So I'm sitting here waiting on my booster shot and there is a family of three I. The room right now…read moreas we speak. One of the little boys is screaming because he just doesn't want the shot at all and the other little boy is walking around the store with dad picking gout gifts because he is a big boy! The doctor has gone In And out of the patient health rooM several times filling prescriptions while the parents try to make the last little boy get his shot. Why am I waiting until the parents convince the last kid to try not to cry and holding g up the entire line of waiting humans of 12 and I'm glad the parents are getting the so vaccinated but I got things to do. Now that's not the bad part of this story... as I've watched the pharmacist go in and out of the health room from the family and the medicine department he hasn't changed his gloves not onetime since I've been sitting here for 30 minutes. I mean he's already give. Mom, dad and one son shoots, grabbed the door handle of two doers several times and touched medication in between the parents calming the you g boy down. Now when I go in here I will require a change of gloves and bleach wipes for any surfaces that I need to come I. Contact with.

Every time I go to pick up my medication I have to wait at least over an hour to pick up only one…read moremedication Understaffing and over an hour wait time has always been an issue and it has never been solved. It looks like they don't even care about customers experience

This store is always clean, and the pharmacy staff are friendly and helpful, but the store itself…read morehas decided to remove the bike rack from out front that people used to lock their bikes up to so they would not get stolen. Some people who are disabled and can't drive a car or who have other reasons why they can't drive often use e-bikes or bicycles to run short errands and need to have the option to lock up their bikes. CVS has removed their bike rack without having another option to safely lock up their bikes. They used to have one right in front of the store so people could lock their bikes, and it was in plain view of other customers, and that gave a secure location for locking. Several people I know have decided to go across the street to a competitor pharmacy because they care enough about the people who ride bikes to have a bike rack so people can secure their bikes and prevent their only mode of transportation from being stolen. I was there a while back when someone got their bike stolen because of this lack of caring for people who need to use bikes. This lack of consideration has undoubtedly cost CVS customers beyond the ones I know of. Please, CVS, start caring about your customers who don't drive and put a bike rack back at your store!

Service is great pharmacy is great and I ordered my prescription at 12:12 to 12:30 pm got ready at…read more1:45 so like an hour, so but great service and also amazing staff pharmacy as well

Customer service needs to be greatly approved at this location. I recently got out of the hospital…read more I was put in the hospital the first time because I was experiencing a rapid decrease in blood pressure. Because of this I was taken off blood pressure medication. When I was released from the hospital, I was given a prescription for Losartan Potassium 50 Mg Tab with the instructions to take it if my blood pressure got over 140/90 which I did until the day before yesterday. Then my blood pressure skyrocketed. I still had my regular blood pressure medication, Losartan-HCTZ 100-25 Mg Tab. Since it was after 5 pm and the doctor's office was closed, I decided to go and talk to the pharmacist. That was a big mistake. What resulted was being talked to like a child just because I could not understand which Losartan the very rude pharmacist was referring to. First of all this pharmacist that I had never seen before had a very heavy accent and my hearing is not what it used to be. All I could get out of it was Losartan. I asked him which one and he just kept saying Losartan. Then he told me that I needed to listen when a pharmacist tells me something and that he had told me four times. I said that I am a retired teacher and I know how frustrating it can be to have to repeat something over and over, but could he please repeat it one more time because I didn't catch it. Is it Losartan Potassium 50 Mg Tab or Losartan-HCTZ 100-25 Mg Tab? He refused to tell me so I ended up having to take a guess. Fortunately, I guessed correctly. My question is this? Should a pharmacist have more patience with a 60 year old confused, hard of hearing, little old lady than that? I was polite and respectful to him. Shouldn't I at least deserve the same? At the very least he could have just pointed to the correct medication. I brought in both of them. It was such a terrible experience that if I see this mighty pharmacist there again, I will leave and come back later to get my prescription. Maybe better yet, I should just go to another pharmacy where I am respected in spite of my age and lack of hearing.

The pharmacist has no idea what "customer service" means. We are seniors and excuse us if we over…read moreexplain. Have some patience with older people and the doctors changing dosages!!!

I had the best shopping experience today, all due to Kendra Walmart Associate. She spent more than…read more20 minutes helping me find some bras for my mom. Believe me when I say it was a challenge to find just the right bra for her. I explained to Kendra what I was looking for and the size. She never gave up. I would have been there a lot longer and probably would have given up if it wasn't for her. She was never bothered that I was taking up a lot of her time. Her attitude was awesome. I did buy 3 bras to take home for my mom to try on. Unfortunately none fit, but 2 of them I will purchase in a bigger size. So THANK YOU KENDRA for being there at the right time. Sincerely a happy customer, Patricia

Lazy employees and managers... Horrible customer service.... Went there for something specific and…read morewas ignored.... Rediculous

They always polite and they are very helpful and always has my medication on time and they even…read morecall when it ready

Here at Rogers drugstore, Everyone is on a first name basis, And they genuinely care about the…read morewell being of all the people who are customers. I will never change or go to another pharmacy again

I been a customer of this store since it was located on Hatch rd. staff has changed over the years…read morethen it was located on corner of Whitmore and Mitchell rd. I have no complaints about the employees, but I am missing so many points that I never have used. I always get my prescriptions there and some of the merchandise, but I was surprised to find out how many points I had for shopping there for so many years. the majority of employees there are nice and helpful, but it is true that some are super rude and appear to be annoyed by their customers. If you don't like people, please get another job. Customer service it's what makes a store a pleasant place to shop.

if I could select zero, I would.... This is possibly the worst pharmacy I have ever been to... the…read morepeople are rude, inconsiderate, they completely act like they are better than you!!!! I will not be returning to the Rite Aid pharmacy on Mitchell Road

wow, I just called, and there was no answer--I let it ring for two minutes. IDK what's going on…read morewith this store. They hardly have any stock now. Also there are never enough employees available. I guess customer service is not a priority here. The other one is town is great.

I was looking for wrapping paper just a few days before Christmas. Literally everywhere else I…read morechecked was out. Rite Aid had what I was looking for. I was pretty in and out. Couple things I noticed was the store seemed pretty understaffed and even a little messy. They did have a pretty decent selection of mini one shot liquors tho! I saw Patron and Grey Goose to name a few. Prices were good too.