presented in a consultative manner is much appreciated. I would highly recommend Pep Boys Wake Forest. Ask for Donald and I'm confident you'll be treated in the same manner we were. read more

David V.

0

1

0

12 years ago

This is the third time I have been to that store for service on my Jeep.. and every time I have had outstanding service. It's people like Joe Carson that will keep me coming back to your store for more service and recommending you to my friends.. He was nice, professional, courteous, helpful, honest, fair, and true to his word. I realize he didn't try and squeeze every penny out of me that he most certainly could have.. but THAT is the reason I am so impressed. The work every time has be outstanding, and the price always cheaper than I expected. This is why I will keep coming back. Sincerely David V. 2001 Jeep Grand Cherokee Service was done on 2/10/2014 (power steering pump and gearbox). read more

Jeff R.

0

1

0

7 years ago

Came in late on a Sunday with a nail in our tire. Joe and his staff were great squeezing us in right before closing and even provided a needed tire rotation. Luckily all was needed was a tire plug for today. We've gotten our tires from here before and the costumer service we got today only further cemented us returning for future service. read more

Vince R.

0

1

0

12 years ago

Todd, Micheal O., and Joe are completely awesome. They have worked on all my vehicles and have been very professional and straight forward. They are very friendly and knowledgeable. I've had nothing but bad experiences with other places, but these guys really stepped up to the plate to make my experience a pleasant one. read more

Le'Anna S.

0

2

0

12 years ago

I wanted to take a moment to commit on the great customer service I received when getting my oil changed yesterday. Donald was a very accommodating and friendly gentleman. He gave service with a smile and really made me feel good about doing business with their company. It was my first time in their store. read more

Tony S.

0

1

0

13 years ago

I recently purchased a set of tires for my wifes car at this new pep boys store. Donald, the salesman was very helpful and friendly. He helped me decide on a tire that was right for me and my budget. My whole experience was great and I will definatly be doing buisness here in the future. read more

Mel M.

0

1

0

13 years ago

Recently took my Buick to Pepboys because my car kept leaking coolant and I couldn't figured out what was going on. A guy name Donald took a look at it and advised that my water pump had gone bad. He qouted me a reasonable price compared to another competitor that I normally go to. read more

Lynn A.

58

1

0

7 years ago

This place is GREAT! They helped me a bunch and I was very thankful. They even recommended a place to get my wireless key fixed. Would definitely trust them at this location! Special thanks to George and the other guy up front!! :) read more

Dee B.

1

2

1

13 years ago

I had a major transmission leak and brought it to these guys expecting a costly repair. They got me right in and found my leak and the cost was very reasonable. I had a wonderful visit and they are my repair shop now. read more

Jimmy B.

0

2

0

8 years ago

I've got nothing but good things to say about Pep Boys in Wake Forest. They fixed my wife's brakes and my daughter's tire and the service was excellent. I would recommend them 100%! read more

Sheila H.

0

1

0

12 years ago

Wonderful and knowledgeable service from all on the team. Was on my way to the beach and was extremely pleased to be serviced and back on my way in a flash. Thank you Todd. read more

Billy G.

0

1

0

13 years ago

had a problem with my car and I thought it was something major, but Donald looked at it and it turned out to be an inexpensive fix, he was very nice and knowledgable. read more

Jesus G.

0

1

0

10 years ago

Phone line is not working, tried to call in several times

Erin B.

31

4

0

13 years ago

Great place! Friendly people and very helpful!

Pep Boys - autorepair - Updated July 2026

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Meineke Car Care Center

(23 reviews)

Third time here for my truck and the 2017 Acura. These folks are the real deal when it comes to…read morecustomer service and helping to keep our vehicles running like new ones. They bend over backwards to assist with problems that they could just as easy overlook. If it's not needed, they tell you up front. The owners, Lindy and Nick and their pro team of mechanics, are what makes this establishment what it is. I rarely give 5 stars to anyone, but this business deserves it. You won't be disappointed. Located in Gateway Commons Wake Forest. Russ

I've been to the Gateway Commons Meineke a few times now and every time is the same. Fast, friendly…read moreprofessional service. They have a great team here. I've completed the journey from that other Gateway Commons automotive shop. I'm a Meineke customer now! Thanks for always taking good care of me and my vehicles!!

Jiffy Lube

3.4

(33 reviews)

They were fast, efficient, respectful & thorough. In and out within 15 minutes. Thanks guys!read more

Not a good experience here. Stopped in to get a tail light replaced, there was already a wait and…read morethe waiting room now has only 5 chairs. Finally, my car gets pulled in and see my hood up. I asked one of the techs, "You aren't changing my oil, right?" He looked at me like I was nuts and said no, just tail light replaced. Hmmm ok. Next thing I know, I hear him tell another tech, "It's just a tail light on bay 3!" Ummmmm In the meantime, the franchise owner (I think?) comes in and he's speaking to another Jiffy Lube on the phone and he was very brusque. He hangs up, then the tech walks in and is patiently waiting, the owner says "Do you need to get in here?" He didn't speak to the tech very nicely, it was just not professional, especially with a waiting room full of customers. The man was driving a black Cadillac, if that's the owner, not sure. Finally leave and I get about 1/4 mile down the road and my car tells me my hood is open. I pull over and sure enough, they had opened my hood for no reason! A tail light has NOTHING to do with needing to open the hood. I'm so glad that I was paying attention because I really think they were planning on changing the oil without my permission. I should have just gone to the dealer, these quickie places are just no good and have piss poor customer service and pretty sketchy techs. Skip Jiffy!

Duty Tire & Service Center

3.5

(12 reviews)

Love my guys at Duty Tire. Ladies day on Wednesday gets you 8.00 off your oil change. I've never…read morehad a problem with them, quick, efficient, and thorough.

When the owner ran the facility it was perfect but now there's a person that has a don't care…read moreattitude and mechanics that don't want to work and stated they did some work but once I took it to the dealership they found the issue that they could not find using their equipment.

M & H Tires & Treads

3.5

(14 reviews)

My car had picked up a vibration. it was to the point i hated to even drive it…read more brought it in for a balance to see if that would fix the problem. they found a problem that the balance wouldnt fix. the rim was bent. they said they could fix the bent rim and asked if i could come in the next morning since it was close to quitting time. i brought it in the next morning and boom a hour later i was ready to go. all fixed and ready to go. by fixing that rim they brought my love of driving my SHO back. Thank you to everyone that help fix my car.

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