My mother in Law passed away, my wife is the only living immediate family member alive. My wife (Mini's daughter) and Mini's sister Irene are only living family members so my understanding is Mini's daughter is the person who decides the arrangements. Well Aunt Irene called Carrillo's before my wife arrived to nursing home where Mini passed away at. So we didn't want to rock the boat and went with Carrillo's. Aunt Irene and my wife decided to pay half and half for cremation and services. Well Aunt Irene with her typical controlling personality had a temper tantrum over ashes or something? Called Carrillo's to ask for her $1,500 back, we were told no refunds, well they refunded Aunt Irene no problem. We requested a short private visit with Mini before she was to be cremated, April said "absolutely we could private visit", but when we called to set up day to visit? April informs us that Mini has already been cremated! What??? After we specifically asked for this visit, we watched April write it down! We then decided, we will pay for cremation but will not be using Carrillo's for services. We requested $1,000 back and $1,000 for Carrillo's to keep for cremation of Mini's remains. Carrillo's wanted us to pay another $300 for God knows what? After dropping the ball BIG TIME!!! My wife and I were besides ourselves with disappointment and finally came to an agreement where Carrillo's refunded $350 out of $2,000 we had paid them. We just couldn't believe the unthinkable mistake they made, and greed on top of that mistake, we were just done with Carrillo's... read more