I brought my truck to Premier Auto for an intermittent crank-no-start issue. I normally use another shop nearby, but AAA towing was unable to bring it there at the time, which is why I brought it to Premier. On the first visit, I was told it just needed an oil change. Four weeks later, the same issue returned. On the second visit, I was told the truck started fine for them and that the problem couldn't be diagnosed unless the check engine light was on or the no-start was occurring at the time. When I came to pick the truck up, it failed to start, at which point they said they could now diagnose it. I was informed that corrosion was found on the fuel pump ground wire. I was told the fuel tank was lowered, the ground was cleaned, and the issue was fixed. This repair was approximately $720. I specifically asked whether anything else should be replaced while everything was apart and was told no, and that the technician was confident the issue was resolved. Two weeks later, the same no-start issue returned. When I brought it back again, I was told the fuel pump harness had internal corrosion and was quoted $1,300 to replace it. When I asked why the rest of the wiring was not checked during the previous repair--especially after corrosion had already been found--I was told they did not want to perform additional labor at that time. I also questioned the labor cost, as I did not feel it was reasonable to pay again for major labor so soon after the prior repair. I was told additional components such as the bumper, tail light, and spare tire would need to be removed. At this point, I lost confidence in the repair approach. I declined the work and took the truck elsewhere. After bringing the truck to another shop I have used previously, I was informed that the fuel tank does not appear to have been lowered during the prior repair. The tank strap bolts show no signs of being loosened, heated, or disturbed, which does not align with what I was told about the work performed. P.S. After bring my truck to the other shop and after removing the fuel pump assembly, the condition of the pump and surrounding components showed significant corrosion consistent with long-term exposure. Based on its condition, the fuel pump clearly warranted replacement alongside the harness. I am also a former mechanic, and based on my experience, several explanations I was given about the work performed at Premier and the necessity of labor did not align with standard repair practices. read more

Premier Auto Repair - Corrosion of fuel pump. - Auto Repair Near Me - Worcester, Massachusetts

They lied and I will never give them my business. I called and made an oil change appointment and let them know I was using the coupon they mailed me. When I arrived for my appointment they said my $45 oil change would be $99 dollars. I pointed to the coupon and the word salad began. I was told they took $20 off the price. I said the coupon was for a $45 oil change. He said not for my car. Then he said they needed to pull it in to check the Vin # to see what my price would be. I said its and oil change....you know the price and besides the coupon is for $45. See below as I included a Pic of the coupon. Shady business as a couple other reviews mentioned. Bait and switch tactics. I will continue to use the two places I have been going to down the street and never recommend "premier" to my friends and neighbors. read more

Premier Auto Repair - Coupon clearly states synthetic oil change $44.97. I Drive a Corolla, nothing exotic or a truck that requires extra oil. - Auto Repair Near Me - Worcester, Massachusetts

Always fast service and very friendly employees. The inside area to wait and sit is very nice and has free water/coffee which is always a plus! I come here for every oil change read more

Premier auto troubleshooted and got my driver's power window to work on my Mustang, and didn't charge me! Highly recommend and I will go back to them when I am stumped on an automotive problem read more

Premier Auto Repair - 1998 Mustang - Auto Repair Near Me - Worcester, Massachusetts

All four brakes - good job, fair price - a bit of confusion at drop off but overall a quality shop

I had problem valve in my right front tire according to Valvoline. I made first appointment easily by phone and Premier customer person was courteous and efficient. They checked all my tires and tightened the valves in both my front tires with out charge! They recommended some work to be done later. Clean waiting room and quick service with appointment. read more

They can't give a quote over the phone. For a valve adjustment. that is poor customer service. For a 2018 rdx strait forward job. Not sure of their work, but people have had good things to say about them. I just don't see it, because it's lost on poor customers service! read more

BEWARE, this place might be doing some sketchy stuff! I brought my car into Premier Auto in Worcester because my check engine light went on. When they returned it to me, they had put over 400 miles on my car, which was clearly documented on the invoice they provided to me. When I asked where they took my car, they would not give me a straight answer. All they would say is "we drove it around so we could reset the monitor". For reference, it is 188 miles from Worcester to New York City. What could have they done with my car driving it for over 400 miles?!?! Please learn from my mistake and perhaps put an AirTag or other device in your car so you know where it is at all times. read more

This place is a rip off. They charged my elderly father over $200 to mount and balance four tires. Not special tires either. Just regular 17-in passenger car tires. Should have been maybe 125 bucks tops. AVOID. read more

Very detailed but i recommend them to actually let the mechanics talk with the customers. Service was good. Communication could be better. They gave me a detailed diagnosis of my cars issues. The manager and other office employees were professional. The cost was about normal as other places in looked into. read more

The place itself is very inviting and clean! Everyone is so friendly. My car was having issues with the throttle and motor mount. Always on top of calling me and letting me know what the plan was going forward with my car! Picked up my car Friday and it felt like a whole new car! They also have a lender car which was great because my car took a little longer than I had hoped! Will continue to go back to premier auto! Great service! Thank you! read more

Extremely expensive only fixed one of the two issues I had but found Several other things they said needed to be fixed. Premier auto definitely has Premier prices but I did not get Premier satisfaction! read more

Best auto repair company in Worcester. Ashley, the receptionist, is the best and knows exactly how to make good things happen! I always get the most affordable price and I trust them with my business every time. I have been there 4-5 times now and every experience has been better than any other shop. Would recommend! read more

I learned about Premier from Spectrum News 1. Then I saw their flyer in my mail. Some force in the universe was telling me to give them a try. I am so glad I did. What I love about Premier: * Friendly and knowledgeable customer service * Photos of repair work * Excellent turn around * Very reasonable prices This is my new garage for all services: oil change, tires, brakes, etc. Plus its right next to Dunkin Donuts! Great waiting room :-) read more

Found this place via Google search, first-time customer, and I'm absolutely thrilled about their service, care to detail, and quick response time. I highly recommend them for all your mechanical needs, and it's completely covered by a 3-year (36,000 miles) guarantee on all repairs. read more

Absolutely awesome service. Ashley was great and put up with all my calls and questions - wicked knowledgeable and honest too. I had a warranty through another party and was able to go here. The previous place I'd gone to told me not to worry about certain things as they weren't pertinent to the car getting from point A to point B. Not only did Premier Auto Repair look directly into all the items I asked (as major or minor as they could be), they were meticulous in their notes, and also looked into other items that may have been of concern. The replacement items were delivered and installed within a couple days. And trust me there were a lot of things to my car done. Feels completely different now. This spot was a good 20 minutes from where I live but I'm not going to any other place again. Overall ... I'd give a 6/5 if I could. Thanks guys! read more

Terrible experience. Had brakes replaced and within a few months started to hear a lot of noise from brakes and noticed vibration. Brought vehicle baack 3 times- finally on the 3rd time said one rotator was mildly warp. Brought vehicle for a second opinion and was told parts used were poor quality, no fluids/lubricant used and all rotators were severely warped. read more

Exceptional service A+ their quality the value exceptional I guarantee if you go here and you will be amazed at how awesome customer service people are loving kind just exceptional service they get the job done in a short amount of time thank you premiere read more

I had been looking for a new service center and am so very grateful that I found Premier Auto Repair. Everything about Premier is professional, knowledgeable, efficient, and thorough. This business could write the book on customer service. The waiting room is spotless, every appointment is on time, and they make every effort to accommodate an emergency. The service techs clearly and patiently explain each issue and each option. I couldn't ask for more and if there was a six-star category, I would give them that. Thank you Premier!! Sylvia read more

Great experience from start to finish. Ashley went above and beyond to ensure excellent communication. The work was completed in the timeframe promised. Ashley wore a mask in the office when I paid and picked up my car. The entire experience was perfect. read more

Ok this is a hidden Jewel in Worcester. I found this place on Google for a quote on a repair on my SUV. I loved the customer service so much I began recommending this place to my friends. I took my 09 Toyota Camry in for an oil change and 45 point inspection. I love the technology they use. They sent me photos of what needed to be done and worked with me on prioritizing the work so I could get it done. They keep you updated via calls and text. It was an awesome experience and again the customer service was amazing! I was able to interact with Ashley at the front desk but the mechanic as well. They are my new go to for maintenance and repairs on my vehicle. read more

Premier was a great experience. Were able to take my truck in and turn around a decent amount of work in less than 2 days. Ashley was great - Very nice, attentive, responsive and kept me up to speed on what was happening. Provided a complete walk through of vehicle and a list of items that may need attention either immediately or in near future and provide a copy of the report, first I have ever seen this. Absolutely would recommend. read more

My car needed some work and Ashley is a great person to deal with she gave me her utmost attention to my vehicle it got fixed and I am very pleased with Premiers work on my car most of my family goes their to get there work done on their vehicles thank you so much again Ashley and Premier for going above and beyond helping me! read more

Where do I begin. First let me say I should have done this in July but life got in the way. My daughter was having car issues and being new to the area I was worried about the type of service she would get going to any shop. After reading all the reviews, I decided to give Premier Auto Repair a call and that is when I new this was the place was where she would get her car looked/ fixed at. From the moment Ashley answered the phone, I felt reassured they would take care of my daughter. This company went above and beyond to make sure her car was safe to drive, from getting her a rental (since they decided her driving the car any further was not a good thing) to making the appointment with Ford (recall on transmission) to get the work done. They did find some problems that needed attention and the price they quoted was very very reasonable. I highly highly recommend this company to anyone wanting first class service and to made to feel like you are family. (Work was done the week of 4th of July 2021). Thank you so very much from a worried mom some thousands of miles away. read more

I recently found this place after a recommendation from a coworker who had a great experience. I can't say enough about this mechanic! They got me in, short notice, after some issues with my car. Ashley called me later that day and explained everything thoroughly. My car needed a good amount of work, and instead of staging it - they recommended that I look into snap finance as they accept it there for payment. This made the entire process so easy for me as I don't always have the time to be without my car due to work! I had a minor issue a week later, and they took me in again - short notice - with no questions asked and made sure I was comfortable with everything. I will not be looking for another mechanic again! It's so nice to have a reliable, trustworthy auto place that doesn't make you feel like you are being taken advantage of, and that takes the time to explain things to you. Really appreciate all the work you guys did for me! Definitely recommend these awesome people to anyone in need!! read more

I had a fuel pump changed for 590.00 at a different shop, and they used a 5 star quality fuel pump. The part was almost 400.00. It is a easy job for a mechanic or technician to do. This place wanted to charge me over 900.00 dollars to do it!!!! The fuel pump is under the seat, no way it should be charged over 900.00 to change it. It is a easy job to do for my type of vehicle. read more

Took my 2010 Kia Forte to Premier Auto Repair due to brake issues. Ashley was excellent in taking care of the vehicle. Brake work was done on all four wheels plus complete analysis of the car. Very happy with the services and staff of Premier Auto Repair. Now have a car repair shop that we can depend on. Prices were reasonable and definitely recommend. read more

Premier Auto has great customer service. I sent an appointment request after hours and heard back by 7 am that I got my requested appointment date and time. They look my car right in at the scheduled time and fixed the tire. I have been to Premier two other times and also had great service then. I will continue to be a returning customer and recommend this shop. read more

After having carefully checked reviews, I was very impressed with the feedback people provided on their experiences bringing their cars to Premier Auto Repair for service. I brought my 2013 Audi A4 to Premier Auto Repair service earlier this year, once my initial warranty had expired, for a 2nd opinion and estimate on removing and replacing the Front Lower Control Arms. Ashley confirmed the need for this service by showing me on her computer photographed images of these parts, explaining why they needed to be replaced. The technicians were very thorough and I was pleased with the service I received. Their prices are fair and reasonable. I am pleased to say that I have, and will continue to have, my car serviced at Premier Auto Repair! read more

I brought my truck in for an alignment and Alex got it taken care of quickly and properly. 10/10 would visit again. Champion!

Great place for car repair/ oil changes. Very professional staff, timely maintenance repair times as well as car maintenance time. Reasonable with pricing. Will continue to get car repairs/ oil changes! Highly recommend! read more

Brought my car in for a typical oil change and was very satisfied. They went above and beyond. I figured all I needed was an oil change but beside just changing my oil they tested my battery, checked my air filter, check all fluids in my car, checked out the front end and looked for leaks. They told me my air filter was dirty and that I needed a new battery. Unfortunately I didn't have enough money at the team but I went back and had both of those replaced by them. For both visits the service was very speedy much more than I had expected. The workers were very polite and helpful. I will definitely continue to have my car serviced here. read more

I went in today to get my car fixed and I had the best service here. One of the nicest and best services you will get. They even stayed after to fix the battery of my car, which I can't thank them enough for. Ashley is such a great person and super nice and respectful. Thank you again! read more

I needed an oil change, tires and brakes on my car and have been wanting to support small business owners. Premier is in my neighborhood and I grew up with John, so naturally I came here. The professionalism of the entire staff and the customer service provided was exceptional and well beyond my expectations. I truly felt like they cared about keeping me comfortable and I did not get what anxiety that comes with not trusting your mechanic. I will certainly be back for future maintenance and be a loyal customer for life. Thanks to premier auto's stellar team for all of your hard work! read more

Recently had to get some work done on my car. The service at Premier was exceptional and the work was done quickly. Thanks Premier! Couldn't be happier with the results. read more

Ashley at the front desk was very professional and friendly! Premier has exceptional customer service and will not recommend unnecessary repairs to get you to spend money. Being a woman, I respect this a lot. Anything involving a car repair can be intimidating. The owner John took his time to do a full review of my car and explained everything to me. You can tell that they take the time to know their customers to provide the best service. I will definitely be coming back for all future oil changes and repairs. Thank you so much! read more

I learned about Premier on YELP. They were very close to where I live so I went there to check them out to talk to them and see how they approach their work. I was impressed so I made an appointment for my wife's 2006 Honda Pilot for an oil change and check up. They did a complete check up and let me know of any immediate issues and work that will be needed in the future. I gave them the go ahead for a part that needed replacement as well as the oil change. I was extremely impressed with them and they will be my go to shop from now on. Thanks Tom and John. read more

Listen, being a a travel nurse , I have had many cars in my 16 years of driving from new to old and this repair shop HANDS DOWN ,has been the first place in a longtime, besides my step fathers shop in Boston, that I have felt comfortable leaving my vehicle without a question. Ashley at the front Desk was superb ,she made you feel as if you were a friend (just speaking with her for a few min) and she was trying and she did... get you the best estimate possible to save you money but as well make sure you are safe. Premier auto did everything from my oil change to fixing my control arms which my control arms 750$ + was covered by my CAR MAX secondary warranty. Now my ride drives like the day I picked her up off the lot! I don't trust many people with my vehicle because I have some awful experiences in the past... BUT PREMIER AUTO... you are the Bizness! You have gain a new customer for repairs on my Chevy equinox. You stand by your word and I appreciate that! read more

John and Ron are fantastic! They have bent over backwards to help me out with my vehicle and they are more than professional. I've been in of tons of auto shops and they exceed one's expectation without a doubt. Clean shop, friendly, knowledgeable and very down to earth. I will recommend them to everyone! read more

The best bunch of guys at this place to diagnose and repair right the first time. Prices are unbeatable and there service as well