I brought my car here after I was rear-ended as this was one of the locations insurance covered. The team was communicative and Peter specifically went above and beyond, offering to assist in paying for my rental car when my vehicle wasn't ready due to a delay in parts. They even detailed my car once the work was complete free of charge. The work looks great and my experience went really well. I would definitely come back here. read more

My daughter was in a wreck that really did a lot of damage to her car.. They were able to repair it beautifully and at a reasonable cost and were very communicative and reliable... I live far away, and it was such a relief to deal with Peter and know that my daughter's car was in good hands.. Thank you so much, guys, for doing such a great job and helping put my mind at ease. read more

After being rear ended in a hit and run, knowing the great work that Peter and his crew does at Worcester Carsmetics, I knew there would be no question where I would get my car repaired. After all was said and done, they did another fantastic job. Peter addressed any additional concerns I had, answered all my questions, and made this such a smooth process while working with the at-fault driver's insurance company who made this process much longer. This is now my third time going to Worcester Carsmetics. I highly highly highly recommend them. Thanks again guys. Appreciate everything you did! read more

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These guys are awesome and VERY understanding. People have to realize that they have a BUNCH of cars outside to work on which is why they offer rentals. Wouldn't you want them to take time while fixing your car? 10/10 overall, my car looks and feels amazing and I also thank them for having it smell and look amazing on the inside when I got it back Thank you carsmetics!!!! read more

I would give negative stars if I could.... The service I received from Carsmetics was worse than horrible. I had to bring my car back three different times for them to fix parts they did not put on correctly. Four times if you count the day they said they would see me but when I brought the car in no one knew what I was talking about. The first time I brought the car back after "repairs" there was a piece hanging down. Second time I had to bring back because they put my bumper on crooked (higher on one side and lower on the other). Today I went to get an oil change from my regular car service and they showed me two different parts that were zip tied on instead of being placed in the proper locations! Yet another mistake by Carsmetics mechanics. There is also leaks from my front grill which is the area Carsmetics was supposed to fix. DO NOT BRING YOUR CAR HERE THEY WILL ONLY MAKE IT WORSE!!!!!!! read more

If you scam artists don't get Jeff and my Ford escape back today I am sending a tow truck in there to get my car out of there and bring it to a reputable shop. You guys are scam artists and you've been dealing with Jeffrey for far too long well now you're going to get me to deal with I've already called the attorney general the better Business bureau I'm emailing every new station as we speak and I'm going to make sure you don't do this to another person again. You've had my car since October 4th you've lied to Jeff a thousand times you lied to him about some great tire deal the same price at every other place it's like Town Fair tire for starters the same exact price that you were going to give him some special deal on we found everywhere So number one Pete you're a liar I'll bet you all the people that work for you are pill heads no doubt in my mind. I want my car out of there and done today and I'm taking it somewhere to be checked and I am calling Geico right now I've had it with you and your lies Jeff doesn't have the balls to speak up but sorry honey I do and I have the balls to make your business be one of the worst ever on Google and everywhere anybody looks it up if I have to stand outside of your company with a sign I will. I am handicapped and on social security with a teenage son that needs to be driven to school and from school every day it is Christmas time we have places to be so while you're sitting in your big fat probably million dollar house I want my car today this is your last day of bullshitting us I'm so sick of you. read more

Unprofessional and inadequate are the nicest comments I can leave. I went there twice to get a quote after an rear-end accident. I was told there was no one available and was turned away. Third time, there was someone there that could provide a quote. The person didn't seem to understand the points of impact and what needed to be done. What a mess. Unbelieveable. I went to a different location that had the best customer service. Stay away from this place. Nothing but headaches and inadequacy. read more

My car was vandalized a month ago and I was dreading going through the insurance and repair process. Geico let me choose one of several different shops through their express service so I chose Carsmetics since it was the closest to me. I am a very happy customer! Communication was great and the work done is top notch! I used to restore classic muscle cars as a hobby so I have had body work and paint done on cars in the past; at other shops and with varying experiences, so know what good work looks like. The color match is perfect, the repair is flawless, there is no overspray, broken panel clips, and you can't tell repairs were done aside from the fact that my car looks better than it did before it was vandalized. Beautiful job and if I ever need more services, I will definitely be back. read more

Carsmetics did a great good on my car I can't thank them enough! Fender and bumper fully restored. Came out perfect thank you! read more

Carsmetics Worcester - Fender and bumper fully restored - Body Shops Near Me - Worcester, Massachusetts

This before and after of my car is incredible! Thanks carsmetics! Glad to have my car back looking even better than before the accident! Love it! read more

Carsmetics Worcester - Before and after Carsmetics - Body Shops Near Me - Worcester, Massachusetts

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Awesome job on my sons car he bought with a different color door.Outstanding job at a great rate! Peter was amazing and very reasonable. Whole shop had great customer service! Oh, & Kudos out to Lori at front desk! Highly recommend. Leslie L. read more

I accidentally backed into a fire hydrant in my mom's car and broke through the metal. I got a few estimates, but Carsmetics was the cheapest by a third of the price and also had the fastest turn around (1 week!!). My mom decided to use another place because they were going to use the authentic Mercedes parts instead of finding other similar parts and welding them on, but I still really appreciated their time and trying to find me the best possible deal! If it were up to me I would 100% give them my business - no questions about it. read more

Stay away! Overpriced, unreliable, Peter is rude and socially inept! I have Never received such horrendous customer service anywhere from anyone as I was subjected to at this place by Peter. He strung me along for two months and in the end I took my deposit back and went elsewhere . During the two months dealing with this man he had me bring my car in twice, first time he kept it for a week knowing that he didn't even have all the parts! Never told me til I called to see if it was ready! I had No transportation that week! He scheduled it a second time and on the fourth day when I called he was busy and couldn't speak with me and he'd call by ten the next morning. I called him a few minutes before ten that morning and he was angry that I didn't wait, yelled at me and then hung up on me! I got a ride down there, got my deposit back and went to MC'FEE'S!! They had the work done in Three days, looks Fabulous and charged $1156 LESS than Carsmetics was charging me! Stay Away! read more

So what do you do when you accidentally drive your husbands 3 week old company car into a basketball hoop? You bring it down to Cosmetics in Worcester. I was in an absolute panic and Peter reassured me he could fix it and no one would ever know what happened! I dropped the cAr off Tuesday morning and it was ready to be picked up on Wednesday. And he is right it looks brand new. I would highly recommend Carsmetics for any body work you need done to your car. read more

Brought my car in with a smashed taillight and quarter panel. They fixed her like brand new and didn't cut any corners. They even detailed my car to boot. Highly recommend read more

Overall very negative experience. I chose this shop only because our insurance Geico works with them and recommended it. it was a huge mistake. I honestly don't understand why Geico, whom we are generally happy about, still has a contract with this shop. We had pretty much the same constellation of the problems as other customers mentioned below: lack of communication, extremely long time of the repair (2 times longer that it was originally promised!), additinal visits due to the issues that were not identified upfront. On top of all that the front desk lady was very rude and unwelcoming. I gave them 2 stars only because we at the end the car was repaired but every other aspects of interaction with them was terrible. Interestingly, I noticed here that the owner only responding to the positive reviews. In my opinion it means that they don't even try to identify and fix theier internal problems that are clear from multiple reviewers. read more

My boyfriend Ernest dropped off his car to have the bumper fixed. The price quote was cheaper than local competitors and the service quality ended up being much higher (based on previous experience with local competitors). When Ernest picked the car up, he was unexpectedly delighted by the car having been cleaned inside and out, which not only was a bonus but a complimentary service! We highly recommend this autobody shop. read more

Super accommodating - very easy to deal with and the work was top notch! Made the arrangements for me to be picked up by rental agency for replacement vehicle while my car was being worked on - and had the rental agency pick the car up there when I was done! The fact that Peter also coordinated everything with my insurance company made this painless. I would certainly recommend them! read more

Perfection...and more. I had my 2016 Explorer repaired (my fault) and paid out of pocket. Peter in the office clearly went over my options, how long it would take and worked around my schedule. My truck was finished the day they said it would be and it didn't cost anymore than they quoted. It came out great...like new! They also fully detailed the whole truck, it was a mess from my dog too. It would have cost me $250+ to get it detailed; Carsmetics did it for no charge. Peter in the office is very nice--hope I don't have to go back but if I need body work; i will only go to this place. read more

Ellie Nowicki Johnson I recently brought my car to carsmetics and would recommend their service to anyone who needs body work done on their car. I was greeted by Peter who assured me he would take good care of me. Peter was true to his words. Not only was the work they did great and the price reasonable they even went above and beyond. I was having trouble picking up my car before they closed and Peter offered to pick me up at my home and bring me to my car. I have never had a business be so accommodating to me. Thank you for the great service and kindness. read more

My car was in an accident and the insurance company said it should take them a month to fix it it's now been almost 3 months and every week they say the car will be done and then they don't answer the phone they won't call me and the car still not done when I called him the guy is extremely rude I would never have anyone bring their car to these people all they do is lie read more

My car was finished on time and fixed to my complete satisfaction. Peter and his staff kept me updated and worked well with the insurance company. Would use again. Joe read more

Needed a new bumper for my 2008 Mazda 5 from snow damage and Peter and his team did an amazing job with the replacement bumper! Looks original! Very pleased! read more

Pete and his team did an amazing job at working on our company vehicle. From start to finish they kept us well informed and even helped us find a comparable vehicle for a rental when we were given the runaround from our insurance agency. Thank you all for a great experience with great results. read more

We're do I even start . This place has to be the worst place to try to get any repairs done to your car. I can't even give them half a star because they don't even deserve 1 star. I dropped of my car about three weeks ago. Told the guy that was suppose to be the manager to only fix the hood because a tree branch had fallen on it. At no point in time did I ever mention my bumper whatsoever. Three weeks pass by and the car is still not finished. Not to mention now I have a flat because of them. Never did I Ever receive any paper work nor did I sign anything. All of a sudden it's a back and fourth game with this place. They lack in communication skills. The employees there are just as sloppy at Peter(manager). I am still trying to understand how going in a place to get my hood fix and now all of a sudden you want to make "your" own changes to the car, as if anyone asked them to touch anything else. Everyone says this place lacks in communication, and they are absolutely correct. Throw the whole place away . They are are very unprofessional. You ought to be embarrassed of to even call yourself a business owner read more

This is the third time I ve re entered the review. Some how they got taken off. It took 2 month 2 weeks and 4 days (78 days) !!!!!! To get my car back. read more

I took my car here to fix a bumper. I had a fender bender in my new car! :( they were great. I brought my insurance info and car on a Monday and got it back Friday afternoon. They contacted enterprise for me to get a rental. This is the first time I ever had to do this and they made it easy. Didn't get 5 stars only because updating me didn't really happen. I had to call them. Other than that, great job! read more

I went to carsmetics with my 2014 Lexus IS 250 to get a couple small dents taken out and their exterior and interior detail. Overall I recommend this place, Peter was very nice and my interior was so clean as well as the exterior. They did have my car from Wednesday AM to Friday @ 2 which was a little longer than I thought since I made an appt. I was however bummed they only got 2/4 dents out that I requested (and a third I didn't notice I even had) that cost $300. I know PDR is expensive but the only 2 they got out were visible to me as they couldn't get the other two dents out (one was too close to the door which I get). I just would've thought the price would've been adjusted a little. However, I would recommend for detailing ! read more

My accod coupe got hit by a rolling wheel on high way from the rear passenger side. They took a moth and a half to get my car repaired and it was only a replacement of one quarter panel. They blamed everything on my insurance company, which I understood at first because they didn't do good job on the estimate. But things didn't stop there. I got my car back after 45 days in their shop and upon pick-up, I found two broken door frame piceses in the passenger-side doorhandle storage area. There was also a huge gap between the left C pillar and rear glass. Not to mention the worst. Whenever the road got rough, there was tinny notice coming frome the B pillar. I brought the car back the second day and have the manager checked. He claimed he would need to order parts for the car and have me waited for another whole week. During the one week waiting, I found out there were TWO MAJOR BOLTS (that holds the front dashboard) missing on the passenger side doorframe. I informed this to the shop manager, he claimed they didn't even touch the doorframe, which was impossible because it was a part of the quarter panel (my car is a Coupe). They asked me to proof there were bolts otherwise they wouldn't be responsible for it. I found a same car and took pictures of it and send it to the manager Peter and then he ordered the bolts and put them back in. I finally got my car back after two months. And all the tiny noise was caused by a missing bolt inside the B pillar, which the manager and his workers did not find out until the third time I brought the car back to them! read more

I find it troubling that my review has disappeared twice. IT TOOK 78 DAYS TO GET MY CAR REPAIRED. That s. 11 weeks. Or 2+ months.

My insurance company recommended that I get my car fixed at Carmetics. Not only did they do an excellent job of completing the repair, but they also worked with my insurance company so that I didn't have to do anything at all. When my car was returned to me, exactly on the date they specified that it would be done, it was in showroom condition. I appreciated how well repaired and how clean it was... great job! Everyone I dealt with at Carmetics was friendly and professional, and seemed to go out of their way to assure that I was satisfied. read more

I am very happy with the results I received from Peter and his team. The shop is clean. The customer service was great. The vehicle is impeccable. read more

They did a great job on my car and the price was moderate. Also very friendly service.

I stopped by for an estimate on vehicle scratch repair today. A woman first took a look visually at my vehicle, offered no itemized written estimate, just a final figure of $2500+ We then went inside for her to ask another employee to take a look at my vehicle. He seemed reluctant to move from his desk and disinterested in general. When he finally stepped outside, he just echoed what the woman had verbally estimated. Along with poor customer service and lack of professionalism, the verbal estimate was excessive, certainly not competitive with any area auto body business and quite inconsistent with their advertising! read more

Terrible!! We recently got rear ended and called our insurance who recommended this new place called Carmetics. We went in and made an appointment to have the work done. Because we share a car and commute timing was really important so we reviewed the details and picked a day that would work for us in the future. The guy, there are only 3 of them, said it wasn't a bad dent and would take one day to fix, so drop it off and then pick it up after work. This seemed like such an easy fix! After work when I was in my borrowed car commuting from Boston to Worcester at 5pm, I called to verify that the car was ready only to be told nope, sorry, it will take us 3 days. I was given no real reason why the other guy said it would take one day. The man on the phone said it would only take 4 hours but the insurance gave them 3 days so they would take the three days. For only 3 people working there no one knew who we spoke to the first time, no one even apoplogized!! After I explained the cost of parking in Boston without my car's work decal, the case to commute back and forth in by borrowed truck from my friend, and the tolls without FastPass they were costing me an extra 100 over the 3 days! No one cared, no one even seemed to care. WORST PEOPLE EVER!! I would like to tell all of Worcester, if you are looking for a good car place- DO NOT GO TO CARMETICS! read more