Exceptional Experience at West Shore Honda…read more I can't say enough great things about West Shore Honda and the incredible team that helped me. From start to finish, the experience was smooth, respectful, and truly above and beyond. Isaac Soto was outstanding--knowledgeable, patient, and genuinely invested in making sure I was comfortable and confident every step of the way. He took the time to explain everything clearly and never made me feel rushed or pressured. Chris Weiss was equally impressive, professional, and supportive, ensuring the process stayed seamless and stress-free. It's clear he cares deeply about customer satisfaction and team excellence. And a huge thank-you to our GSM, Alex Vargas, whose leadership truly shows. The culture he's built is one of integrity, transparency, and respect--something you don't find everywhere. It made all the difference. This team works together like a well-oiled machine, and it shows. If you're looking for honesty, professionalism, and a dealership that actually values its customers, West Shore Honda is the place to go. I highly recommend them and will absolutely return in the future.

If you get a coupon from them in the mail for a $14.95 oil change, just throw that in the recycling…read morebin. It's a bait-and-switch, they'll charge you regular price per the fine print. Plus I showed up there and they said it may take a few hours, so better to make an appointment. So I did, and when I came back, they made me wait half an hour, only to then say my appointment wasn't in the system. So I just left, with gas and 2 hours of my time wasted. Never again.

Okay-4/02/2026. Finally received my reimbursement check today. Since everyone ignored me and…read moredidn't even tell me the amount-SHAME ON YOU! You literally fought with me over a 32.15 refund. What a waste of time and effort. Ridiculous.

Pretty awesome experience all the way around after I totaled my brand new Kia Sportage and was…read moregoing through a process I have never been through, but they were always there. They answered all my questions and I would highly recommend enterprise and I gota Camry!!!!!!

I negotiated a deal on my Qx50 on the phone with Daniel. It was amazingly smooth. Daniel was…read moregreat, he set up Apple play and the Infiniti app. The financing went smoothly as well. Love my QX50, I will work with Daniel and Infiniti of Tampa on any future purchases. I recommend you do too!

I recently purchased my fifth Infiniti from Infinity of Tampa. I have had nothing but great…read moreservice from the service department and sales support from various salespeople over the years. Chris Ramirez helped with the purchase of my new 2026 QX60S and I couldn't be happier with the help and with the patience we received! I highly recommend Chris to anyone interested in purchasing a vehicle from this dealership!

I've never thought about shoplifting anything before in my life but the Tesla store in…read moreInternational Mall would tempt even the strongest constitution. This store actually has several (3) vehicles that you can paw over. The sales folks were friendly and not too pushy. If you have ever seen a Tesla, they virtually sell themselves. There's a display with all the available color and leather options. Be sure and stop by if you're in International Mall to see the cars. They are something to see!

Nice people at the store that were very helpful with our questions and quickly got us on a test…read moredrive of the 2 models we can in to look at. We were pleased with the experience and would recommend the location to others.

Tremendo dealer de autos. El staff te ayudara la milla extra para q puedas salir conduciendo. Hasta…read moreGarantia tienen!!!! 100% RECOMMENDED!!!!

Salesmen that I dealt with were rude and disrespectful. They wouldn't return my calls. Car was in…read morepoor shape and they didn't want to fix it. I tried to return it the very next day and they wouldn't take it back. They called me stupid, I didn't know what I was talking about and that I needed to do my homework when I asked for the sensor lights to be fixed and other safety issues. They spoke Spanish to the finance company of which I didn't understand and the price of the car went up by at least $3,000.00 without my knowing it when I got the bill of sales 2 weeks later from the finance company. I was there from 10:00 am until closing (sick and just wanted to go home). Salesman went home before I did because he took someone else to sell a car to and I had to find someone else to help me. They took advantage of an elderly woman who was alone. Shame on them.

Purchased a Mazda 3 2 days ago. The staff were all professional and pleasant and fun to deal with…read more Badr was great, so was Hector. Even the F&I (Finance and Insurance) Manager was a lot of fun to do all the paperwork with. This was the most fun I ever had buying a car.

Badr was extremely helpful and worked with me on numbers. Excellent service and I highly recommend…read morethem

Brian Rupar my service advisor always gives me the best service and advice. He's professional and…read morevery helpful. Thank you Brian

My experience with MB of Tampa was extremely disappointing. Before we purchased the vehicle,…read morecommunication was excellent. Calls were returned immediately, promises were made, and everything sounded great. Unfortunately, once the deal was finalized, the responsiveness disappeared. Several commitments made during the closing process still have not been fulfilled, even after months of follow-up. What is most frustrating is that when mistakes were made on their paperwork, including issues that impacted their accounting records, we went out of our way to help recover missing documents and resolve the situation. Despite our cooperation, the level of customer service we received afterward was unacceptable. My advice to anyone considering buying from this dealership: do not finalize your purchase based on verbal promises. If they promise something, make sure it is completed before signing the paperwork and taking delivery of the vehicle. In my experience, it was a classic case of over-promising and under-delivering. I will not be returning and cannot recommend this dealership based on the way we were treated after the sale.

In August I found a vehicle on Ebay that was being auctioned by Mirabella Motors. I placed a bid…read morehowever the auction never met its reserve so the auction ended without a winner. When I saw they added the vehicle back for sale I got in touch with Tony Mirabella. He let me know he lowered the reserve and that If I wanted the vehicle I could send him a deposit and he would close the auction. Before I sent the deposit I expressed some concern since I was unable to go and see the vehicle in person. On the phone Tony went out of his way to assure me he was a "reputable dealer" and that I would be "happy with the vehicle". I thought it prudent to send him a quick email which spelled out that if the vehicle didn't match the description that I would receive my deposit back within 30 days. After sending the deposit I immediately scheduled an independent inspector to go and check out the vehicle. Tony passed me off to another employee to get the inspection scheduled and after a couple of weeks they were able to retrieve the vehicle from another auction and make it available for inspection. The inspector was to review paint, interior, and quality of maintenance. They also perform a test drive however for some reason that day the vehicle wasn't able to be driven. In any case the inspection report came back with photos and a narrative that indicated poor color match and door jam and fender mis alignment. An airbox that was stuffed with leaves and greasy hand prints on the interior door (Light Gray Interior). When I got back in touch with Tony to let him know I would like my deposit back he initially wasn't available. Then after several weeks he was "slammed since getting home" and that he would "get to it next week". After a week or so I followed up again and he asked me the address where to send the refund.After another week or so I followed up again and he asked for a copy of the inspection report. After another week or so and on regular intervals I've followed up with him and their office through email, text, and phone calls. I have been ducked and dodged with no answers except a request to not leave a negative review and "I'll follow up with Tony". My deposit was on the magnitude of thousands of dollars which as of now it seems I'll have to file a small claims suit in order to recoup. Since i'm out of state I'll have to pay an attorney to stand on my behalf. Long story short, I would exercise caution if you plan to purchase a vehicle from them. Your experience may vary but after some research I've found this may be a typical experience.

Still the worst car dealer in town. Liars and thieves! Totally not to be trusted. Now after having…read moreto pay over 14,000 out of my own pocket to get a new motor, for the one their mechanic ruined, they don't answer the phone! They refused to sign for the certified letter asking them to pay for the motor. All the cars they sell are lemons with no manufacturer's warranty left! GWC warranty is a joke! They don't cover overheated motors or incompetent mechanics!

I'm happy to say I haven't had a bad experience at this dealership. From the day I purchased my…read morevehicle with Kobe in Dec 2023 to my tire purchase yesterday April 23, 2026 with Debi, they have always taken care of me. My original service advisor no longer works there so when I called for an estimate on tires I talked to Debi. She was so pleasant and helpful and she's now my service advisor. We hit it off right from the start which is a plus. She took time out to talk to me on a personal level, we got to know each other a bit which led to heartfelt hugs when saying goodbye for the day. Debi recommended the tires I purchased which agreed with my research prior to calling her. I am happy with my tires, alignment and oil change. Car ran great coming home. I'm still in love with my Jeep Grand Cherokee Summit. *I'm leaving a review here because, for some reason, I do not receive the emails from the company. Frustrates me as I love to give kudos where they are deserved. Thanks for another great experience!

Buyer beware. I was…read morenegotiating the purchase of a used 2023 Jeep Wrangler Rubicon 392 with Jerry Ulm Chrysler Dodge Jeep Ram. On June 18, I was sent a buyer's order showing an out-the-door price of $65,814.84. A few days later, I was told that if I completed a credit application, they would pull the vehicle from inventory and reserve it for me while we finalized financing. Based on that representation, I completed the credit application and authorized them to run my credit. After my credit was pulled, I was sent a new buyer's order dated June 22 showing an out-the-door price of $70,164.89 -- an increase of more than $4,300 from the previously agreed pricing. (See attached pics/screenshots). When I questioned the change, I was told: "My GSM who over rules all of the deals decided that this deal is not good for the business." In other words, after sending a buyer's order, discussing financing, and running my credit, management decided they no longer wanted to honor the previously quoted deal. The most frustrating part was that the price change occurred only after I completed the credit application and authorized a credit inquiry based on the original buyer's order. I cannot recommend doing business with a dealership that changes the agreed pricing after the credit process has already begun.

Justin and the service team replace the flat tire I got after coming back from the beach. Their…read moreservice department is open till midnight. I was able to take it in at 5PM and get it done an hour or so. Thanks

We purchased a vehicle from this dealership on May 30th, 2026, and while there were some employees…read morewho provided excellent customer service, the overall experience was unfortunately very unprofessional. First, I want to recognize Austin, our salesperson. He was friendly, patient, and did everything he could to help us. My husband wanted to inspect the underside of the vehicle before purchasing it, and Austin accommodated that request without hesitation. He worked hard to help us get a deal we were comfortable with. We also had a positive experience with Noe in the finance office, who was professional and courteous throughout the paperwork process. Unfortunately, that's where our positive experience ended. When it came time to discuss GAP insurance and other add-ons, a representative from JM&A was brought into the office. We politely declined because we already carry loan/lease payoff coverage through our own insurance policy. After we declined, she made an inappropriate comment to the finance manager, saying we declined because we "couldn't afford it." We found that comment to be rude, unprofessional, and completely unnecessary. Regardless of why a customer declines additional products, they should be treated with respect. Also, the dealership's license plate was accidentally left in the trunk. I didn't discover it until I had driven approximately 45 minutes home, requiring me to make another trip back to the dealership the following day to return it. The biggest issue, however, was what happened after the sale. My temporary tag was set to expire on June 28th, yet my permanent license plate, registration, and sticker never arrived. I visited the DMV on June 23rd, where I was told the dealership had completed the title paperwork on June 16th and that I should contact the dealership for more information. I called the dealership and was transferred to the appropriate department, but no one answered. I was told someone would call me back, and they did the following day. I was told they believed my plate had been mailed with two-day shipping the previous week and that they would investigate where it was and call me back within the hour. I never received that follow-up call. Because time was running out before my temporary tag expired and I didn't receive a call back, I drove back to the dealership in person. Erick, the finance manager, tried to reach the employee responsible for the registration but was unable to get an answer. I asked if they could provide a tracking number for the shipment, but no one was able to do so. Erick took my phone number, gave me his personal cell number, and assured me he would take care of it, mentioning that the Juneteenth holiday may have delayed the mail. I waited as requested, but nothing arrived. I called Erick's number and received no answer, even after leaving a voicemail. I called the dealership again and still could not reach anyone who could help. With my temporary tag about to expire, I had no choice but to go back to the DMV and pay for a replacement license plate myself on the 26th. The most frustrating part of this experience wasn't simply that the plate didn't arrive, it was the complete lack of communication and follow-through. Phone calls were not returned, promised updates never happened, and no one could provide something as basic as a tracking number or a clear explanation of what had happened. As the customer, I was left to spend additional time and money resolving an issue that should have been handled by the dealership. While we appreciated Austin and Noe for their professionalism, the overall experience after the purchase fell well below our expectations. I hope this feedback encourages the dealership to improve its communication and follow-through so future customers don't experience the same frustration.