This shop is absolutely absurdly unprofessional and outlandish. Had one of my cars for 2 months . Didn't get ANYTHING DONE. didn't properly take care of my vehicle. [[HIGHLIGHT]]Argued with me about the condition it was given back in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And I was told to wait OUTSIDE because four eyes wants to be a smarta$$.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Buddy , I'm ten years your senior and twice your size, and also A CUSTOMER..[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Your father should have taken a belt to that @$$ because you have a VERY smart mouth and if you'd talk to customers like this I'm terrified to find out what you're like off the clock.[[ENDHIGHLIGHT]] Stay far away from this ghetto shop. I'd be willing to bet this place just launders money or something because they for dang sure don't fix cars. read more

I got into a rear end accident about a month ago and through the at fault insurance, I found this shop. At first things were fine, [[HIGHLIGHT]]Vanessa was perfectly kind and professional. She assisted us with the inspection and walked us through the process , took photos and got us into a rental that day[[ENDHIGHLIGHT]]. As they (Carstar) insisted . Took about 4 weeks but the insurance deemed my car a total loss so we were going through our options deciding what to do. I got a call from Vanessa saying they needed me to make a decision on what to do with my car because they needed it moved to make room for other vehicles. I told her I'm still making my final decision (dealing with insurance settlement process). I was told by my insurance adjuster I could store the car at my house or storage while I made my decision so I opted into driving it home. THIS IS WHERE THINGS GET STICKY. I called Carstar to ask if it was okay for me to come get my car since I was only 15 minutes away and they were rushing me to get my car anyways. [[HIGHLIGHT]]The guy on the phone said he didn't know and I would have to wait for Vanessa to call me back , fairly ill mannered and dismissive when we talked and didn't even say goodbye, just hung up on us[[ENDHIGHLIGHT]].. whatever, we blew it off. I was a little confused and drove there in person. First thing to note, there weren't many cars in the lot like they were saying , 10 cars max in a giant dirt lot. When I saw my vehicle my car wasn't taking up or enclosed into any space. When I approached my car I noticed all of my windows were down about 20% open .. each and every one of them and there was tons of bugs, flowers, leaves,dirt and dust EVERYWHERE in our car.. completely ridiculous and absolutely no point in our windows being left open. For GOD knows how long.. IT WAS IN SHAMBLES and extremely filthy. My trunk looked like they just ripped everything out and just tossed it back in there as if it was a trash compartment... The bungies holding my trunk closed were gone which means my trunk has been open for a whole MONTH and my bumper was dangling by a thread. When I dropped off my vehicle the bumper was still attached, damaged but still attached and stable. We had to remove the bumper just to make sure it didnt fly off on the way home! Not to mention my car battery was totally dead and took 20 minutes to charge just to get it home it died again once we got home. [[HIGHLIGHT]]When we went inside to ask why our car was left in such a state and why our property (bungie cables) were missing the guy sitting behind Vanessa to the left with glasses immediately denied our claim stating that the car is how it was when we dropped it off-- WHICH WAS A ABSOLUTE COMPLETELY FALSE CLAIM.[[ENDHIGHLIGHT]]. He offered to show my husband photos and when my husband started to walk around to go back by the computer the guy showed him a picture of the rear end... my husband replied " the TRUNK not the rear end" we CLEARLY knew what the accident damage looked like and questioned him why he was showing us photos of the exterior vs the interior he snapped and told my husband to wait OUTSIDE or he was calling the cops and REFUSED to show us the photos. At first my husband completely composed and shocked walked out to the lobby where the guy directed him in anger and when my husband said ok he immediately responded in anger "better yet you can get the F(;¥k out and stand outside. Mind you it was the middle of the day and super hot outside and he had did nothing wrong but ACCEPT the guys offer to look at the photos he SUPPOSEDLY wanted to show which had nothing to do with what we were talking about. [[HIGHLIGHT]]I even called after to ask Vanessa to send us the photos she took when we dropped off the vehicle and she said she would but never did.[[ENDHIGHLIGHT]].. I reached out to the insurance adjuster for the photos THANKFULLY. [[HIGHLIGHT]]Complete 360 of how they treated us when we first visited this place. Almost OBVIOUS that once they know they're not making any money off of you they'll treat you and your property like trash.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]DO NOT fall for the polite and performative first impression (WHICH MY HUSBAND EVEN MENTIONED the day we dropped off the car that they gave off a very fake energy), and go somewhere else.[[ENDHIGHLIGHT]] There are thousands of other shops that are heaps and bounds more reliable, professional and KIND than Carstar East Valley Collision. Never seen anything like this in my life.... STEER CLEAR! *sidenote* there was a woman in the lobby asking my husband about their service and what was wrong ,my husband told her that our car wasn't taken care of properly and she mentioned that the shop didn't give a good vibe to begin with. IMMEDIATELY after she said that is when the guy threw a public temper tantrum. [[HIGHLIGHT]]Directed at my husband and in front of multiple workers and customers.[[ENDHIGHLIGHT]] read more

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Did an amazing job on my car. [[HIGHLIGHT]]Received updates as to what as happening with an estimated time of completion.[[ENDHIGHLIGHT]] Afterwards received a detailed bill of everything that happened to the car. read more

Recently, my car was keyed. Through my insurance company, I found CARSTAR. From my first meeting with them, I could tell that they cared about my car and me as a customer. They were able to get my car scheduled quickly and were really open to switching the day navies of my schedule. After drop off, they were great at updating me through text and I was able to see the quote that was prepared. Originally I was told that my car would take 2-2.5 weeks. Once the repair was started, it was dropped to a week and a half. Today I was notified that the repair was done two days early. Not expected at all but very much appreciated. Now the work- amazing! Color matched perfectly! My car looks new. Jason and his CARSTAR team killed it! Thanks guys. Hope to never get keyed again but will always refer close friend and family to you to take care of their cars! Appreciate it! read more

CARSTAR East Valley Collision - Amazing paint job done by CARSTAR! - Body Shops Near Me - Mesa, Arizona

Everyone was kind and professional but the job they did my truck was not good I went in multiple times and they couldn't get it right. Then denied that there was a problem. I have people constantly pointing out how bad the bumper looks and have had the dealership body people at Toyota point out the same thing. I would not recommend this body shop and only used them because my insurance recommended them. read more

CARSTAR East Valley Collision - The bumper is not even and sticks out more on one side than the other - Body Shops Near Me - Mesa, Arizona

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I got hit and had to go through insurance, which sent me to CARSTAR. [[HIGHLIGHT]]The check in process was super quick, and Vanessa explained everything clearly while reassuring me about the whole process.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also needed a rental from Enterprise, and they gave me a ride there and back, which was so convenient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What I really appreciated was how they kept me updated at every stage from the estimate to prepping, painting, and letting me know when my car was ready.[[ENDHIGHLIGHT]] Whole process was fast, helpful, and communicative, which made a stressful situation so much easier. Definitely deserves a 5/5. read more

BEST IN ARIZONA! Can not thank the team at CARSTAR enough for everything they had a seem less process from start to finish. [[HIGHLIGHT]]Vanessa kept me up to date on the entire fix and Reese gave me a detailed explanation of what they did.[[ENDHIGHLIGHT]] They also cleaned and washed my car before giving it back it's not often I write good reviews but this team definitely deserves 5 stars. Next time I crash my car I will be back!!! read more

My experience was stellar with Carstar East Valley Collision. [[HIGHLIGHT]]The customer service from the receptionist/office manager was wonderful. She carefully explained the process from beginning to end[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]She also helped me with my car rental and advised me that they will pick me up at the Carstar office and take me to the rental facility. They also allowed for a rental car pickup at the Carstar location[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]James was easy to work with and walked the damages with me to make sure we had a list of all damages and parts to be ordered.[[ENDHIGHLIGHT]] I was given a 10 day repair time from James, but he also stated he would do his best to get the car back to me before the 10 day period. I received my car back in 8 days and it was spotless and perfect. Almost like new. I would not hesitate to take my New Kia Sportage back to Carstar East Valley. Great work everyone! 5*s read more

Amazing body shop would recommend, had forgotten what side was damaged! Like new and like the first day i got it read more

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Amazing service. [[HIGHLIGHT]]Some of the nicest people in the valley.[[ENDHIGHLIGHT]] Perfect craftsmanship. They fixed things with my car I wasn't expecting them to fix. I recommend this shop to anyone and everyone who wants quality work and treatment! read more

[[HIGHLIGHT]]Jason was super helpful and answered my questions in a way I could understand.[[ENDHIGHLIGHT]] Definitely would recommend this business to anyone (: read more

I would like to give a shout out to this amazing company, Carstar Auto Body Repair Experts, East Valley Collision, Mesa Arizona. I was recommended to this company by my daughter-in-law, who I gave a call to and the moment that Vanessa picked up the phone she was truly a delight to talk to. [[HIGHLIGHT]]Vanessa asked for details and scheduled an appointment to get my truck looked at in a very friendly, professional and timely manner.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I arrived at my appointment the next day and was greeted by Maddie, who was also very delightful and professional and started the process for my estimate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then spoke to Rob Collins, General Manager and he was also very delightful, professional and knew how important it was for me to get this repair done.[[ENDHIGHLIGHT]] The repair work to my truck was done and it looks amazing, thanks to Rick, Rob, Maddie and Vanessa and the rest of the Carstar Auto Body Repair Experts. Carstar Auto Body Repair Experts is the place to go. read more

[[HIGHLIGHT]]This Carstar location has horrible customer service, and the owner is abusive and dishonest![[ENDHIGHLIGHT]] I recently bought a 2017 Camaro ZL1 from Carvana and the front bumper was damaged during transportation, so they agreed to have it replaced through their insurance company, SilverRock. My mistake was not taking heed of the negative reviews, take a look for yourself and you'll see a trend of poor customer service and rude/abusive behavior from the staff. Despite my instinct telling me something was off, I had limited choices in SilverRock's network so I went ahead and scheduled an appointment to drop my car off. From the moment I received the estimate until the day I picked my car up, Carstar never provided me with an expected duration for the repairs. They also never called me to keep me updated, I had to call every few days to find out the status of my car. They will send you an automated text after you drop your car off with a weblink to a portal that is supposed to automatically update you on the status of your car. Problem being the job page never gets updated and from start to finish my status page always showed "Car Dropped Off" and was never updated. Another problem is when you call to get an update, half the time they don't answer the phone and always seem to forget to call you back. One particular time when I called, I was told they were in a staff meeting and would get a call back in 5-10 minutes. Well 3 hours later no return call so I had to call them back, and once again try to find out anything I could on the status of my repairs. This was a simple job in that the front bumper cover just needed to be replaced and the new one painted. Should have taken 4 days max, and that's being generous. Clearly Carstar is taking on too much work at this location and customers like myself might as well not even have an appointment if our car is just going to sit for days on end. To this point, my car was done after only a few days, but then I was told by John that it was "in detail" and I had to wait 3+ days for the front bumper to be buffed and paperwork to be completed! Since the timeline didn't make sense, I started asking questions and on the second day with no status update I was also told over the phone that "even if it was done you cannot legally pick up the vehicle because SilverRock paperwork has not been completed". Problem is I knew this was not true and that SilverRock had already approved everything that had been done on the car to date. It is also not legal for a shop to hold your vehicle if no balance is due, but when I questioned John about his employee's statement, he screamed at me and slammed the phone down! At this point, I was wondering if I would need to call the police and report the car stolen to get it back, which has never happened to me in all my years of trusting vehicles to dealerships and repair shops. After John slammed the phone down and hung up on me, I immediately drove down there to get the car back. Wouldn't you know, only 1 hour after being told it was illegal for me to take possession of my car for at least a few more days, once I was physically onsite demanding my property be returned, I was miraculously told I could have my car! [[HIGHLIGHT]]I was then given an invoice and while I was outside the shop inspecting my car, John was out there with a customer and was very nice to me. I looked over at him and said "thanks John", and in front of the other customer he said "you bet, I'll call you in a little bit and we can discuss the ppf coating". At the time, I knew he was never going to call and was just trying to save face in front of his customers, and sure enough he never called me.[[ENDHIGHLIGHT]] The new bumper also does not match the other body panels well, paint blending is subpar at best. At the end of the day, I urge anyone reading this review to take heed of the other negative reviews for Carstar East Valley and steer clear of them. [[HIGHLIGHT]]I was always very polite in my dealings with them, and the fact that John runs his business in such an abusive, dishonest, and unorganized manner is shameful.[[ENDHIGHLIGHT]] read more

Jason and group fixed front end damage to my Silverado. Did great job truck looks great. Nice blending of paint Used high quality parts

Amazing service quick turn around went above and beyond fixed my fender bender did a whole full service cleaning inside and out kept me updated will definitely return again if need be ! Thank you CARSTAR read more

CARSTAR East Valley Collision - Removed a dent on my right rear under my bumper and replaced my rear fender thing :) literally cleaned my truck better than it's ever been ! - Body Shops Near Me - Mesa, Arizona

Although I had issues at the beginning due to miscommunication and other problems, it finally got resolved. Thanks to the manager that took action, and helping me addressed the problems with the insurance company. I don't like writing bad reviews, and a trip to the body shop is rarely a pleasant event. However, if a business owner takes the time to contact the customer about a problem, and listen, apologize, resolve and thank the client. A customer will come back, will recommend them, and will sometimes write a good review. Excellent customer service has always been one of the cornerstones of a successful business, and I appreciate it when I receive that. Now as far as their bodywork, they did a good job with repairing my bumper, fender, and door. My car is good as new, and they also offer a written warranty. My vehicle was also detailed and looked nothing short of immaculate when I picked it up. I'm happy. read more

CARSTAR East Valley Collision - Getting my baby repaired. - Body Shops Near Me - Mesa, Arizona

Sadly- I've needed collision service twice since I moved here to the valley. Their customer service is top notch!! Very thorough, kind, patient, professional, and thoughtful. Know you can trust your car in their hands. They always follow up and return calls better than any ex boyfriend. Thank you CARSTAR!! read more

East Valley was very friendly and helpful when my Pilot got rear-ended. As much that such an event can cause stress and anxiety having someone work on your vehicle to patch up damage, the folks at East Valley put me at ease. Angelica and all the mechanics performed fantastically and got my Pilot all fixed up and looking great. They even did a full clean of my Pilot before returning it to me repaired. Though I hope to never again have to take a vehicle to get repairs, I know if such an event happens again, I will definitely be looking to East Valley again to take care of it. Thanks Angelica and the rest of you guys at East Valley. read more

Horrible experience!they had my car for almost 3 months and gave me the run around every time i called, it was either they still haven't looked at my car because apparently everyone was getting in accidents and they were behind but they where goin to try to look at my car or that they only had two lifts and both were being used. Just to tell me at the end my car was totaled. To see them have 4 stars is crazy to me. If they would of told me they have no room to take my car instead of stalling for so long i would have taken it elsewhere. read more

Great service! Angelica is especially helpful and their work is excellent. I will bring my cars there from now on.

The experience I had with this repair facility couldn't have gone smoother. Got my car back promptly and it just looks beautiful! Thanks to everyone at Carstar East Valley Collision! I will recommend this company to all my friends and family! read more

Only 5 STARS, because 10 isn't an option. Picked this place based off reviews! when I say they understand and execute customer service! I MEAN IT. They are about the customer and jump through hoops to make sure you understand the process, call the rental company. They go beyond estimated and repairs! Will definitely recommends although I hope I don't have to use them in the future! read more

Jason and the team did a phenomenal job repairing my car from beginning to end. Great communication and FAST turn around time.

Some texting driver crashed the trunk of my Mini Cooper as I was sitting at a stop sign few weeks ago and the experience here couldn't of been better it was the best service ever I could ask for. John and Andy are the best auto mechanics you can trust. John took care of me and dealt with all the work with the insurance company. He gave me the detailed direction what to do when I first brought my car and it really did save me and they were very reliable. Their customer service is indeed based on trustworthy and honesty. Now I feel safe knowing who to call when unpleasant trouble happens. I highly recommend East Valley Collsion! The best expertise with the best Customer service!! read more

My 2013 Tundra was hit from the rear while parked in the street. Oh NO! After visiting two other shops in the area, all were on State Farm's list of approved collision centers, I chose CARSTAR. Aaron the estimator and body shop manager was very professional and THOROUGH. He answered all of my questions and concerns. Upon dropping the truck for repair, they had a rental car company pick me up immediately and 15 minutes later I had a vehicle to drive. About a week later my truck was ready for delivery. It was as perfect and clean as it could be. The paint color matched perfectly and the fit and finish was show room quality. I'd recommend this shop to anyone. . Thanks Guys, Dan in Gilbert read more

I took my truck to a different company that my insurance company recommended and they totally messed it up. They broke things and did a terrible job. Then i took it to John at east valley collision and he did a great job. Fixed everything the other company messed up and repainted the whole truck. I can not recommend them enough. Great work great service. I can't stop staring at my truck. It looks better than new!! Thanks John and the team at East Valley Collision! I love my NEW truck!! read more

CARSTAR East Valley Collision - Body Shops Near Me - Mesa, Arizona

Had some damage to my back panel of my car. It's a 2 door coupe metallic silver thought it was going to be hard to match. Wow it looks like it was never damaged. Very happy! Thx guys read more

Although I didn't end up needing their services (car value not worth repairing), Scott was so knowledgable, professional, courteous and was a huge help to me after my car was in an accident. Their shop is clean and has friendly staff. Highly recommend at least getting a quote if you find yourself needing any body work on your vehicle. Sorry, I have to change my review. It turns out while Scott was very helpful in storing our car until we could figure out which direction to go, different parts of our car were 'taken' and not replaced when the car was eventually moved from their yard. We paid $100 for them to access the damage only to find out the missing parts are easily another $250 to replace!! I called Scott several times and was told he would check with the 'guys' and never heard back! No longer would I recommend this shop I am sorry to say. read more

I have used John and the team at East Valley Collision for a couple of years. I refer people to John all the time because I feel The team there cares about what's best for me, my family and friends, and my business. Their knowledgeable, friendly, and timely in their work. The team cares about its customers and goes out of their way to do the right thing. If your not using them start and become part of the family read more

The great reviews got me to come in for an estimate for front end damage. It was higher then others I got but liked that it could be repaired in one day. I called back with concerns about my estimate and John asked me to come back to take a second look. He hoisted my car up to look underneath and even tied my bumper lining together. He determined there were certain replacement parts not needed and lowered his original estimate so it was within range of others I received. I went with another shop because I was paying out of pocket but EVC would definitely be my choice for any insurance job. read more

I was impressed right away with the clean well organized facility. John made sure we understood the process and was super helpful with getting us all the info we needed. I will recommend East Valley Collision. read more

East Valley Collision Did a Fantastic job on my truck. We were hit on the driver side rear of my truck, which included the bed, bumper and tailgate. Not only did EVC match the paint color perfectly(John the Owner) worked with my Insurance company to fix additional damage the Insurance adjuster did not include in the first estimate. read more

I was referred to John by my auto repair shop and could not have been happier. John was great to work with and they did a good job on my car (just took it in for a small repair). He was quick, friendly, and they do awesome work. Look no further for a good body shop because you won't be disappointed with them! read more

This is the only place I would recommend to get your car taken care of, John and the team are fantastic!! Had my 2014 avenger totaled and needed it repaired, I got it back and it looked better than it did before the accident. Remarkable service! Thanks again John! read more

East Valley is the best auto body shop I have ever been to. John, the owner, is easy to talk to and he treated me with respect (which you don't always get especially as a woman dealing with auto repair or body repair). He delivered my car looking better than it did when I bought it! I will recommend him to everyone who is looking for a great auto body shop!!!!!!! read more

My son was rear-ended by a teenage driver. His truck had to be repaired, and since it was a few years old I also decided to have John and Andy do some other cosmetic work on the truck. It came back with all the collision repairs done of course, but in addition, the other work that was done to fix a number of scratches, little dents and various other smaller cosmetic defects really made the truck almost like new again. John and Andy were very responsive to my calls and always communicated back with me quickly and honestly. I would recommend East Valley Collision not only to anyone needing collision repair, but also those who need other body work to bring back the good looks of their car or truck. read more

I was recommended to East Valley Collision by NOE Imports (auto repair shop) and was very impressed with John and his team there. I took my car in for a minor scuff to get it fixed because I was trying to sell my car and they didn't even charge me for it and the end result looks amazing! They were so nice and professional that I would without a doubt recommend them to anyone!!! read more

Just picked up my 2004 Nissan Titan after being detailed by East Valley Collision. It looks brand new! I have had my truck detailed at car washes before and it's never looked this good. It is apparent that the crew takes their time and shine up every nook and cranny. I highly recommend East Valley Collision, they provided the service and attention to detail that I was looking for! read more

Love this company. just got my car back and it looks great. John is very considerate and was accommodating to my needs. i would highly recommend this place. I would use them again in a heartbeat jen c read more

If you need body work done on your vehicle this is the place to go!!! Everyone here is professional kind and thorough!! Two different vehicles of mine we're hit from behind in the last couple of years. I got estimates from a few different places and car star got my business both times! Their work is impeccable! Thank you Jason! read more