Set up an appointment after a text exchange about a car on their website. We made an appointment, the car was upfront and running (that was good) but the car was filthy dirty, they had the car for two weeks and never detailed it...(not good) then we took out the car for a test drive and it had a whistle, started out slight then got louder after about a 10 minute ride then by the time we pulled back onto the lot it was super loud and it was every time you stepped on the gas. When I told them they acted like 'okay have a nice day' bye. It was not a good experience, not going back! read more

Sold a car and it was seamless! I did come prepared and had researched price as well as other offers (ie car max, carvana). They came in right at best offer and much better than others. Maurizio was very nice, and kept me updated throughout process, ie maintenance inspection, price offer, paperwork. Whole process took a little over an hour. Received check next day! (they do say 2 business days tho). Very easy to deal with and will definitely use them again for any potential future car needs! read more

Mechanic stated my trade in car's transmission was "shuttering"... which is does not. I inquired into this as I drive the vehicle everyday, after speaking to the mechanic and GM both, the mechanic agreed that it was not shuttering but whistling, which was a known attribute of CVTs, and has done since I've bought the car at 20k miles and now trading in at 130k. The mechanic agreed if the trans would fail it would most likely have done so long ago. The GM states they would not move higher on giving me 250% less than KBB.. GM states they won't make enough on the sale, citing risk vs reward despite no risk as the the car will be auctioned and parted off. They see the mileage and give you the lowest number possible, not honoring KBB or near it due to what they subjectively feel as, even stated by the mechanic, the transmission, at the point assessment was working properly and not shuttering. Also, after multiple requests for making sure the tire pressures were to spec, 20 mins after driving off with my new buy and after being assured twice the tires had proper inflation, were wildly off. On a side note, at least the Sales people were friendly, not pushy and patient. Avoid Glen Mills location read more

Carshop - Glen Mills - Auto Repair Near Me - Glen Mills, Pennsylvania

Terrible!! I would give 0 Stars if it was available. My daughter bought a 2021 Mercedes GLA 250 with 24k mikes on it, from CarShop. 4 months after purchase the Check Engine light went on, and she took it to the CarShop Glen Mills to have it checked. After several days the Service Advisor called me and informed me that there were a number of codes and "to the best of their knowledge, the fuel injectors had failed on two cylinders; however, if we are going to pull the head we should replace all 4". Oh and by the way, "your CarShop warranty has expired and there is no Mercedes warranty on this fix; so it will cost $3,000". I did not agree with this diagnosis and went and picked up the car; which showed no symptoms of failed fuel injectors when driving it. Fast forward, I took it to another shop (Innovation Auto Service Downingtown, 5-Stars) ; they informed me that the code indicated a a bad Cylinder Head; which is a known issue and is covered under warranty by Mercedes. In summary the CarShop Service department not only misdiagnosed the issue and tried to charge us $3k to fix the wrong issue; they were also not aware of the Mercedes warranty for the Cylinder Head issue. I feel sorry for any young person who did not have an advocate to question their service department and go somewhere else for a 2nd opinion. read more

Warning: Please Read I brought my car in for an inspection mid October and was told I needed two thousand dollars worth of services to pass inspection. CarShop ended up changing for three tires and a four wheel alignment. I went to pick up my car and didn't notice anything at first. When I started to drive away I heard a loud knocking noise coming from my car from the direction of the new tires. I eventually got a hold of the CarShop and asked if I could bring in my car that day since the work was just completed. They told me I had to schedule an appointment online in which there was no availability until the next week. Upon further inspection I noticed all of the lug nuts on all four tires were completely loose. I was able to tighten them. A few days later I noticed a similar loud knocking noise that would vibrate my steering wheel. I booked an appointment at Mavis Tire and they said since the lug nuts weren't properly torqued, they were able to unskew my tire with their hands. They were surprised my wheel didn't fall off already, which could have been fatal. When you get new tires at a reputable service department, you'd expect them to ensure all tires were secured before handing you your vehicle back. I commute daily to philly and this could have ended very badly. CarShop's idea of an amicable solution was a two hundred dollar credit towards my next visit. Completely unacceptable. For your safety DO NOT bring your car here to be serviced. Their careless work will cause serious damage to you and your vehicle and the lack of sincerity to resolve the situation is frightening. Please avoid this business at all costs. read more

Don't buy from this place, they love to rip off the elderly. My mother who is 75 bought a car with an extended warranty. It has transmission issues, it has been back to the service center over 5 times . They charged my mother all those extra money , but never fixed the problem. Now they refuse to fix it. I have informed them , if something happens to my mother, if the car breaks down on her and she gets hurt. I will be holding them accountable. Mike P read more

Hey! Everyone knows that car troubles id a day ruined, so when I went to Carshop at Glen Mills I was hoping to be greeted with maybe some respect but instead that was not the case. The lady in the service area asked what was wrong and when we explained she said she couldn't help and then when the other man (rudely) said what's the issue she seemed very bothered and said she had no idea... we had just told her. We then realized we were supposed to be at the Chester springs location, where they were very helpful! Impeccable costumer service and we were very pleased after our horrific incident at Glen Mills. Thank you Chester Springs :) read more

Overpriced, everyone there is always trying to get an extra dime out of you. Stole my windshield wiper once.

I cannot speak to the cars they sell but the service area was horrible. I had my car there for over 2 days for a flat tire and they did not fix it. I went back to the place and took my keys to get it fixed at Action Tire. They did it in under and hour. I will never go back to this place. The guy at Action Tire said he had to fix the mistakes that CarShop made. read more

Told me they only had FOB key as I was signing the contract and that was their standard protocol. Nickel and dime you to death.

Stay away VERY DISHONEST !!!! They say and do different john the sales manager is rude and disrespectful they took money under false presence if you can't say anything else I was taught not to say more ! read more

I certainly had some reservations about purchasing a vehicle online, I like to see the vehicle up close and personal. But I went along with the process anyway because I had done plenty of research on the vehicle I wanted. I started the process, and it was fairly easy, a sales rep reached out to me, and we talked about the options available for warranties, service etc. I had a trade-in and they worked with me on the pricing despite some minor issues with my vehicle trade-in. I was pleased with what they offered me, and they are very patient with me as well. One of the managers (Josh Riley) even gave me a call to ask if I needed anything else. I was very appreciative of that because most managers don't reach out like this to make sure your good with making a purchase. And at this point I hadn't made the purchase yet. But once I made the purchase, they delivered the vehicle to me, and they took my trade-in, and I signed a few pieces of paperwork and that was that. I will certainly recommend buying from Carshop, they made the process easy, and they were great to work with in the Car buying process. Thank you, Matthew, Lisa and Arianna, for your help again. read more

TERRIBLE!! Hell to the ABSOLUTE NO!!!! They don't even deserve a star but I had to in order to leave a review. YOU COULDN'T PAY ME ENOUGH TO GIVE THIS PLACE MY MONEY! Staff gives attitude, management is RUDE and the service department is incompetent! My friend has had an issue with her car from here that she's been trying to get fixed through the service department for AT LEAST THREE-FOUR months now and i have had to pick her up 5+ TIMES in the last month (No Joke)! They told her the 1st time what the problem was and that it was fixed and she was good to go. That was months ago and she is STILL having the same issues! They schedule her an appt to drop off her vehicle and then it just sits there all day, sometimes they don't even get to it and tell her she needs to bring it back! Never fixes the problem and now they are giving her attitude when they should realize how FRUSTRATING and UNACCEPTABLE this whole thing has become. I would never recommend this place to anyone! read more

Purchase and service all of our family cars here! Great friendly service! Highly recommend!

What a wonderful experience! We used the KBB Instant Cash Offer program to get the value for our used car. The whole no-haggle process only took about 30 minutes. Our salesperson, Brandon Welch, was just so helpful and amazing. HIGHLY recommend using this dealership, especially for the KBB Instant Cash Offer program. read more

Poor experience setting up a car test drive. Consultant got me into the car but had no time for me when I returned. Stood at front desk for quite some time with no help and eventually left keys with no offers for help. Very disappointed with customer service here. I was prepared for a premium purchase but will likely not return. read more

Carshop - Glen Mills - Auto Repair Near Me - Glen Mills, Pennsylvania

I had so hoped this would be a positive experience especially after seeing all the 4.8 star reviews. Mine wasn't. I do get sometimes things happen. I ended up Not purchasing a car from CarShop. Why? Because of not being told the full truth and high pressure salesmanship from Will Robb. Here's part of what happened: When Will informed that the hatch needed a part, I asked 'what was wrong with the hatch?' I was told, 'it didn't work properly.' Which I guess technically is true. When I read the technician report which was Finally sent 2 hours before the vehicle was to be delivered, you can imagine my shock on reading: A BULLET HOLE broke the latch on the hatch. This seems like key info to be shared. Or maybe that's just me. Also, I had requested that technician's report 2 days prior on Wednesday. I was emailed 7 Blank pages of the tech report. I emailed back that same day, NO response. Probably because a Bullet Hole broke the latch on hatch. As a survivor of gun violence, this was a deal breaker. Plus Brakes were recommended to be replaced. And they were Not replaced. High Pressure sales, I get it, it was the end of the month and you gotta meet your quota. However, the vehicle did not arrive to CarShop until March 28th (I placed my deposit on March 21st). March 30th the car was ready. I made it clear my schedule did not permit me to travel to CarShop (90 minutes away and I no longer had a trade in as I sold my campervan on the 30th) until Saturday because my 80 year old mother was having surgery Friday the 31st and I am her primary care giver. Will still asked what time I could come down to CarShop the day of my mother's surgery. Though he also was kind and sent, "hope your mother is doing well." He also said, "we can deliver it to you on Friday." Again, I get it, end of the month... The Good News? Will Robb (with repeated text message prompting) by end of business day Friday March 31st, did refund my $500 deposit. Perhaps Will is new to CarShop, and is still learning. My CarShop experience ends with me buying a 2015 Prius C Three on Carvana, will NO Bullet Holes, brand new tires and a full technician report at my fingertips. read more

They sell cars with bad engines and bad transmissions. Take your mechanic with you or Do an Extended test drive!!!!

I'm not sure where to begin and what kind of place they are running here. For starters, when I first came to look at the vehicle, it was extremely dirty and had broken parts. I was not made aware of the fact the car was not ready for true sale. After pointing out the broken parts, I waited a week for the car to be detailed and fixed. I was handed off three times to different sales people who were not in communication about anything. I asked twice before coming back if the two specific broken parts were fixed and if the car had been detailed. I was assured the car was ready to go. Coming back, ready to buy the vehicle, it was not detailed well by any means and there was still a broken part. I chose to move forward with the sale as I desperately needed a car. While filling out paperwork I noticed a higher price for the vehicle than was discussed with the first sales person. Luckily I caught this mistake. I was told about a warranty program the first visit and agreed to it only to hear extra details about more costs AFTER paperwork was already being filled out. There was not clear communion of the product and it felt very deceptive. So now I sit here, driving to the shop for a third time, three weeks after buying the car waiting for over 2 hours for their "20 minute" fix of the part that was not repaired after the initial visit. I asked for an update after an hour of waiting and was told they were confirming the part was in, though I was told the part was here when I called to schedule the service. I hope to never have to step foot in this place again and would NOT recommend unless you're up for disappointment and unprofessional service. read more

I don't understand how buying a car at CarShop isn't the new "norm". Honestly, the car buying experience was a total 180 from all the other experiences I have had making vehicle purchases. A huge thank you to El at Glen Mills for his communication and transparency. CarShop has decent deals, a simple process, transparency and honest consultants. Thank you! read more

My car broke down at 11:30 pm after traveling five hours to visit my grandchildren. As a AAA repair facility this was my first choice. After resolving the tow Carshop agreed to take on the repair in spite of a booked schedule. Low an behold they fixed the car and we are back on the road again!!! Thank you CarShop !!! read more

We had the best used car buying experience at CarSense Glen Mills, PA. Megan was a no pressure salesperson who found us a car we had not considered but that had everything we wanted. The price was comparable to other cars we had seen on line and no haggling. So easy. After having it for a few days we realized we wanted a backup camera which our car did not have so WE RETURNED THE CAR. No questions asked, full refund and Megan offered to help with any problems we might encounter at the new dealer we went to. Definitely recommend you go here for your used car purchase. We'll be back next time we need a car. read more

Please, please, avoid at all costs. Bought a 2017 Nissan Rogue in May of 2020. Put about 12,000 miles in that time. The transmission went at 43,000 miles. Really? Thank goodness I paid for an extended warranty which the trans was fixed by another dealership. They can't seem to do that there. Had a 100.00 deductible from the extended warranty that Carstop would reimburse. Never heard from the service manager after several emails and paperwork dropped off. Also, in that time, had to replace front and rear brakes and rotors. Brakes and rotors after 12,000 miles? I obviously bought a lemon. I get it. At least contact me when I tried to reach out. Once again, PLEASE AVOID! read more

I met with Jarrod for an appraisal of my 2019 Range Rover with 26,000 miles. I did my research and paid for a Car Fax report which valued the car at $51,750 using my VIN #. The report did reflect minor/moderate damage had been done as a deer ran into the car when it was parked. The car was fully repaired. Jarrod said they ran the Car Fax (not knowing I did also) and gave me a KBB report indicating the best buyout they could give me was $39,500. He said they would have to send the car to auction too. I left and went to a competitor and got $49,000. Walked out with a check in my hand, no games. I truly felt they were trying to take advantage of me. Go elsewhere. read more

Car shop had me sign over my title and give the keys before telling me I wouldn't get a check until the next week. Close to two weeks later, still getting the run around. The business practices here are terrible and the individuals who work here are not trustworthy. read more

The nicest staff in the world! Purchased my car here about a year ago and it's Perfect! Also, getting an inspection in their service department was seamless, fast, and the staff took the time to explain everything they did in the expection! Amazing place! read more

Story time: we needed an SUV. We were looking to go on a road trip that required us to have an SUV (plus we really needed one anyway, we've been borrowing other people's SUVs for things all the time) PLUS, I was starting a new job the day after our return from our road trip. My husband had previously purchased a car thru CARVANA. I guess it went ok. So once again he turned to CARVANA to buy our SUV. We ordered and financed an SUV thru them AS A RETURN CUSTOMER well in advance of our trip. We waited almost a week an a half for a vehicle that was supposedly in Philadelphia (15 min from us). The car arrived and we were forced to reject it because it was in horrible condition, had been in an accident, the bumper was hanging, dented and scratched, appeared like it had been in a flood as the interior was muddy and had dried up muddy water lines on the inside of the doors. Seats gross dirty, even dried up mucus on a seatbelt. The beige clothed roof interior was covered in mud. After 3 hours on the phone with CARVANA, we selected a second vehicle, due to arrive 8/31; that was another week and a half away. We stressed the fact we had too much on the line hanging that 8/31 was too close to our deadline (we were due to leave 9/2.) AND that it had to be delivered that day and we were trusting they would follow thru this time. We were assured that because of the first big mishap they had it escalated to corporate oversight, we were good and should not worry. The day before we were due our car delivery we got a text from CARVANA saying the delivery was delayed till AFTER OUR TRIP OR MORE, that our car was in Texas. We were so desperate to get our vehicle in time we offered to fly out to Texas to pick it up. They kept giving excuses to make us not go and were constantly placing us on hold for so long where we had to call back numerous times which prompted us to check online to see (by verifying the vin#) and found that our vehicle was re-listed in their site, and cheaper! And it was located in AZ, not TX. At that point we had enough and we declined the sale. Demoralized, and afraid of losing our trip and affecting my new job without our SUV; we came across CarSense. We found the same vehicle we attempted to buy from CARVANA, newer, 30k miles less. We filled the financing app Sunday 8/30 after midnight and got an email first thing on 8/31 at 8 am from Joe (from Glen Mills, PA CarSense), who took care of us like we were his only client, and we were approved, and had our vehicle, a 2017 Jeep Patriot, High Altitude, delivered to our door for free by 2 pm on 8/31. That's 6 hours from applying, to financing to delivery!! Our preowned SUV was delivered to us by Joe, our salesman from the start himself and Maurizzio (also from Glen Mills CarSense) in BRAND NEW CONDITION! It had only 21k miles, not a single cosmetic issue, inside or out, leather seats, powered everything! Washed, detailed and a full tank of gas. We are so impressed by their white glove service and how they really deliver what they claim and more, how respectful and how well they treat their clients!! Here's the comparison: CarSense gave us the same car we were trying to buy from CARVANA, except, CarSense gave us a 2017 vs a 2016, we also got a high altitude trim vs just the latitude trim CARVANA offered, we got an SUV in brand-new condition from CarSense not a jacked up car from CARVANA, with record time delivery, cheaper, CARVANA only offered an extended warranty that covered almost nothing for only 70k, which meant we would've been only covered for the next 20k, while CarSense offered us an extended warranty that was comprehensive for 100k/6 yrs, and THE BEST PART: we were given WAY better financing terms, as CarSense offered us an interest rate that was 7% lower than what CARVANA offered us, and CarSense delivered the vehicle in record time FOR FREE, while CARVANA charged us $590 for each delivery that never came through. We 100% recommend CarSense from Glen Mills, and Joe and Maurizzio's excellent customer service!!!! read more

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If I could give this place a minus rating I would have done so. Went in looking for a specific model and was told that it would be available in a few days. When I went to see it it was filthy and smelled. It also had dents and scratches and part of the outside trim appeared to be melted. The salesmen said it was certified but did not offer any proof. This is what I waited several days for. In addition the car fax said they had had it since early April. I saw another vehicle like the one I was interested in and it smelled of beer and also has dents and scratches. I told the sales person to get their walls repainted and they advertise no dents no scratches on their walls and their site. Stay the hell away from this place. I went their on a recommendation but that was a few years ago so maybe then they were good. read more