I've had the misfortune to require repair work on two cars over the last two summers. Based on…read moreConcord Auto Body Shop's reputation we took our Jeep Grand Cherokee for an estimate last summer and were hoping to have it scheduled for repair while we were away for a 2 week summer vacation out west. Concord Auto Body was extremely busy, but Pete was very accomodating and said he could fit us in while we were away on vacation. We were kept informed on the progress and any additional potential work while we were gone. While still away we were informed that the car was ready and we could pick it up when we returned. The Jeep looked perfect when we arrived to pick it up. The car was also immaculately cleaned which was a bit unexpected. Considering we have two young kids it was a very nice sight to see the car look brand new on the inside and out! In June of this year we had to take my BMW 3 series in for a minor scrape on the front left fender/bumper area. I was dreading the potential cost of this one because a family member had scraped the car with his car and we were not handling through insurance. I feared the worst in terms of damage cost even though the damage didn't look "that bad". Again, we arrived at Concord Auto Body on the verge of a trip to the Delaware coast for a week and were hoping we could get fit in while we were gone. Pete, again was extremely accomodating and said they would fit us in. He gave us an extensive review of what would need to be done to fix the damage including several potential addtional significant costs that might be incurred depending on what was found underneath the bumper and the various sensor for park distance, etc. We were again kept informed throughout from the call a week in advance of our drop off as a friendly reminder and during our trip to inform us what was done and when the car would be ready for pick up. Upon our return yesterday, the car was sitting there waiting for us. The car looked perfect like it just came off the show room floor of the dealership. Pete and the crew inside were extremely friendly and we joked around about how my Dad still wouldn't be invited over for Thanksgiving for damaging my car. As I got into the car, I was again floored by how clean the car was on the inside as well as the perfect fix on the outside. I genuinely felt like I was driving a brand new car again! Thanks Pete and everyone at Concord Auto Body Shop. You do fantastic work! I hope I never have to see you again, but if I'm in need of repair work in the future, I will definitely be seeing you!

Great customer service and such quality end product…read more Larry and the team worked with my schedule to complete the job so I did not have to rent a car

Nick and Gretchen were very professional and took the time to make sure every detail was covered…read more My BMW has never been in better condition....feels brand new again! Highly recommend!

My truck was in an accident and I heard they do great work. They worked with my insurance company…read moreand replaced everything with factory parts. It looks perfect and they got it handled fast. Professional team and I will use them Had another problem with a pigeon crashing into my new truck. I can count on these guys to save the day. Perfect service and repairs

Cavallo deserves a 10/10! I've had the pleasure of working with Frank twice, and both experiences…read moreexceeded my expectations. Each time I picked up my car, it looked brand new. From start to finish, Frank was knowledgeable, transparent, and extremely communicative. He provided regular updates throughout the repair process and always took the time to answer calls/questions, even after I got my car back. Most importantly, he genuinely cares about your car as much as you do and wants the best possible outcome for his customers. When I had a small card issue with the rental car charge (which was at my own fault), he helped fix the problem with one phone call. Beyond the repair, he even informed me of entitlement to diminished value - something no other shop has mentioned to me before. Finding a shop you can trust is important, and Cavallo, specifically Frank, consistently delivers exceptional workmanship.

Frank G was amazing and kept me informed throughout the process. My car looks brand new again…read more Thank you soooo much Frank G. I highly recommend Cavallo Auto Body of Chadds Ford.

My go-to for detailing needs for the last 10 years…read more This was my first experience with Ceramic coating and Mike gave me all the info I needed to understand the process, the benefits and lifespan. Made it easy to decide to go for it on my Audi RS5 - and it was worth it!

Mike was extremely professional and quick to response to my emails. I was looking to have my…read morewindows tinted, but no one locally would even return my call - Not Berardi's Auto a detailing! Mike set up a time, dropped off my truck and early the next day my truck was done! Easy and the quality was outstanding! Definitely coming back to have our other vehicles tinted

Scheduled an oil change and tire rotation for my daughter's car. She took the car in and the…read moreservice advisor told her the car's alignment was bad (i had it aligned less than 6 months ago). He also told her it wouldn't pass unless she did a fuel injector flush and manifold cleaning (no engine issues and the car's inspection isn't due until the middle of 2027). Nobody called me or texted me to authorize the additional work. No paperwork provided for the before and after alignment. A $160 oil change and tire rotation costed me $850 because the service advisor knew she could sucker my 17 year old daughter into doing unnecessary maintenance. Beware if you take your car here for routine maintenance. They also quoted her $240 to replace a $10 PCV valve. It takes less than 5 minutes to replace. Time to find another shop.

They charge 288 dollars for an oil change called up another Toyota dealership less than 10 miles…read moreaway and they charge 88 dollars

After inflicting the first small dent on my year-old car, I tried the body shop that my dealer had…read morerecommended (owned by a sister company). They had a busy office with serious shark-type salespeople. One of them looked at my tiny dent, went away for 10 minutes, and returned with a laughably long list of needed services, with a price of more than $900. I poked around through the Yellow Pages (yep, I'm old-school) and stumbled on Brandywine Auto Body. I was surprised to discover an auto body shop in what seemed like a residential neighborhood, near the post office on Concord Pike. (In fact, I almost left without finding it; they need more signage.) Once I had found the shop, the proprietor looked at the damage and quickly whipped up a bill for about $500. The Yellow Pages ad said the shop had been around since 1975; clearly, this wasn't the original owner, but he sounded experienced and knowledgeable. After taking the estimate sheet home, I called in and said yes. He said it would take 3 or 4 days for the car to be ready (partly for the new paint to dry overnight). I dropped it off on a Monday ... and he called on Wednesday afternoon, saying it was done. I got there Thursday morning and found the damaged panel looking like new. Within a few minutes, I'd settled the bill and was on my way. In short: this was a better experience than I thought I might get from an auto body shop. With reasonable prices, good service, and (for me) a convenient location, they've earned my business if I ever again mar my beautiful vehicle.

Not the greatest experience. Ford F150 Needed door, came in picked up the truck. Door…read morewhistled from the gap in the top of the door. Came back door was correctly gapped but had major scratching on the door, I keep stopping by to have it looked at over the last year, but no one is there?

From start to finish a great experience. Customer service top notch. Knowledgeable. Pricing good…read more Quality work as if from factory.

The staff at this shop is the best. From the front office staff who deal with the customers, to the…read morebody shop, which does excellent work. Highly recommend.

The work that Jeff did on the interior of my son's 2007 vehicle was truly awesome! The leather…read moreseats had not been maintained properly and the outcome was far better than I had hoped. I would unreservedly recommend his service to anyone seeking an affordable, timely upgrade or repair to their car's upholstery. He tells you candidly what is possible and he exceeds expectations. I really wish I had before and after pictures!

6 stars for Wayne Haines and Carisma in West Chester, PA. I brought my 2019 CR-V to him for…read morepaintless dent repair, dent in my lift gate. He honored the price he had given me 3 months prior, and prepared me to expect some scratches would be left; also told me to expect it would take 3-4 hours. The dents are completely gone, and the one scratch left is almost unnoticeable - and done in an hour and a half. My local body shop (also trustworthy) gave me a ballpark estimate of almost 3 times what Wayne's repair was - highly recommend - thanks, Wayne!

This is regarding the location in Chadds Ford, PA. Absolutely the worst experience! My son hit a…read moredeer and because my husband and I haven't dealt with that, we relied on our insurance company to handle this. Unfortunately, they sent us to Caliber. They had our truck for 6 weeks and because my son was without a vehicle for so long, TJ the manager, allowed us to pick up the truck before it was completely done, just waiting to get the fog lights finished but was told everything else was done. My son and I went to pick it up and could see the gaps were inconsistent with all the panels they replaced. I could see the new radiator was all bent up, led bar not correctly installed, it was a mess. If all that wasn't bad enough, the inside was dirty, like someone literally rolled around in dirt and got in the truck. They also put 30 miles on the truck. Because of what we could see that was wrong, I didn't have confidence in the things we couldn't see. We took the truck to Ford and they directed us to a place they use. The new place confirmed all that we saw and through talking to the general manager we decided to leave the truck there and have them do the work right. Everything on the truck was supposed to be OEM parts, we found out they were not. Panels weren't connected correctly, and some hardware was just completely missing. There was also a chip in the brand-new paint job that Caliber had done. The workmanship (?) was sloppy at best. Because of how poorly Caliber's work was, they had to pay the other company, who did a fantastic job, to do the work right. I think that says it all right there. The other company was professional, asked my kid if he needed a rental, which Caliber did not; it was just an all-around much better experience with the end result of the truck not only looking new, but done correctly. ** Not sure how it has me in CA when I'm here in PA**

Highly recommend! Excellent customer service. Great job repairing my car, reasonably priced and…read morefinished in a timely manner. Thank you to Ben Batchelor and the auto technician for a job well done.

I am thankful for the amazing service I received from this shop after discovering a bubble in my…read morerunflat tire (Thanks potholes!). From the moment I walked in I was greeted in a friendly manner and was offered a ride to work so I didn't have to be late! Peter kept me posted throughout the day and ended up going above and beyond! I will definitely be back when it's time to replace them all. I'm telling anybody who will listen about my great experience!

Expect to pay double in labor and 3-5 times above their cost for parts when completing a repair…read more They will always try to add on costs and link to safety in inspections even if it is not. Work will be done but at three times the cost of a third party specialist shop. If you have time and are not having your car held hostage on the lift, I suggest shopping around.