I was naive thinking that having insurance and going to local doctor will save me more $$ than going to LensCrafters. I was so wrong. Here are few things: 1. Bought a frame here, supposedly portion of it will be covered by insurance but I end up paying $200 more for the frame which would cost me $150 while this place was giving $350. So not only I didn't save at all, but also paid extra. Such a great deal right? 2. Outdated equipment, I was a bit surprised to see warn off seats in their exam area and overall a bit worn off office. I mean if you overcharge, why don't buy some new furniture? 3. Asked to email me the receipt, lady was nice but was not surprised when I didn't receive anything and also shared that they sold me overpriced frame, she reassured she will talk to doctor, but been weeks and nothing. Again not surprised. Will never go back, there is nothing special and personable about this place, just higher prices and outdated equipment and furniture. I'd rather choose LensCrafters - at least they won't overcharge me read more

I am so glad doctor found a solution for my eye problem. I needed help for worsening eyesight with contact lens. I think now I can drive and work with much easier ways. read more

Please know that the accolades in this review might make you want to roll your eyes at me, as it will probably feel theatrical or overly dramatic. This is the exact opposite of my intention. Please take my words at face value. Dr. Kubota is the warmest, most personable, and most thorough yet concise medical professional I have ever seen. She has a gift for connecting with patients of all ages. My 4 year old was enraptured with everything Dr. Kubota said and did during the exam. I was mind-blown by her ability to engage my daughter. For me, she solved issues with my eyes that have been a mystery to every other eye doctor I've seen (starting at age 8). It is so apparent that she is beyond passionate about every aspect of her work. Her knowledge is remarkable. Her ability to teach/explain surpasses that of any practitioner (GP, specialist, etc). Her energy is familiar, genuine, and kind. It is very clear that this is her calling. She is the type of person that we rarely come across in life, if at all (like the one influential teacher or coach that leaves a lasting impression). Some things cannot be learned; some people are just gems. Dr. Kubota is a gem. read more

"I can see clearly now...." No really, I can finally see clearly now! So here's the deal, and I'm being really serious here, I had been having an issue with my eyesight for a couple of years now. I had another eye doctor who was not treating my issue correctly. My eyes were constantly red, irritated and then my eyesight was blurred. So blurred that it has affected my every day life. I couldn't drive. I couldn't get any work done on my computer. It was awful. And then, the heavens opened up and I was introduced to Dr. Carrie Kubota and her incredible staff. From the moment I contacted their office, I could tell they really cared. They were able to squeeze me in as a first time patient. And when I left Dr. Carrie Kubota's office for the first time, I cried. She immediately saw the issue..... turns out I have three major issues. The doctor decided to tackle the first part, which is the severity of the blurry eyes and the irritation. As I write this review, I'm still in the process of correcting the irritation and the blurriness. Turns out the blurriness is caused from extreme dry eyes. She has a great solution for my dry eyes. And I should be able to start those treatments soon. The last issue, I simply need glasses. I have already recommended Dr. Carrie Kubota to many friends and colleagues. I am confident that you will love her as much as I love her. Simply stated Dr. Carrie Kubota cares deeply about her patients. And now, drum roll please, "I can see clearly now...." read more

I have been going to Dr. Kubota since early 2000's. She's very helpful, professional and personable. It's about a half hour drive for me to get to her location, but I come here for the service. I do recommend. read more

Dr. Kubota has been my optometrist for as long as I can remember and I am not going anywhere else. She and her staff are professional, caring, and nice. I know I am getting the very best care and service every time I walk in the door! read more

Dr. Kubota is my favorite Optometrist. I started wearing glasses at 11 and have seen quite a few over the years and Dr. Kubota stands out as the best in my opinion. I love how she makes sure to educate me on my vision and what exactly is going on with my eyes. She goes above and beyond. read more

My family has been going to Dr. Kubota for years. She is very thorough and takes the time to explain things. She and her staff are friendly and helpful. read more

I am in the medical field and Dr Kubota is at the top of her profession and has a great personality. She is a skilled diagnostician and is very thorough with her examinations and always makes me feel comfortable and welcomed. She has the medical knowledge and expertise to help fix or preserve your eyesight with a referral network of specialists to help with your challenges. My family has been seeing her for almost fifteen years (all have glasses and contacts) and she always makes time to listen to our questions and concerns. I highly recommend Dr Kubota read more

Dr Kubota and her staff are the best! I have been with her for 20 years and she always treats me and my mom like family! Never rushed and always through in her examination. I am a lifetime patient! read more

Dr. Kubota is friendly and a great eye professional, but every appointment we've gone to has put us there for an hour and a half minimum. My daughter and I have been going to her for the last 6 years. The staff is unorganized, doesn't call when your glasses or contacts are ready and doesn't return phone calls. I've left two messages in two weeks, because I can't get a live person on the phone. I specifically mentioned that my glasses are broken and I need a replacement ASAP. I also mentioned I need to get my daughter an appointment to transition from glasses to contacts. Apparently, my broken glasses are not enough of a priority to get a call back. I'll be switching optometrists TODAY. read more

I have gone here for years. Clean and friendly. Dr Kabota knows her stuff. I will not go anywhere else.

I don't post many reviews, so this one is way overdue. Dr Kubota has been our family's optometrist for many years...we wouldn't consider trusting our eyesight or eye health to anyone else! I'd give her 10 stars if possible! She's the most thorough optometrist I've ever been to and I've worn glasses and contacts for 40 years. She has a gift for fitting contacts just right even with astigmatism. Our daughters would come back from college to see Dr Kubota for their exams. Because she's thorough, you may have to wait, but it's worth it. Her staff is well trained, knowledgeable and very friendly. They'll go the extra mile for you! If you see Dr Kubota once, you won't go anywhere else! read more

A great doctor! We are moving to San Diego so we will not benefit from her services in the future, but we can strongly recommend her for professionalism dedication and just taking great care of patients, explaining in layperson's terms what's going on with their vision. read more

Every time I come in to this office, i feel so welcomed. I have never had any issues & i've been coming here since i was very young. Dr & the staff are so very helpful. I definitely recommend this place! (: read more

Outstanding experience! I have seen various optometrists in the Southern California area for the last 40+ years and I can honestly say that Dr. Kubota is the single most thorough and communicative optometrist I have ever come across or heard of! She took the time necessary to explain to me in detail the advantage and the importance of a retinal scan, especially since I have diabetes. Besides seeing a different optometrist in the past, I've also been seeing an ophthalmologist regularly to monitor for diabetic retinopathy, but neither doctor had ever taken the time to review the details of what to be concerned with like Dr. Kubota did. It's obvious she loves her job and cares about her patients! And to think, the only reason I changed doctors is because by insurance plan changed and my old doctor was no longer in-network with my new plan. I wasn't dissatisfied with my old doctor, but in retrospect, I'm so glad for the "forced" change! In fact, my wife and kid were unaffected because they are both covered by my wife's plan, but we're going to all change to Dr. Kubota. read more

very professional and friendly staff. The doctor takes the time to explain any issues you have and answers your questions thoroughly. highly recommend. read more

Dr. Kubota and the staff are very friendly. We are very pleased with their professionalism. We definitely recommend this place!

I've been seeing Dr. Kubota for many years and I have never been disappointed. She is thorough and knowledgeable. Her assistants are great!

My experience has always been pleasant with Dr Kubota and her staff, who offer friendly and thorough services.

Dr Kubota is such a wonderful person and I have been going to her for around 10 years. Unfortunately the last few visits I've had were not great. The office staff has been rude when I've called and the older receptionist hung up on me mid sentence. I don't think it was on purpose but I did hear the rushed tone of her voice which is why she was quick to hang up. I had to call multiple times to catch them at a time to order contacts and I was put on hold the last call for too long so I decided I would have to order elsewhere. Whatever is going on there, it's not practical to get them on the phone unless you have a lot of time to wait. Again, this post is not to give Dr. Kubota a hard time but rather to point out that the receptionists could improve. read more

I had my appointment last week , The visit was quick and staff was friendly and on point with all the tests , all my questions were answered and they all are very knowledgeable with everything I need and never tried to push anything on me I didn't want nor need. The front office is clean and organized , Dr Kubota is very friendly and thorough and once again answered all my concerns. I would recommended this office if you want honesty and fair prices and plus a nice of group of people... read more

I have been coming to Dr. Kubota for years. Dr. Kubota and her entire staff are so warm and friendly and helpful. I cannot recommend them enough. Dr Kubota is the only person I trust to be anywhere near my eyes. read more

I love the doctor. She is very competent and does not skimp and push you out until she knows she has gotten your prescription just right! The ONLY reason I am giving her a 4 is because I have never even once gone in and got called back at the time of appointment. I arrive early and always wait 45 minutes or longer after the appointment time to get called back! That's annoying and a disregard for patient's time! Once you do get called back she takes real good care of you! Someone needs to stop overbooking or something because otherwise I might have to find a new optometrist! read more

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The worse experience ever. starting with the RUDE office girl to the lies that were given to me in the back office....over priced sure they get kick backs if you order your contacts from them. They say they will give you your money back if you buy contacts from them and they aren't open...try it...there reply will be we will give you credit! So done with this office. read more

As a new patient I was initially put-off by having to make my way through the endless line of cars in the Starbucks drive-thru lane (& all the exhaust fumes that go with it!). The office's restroom was not in service but I was told the ones in Starbucks was okay to use. I began to second-guess my choice...we all know how important first impressions can be, right? The staff proceeded to start what turned out to be THE best and most comprehensive battery of tests I've ever had! Now I've had glasses & contacts from the age of 16 and am now nearing retirement age...I've had a couple of eye exams (read MANY)! Believe me when I tell you that despite getting off to a rocky start, my experience with Dr. Carrie Kubota far exceeded my expectations! The staff was friendly and very helpful in selecting the right frames for me; this in spite of the fact that I'd had every intention of getting my prescription then ordering online! Bottom line, do yourself a favor and see for yourself how great these folks are! read more

I would definitely recommend dr kubota her and her staff were very nice helpful and professional the office is is well organized and very clean. read more

I like Dr. Kubota. She's friendly but a little too talkative. The staff is ok. Very high turnover. If you want to get in and out quickly, forget about it. You'll wait at least an hour in the lobby before seeing Dr Kubota. read more

This office is super small with just one very sweet and talkative doctor running the entire show. Having said that, they are usually on time with appointments. The first time I came here I made an appointment for 5:30 pm on a Thursday afternoon for a typical eye exam. I received a call a few hours before the exam on the day of to reschedule for me to come in a bit earlier at 5pm. That's fine, doable. I show up at 4:50pm, fill out the paperwork, and proceed to wait for an HOUR!! That was super aggravating! They were on time for all of my follow up appointments so that made up for it...I guess. I ended up flaking out on this place cuz I kept having to go back for follow up appointments (5 before I quit) and my wallet couldn't take the co-pays. -_- read more

I have been with Dr. Kubota since she was in Walmart. I remember when her girls were just 3 or 4 years-old and now they're teenagers in high school! Dr. Kubota is just the best. She always takes the time to make sure she gets your prescription right and gives you the personal attention that makes you feel like you're her only customer. Addressing those reviews that don't give her high marks because the office runs a little behind schedule, refer to my last comment. When you are in the chair with her, you'll get the same personal attention that she gave the people in front of you. Yes, it's a wait at times but not too bad for me and I have a very busy schedule. I would much rather have the small wait then to feel rushed once I'm in the chair. She gets to know her patients and that enables her to better understand their needs. The front office staff has gone through some changes over the years, but she now has the absolute best up front greeting and helping customers. Maureen took the time to show me a number of frames and gave me her honest opinion on how they looked on me. I didn't feel like she was selling something--she was genuinely helping me. I got the progressive lenses for the first time and when I finally put them on, I was a bit skeptical. I went back for a follow up and said I wasn't sure about them. Maureen said she'd do whatever I wanted to do, including replace them. I said I would try them a bit longer to see if I would adapt to them and I promised to call her back within a day or so. I kept using them and I did adapt, but I forgot to call her. About two weeks later, Maureen called me to see how they were working out for me. I call that great customer service! She's wonderful, as are all of the front office people. I highly recommend Dr. Kubota. I wouldn't go anywhere else. read more

Dr. Kubota and staff are wonderful! It's so rare to find an optometrist who will take the time to answer your questions...Dr. Kubota took the time to thoroughly explain things to me in a way that completely took care of any concerns I had. The office is clean and bright and the staff were friendly and efficient. Very pleased! read more

I have been Dr. Kubota's patient since I was in high school. She must have just graduated optometry school because she is ageless! Lol I followed her wherever her practice led her because she is so patient and kind and always remembered me as a person, not just her patient. She is straight forward, gives you all your options and takes her time with every single one of her patients. Now that I have a child who needs glasses it is comforting to see that she is still just as patient with her as she was with me and so very understanding and kind. That is why I drive from the San Fernando Valley to see her. She also keeps up with all the latest technology and has beta tested equipment and given her professional opinions on equipment used in pediatric offices to test children's eyesight. She is top notch and you will not find a better, more caring and knowledgeable eye doctor around so quit looking! You found her! read more

I went to Dr Kubota's office to have my eye checkup and to get a pair of Nike Flexon Glasses, one of the only optometrists in the area to carry the line. What a pleasant visit indeed. I was impressed by the professional attitude and willingness to help from all the staff. Super nice and with a great attitude!. Dr Kubota isn't a turn and burn optometrist. She took the time to talk to me about my eyesight and for a small fee took a complete 3D rendering of my eyes and gave me detailed analysis on the results. She was super nice, professional and genuinely concerned about my eyesight. There are things that make a business good and there are things that make a business great. Their service, kindness, professionalism and exemplary attitude puts them above all others that I have visited over the last 30 years of wearing glasses. The glasses did take a little longer than I would have wanted (about two weeks), but they were a special color and had to be ordered. All in all, Dr Kubota and her staff left me impressed. I do not write too many reviews, but I felt compelled to do so after being treated so well. If you want a professional looking at your eyes that cares about your condition and have some great people take care of you, go to Dr Kubota's office in Simi. Simply the best. read more

Love Dr. Kubota she is great. Only giving two stars because the staff is unorganized and the manager is unfriendly. This is my third time I've ordered a pair of glasses and it has took almost a month for me to receive them, completely going against the information the staff provided me that it should be ready in two weeks or less. This is also the SECOND time the company has lost a pair of glasses my sister ordered, and blamed it on the manufacture and the shipping company. Either way for the amount of money we are spending and the insurance we have it is preposterous that they are unable to provide efficient manufacturers and shipping company. Only reason why I keep going there is because of Dr. Kubota's devote professionalism and warm hospitality. Staff has never been great, and their organization needs to be corrected imminently. read more

Awful! Walked in only to find out the Dr. was behind schedule. Not a few minutes, but a patient or two behind. Never really got the full story because the girl behind the counter wasn't very good at communicating with me. Then while I waited, my daughter and I looked at their selection of youth eyeglasses. The selection was pretty much non-existent. I asked if they had the ability to order frames online and they said no. Family Optometry gives you that option which makes their selection almost infinite. I walked out. The office is just too small...too few frame options...staff not so nice. read more

Dr. Kubota is the best! I have had a couple optometrists over the years and none of them really compare to her. I've been with Dr. Kubota for about 5 years now. I always feel very welcome when I come to get my checkups, and absolutely love her and her staff. They all are very knowledgeable, kind, and also always have great taste when helping you select your set of glasses. I would highly recommend Dr. Kubota' s office to anyone who is looking for a great place for an optometrist! read more

Dr. Kubota and her staff are wonderful. I have been going to Dr. Kubota for over 15 years and I have always been treated kindly. The staff is friendly and they are quick to greet you when you arrive just like I'm long time good friend. Dr. Kubota is always very patient , listens to my concerns and answers any questions. The prices are very fair. read more

I've been seeing Dr. Carrie since she was at Walmart. (So glad that's over). Her current staff is the best she's had. My insurance was not scheduled for new glasses until July and we are going on vacation. I have contacts but need glasses for a long plane ride. They called and got approval for month earlier. I dreaded picking frames so when I got to the office Maureen had picked some styles to see what was best for my face and nailed it. A big thank you to Maureen for the help. They also have a machine got retinal exam without getting your eyes dilated. read more

It feels pretty strange to be writing a review about an optometrist, but this place deserves it! The rooms are clean and hi-tech, the staff is kind, and Dr. Kubota is very patient and friendly even if I haven't been taking the best care of my eyes... I love the feel of the place. It's also right next to Starbucks. I only wish the setup of the building were different. The Starbucks drive-thru is right in front, making it hard to reach the building. read more