I want to thank the General Managers as well as recognize Jorge Leiva in the Finance Department at…read moreWestshore Honda for the way he handled my concerns after my purchase. He took the time to listen, treated me with professionalism and respect, and worked to find a solution for my previous concern with finance. I appreciate that Jorge Leiva focused on resolving the financial concerns but also took the time to explain the "why"and followed through with exceptional service. His willingness to help made a meaningful difference, and I wanted to acknowledge the positive customer service he provided. Thank you, Jorge, for taking my concerns seriously, for your prompt turnaround and working toward a fair resolution. I recommend Finance Manager Jorge to anyone considering Westshore Honda.

If you get a coupon from them in the mail for a $14.95 oil change, just throw that in the recycling…read morebin. It's a bait-and-switch, they'll charge you regular price per the fine print. Plus I showed up there and they said it may take a few hours, so better to make an appointment. So I did, and when I came back, they made me wait half an hour, only to then say my appointment wasn't in the system. So I just left, with gas and 2 hours of my time wasted. Never again.

Okay-4/02/2026. Finally received my reimbursement check today. Since everyone ignored me and…read moredidn't even tell me the amount-SHAME ON YOU! You literally fought with me over a 32.15 refund. What a waste of time and effort. Ridiculous.

Pretty awesome experience all the way around after I totaled my brand new Kia Sportage and was…read moregoing through a process I have never been through, but they were always there. They answered all my questions and I would highly recommend enterprise and I gota Camry!!!!!!

From the very start Infiniti of Tampa was customer oriented and professional. Waymand Reed was my…read moresalesperson and was friendly and very accommodating. The dealership is truly an enjoyable and welcoming atmosphere. I was there specifically to see one vehicle. Way had the vehicle ready when I arrived and even with the brief thunderstorm we were able to take a test drive. Gavin the Sales Manager and Michael the Finance professional were very pleasant and accommodating as well. I was in the dealership a total of about 2 and 1/2 hours and left with a great vehicle. Awesome experience and would highly recommend Infiniti of Tampa!

Five stars for Adam Abdel! He created an amazing car-buying experience for me. I'm located in…read moreSavannah, GA, about five hours from Tampa, and I was searching for a specific used car that I found online at the Infiniti dealership in Tampa. On Sunday, I received a call from a gentleman who asked a few questions about my inquiries. He mentioned that my requests seemed reasonable and that a salesman would reach out on Monday. That Monday morning, Adam called, and I knew right away that this would be a great experience. We completed the entire process via text, just as I had requested. He provided a quote for my current vehicle after I sent a few pictures and videos, offering me exactly what I was looking for as a trade-in. Adam presented a quote that I was very pleased with, and we were able to complete the credit application online. At 7 PM on Tuesday (New Year's Eve), I informed him that I wanted to move forward with the deal, and he had everything ready for us to pick up the car the next day by noon. The car was completely detailed, and the finance guy was prepared--we were in and out in less than 90 minutes! Crazy, huh?! It was seriously the best car-buying experience I've ever had--quick and easy. Adam was professional and attentive throughout the process. The dealership itself was modern, clean, and open, with high ceilings. The staff was friendly and welcoming. I highly recommend Infiniti of Tampa to anyone looking for a luxury experience when purchasing a luxury vehicle! Thanks again, Adam!

I've never thought about shoplifting anything before in my life but the Tesla store in…read moreInternational Mall would tempt even the strongest constitution. This store actually has several (3) vehicles that you can paw over. The sales folks were friendly and not too pushy. If you have ever seen a Tesla, they virtually sell themselves. There's a display with all the available color and leather options. Be sure and stop by if you're in International Mall to see the cars. They are something to see!

Nice people at the store that were very helpful with our questions and quickly got us on a test…read moredrive of the 2 models we can in to look at. We were pleased with the experience and would recommend the location to others.

Tremendo dealer de autos. El staff te ayudara la milla extra para q puedas salir conduciendo. Hasta…read moreGarantia tienen!!!! 100% RECOMMENDED!!!!

Salesmen that I dealt with were rude and disrespectful. They wouldn't return my calls. Car was in…read morepoor shape and they didn't want to fix it. I tried to return it the very next day and they wouldn't take it back. They called me stupid, I didn't know what I was talking about and that I needed to do my homework when I asked for the sensor lights to be fixed and other safety issues. They spoke Spanish to the finance company of which I didn't understand and the price of the car went up by at least $3,000.00 without my knowing it when I got the bill of sales 2 weeks later from the finance company. I was there from 10:00 am until closing (sick and just wanted to go home). Salesman went home before I did because he took someone else to sell a car to and I had to find someone else to help me. They took advantage of an elderly woman who was alone. Shame on them.

Purchased a Mazda 3 2 days ago. The staff were all professional and pleasant and fun to deal with…read more Badr was great, so was Hector. Even the F&I (Finance and Insurance) Manager was a lot of fun to do all the paperwork with. This was the most fun I ever had buying a car.

My husband and I recently purchased a Chevy Colorado from Westshore Mazda. When we test-drove the…read morevehicle, several sensor warning lights came on on the dashboard. We specifically asked about the lights before purchasing the vehicle and were assured that the issues would be fixed and that it would not be a problem. We made an appointment and brought the vehicle back to have the sensors repaired. Once we arrived, we were told that several sensors were going bad and that the parts would need to be ordered. We were told they would contact us once the parts came in. We waited a week and heard absolutely nothing. We finally called and sat on hold for approximately 40 minutes trying to get an answer. When we eventually reached someone, we were informed that they had decided they did not want to pay to have the repairs done. This is extremely disappointing. I originally left Westshore Mazda a very good review because our buying experience was not bad. However, after what has happened since the purchase, I feel people should know how we have been treated. I could understand if these problems had developed several weeks after we purchased the vehicle. In that situation, I would understand that the responsibility might fall on us. But that is not what happened. The warning lights came on during our test drive, before we purchased the vehicle, and we specifically brought them to the dealership's attention. We only moved forward with the purchase because we were assured that the problems would be taken care of. What makes this even more frustrating is hearing employees joking about how "deep" the sales manager's pockets are and referring to him as "Mr. Deep Pockets." Apparently, those pockets aren't deep enough to honor a promise made to a customer and repair an issue that was present before the vehicle was even sold. We also paid more than $2,000 in dealership fees associated with inspecting and preparing the vehicle, yet we drove away with warning lights and sensor problems that the dealership knew about. Our initial buying experience was fine, and I would have gladly continued recommending Westshore Mazda if they had simply honored what they told us. Unfortunately, after this experience, I would not purchase another vehicle from them or recommend them to others. A dealership's reputation isn't just about how customers are treated while they're making a purchase--it's also about how they're treated after the paperwork is signed. We trusted their word when they told us these issues would be fixed. Now they are backing away from that promise because they simply don't want to pay for the repairs. That is extremely disappointing and has completely changed our opinion of this dealership.

This is my second car purchased from Mercedes Tampa Bay. I had an amazing experience with Nick…read moreCredeur the first time so I decided to reach out when I was ready for. my next car. Nick was incredible. dry responsive and worked hard to get me a great deal. the overall experience was top notch both times.

Extremely Disappointing Experience - Be Very Careful Before Signing Anything…read more I am extremely disappointed with my experience at Mercedes-Benz. We came in, looked at multiple vehicles, spent a significant amount of time negotiating, and finally agreed on the numbers. We were presented with a monthly payment of approximately $1,550, and we were asked to sign confirming that we agreed to those numbers. After signing, we were told that we had a deal. They explained that they could not complete everything that same day because the person authorized to finalize the deal still needed to sign off. We were specifically told to come back the next day and that everything would be ready for us. When we returned the next day, suddenly everything had changed. It looks like another customer took the car because we cannot see the car over there and they start making excuses that they did wrong numbers, Now, instead of honoring the numbers we had already agreed to, they wanted approximately $200 MORE PER MONTH. What makes this even more concerning is what happened with my credit. After providing my information, I discovered numerous hard inquiries on my credit -- more than 16 inquiries. I will be reviewing and disputing any inquiries that were not properly authorized. Customers should be extremely careful and ask exactly how many lenders their credit application will be submitted to before allowing a dealership to run their credit. The whole experience left me feeling that once they had my information and ran my credit, they assumed I was committed to buying from them regardless of whether they changed the numbers. I also asked to speak with the General Manager, but the General Manager would not even come speak with us. The finance manager was extremely rude, and although the sales process started with friendly conversation and promises, everything changed when it came time to actually honor the deal. I understand that negotiations can change before a deal is finalized, but if you tell a customer "we have a deal," have them sign based on specific numbers, run their credit, and tell them to return the next day to pick up the vehicle, you should not suddenly increase the payment because another buyer came along. Based on my experience, I found the process misleading, unprofessional, and lacking transparency. I expected much better treatment and professionalism from a Mercedes-Benz dealership.

In August I found a vehicle on Ebay that was being auctioned by Mirabella Motors. I placed a bid…read morehowever the auction never met its reserve so the auction ended without a winner. When I saw they added the vehicle back for sale I got in touch with Tony Mirabella. He let me know he lowered the reserve and that If I wanted the vehicle I could send him a deposit and he would close the auction. Before I sent the deposit I expressed some concern since I was unable to go and see the vehicle in person. On the phone Tony went out of his way to assure me he was a "reputable dealer" and that I would be "happy with the vehicle". I thought it prudent to send him a quick email which spelled out that if the vehicle didn't match the description that I would receive my deposit back within 30 days. After sending the deposit I immediately scheduled an independent inspector to go and check out the vehicle. Tony passed me off to another employee to get the inspection scheduled and after a couple of weeks they were able to retrieve the vehicle from another auction and make it available for inspection. The inspector was to review paint, interior, and quality of maintenance. They also perform a test drive however for some reason that day the vehicle wasn't able to be driven. In any case the inspection report came back with photos and a narrative that indicated poor color match and door jam and fender mis alignment. An airbox that was stuffed with leaves and greasy hand prints on the interior door (Light Gray Interior). When I got back in touch with Tony to let him know I would like my deposit back he initially wasn't available. Then after several weeks he was "slammed since getting home" and that he would "get to it next week". After a week or so I followed up again and he asked me the address where to send the refund.After another week or so I followed up again and he asked for a copy of the inspection report. After another week or so and on regular intervals I've followed up with him and their office through email, text, and phone calls. I have been ducked and dodged with no answers except a request to not leave a negative review and "I'll follow up with Tony". My deposit was on the magnitude of thousands of dollars which as of now it seems I'll have to file a small claims suit in order to recoup. Since i'm out of state I'll have to pay an attorney to stand on my behalf. Long story short, I would exercise caution if you plan to purchase a vehicle from them. Your experience may vary but after some research I've found this may be a typical experience.

Still the worst car dealer in town. Liars and thieves! Totally not to be trusted. Now after having…read moreto pay over 14,000 out of my own pocket to get a new motor, for the one their mechanic ruined, they don't answer the phone! They refused to sign for the certified letter asking them to pay for the motor. All the cars they sell are lemons with no manufacturer's warranty left! GWC warranty is a joke! They don't cover overheated motors or incompetent mechanics!

Dropped my Jeep off without an appointment, and Elias, the Service Advisor, was happy to help. He…read morewas able to get my Jeep in right away for a thorough evaluation and explained the issues clearly and thoroughly. What really stood out to me was how personable, honest, and professional Elias was throughout the entire process. I never felt like he was trying to sell me on unnecessary services or tell me that something else was wrong with my Jeep just to increase the cost. He was straightforward about what needed to be done and made sure I understood everything. I had to leave my Jeep for the day and return once the necessary parts arrived, and Elias kept me updated throughout the entire process. He answered every call and text I sent and was always responsive and helpful. His communication made what could have been a stressful experience very easy. If you ever need to bring your Jeep in for service, I highly recommend working with Elias. He is honest, thorough, professional, and genuinely great to work with. I'll definitely be asking for him the next time my Jeep needs service!

Buyer beware. I was…read morenegotiating the purchase of a used 2023 Jeep Wrangler Rubicon 392 with Jerry Ulm Chrysler Dodge Jeep Ram. On June 18, I was sent a buyer's order showing an out-the-door price of $65,814.84. A few days later, I was told that if I completed a credit application, they would pull the vehicle from inventory and reserve it for me while we finalized financing. Based on that representation, I completed the credit application and authorized them to run my credit. After my credit was pulled, I was sent a new buyer's order dated June 22 showing an out-the-door price of $70,164.89 -- an increase of more than $4,300 from the previously agreed pricing. (See attached pics/screenshots). When I questioned the change, I was told: "My GSM who over rules all of the deals decided that this deal is not good for the business." In other words, after sending a buyer's order, discussing financing, and running my credit, management decided they no longer wanted to honor the previously quoted deal. The most frustrating part was that the price change occurred only after I completed the credit application and authorized a credit inquiry based on the original buyer's order. I cannot recommend doing business with a dealership that changes the agreed pricing after the credit process has already begun.

Justin and the service team replace the flat tire I got after coming back from the beach. Their…read moreservice department is open till midnight. I was able to take it in at 5PM and get it done an hour or so. Thanks

I updated it I purchased a 2020 Kia Optima from Gettel Stadium Toyota on Saturday, 8/2. While the…read moresales process was pleasant, the post-sale customer service and quality control have been an absolute nightmare. The very night I drove the car home, both a "Check Brake Light" warning and a "Service Required" message appeared. I brought the car back the next morning (8/3), where a technician simply reset the light, adjusted the housing, and sent me on my way. By the following morning (8/4), the exact same safety warning returned. Hoping for a real fix, I scheduled a service appointment for Wednesday, 8/5 at 6:00 AM. I arrived early at 5:55 AM, only to sit in the waiting room for four wasted hours because the technician didn't show up until around 10:00 AM. Their second "fix" consisted of merely bending tabs inside the housing. Unsurprisingly, as soon as I pulled into my work garage later that afternoon, the "Check Brake Light" warning came back on for a third time. When I called to request returning the vehicle due to a persistent, unresolved safety defect on a car I had owned for less than 72 hours, Gettel's attitude completely shifted. I was dismissively told the deal was already funded, that an intermittently failing brake light is "not a safety concern," and that I was on my own to take it to a Kia dealership for a diagnosis. On 8/6, I took the car to an authorized Kia dealership. Kia diagnosed the defect immediately: the light fixture itself was faulty and required a $330 replacement. To make matters worse, Kia's inspection revealed that basic pre-sale maintenance Gettel was supposed to perform before handing over the keys was completely ignored, leaving me facing additional unexpected costs right after putting $3,000 down. Gettel Stadium Toyota passed off a vehicle with an active electrical and safety issue, forced me to wait four hours for a non-existent repair, and completely washed their hands of responsibility the moment the check cleared. Do not buy a used vehicle here unless you are prepared for immediate mechanical issues and zero support. I am fully willing to amend or remove this review once Gettel management makes this right by reimbursing the $330 repair bill for the brake light assembly and completing the overdue pre-sale maintenance at no additional charge to me. Until this is resolved, I will continue sharing this detailed, documented experience across every major review platform, my social media channels, and local community networks. The response received so far has been to call the generic service number. I've been transferred to the "manager" 3 times today, no answer and have left several voicemails. I will continue to post reviews daily to different platforms until some form of resolution is presented. Received an email communication from the general manager who said I would receive a call from the service manager Saturday, 8/8 to discuss the issues further and still haven't heard from that manager. Continuing to spread my reviews on the dealership until some resolution has been reached.