I stopped by this Lens store to look at some frames I was interested in. I visited another location and tried the Oakley rafters frame which I loved but wanted to try it one more time before buying. I found parking easily in the plaza where this store is. I came close to the evening time and they were not busy at all. I was the only customer there that day. Abbey was the person helping me and let me shop in peace. I mostly checked out the Oakley frames area and found the rafter. Abbey was able to built up a quote for me and I was surprise with the overall price even with the holiday deals. Adding things like blue light protection, anti scratch, the other features just keep making the cost go up. The eye exam cost here is pretty high also so just be aware. The customer service was great here but the value is on the higher end. read more

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This is the easiest place to get an appointment and contact lenses for incredible prices , even beats 1800 contacts . Vision Insurance accepted I was able to get an awesome pair of readers and contacts with my benefits before year end Nate has been helping me and Wendy helped get my husband appointment before the end of the year . The staff here are really friendly and Dr. Cohen was really friendly and helpful confirming my contact benefit. This is a great shop and I highly recommend for your standard vision needs . read more

After an initial assessment and an $800.00 order for glasses and contacts, I realized I was given the wrong prescription for both my glasses lenses and contacts. I came in for two separate follow-ups and ended up seeing all three optometrists at this location. One of the doctors informed me that my glasses were manufactured wrong. I had both my prescriptions updated by the other two doctors. My current concern is that I purchased a 90-day daily pack of contacts at my initial visit and the store refused to order in corrected contacts--after they fixed my prescription. The staff only provided me 10-days of contacts as a "trial". I now have about 2-3 months of contacts with the WRONG prescription from the original visit. I am still awaiting for my corrected glasses lenses... I am unsatisfied, frustrated, and unhappy with my service and will not be returning despite the pleasant staff. DO NOT ORDER CONTACTS OR LENSES OR FRAMES AT THIS LOCATION. I recommend choosing a local optometrist who owns their practice for better care and service. read more

Biggest crooks this side of Simi NEVER go here. I called for the prescription. Going back and forth and they had my son do another exam TWO in a year just to CHARGE the insurance read more

I'm writing this review only for Bronwyn and the tall guy. I don't know his name he works in the front that always helps us with any issues with glasses. Bronwyn is awesome. She always manages to fix any glasses that are either crooked on me or give me issues she is so positive and she's so customer oriented and her vibe is so Relaxing that anytime I come in there even if I'm upset I leave with assurance because she takes care of me. Other than that, the selection of frames are limited at this Simi Valley location. I have to go to Sherman Oaks or Topanga to get any kind of designer glasses but the tall guy really really tall guy is really nice and Bronwyn and that's the only reason that I continue to stay with LensCrafters simi valley read more

I would like to give a BIIIIIIIIG shout out to Bronwyn at this location. I was out of town for a celebration of life when I lost a screw in my prescription sunglasses. If you are anything like me, you can't live without your sunglasses. Bronwyn was swift to help me get a screw back in my glasses and on the road. THANK YOU again Bronwyn! You ROCK!!!! read more

First time visit yesterday for my annual check up. The last time I got an eye exam was when I was still living in Oxnard. Yesterday's visit was my first time here. It went swimmingly. I made the appointment on the same day. Went straight after work and got there a wee bit early. Somehow I had a feeling I would have to do paperwork. Didn't take that long to finish. Justin assisted with the first portion of the test. He was very nice and thorough. The whole process was quick and painless. Part 2 was with Dr. Maier. What a pleasant experience indeed. She clearly knew what she was doing because I knew all the stuff she brought up regarding my eye conditions. Nothing new and/or surprising. Not that this is related at all to the visit, but Dr. Maier had a great personality. I felt taken care of. I didn't end up getting a new pair even though my prescription changed because I had a difficult time seeing since I got the drop test that blurs your vision for a few hours. I'll come back and find the RB pair that caught my eye when my vision was still clear. Thank you all for a great visit. read more

The staff (Marey and Browley) at this location was very helpful! I came in with 2 pairs of glasses that needed a little work and they accommodated me very quickly! Great Customer Service! read more

Walked in at 11:50 and walked out at 12:40. I did find some glasses I liked but although the manager assured me someone would help me no one actually came over. Since there were no other customers and the staff was visiting with each other, I gave up and walked out. On the way out the manager told me to "have a good day" and laughed. read more

Total mess over there and they wasted a lot of my time and money. They currently do not seem to train some of the staff well and are disorganized.. my ordeal started with having to out up with very eccentric Dr doing my eye exam that then ordered a trial contact prescription in brand that did not support the prescription, they were suppose deliver to my house an alternate brand ( but they messed that up) then they called me to come pick up the trials and when i arrived, they had nothing and no clue what happened and had no interest in solving the problem. I recommend going anywhere else for eye care! 0.5 stars read more

Avraham. R i needed two pairs of glasses and walked into the simi valley location. Tali was knowledgeable and walked me through the process in a professional way. the selection was great and i couldn't have asked for a better experience. will be back again for sure. thank you! read more

The service was fine but buyer beware, they added a one year protection plan for $45.00. I wasn't aware of this charge until two weeks after purchasing my glasses and looking closer at my receipt. Marley never once told me about this option, she just added to my bill. This is NOT how you get repeat customers!!! I was also told 7-10 days to get my glasses. It's been two weeks. read more

So far so good with the customer service. Just ordered two new pair of eyeglasses, after going twenty years with my LASIK. These are to tide me over until I get full lense replacement in a couple of years. Anna, at the Simi location, was super helpful, a great pleasure to work with. Highly recommend her with any eyeglass needs. Will update the review after they come in. read more

LEO is my favorite go to his personality and motivation to make sure you are well taken care of is truly admired. He's been there for over 10 years and I've had the pleasure of being helped by him now for 3 years. The optometrist and staff are always friendly and knowledgeable.the only negative is they need to seriously upgrade their tech as their card read and computers are always glitching. But I don't the workers accountable for that. Thank you LEO! You keep doing you. read more

My son had an eye exam that was excellent. Then things went very wrong. When I asked to see the breakdown of the cost of the two glasses I was shown a screen shot. Not the breakdown. In addition the attendant did not how to work the system. I am sure that we over paid. In addition I only left with a receipt. No RX and not at printout of charges. The employees were not professional on-site as well. unfortunate that the school has gone down in service and expertise. No more same day glasses. 10-14 days??? read more

Wife and I went to have eye exam and new glasses at Simi Valley location. Dr Cohen is excellent. The procedure was easy and top notch. Can not say enough good things about Janel Ledesma the Store Market Manager. Always very professional and really knowledgeable about what is available and any discounts that you can use. My glasses where available in about 4 hrs. read more

Went to see Dr Cohen for my eye check up , not knowledgeable I complained of glassed giving me extreme migraines , still went ahead and told me to wear my glasses for a week incase I am not adjusting? told him tried to wear it before coming to see him still insisted to wear them and instead of Lowering my prescription . I also complained of eye dryness and wondered what can affect it , told me if I am taking any meds and mentioned thyroid medications can cause eye problems however when asked whats the main cause , he did not give me an explanation on it and nor explaind what thyroid meds have to do with eyes? skipped my question. Would never return to this Dr who does not listen to patients self report about their compliance. Awful experience read more

Buyer beware!! I resently had a warranty issue with my glasses. They told me I need to make a claim with luxottica.com instead of handling this warranty themselves. So I made the claim on line, which took me about an hour to do. Shortly I received a notice from Norton lifelock that this web site had leaked my personal information onto the dark web. Worried about this I went to the Simi valley store and confronted them about this and they said they could not do anything. They provided me a corporates number to call and of coarse it was leave a message after the beep? Weeks later no reply. When I looked into the warranty claim I had notice in a email they had closed my warranty claim without any notification. I've be going to Lense crafter over 5 years and this is how they treat loyal costumers? I will never use them again and I discourage others the same. read more

Terrible customer service, horrible scheduling. Waited over an hour and still never saw the doctor. Will never go here again.

We feel exploited they refused to tell us our PD which is necessary to have a prescription filled and had a hidden service added without telling us of the additional cost for a retina screening. I have filed a complaint with my insurance company and will not be back. read more

They don't honor their appointments. Off by 45 mins sometimes. They don't accept all the insurance but claims they do. You must ask, "Are you a contracted provider for eye...." If they say no, be prepared to pay $450+ read more

My glasses broke 2 days ago and I came to this place with my boyfriend yesterday because I needed some new glasses ASAP because I need them to drive and see far away. I was able to get them that same day in 30 mins. Jordan helped us he was very nice and professional. They had 40% off lens when u buy a frame. Good deal. I got some very cute glasses they super cute. read more

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Great exam. The doctor was very thorough and explained everything as far as eye healthcare. I loved the variety of glasses to choose from.

Saw Dr. Cohen for the first time for a new eye exam for glasses and contacts. He was very thorough with going over my retina imaging scan and went over some options for types of contact lens. He recommended and gave me a sample of a new lens he had that is so much more comfortable than my old ones. Over all, very caring and you can tell he wants to help and it was unrushed. read more

I've purchased 2 sets of glasses in the last 4 months. Sunday I had a screw off one side stopped by to be replaced. The young girl at the front was nice took them said would bring to the tech to replace. As walking then was stopped I believe was the manager or person in charge who was just sitting doing nothing. Spoke to her and the girl came back said were at capacity and would call me when done. I asked how long she said a hour. I've purchased pairs at others even when busy would take the 5 min to replace the screw, they didn't even check with techs. I drove to Thousand Oaks location was the exact opposite, were busy and full yet took the glasses was completely done in 10 min, also all the staff as busy as were kept checking on others plus myself were waiting. Do yourself a favor just drive to TO the Simi is run horrible read more

Terrible!! They don't even understand their insurance coverages and apparently different coverages are accepted at different locations. Anyway, don't waste your time with this location! They absolutely do not accept TRICARE so don't waste your time if that is your Insurance. read more

Absolutely incredible service! I usually buy my glasses at Costco but no more. I have come here multiple times for repairs and they ALWAYS take care of me no questions asked and I don't think they've ever charged me anything. Victor took care of us tonight and he was super friendly and made us feel valued. He even offered to clean my glasses and we ere there for my wife's glasses. Next time we are buying our glasses here! read more

Horrible experience. Worst customer service ever!! Only a 1 star because I can't rate them lower. To be clear, I have purchased thousands of $$ worth of glasses here, because I get Ray Bans with prescription, transition and polarized. (not covered by insurance) I wanted to buy sunglasses for my wife. She chose Ray Ban frame and wanted polarized lenses (not prescription) We were told by Nate and another sales representative that they couldn't do them that day, they would be ready tomorrow. I said, "never mind, they have them at Nordstroms, we will get them there". They convinced us to order them and assured us they would be ready the next day and they would call us. We did not receive a call for 3 days and my wife went to the store. They said, "they should be ready in 7-10 days". "You can buy the frames that are used for the display, but there isn't a discount, you need to pay full price for the display model" At 7 days, with no call, I went to the store around 12:30 pm. Nate said, "did we call you?" I said, "no". He said, "why did you come in then"? then he said, "well they should be ready later today" I said, "about what time?" He said, "later today", I asked again, "in an hour? 3 hours? before closing?", and he said, " I Told yo, later". I said, "disregard, cancel the order" He said, "fine" and refunded the $. Worst customer service ever..... I went to Nordstroms, bought the same glasses, polarized for $160 cheaper. Great customer service!! read more

Today I was in dire need of contact lenses for my daughter. She was completely out and unfortunately her refill has been delayed and not expected to be delivered for another 2 days. Our current eye care office was unable to give us a few samples just to get her through the next few days, but Lenscrafters came through!! They were able to provide me with 5 samples on the spot! I truly appreciate all their help today and excellent service! Thank you LensCrafter!! read more

I am a long-time customer of LensCrafters and have spent a LOT of money with them. In December 2020 I purchased a very expensive pair of Ray Ban sunglasses. Recently the screws on one of the arms popped out. I took it to Lens Crafters and they said their warranty was 12 months. But, the Ray Ban website says the retailer should honor Ray Ban's 24 month warranty. This is a very simple repair - two screws to be inserted. But, we need the Ray Ban "logo" on the other side that the screws attach to. It should be a 10 minute repair, but now that LensCrafters won't honor their commitment to Ray Ban to service the product, I have to go to the Ray Ban website, order the parts, and do the repair myself. For a simple repair that you are supposed to provide, LensCrafters, you've lost a customer for life. read more

Thank you Louie! I placed my order on Saturday with scheduled pick up for Monday. Unfortunately their computer broke and my order couldn't be completed. My glasses completely broke so I was really needing my new glasses. With the computer broken they weren't too sure when my order would be ready. Louie was kind enough to take my glasses to the TO location to be competed. Once completed he brought them back to Simi for pick up. I can't thank you enough Louie! I appreciate all your help & going above and beyond for me. read more

I bought new lens and frames about a year ago. Got a really bed scratch that was hard to read on my computer or books. I called lens crafters and they said my glasses are still on warranty I can come in and get new lenses. Not only did they give me lenses I also got new frames I was in-and-out of there in 20 minutes great service awesome customer service . Great work I will be going there next year for new lenses and frames again! Thank you lenscrafters! read more

Leo was an amazing salesperson and just fun to hang with while trying on frames. Thumbs up for Leo!

Purchased Sunglasses over the weekend. I used my Credit Card to process the transaction of $350.00. When I put the card In reader it said approved, but on the other end it said not approved. So we ran it again and it went through with no problem. When I got home checked my statement and sure enough I got charged twice. Called up same day and they said it happens and give it some time to drop off. As of today ( Tuesday) it still has not dropped off. Because of that my balance is higher as of now which effects my credit. Called Lens Crafters again and they said give it more time, which I would not mind if it did not hurt my credit. Also called the card issuer and they said it could take another few days to month. Very frustrating! read more

The only reason I went in was because Lens Crafters emailed me a "birthday coupon" for free prescription sunglass lenses with purchase of frames. I went in and had to have an exam (which I expected, I even made an appointment for one). I picked out a set of Raybans with a price tag of $250. My total was over $400 when I was rung up. It was a total bait and switch!!! The employees were very polite. But they seemed shocked when I told them to cash me out just for my exam, and that I would NOT be purchasing anything. I had been a customer there for several years (8-10). And longer with the company at other locations. I am now in the market for another company and I suggest to anyone else to stay away. Also the optometrist onsite there tries to upsell on exams (specifically retinal scans). Total scam. Don't call yourselves doctors if you work in a shopping mall and upsell unnecessary exams. read more

Pretty disappointed with Lenscrafters, I bought a pair of glasses 8 months ago cost me 400 with my insurance, the frames were 70$ clearly lenses are expensive ...and over super bowl I lost a lens out of the glasses. I called to find out how much to replace it, they told me they would have to replace both, understandable, they might not be same if I didn't, but shouldnt that be up to me ? Anyway I asked how much 358$ with a 20% discount to replace both lens..Outrageous ! that's a huge chunk... the only reason for two stars is because they have a good selection of glasses and they have generally been kind but I took my frames to Costco ... 100$ to put new high grade lenses .. pretty much lense crafters lost my business read more

My husband and I have been coming back to this place year after year receiving nothing less than excellent service. The staff are always very pleasant and professional. Jordan was the person who tested our eyes on Saturday. He's very thorough and explains all of the tests and the purpose of them automatically. Dr. Jeff Cohen is the best. He goes above and beyond to make sure you are comfortable with every phase of your vision concerns. So if you ever wondered what happened to good old customer service and courtesy....go here and you will find it. I highly recommend this place! read more

I was there at 10:20 on April 14th. There was a glitch with my insurance which was solved by 11:00am. None of this was Lens Crafters fault. What made me so angry was the girl and th two people she was training were all laughing about it. When I called them on it they said they were talking about something else.They eventually admitted it. They said they were sorry but I'm fairly certain they were only sorry I heard them. I can't believe a trainer would be so unprofessional. I was humiliated. I've been going there for years and I will never go back. read more

I had accidentally sat on my sunglasses and was worried that they were were damaged beyond repair. But I walked in there and they fixed them up like new in no time!! Extremely helpful and professional. read more

I guess the one star would be a mercy one, and necessary to write a review. Real though this place sucks! I mean seriously sucks! First off I would like to acknowledge the less than excited staff, that are hands down the most useless people in existence. No exaggeration here either! I would be embarrassed if I owned this place!! We arrive when the store opened...... Walked in......(cricket, cricket)..... Hello?!? "Hey you person with the name tag staring into space!!!! Hello?!?!? May I see...." He slowly wonders off into back of the store sort of hissing behind a wall." Stealthy lil S.O.B.! Not!! 2 hours later.... ( yeAh really) we finally get to see some. We then reluctantly place an order,(No choice, Asian, blind as hell, and need to drive). One hour? 2?3? Naaaaay! I call at 5, on hold soooo long I arrive at the store still on hold to see genius and his fellow awesomely crappy service people, standing. Doing nothing! Not even answering phones!! Glasses ready? Ummmm?' " oh yeah, you picked up 2, and 1 is here." What? Wrong!! "Oh wait," she says. "Oh yeah, we are behind. Maybe like 7?!" I mean, you have ONE job, how do you f@$k that up?!? LensCrafters of Simi, do yourself a favor and cleanse yourself of these useless, lazy people! Your customers, not just me, HATE them! With like a nuclear capability. This place stinks and I hope that guys get hemorrhoids! The mean ones!! read more