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    Cars Express

    4.2 (5 reviews)
    Closed 10:00 am - 6:00 pm

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    Lexus of Woodland Hills

    Lexus of Woodland Hills

    4.0
    (1.4k reviews)

    If you're looking for the deal of a lifetime and an absolutely amazing car-Leasing experience, go…read moresee Nikolay at Lexus. You will not be disappointed! This is the second vehicle Nikolay has helped me get, and once again, he exceeded all my expectations. He is incredibly kind, honest, knowledgeable, and genuinely cares about making sure his customers leave happy. There was never any pressure--just great communication, transparency, and exceptional service from start to finish.

    Bought a used ev from them 11/2025 for my wife. Was told 1. the license plates would arrive "in a…read morecouple weeks". We received the title and the registration in a few weeks. A month goes by, no plates. 2 months, no plates. 3 months, no plates. We had a windy spell and the paper plate tore in half and my wife got pulled over for it, and a ticket for not having permanent plates. During this time I tried texting the salesperson, emailing the salesperson, calling the salesperson... no response. Tried contacting the dealership through their contact form on their website, no response. Called the DMV and they had no record of plates being ordered for the car, and said the plates should have been on it when it was bought so I had to order new plates, which now don't match what's on the title. 2. I noticed the front didn't have a plate bracket on it and when I asked about it the salesperson said "LA county doesn't require front plates on EV's." Which I thought was wrong and I checked when I got home and yeah, he was wrong. All passenger vehicles operating in the entire state of CA require front plates. 3. The charging connecter was broken. The nub that clamps down to secure the connection to the car. Not a huge deal, it still charges fine, but still. 4. Not a big deal but was promised one of those leather key fob covers. The salesperson said he'd call when he got it. Never called. This salesperson clearly was just after the sale and once it was done, wiped his hands of it. Got an OK deal on the car (1 star) and the service people seem ok to deal with so far (2nd star). Those are the only positive things I can say about this place. The post-sale experience with the salesperson (ie: non existent) and the communication with the location in general were frustrating and make me sigh in annoyance when I have to take the car for service. Luckily the service department is a better experience.

    Galpin Ford 101

    Galpin Ford 101

    3.9
    (809 reviews)

    We reached out to Danny on July 4 and came in the next day. He was friendly, straightforward, and…read moremade our 2023 Mustang Mach‑E purchase really easy. The car was certified and Vista Ford took our trade without any hassle, which made the whole process smooth. During the visit, we noticed the bumper was missing a clip. Danny wrote it up right away and told us it would be taken care of when we came back. We are not close to Vista Ford, so we returned a couple of weeks later. Danny happened to see us in the parking lot and came over immediately. It was great to be remembered and helped even after the sale. Danny was helpful, honest, and easy to work with. We would definitely recommend him if you are looking for a Mach‑E or any Ford.

    Very disappointed with my experience…read more I brought my car in for a recall, an oil change, and an electrical issue that was causing the vehicle to go into battery safe mode. The advisor who initially helped me was very nice and recommended additional service since I was approaching 60,000 miles. I specifically asked about the cost and was told around $500-$600. The written estimate showed $528. When I came to pick up the car, the bill was suddenly over $900. The original advisor had already left, and the person at the counter seemed uninterested in helping. When I questioned the charges, I was told the estimate "didn't include parts." He wasn't joking. On top of that, the electrical issue I originally came in for was never addressed. I was told the battery was fine, and the guy at the counter had no idea what I was talking about. He explained that electrical problems are handled by another department and not by maintenance :-) They even got my name wrong. I ended up paying $844, my issue remains unresolved, but hey, they washed the car ! Poor communication, unexpected charges, and unresolved issues are not what I expect from a dealership service department. Lesson learned -- I won't be back.

    Cadillac of Calabasas

    Cadillac of Calabasas

    3.9
    (66 reviews)

    This review is for their service department. But will be buying my next Cadillac EV from this…read moreplace. For sure!!! First off, Cadillac of Calabasas, thank you for not outsourcing your service dept customer service to another state, it was so nice to speak to an actual live person to make my appt. And to let the person know exactly what I need. Second, you have the BEST Service Director on your team. I've known Carmen since 2009 when I used to go to Cadillac of Thousand Oaks for my Yukon's, Escalade's and now Vistiq. Carmen took care of me and my cars. To know that she is at Calabasas, all it well and perfect!! I will be notifying many of my friends and families with their precious Cadillac's to go to Cadillac of Calabasas. I recently wrote a scathing review for Cadillac of Thousand Oaks and I will not recommend that service department to my worst enemy! Cadillac of Calabasas will treat you the way you deserve as a Cadillac owner. Thank you again, Cadillac of Calabasas and especially to Carmen. She took care of me as always.

    I had a very disappointing experience with this dealership…read more I am currently 8 months pregnant, and when I first visited the dealership, I found the car I wanted to purchase. After making my decision, I contacted Alex, the sales representative, and promptly provided all the required documents. My only request was that the process not take an unnecessarily long time because of my pregnancy. Alex then transferred me to Maria, and unfortunately My experience changed completely. From the beginning, she spoke to me in a disrespectful and condescending manner. At one point, she even told me that I probably didn't understand things because of "cultural and language differences." I found that comment extremely offensive and inappropriate. No customer should ever be made to feel judged or stereotyped because of their background or language. I decided that Im not comfortable doing business with a dealership that made me feel discriminated against, so I chose to purchase the same vehicle elsewhere. I hope the dealership takes this feedback seriously and ensures that every customer is treated with professionalism, respect, and dignity.

    Cars Express - car_dealers - Updated August 2026

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