I had to have my oil changed so I went to Pep! A-Mazing service. Then my battery went dead on my car. AGAIN A-Mazing service. So my take is this.. you did good once, you did good twice. I'm a big fan now!! I have seen firsthand how some customers are rude and swear at the HELPFUL employees. The employees handle it with complete grace. Plus the cost is way less than the dealership. read more

My husband scheduled to have one flat tire replaced today. He called for an update after roughly 6 hours and was told by a woman with an attitude that they refused to change one tire because all 4 needed to be replaced. The manager stated he was too busy to speak with my husband by phone so the rep who answered told us that they could replace all 4 tires or put the spare tire on the car. My husband asked them to put air back in the tire and stated that we would pick it up. When we arrived, the tire was still flat and clearly had not been moved since we dropped it off. They handed my husband his keys and said nothing else. We won't be returning due to their dishonesty and terrible customer service skills. read more

Don't go there. especially with an appointment. they will tell you someone called in sick and we can not help you. Will not go back again.

This is the worst PepBoys! Staff is incompetent. Order and try and replace the wrong parts. Parts fall off the car after 'fixing"! Buyer beware you don't get what you pay for and they break things trying to fix things! read more

Pep Boys - Glovebox condition after diagnostics evaluation! What??? - Auto Repair Near Me - Wake Forest, North Carolina

Absolutely the most unethical and untrustworthy people at this location. Went in for a state inspection on a newer vehicle with 28000 miles, I was informed that the vehicle failed the inspection because the tires were cracked and had dry rot. I asked which one, they said all of them then quickly gave me a preprinted estimate to replace all four tires for $900.00. Of course, I did not buy the tires feeling like I was getting scammed into buying tires. I paid the bill and headed over to another local tire retailer and explained what happened, they inspected the tires and said that they saw no cracking and a small amount of dry rot, but it was nowhere near the point of failing the inspection. Good job Pep Boys! you got my $24.00 but you lost a customer for life, and I will tell everyone I know about your deceptive practices. read more

Looks like management has changed, not for the better. Used to be treated very well there, Joe was like a friend. I won't be back after this mornings experience. Discount Tire is taking care of my issue read more

Canceled my appointment without telling me. I was sent an automated email two hours prior to my appointment requesting to reschedule the appointment that I missed. read more

Took my car to get the wiper arm fixed. They fixed the motor and then installed it incorrectly leading me to try and fix it another way. I ended up taking it to AAA and they're quoting me for another repair. Don't go here. They don't even take responsibility for their mistakes. read more

I was charged $1,600 to have my brakes and rotors replaced on only the driver's side front and driver's side rear. I have a Jeep Cherokee. I was told by my brother that I was ripped off. I should have only been charged like $500 to $700 tops. Plus I am a part of a military family and should have received a military discount. I will NEVER go there again. I am a young female and getting ripped off is not cool! read more

Called this morning and they were nice enough to fit my car in for an alignment, rotation and balance. Waiting area very clean, soda machine and coffee available. TV with news on to keep you entertained, couple of chairs and a few high top tables to work at. My car was done in about two hours. $106 total for my 4WD SUV. They were nice enough to give me quotes for a new battery for my daughter's SUV - their price was $45 lower than at Ford! Wow. Very professional employees, courteous, and I didn't feel taken advantage of (as I have at a few other local places). I feel very comfortable returning to this Pep Boys. Joe (the manager?) was very helpful and they made a tedious chore (car stuff) a painless experience. I'll definitely return to this location. read more

Pep Boys - Lobby/waiting area - Auto Repair Near Me - Wake Forest, North Carolina

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This is the worst auto repair place I've ever been. The manager doesn't care at all about customers. I had an 8:00 appointment. She spent ten minutes talking to a friend and then took his car back without an appointment. When my turn came she said it would be at least an hour before anyone could help me. She doesn't honor appointments and doesn't care. Terrible management read more

Twice I have made an online reservation for a service and both times the desk clerk told me that upon showing up for my appointment his technician wasn't there and the couldn't help me with my problems This guy has the tact of a mule read more

I've never had problems here before but right before hurricane ian came I went to get gas at lowes. I ended up with a flat tire and since pep boys was the closest place I went there. They changed my tire and put the donut on and gave me the price of a new one but told me they couldn't do that until next week. Cool, no biggie a hurricane was coming I wasn't going anywhere. Come Tuesday, I was really close to a different shop so stopped there. I was there for 3 hours, only to be told that my flat tire wasn't back in the trunk. I drove to Pep boys. They saw me on camera but said they didn't help me and I must be confused! Really?! How'd the donut get on my car, how'd I know the exact price of a new tire?! They are liars and crooks! I'll never ever go back there and will tell all my friends as well....stay away, far, far away!! read more

I scheduled an appointment to have my husbands flat tire fixed. The store called him and told him they are too busy for his SCHEDULED appointment! They said he can drop off the tire and they can fix it and we can pick it up - without having a mechanic put it back on my husbands truck! So, how are we supposed to get it back on his truck? Makes no sense and this is extremely unprofessional for them to cancel a scheduled appointment. They need to tell walk-ins to schedule appointments so that they aren't cancelling scheduled appointments for walk in appointments. Sorry, I work in the healthcare field and I would NEVER call a patient and cancel their appointment because we are "too busy" to see them. EXTREMELY unprofessional. read more

Joe is AMAZING at his job, he's friendly but sarcastic and playful and makes sure everything is checked on your car. he makes sure to sit down with you and really explain what's wrong. especially for non-experienced drivers. he has helped me and my family on many occasions and I appreciate all his help. read more

I noticed an issue with my front tire that needed immediate attention. After careful review of the pep boys website, I booked an appointment at approximately 12pm EST for a confirmed appointment at 3pm to have two tires replaced that were showing in stock and available same day. After traveling 26 minutes to get there and arriving at 2:40pm EST (since I was being respectful and accountable for showing up on time), while checking in, I was told that the tires I had selected and received a confirmation for were not at the shop. After some information was entered into the computer, I was told that the tires were not available anywhere. The person I spoke with, Joseph, asked me if I would consider another tire (of course which would cost more money). Since I needed to have tires replaced immediately, I said that I would be, even if I had to wait for a longer period of time. Again, since I was not in a position to say no, I agreed. When additional steps were taken to search for two different tires, I was told that there no tires available at all and to come back on Monday or go somewhere else that could see me Saturday afternoon. As it turns out, being so late in the day, there were no other options with different companies. Joseph looked at the tire and told me that I should not be driving my car. I was then told by Joseph that this was not his fault, but the website's fault. Somewhat difficult for me to complain to a computer. I then had to drive 26 minutes back home on a compromised tire. While I understand that at that moment, Joseph's hands were tied, I felt like I had been deceived and it was my misfortune that nothing could be done. This encounter has made be believe that Pep Boys doesn't really care about customers and now I am left having to scramble to find another option to gets my tires replaced. I was also inconvenienced by not having access to my car until tomorrow. Needless to say, I found a different company that will replace my tires and was assured over the phone that the tires I selected will be available, consistent to what their website indicated. read more

I just wanted to say thank you to the staff at Pep Boys in Wake Forest. I made an appointment and when I brought my car in on the assigned morning, they had staffing issues that had them backed up and overbooked. However, they still managed to deliver excellent, timely service and got my car done on time. staffing issues are no joke and i wanted to commend the manager for keeping poise under pressure and the staff for working hard under the increased workload. I will be back. read more

This Pep Boys Service Store is the most professional, caring and best customer service I have ever experienced as it pertains to any car servicing facility. Jim Nolan and crew are helpful, informative and helps my husband and I save $. I recommend this Pep Boys in Gateway Commons, Wake Forest, NC to everyone-whether you are in Wake Forest or not. The trip is so worth it . read more

I could train monkeys to work on cars better. No customer service, everyone hanging around chit chatting. Don't waste your time go somewhere that won't pull your leg and lead you in the wrong direction. I won't be returning ever read more

My wheel was dropped and was given back to me damaged. HORRIBLE SERVICE, DO NOT GO HERE!

I usually bring my vehicles here for inspection, tires, and alignments. Any suggested repairs I let them handle if it's something I'm not sure I can do in my own. Jim and the rest of his staff are tops! Bring them in some donuts once in a while... read more

I am so impressed with this auto repair shop. I went here to get a new battery. They found that my alternator was dead. They could have charged me an arm and a leg but instead gave me great service and a fair price for the labor and parts. Reliable and honest. Glad to give this shop a glowing review! read more

I took my vehicle in and when they performed a brake job and oil change they entered in the wrong mileage on the car which showed up on a car fax report and caused a huge issue with an extended warranty company. The manager initially said that the tech had entered in the mileage and that was that. I complained to the corporate office and the manager called me this morning saying to call him back and tell him the correct mileage and he would make a ticket with that mileage, being helpful would have been better last week. Also, they did the rear brakes on our car which has tire pressure monitoring and the rear tire pressure monitoring system won't work now. They were also going to replace a rear brake light, which I paid for and have found out that the light is still out and they did not replace it... read more

The customer service at this location is great! Jesse, Joe, and Jim are all fantastic. The mechanics take pride in their work and my vehicles are returned to me as clean as when I dropped them off. Ive never had any issues. I highly recommend this location. read more

I had an appointment at 10 AM today. Went inside (my first visit there) and waited 10 minutes. Never greeted or acknowledged by the man there. He was bringing some tires out for another customer. No one else was in line. Figured he could have at least said hello and that he would be with me as soon as he was done with the tires. If the initial service is that bad I thought better cut my loses and leave. So I did. read more

Jim and Joseph were awesome! My valve caps had oxidized and they took care of the problem in a jiffy. Fantastic customer service! I will definitely be coming back to Pep Boys for my maintenance needs. :) read more

Scheduled online. Along with 6 other people (at the same time!!!!!) How is this even possible. Won't be back there again. Last time I went there it was the same thing, I stayed and waited. Bad move, after waiting for 2 hours got home only to find oil leaking from my car after an oil change. Got all over my driveway. read more

Hate to give a local business a bad review. After scheduling an appointment and leaving work early to get there on time, I was told they were too busy and to reschedule to the next day. Really.....what is the point of an appointment? Never again. Done with Pep Boys. read more

Outstanding customer service and fair prices. They seem to be able to fit our cars in no matter what. The store is always clean. In addition, everyone who works there seems to take pride in doing a good job. read more

Had a great experience with this pep boys location. They were friendly and prompt and able to help me out with all the services I needed

My experience with Pep Boys was awesome with this location. Donald made sure that I knew exactly what the problem was and made sure he worked within my budget to get my car back on the road safely. He was friendly and communicated effectively. I sincerely appreciate Donald's knowledge and expertise as well as the other staff to ensure I was in a safe car. read more

Scheduled an appointment online, prompt and professional service. Each member of the staff was helpful and honest and I was completely satisfied. I'm very new to North Carolina and feel like I've found a place I can trust. read more

1 out of 5 stars. you · a few seconds ago Watch Out! They try to sell stuff you dont need!!! Went in for the annual NC Inspection. Car failed because check engine light was on and none of the brake lights worked. I was told that they would have to do a diagnostic check for the engine light and replace all the bulbs for the brake lights. Seemed fishy as I had checked the car prior to the appointment and the check engine light was not on and all the lights worked. Took the car back home and checked the fuse panel. The brake light fuse was missing! Fuses don't fall out on their own. Installed a new fuse and all the lights work...a miracle! Still have to figure out what they did to get the check engine light on but stay away from these guys, they will suck you dry. read more

My daughter and I went to this location a couple of days ago. I had a flat tire and the service technician quickly fixed it. He was extremely nice and helpful and did not try to rip us off like many places do. The charge was very reasonable and we were happy that it was fixed quickly!!!! read more

Jim and Joe are the best.....I've always felt like they are looking out for me and are not trying to take advantage of me..........Jim took it a step further this time........he spent significant time test driving and researching to determine why I had a clunking noise....he discovered a problem with the steering column and the problem has been solved read more

Outstanding service. They kept us posted at each stage of our car repair, called for our approval for any additional part or labor, and took excellent care of our car. Very knowledgeable folks, you won't be disappointed. We love this Pep Boys! read more

The service manager Joe is amazing! We are from Maryland and we were driving through NC on our way to SC. We broke down on a late Saturday afternoon. We called AAA for a tow truck and this Pep Boys was the closed mechanic that was still open. When we finally got to there Joe met us outside and knowing the make/model of our truck and what is was doing he said it's probably the fuel pump but I'll see what codes the computer shows. The computer showed it needed a Mass Air Flow Sensor and this is a much cheaper repair than the fuel pump. He did the repair quickly and we thought we were on our way. Unfortunately we only made it about 10 minutes away and the truck did the same thing again and we were stalled. We called Joe and he got in his personal vehicle and drove to where we were stranded. At this point he said it's definitely the fuel pump. He got a Pep Boys tow truck for us and then he put my whole family in his personal vehicle and drove us to a nearby hotel. I have a 7 and 11 year old and they had been up since 5am, stuck on the side of a highway for over 3 hours in 95+ degree heat and they were just done for the day. Pep Boys normally does not do service work other than oil changes on Sunday but Joe said he got someone to work the counter and he was personally going to work on our truck on Sunday. We decided to get a rental car and continue on with our vacation and we would see him Tuesday. We picked up our truck on Tuesday and everything has been great. Joe could have told me from the start it's the fuel pump and I would have never questioned him. Instead he showed honesty and integrity and did what the error code said instead of taking advantage of us. When it did end up being the fuel pump he was able to put our original air flow sensor back in so he credited that service toward the pump replacement. He did not charge us for two services since the first one was not needed (not his fault at all). The low pressure from the fuel pump was causing the error code so he did what he should have. I am very impressed with his honesty and him making sure we were taken care of. I wish all customer service people were as easy to deal with. I would recommend everyone living in this area to use this Pep Boys! read more

Fantastic friendly folks, did a great job on my brakes. Donald was especially great I caught him after closing and he was more than happy to talk through my issue with a smile. After the work was complete he stayed open a bit late again as I got stuck in traffic to get the car. Can't say enough good things read more

Came in without an appointment. The service manager was more than helpful. Took care of my problem very quickly and offered great advice. Best auto service I've ever had! read more

have to say i was very happy with my service...they not only helped us with a tow, they fixed the problem the first time...we had gone to several places and they all kept saying it was the battery and it was not....the service manager JOE was very personable and went out of his way to find any discount and coupons that the company was offering at that time i would recommend them to anyone read more