I had an amazing experience at Hawthorne Motors Express! I bought my Lexus from them, and they had…read morethe lowest-mileage one I could find anywhere at a great price. They really worked with me despite my bad credit and made the whole process much easier than I expected. Sara was beyond helpful with all of the paperwork and made everything simple and stress-free. They even connected me with an insurance agent who was able to get me insured when several other companies had turned me down. Mike took me on the test drive and was extremely knowledgeable. He answered every question I had and never made me feel pressured. The entire team was friendly, honest, and genuinely wanted to help me get into the right car. Overall, this was a true 5-star experience. I would give them more stars if I could! I highly recommend Hawthorne Motors Express to anyone looking for a quality vehicle, great prices, and outstanding customer service. I'll definitely be recommending them to my friends and family! Make sure to ask for Sara she is awesome

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

After a couple of inquiries and attempts starting the day before I finally found this spot on YELP…read morefor a smog test station first thing in the morning. The distance getting from Santa Monica to Inglewood was worth the drive. I got a great price ($48 out the door) and since it was early there was a small wait but it was short one. I noticed the tech was efficient and pleasantly working which is always a plus. I definitely recommend this place for a smog test. It's not a STAR station which is fine as long as it's not required from DMV. I was on the road before 10am which was great because I needed to get my registration tags from DMV since they expired the next day. I was done within a couple of hours. Phew!‍

Got a smog check done here for my car. The service was easy, fast, and a very good priceread more

Great service and will always give you the best price!…read more I had a quote from Lexus for my 2016 CT200H for $13,316 and Bidlane was able to outbid for $13,700. Big shout out to Christian for working overtime to make sure I could sell same day even though we were a bit past closing. Highly recommend taking your car to Bidlane.

Unresolved Payment Issue with Bidlane. I recently sold my 2020 Honda Civic Sport to Bidlane on…read moreSeptember 2, 2023 at there LAX- Inglewood location and I've been facing significant issues since then. Unfortunately, as of today, September 14, 2023, payment had not been issued for the sale, and my attempts to communicate with Bidlane have been futile. There is no answer when calling and I've emailed multiple times. I received 1 text communication on 9/6/23 from Nicole from the "Bidlane car Buying Center" with a tracking number that reflects no check has been received. This experience has been incredibly frustrating and disappointing. When I initially decided to sell my car through Bidlane, I expected a smooth and straightforward transaction. However, the fact that they have not issued payment for the vehicle two weeks after the sale is deeply concerning. I've made multiple attempts to contact Bidlane to inquire about the status of the payment, but I have not received any response or clarification regarding the delay. A check was supposed to be issued but that takes long and via email requested to electronic payment to Honda Finance Exchange Inc. This lack of communication and transparency has left me feeling unsupported and uncertain about the situation. I would have appreciated a more professional and proactive approach from Bidlane in resolving this matter. It's essential for businesses to uphold their commitments and maintain open lines of communication with their customers. I hope that Bidlane can address this issue promptly and provide the payment that is rightfully owed. This experience has left me with a negative impression, and after reviewing the Yelp and google negative reviews you can see the same issue continuously happens at the pay out phase. In will be updating this review as the stirring continues to develop. UPDATE: 9/14/23 10:15am Called over 10 times and was transferred to full voicemail boxes of; Stephanie, Lauren, Nicole or kept getting automatically transferred and hanged up without speaking to anyone. The 2 times I was able to speak to a human was Veronica and Lorena. Lorena claimed I was already called yesterday (9/13/23) by "management" she didn't want to give me a name, stating they have helped me but that was not true because no one called me and claimed its only been 9 business days but the car was sold and handed off with keys on 9/2/2023 (today is 9/14/23). UPDATE: 9/14/23 11:03am Was told by "Nicole" via text the check was sent and handed off by her personally and that USPS misplaced or lost it. However, I was able to verify that they never submitted the check to USPS per the tracking number they provided. I texted back showing her screenshots of me verifying USPS never got anything but pre-shipment info on 9/7/23. UPDATE: 9/14/23 11:43am Got a text response from Nicole, re-stating the check was handed personally be her self and the check was misplaced or lost on USPS end. Claimed that she will open a claim or re-issue a new check. She said she will follow up by the end of day today 9/14/23. UPDATE: 9/14/23 12:53pm I called USPS my self. Verified that only a electronic notice was sent to USPS on 9/7/23 and nothing was dropped off. At 1:06pm I sent a text to Nicole informing her of my findings and sent a screenshot to back up my findings that USPS has never taken possession of the alleged Check that was claimed to be dropped off personally. UPDATE 9/19/23 Its Tuesday, haven't gotten a call back from "Nicole" who said she was going to contact me yesterday Monday with an update they they check was going to be re-issued.

I've been coming to Pacific Subaru ever since I got my Outback, and I have to say they've always…read moretreated me like family. Everyone there is cool, down-to-earth, and easy to talk to. They treat you like a longtime friend, not just another customer walking through the door. I've never felt pressured or like someone was just trying to make a buck off me. Over the years, I've brought my Outback in for all kinds of things. They've handled the regular maintenance, fixed a nail in my tire free of charge, and helped diagnose and repair an electrical issue without any hassle. Most recently, I had to replace a cracked windshield--thanks to a gravel truck. They gave me a great price, installed the new windshield, and calibrated the EyeSight system correctly. I couldn't be happier. Not having to stare at that giant crack every time I drive is a beautiful thing! Hahahaha. Now, to be completely honest, some repairs and services can be expensive. But when you have technicians who truly know what they're doing, take care of your vehicle properly, and seem to care about it almost as much as you do, that's a win-win in my book. I also want to give a special shout-out to Brandon. He is awesome in every way. He's professional, knowledgeable, and just an all-around great guy. I have a lot of respect for him and genuinely appreciate everything he's done for me over the years. If you own a Subaru and want a dealership that will treat you right and take care of your vehicle, I highly recommend Pacific Subaru.

I never write reviews but…read more.. I came in to purchase a 2019 Subaru Impreza with a 720 credit score and $5,000 cash down -- a serious buyer ready to sign. During the financing process they tried to slip a $1,000 USWC warranty package into my contract without clearly disclosing it, which kept my monthly payment the same while quietly increasing my total loan amount. I caught it and had it removed. They agreed to a car wash as part of the deal, but after the wash was done the car was still visibly dirty. It was at that point I reasonably asked for a full detail to make sure the car I was about to spend $20,000 on was actually clean. Along with that I asked for a full tank of gas and an oil change credit -- basic customer appreciation on a deal of this size. Manager Manny Alba refused all three requests and told me the dealer was 'losing money' and that they sell hundreds of cars. That response from Manny ended the deal. I took my $5,000 back and walked out. A manager who talks to customers like that before they sign says everything about how you'll be treated after. Read every page of your contract carefully here -- especially the itemization page where add-ons can quietly appear. There are dealers in LA who actually value your business. Subaru Pacific is not one of them. If I could give 0 stars I would. If you're a dealer and are seeing this. Please contact me I'm ready to make a deal today. Thank you. Juan