I had to return my car several times to get it repaired, and the shop damaged my diver seat yet…read morewouldn't take responsibility for it. Tried to say it was wear and tear along with a manufacturing issue. It's a brand new car, and wasn't like that when the car was dropped off to them. Very disappointing! You damage something then you should fix it.

Don't believe they are investigating the matter. 2 months after their "response" to my review…read more-nobody has attempted to contact me whatsoever.

LIES to customers on how Insurnace works, encourages them to leave their Insurnace company because…read morethey won't approve their ridiculous estimates bc labor is damn near double the industry average. I'd never recommend them to any family or friends. Disgusting business.

Great experience at Ohare/Accurate. Phillip walked me through the process. He was very patient. My…read morecar is 5 years old but after they were done it looked brand new. I highly recommend them.

The service and ease of doing business was top notch. I…read morewould highly recommend the Caliber Collision on River Rd.

The company want out of their way to help and were professional, repairing my vehicle. I would…read morehighly recommend them.

Repairs completed earlier than scheduled repair time! Courteous and friendly service:Dread more

Bad customer service. Terrible wait times. Just a bad time overall. They couldn't help me at all…read more Just disappointing.

Started going here around 1986 when I needed reapir work done on my 1985 BMW 325e. MIL closed the…read moregarage door on the trunk and it needed repair and repainting. The resulting work was perfect. Then a couple years later someone crashed into my Mercury Cougar and pushed the car into oncoming traffic making the car look like an accordian. Again they got the car back into perfect like-new condition, Since then I've taken my 2002 GMC Envoy (grey metallic), 2007 Chevy Malibu (silver metallic), and 2018 Toyota Higlhander (black metallic) in for paint repairs and every time the work has been perfect. I'm sure there are other good shops around, but I don't even bother with comparing estimates since I know I'll get the work done right for a fair price here.

Bill is the absolute best. He's done work for my father and most recently painted our family grill…read morewith a custom paint color and had to be done with automotive paint- and the grill is GORGEOUS!. Bill has been our trusted go-to guy for so many things so when I recently side swiped my car on a cement pillar in a parking garage my Dad INSISTED Bill be the ONLY PERSON who could TOUCH THE CAR! I drove all the way from Nashville, TN up to my folks place for Thanksgiving (canceled my flights which were not fully refundable!) just so that our guy Bill could take a look at the car. Bill approaches every job with integrity and honesty and worked with us to find the best solution at the best price. He also had initially thought he wouldn't be able to finish the car until December 13th , which really put a kink in my holiday travel plans trying to coordinate getting back to Nashville after Thanksgiving and then having to fly back for Christmas.... So when he found out I was going to have to stay in town until the car was fixed he moved up the timing so it could be done sooner. Honestly the best shop and couldn't recommend more!

This is my first time using Tri-City on the recommendation of a friend…read more A fool damaged my vehicle and their insurance was paying. Tri-City did a good, but not great, job. Once complete, I had to bring it back to address a minor issue that should have been noticed before they gave me the vehicle. They were professional about it and didn't try to dismiss anything. Hopefully no other surprises are waiting to show themselves. Dan and the other gentleman up front are nice enough but only speak when spoken to. If you don't ask, they say nothing. The communication throughout the repair process was just okay with me having to call to get updates when the delivery date slipped. I would not characterize them as friendly, just professional. That's okay but I think a few smiles could go a long way given the dollars involved. I can recommend them but I would be prepared to fully inspect the vehicle at pickup.

Gave me an estimate and fixed my car's dent and scratches the same day! Offered an option that was…read moreless expensive than other places that wanted to take the car completely apart and replace parts. And then they cleared a spot inside that I thought needed repair, but was just dirt. Will only go there in the future.

John and his crew did a amazing on the bodywork and paint of my 40 year old car it looks better…read morethan new.i would for sure use them again. Steve Quinn

My initial review was: Great service and great work on the car...but updated review as of 5/11/26…read more When we brought the car in, my husband's Oakley sunglasses were left in the car sitting on top of the ashtray. After we got the car home, I went to look for the glasses, and the pouch they were in was shoved in the storage compartment in the driver's door, but no sunglasses. When I called the shop and spoke with John, he offered me $100 to compensate us for the glasses. I told him I would need to speak with my husband, since they were his glasses, and he's the one that paid for them and knows how much they were worth. When my husband called back and spoke with John, he only offered him $50. He said it's because he trusts his guys and that because another customer at some point in past brought a car in that had cash in it, and that wasn't stolen, then the glasses couldn't possibly have been taken by one of his guys. He may trust them, but we certainly don't because expensive sunglasses like that don't just disappear into thin air. They did good work on the car but are not trustworthy at all if you have anything of value in the car. And yes, we did sign a waiver, but that doesn't give them the right to take whatever they want from it. Very disappointed in the theft and the owner's response.

White Eagle auto body (Naperville shop) replaced my bumper in 2015. They ordered a brand new…read morebumper and painted it to match my truck. The salesman told me that it would last as long as I owned the truck and would never rust. After the new bumper was installed and I was getting ready to pay and leave the shop, they handed me a written warranty that specifically excluded rust damage. I informed the manager that potential rust damage should be covered/included in the warranty because the salesman had previously told me that it would be covered. The salesman was part of this conversation and he confirmed what I stated, which is that the bumper would never rust (because of superior paint job from White Eagle). The manager then added a hand-written note to the printed warranty page which stated "Paint warranty on bumper for life time" and he also added his signature. Well, guess what, 10 years later and the bumper is terribly rusted. It literally has large holes in it as the rust chewed right thru it.... So much for the "superior paint job" that White Eagle would provide..... But the worst part about it is that when I called their shop to discuss the "life time paint warranty" I could not get the manager to even return my call. After several non-returned phone calls I decided to visit the shop and at that point I was able to meet the manager (Chris) who informed me that White Eagle would never cover the rust damage. Of course I showed him the hand-written note for "life time paint warranty" but it didn't sway him in any way and he simply stated that they would never cover it. I asked him to make a copy of the hand-written life-time warranty and show it to the owner and requested that the owner call me to discuss, but I never heard from the owner. Summary: they will tell you whatever they need to say as part of the initial sale but later on when there is an issue their word means nothing. They won't return your calls and they won't honor their previous promises.

Fantastic job repairing a damaged door panel and hatch. Oswego shop kept me informed at all times…read moreand let me use a loaner.