I went it to exchange a shirt that had a hole in the seam with my receipt and my carters card I used and the cashier was extremely rude and asked "well was it worn" I explained my son put it on I noticed a hole and he took it off I just purchased it a week ago and said I just went to exchange it for a new one does carters not stand by their clothing. She didn't say much after that but rolled her eyes and gave me an attitude. She should not be working in retail with such a bad attitude. I will definitely not be going back to this location as long as that rude girl is working there. Do better Carters read more

Friday night I went shopping for my 19 month old baby girl. I experienced horrible customer service from the manager and cashier. They were super rude. I had brought my daughter with me. She was getting a little bit out of hand the way the manager was looking at us was very mean. And when I would ask for help or ask a question, her response was very rude. I will not be coming back to this Carter's again!! read more

Online ordering review: using the app is super easy! You can sign up for a login and their rewards, and the app has special rewards points that you can try to earn, depending on different activity. There are lots of great clothing options at many different price points. I love the holiday specific options! The clothes are great quality. The onesies have extra enforcement at the snap buttons. One thing I noticed is their sizing is not a range. So: NB, 3 months, 6 months, etc. My daughter is 6 weeks old and probably about ten pounds now, and is fitting into the 3 month clothes, so keep that in mind for sizing! I loved ordering online and being able to sign up for a curbside pickup for no shipping cost. They also ordered an option at check out to ship some and do a curbside partial pickup that same day. You are able to filter options in the app, if you need to pickup something the same day, or if you just want something shipped. read more

See all

First time here. I was looking for a dress for my daughter for a upcoming party we're attending and most places I've gone to had all their fall collections out. As I entered I was greeted and approached and asked if there was something I was specifically looking for. This place is stocked with so much clothes on the rack there's almost no space to move them around. I also noticed how neatly and well-organized this place was they had all the sizes in order on the racks as well at the clothes folded on the table it was amazing. People who loves organization and is alittle OCD about it would be in heaven like myself seeing all that. They had a lot of sale/clearance items. Personally I thought some of their items were still overpriced even then though they were already on sale. But some items were priced fair. Lucky I was able to find a dress it wasn't her size but I knew it would fit perfectly and it was on clearance for $8 which was a bargain. They have clothes for boys and girls NB to toddlers. They have toys, shoes, hair bows etc... They also have a rewards program it's free to sign up. It was a great experience I came out with some cute clothes for a bargain and the staff was friendly and the place is soooooo organized, I just love it! read more

I love how Carter's always has some sort of sale going on so I can always leave here without spending a fortune! You can find a lot of baby's first "insert holiday here" bibs and clothing at this location. My only con is one time I ordered the cutest items that were doorbuster prices, only to get an email notification a few days later that my items were out of stock, ughh! They always seem to have long lines (especially because of the pandemic) which I'm not a big fan of so I've been taking advantage of their online ordering and easy pick up system. Curbside pick-up is a lifesaver mamas! read more

I'm very disappointed with Carter's online store. It tells me that the items I want are in stock. I go to purchase and a week after, I get a notification that my order has been cancel and I'm issue a refund because they could not fill my order. This has happen multiple times. I'm very disappointed and will not be shopping with Carter's any longer. What's the point of having stock items on hand and come to find out they have run out. Smh read more

Every time I go in here I never get a hello or ask if I need help, it's always me getting ignored and the girls talking about their hours or each other. I went yesterday asked a question about sizes and instead of the usual "let me check another store" other stores give people I got "well you can go down there and check that would be your best option" no help whatsoever. read more

I am so disappointed at the store because I have called to find out on that online purchases because I was confused if you purchase some items what a be able to pick him up at the store the same day like Walmart and target have it and I was falsely giving the wrong Information so I placed this order for Christmas thinking that I was going to be able to pick it up the next day of my order I waited for the confirmation and when I received the confirmation it said that it was going to be shipped to the store in three business days and I was in shock. I placed the order on December 22 it's been over three days and more now I just got a text saying that I'll get my shipment delivered to the store on January 3 of next year and I still have to drive 45 miles to go pick up my order, if I wouldn't known about this I would've just had it delivered to my house. IT WAS a Christmas GIFTS. read more

All the employees are so rude(Especially the Manager). You would think since your around babies you'd bring some positive energy to work but not at this Carters. Had such a horrible experience today that I'm going back to the store tomorrow to get a refund on all the stuff I purchased. read more

This store always seems to be pretty well organized and clean which is a plus as it helps to find what you need quickly. I just wish it had a little more inventory as it lacks in comparison to other carters locations. read more

I went in to get some outfits for my granddaughter and I asked Amanda for some help she looked as if she did not want to be there and no personality at all. I was very disappointed in the service I will not be going back to that location. read more

Carter's is like my favorite store, and I don't even have a kid! I love shopping for all the babies/kids in my family. Carter's is always having some kind of sale going on, which makes each trip a little more worth it. Their door-busters are always a steal! They range typically from $5-$10. I mean you can find $5 onesie's, $7 pants/shirts, and $10 pj sets. The regular priced clothes are almost always 40-60 percent off the ticketed price as well. Above all, Carter's is selling quality (and super cute) clothing for a more than reasonable price. The ladies that work there are pretty nice as well. Join their email list & get coupons sent right to you. read more

Thank you helping me not make an extra trip ! I made a purchase online and pick up in the store. I had a hard time getting to the store before they close and got there right after. I called the store if I could just pick up my item since I didn't have to pay or anything. Sure enough they brought out what I bought ! Thank you so much I really appreciate it. read more

Good deals, specially online. And you can pick up in store. Spent about $45 for all this, 5 onesies, 2 bottoms,1 full body onesie and a whole outfit which I think is the cutest thing ever. Although the cashier wasn't to nice, just a bit more work on their customer service. All in all I like! read more

Carter's Babies & Kids - Accessories Near Me - Fresno, California

Staff is very rude and unprofessional. While I was shopping on a slow day I witnessed employees gossip about a customer that just left. When I have called the store I was only greeted with a rude toned "Hello" and I had to ask them if it was Carter's not once was I asked if I needed help. Very unprofessional. A lot of the clothes can be purchased cheaper online. read more

Staff was mad rude. Honestly the worst Carters I've ever been to. Could they be more condescending? Looking at all these other reviews, it sounds like this store needs to look into their own staff and consider hiring employees that follow a code of professional conduct. I have never felt so embarrassed in front of my own family. If this is what Carters considers customer service then people should not bother with this store. read more

I love the clothes but the staff is terrible!! Not helpful and really grumpy, I was checking out and the lady barely said anything, you think maybe a hello would be manageable! read more

Love shopping at Carters for my son! They almost always have a sale going on. I signed up for their emails so I'm always aware of sales. I've shopped here so many times and I have NEVER had a bad experience with the staff. They are welcoming, professional, and helpful. The store itself is very clean and organized. The only thing I would say that needs some attention is the lines at check out. There's almost always 2 girls at the registers and because of the way they have it set up, their is some confusion on whether their is 2 lines or one. Maybe they should consider a sign that says line starts here or maybe even those foot decals on the floor guiding the customer to one line. read more

So today I went into the Carter's store to buy shoes. I normally shop online but I decided to come because I was nearby. I've been to this store numerous times before and it's always been the same. The Store Manager is rude and the rest of the employees lack customer service skills. I don't know if I'm an intimidating looking person or if it's because of my race? Because other customers who were the same color as the store's employees were all greeted, asked if they needed help, and the employees all had a decent conversation with them. Not with me. As I'm walking out I seen the Store Manager see me walk out and she didn't say "Have a nice day". It's really not that hard to be nice to employees. read more

horrible customer service i came saturday april 3 at 7:30pm their store hours say it's open till 8:00pm so i decided to call the store & was answered by Savanna saying that they had closed already which made no sense because they should have been open till 8:00 just a tip if you guys actually want business i would stay open till 8:00pm like the stores hours say. read more

Love carteers brand! The clothes are super soft! Love the cotton onesies!! When I registered at other stores, half if not all the clothes I selected were carters brand. Great quality clothing and great fit! Other brands fit too big around the neck area, or too wide in the Torso, with carters whatever size your baby is I feel with the right size its a perfect fit! read more

I only go into this location when its been long enough to have forgotten by last experience! Today as they were ringing up my purchases, the cashier says "you know about all our sales today, right?" When I said no she proceeded to tell me and there was a table that caught my attention but told her to finish my transaction and I would go back. She rang up my order and stated I qualified for a 25% discount for spending over $42.00. Then said, "oh no, it wasn't 42 before tax, you need to spend another $1." The other clerk proceeded to suggest I purchase the $3.00 finger puppet. Since I was going back to the table she mentioned, I said no, I would keep shopping. I picked up 3 shirts off the sale table and another outfit from the wall, not on sale. Now my order is $54.00 and she says I do not qualify for the 20% (no longer 25%). The extra items were from the sale table. I reminded her the 4th item was not and well over the $1 she said I needed. But now, for some reason I don't understand, none of my purchases qualify. Since I only the last 5 was from the sale table, and everything else from regular racks, it didn't make sense. I told her to take off the extra purchases and she said no, I got those free. What the heck, free just cost me another 12! I ended up taking all the items bc I was too frustrated trying to explain they were not "free." I won't go back anytime soon. read more

I love this store but their staff no so much. I been shopping there for the past 10 month. I go there about 2 to 3 times a months a bit much but my baby looks adorable. Because of the staff I may stop and just shop online. They are all so rude and unhappy. The managers are the worst of them all. While shopping on the clearance rack outside one of the managers moved it inside. Did not say excuse me or I am sorry she just completely ignored me and moved it. Why the attitude. It's a baby store. They never smile at you. Why why why be so mean. read more

Got a gift for our baby shower that we don't need. Came to exchange but lady said that they don't do store credit. Definitely don't recommend giving anyone gifts from this store. read more

I love shopping here. The staff is friendly and funny. They always treat me and my kids so well. Whenever I come into the store, the staff greets me warmly and they let me know about the amazing sales always going on. On top of all the great customer service, they also take really great care of my kids. I never have to worry if some thing is clean, they always make sure that the play table stocked with crayons colored pages and puzzles. And whenever my kids talk to them or ask questions they genuinely answer them and have fun with my kids. The management team is really great too. You can tell that they have a very well-trained staff. They are so knowledgeable about their clothes and they always take the initiative and go the extra amount find me whatever i need. Whether it's calling the store in Tulare or giving me a free shipping coupon so I can order it online, they always make sure I'm taken care of and find the items I need. They are awesome and I would recommend shopping here to anyone I know! Keep I the great work girls! I know it's probably not easy working in a baby store.. Haha read more

My daughter has always worn Carter's brand since she was born. It's the only thing I buy for her. She is almost 1 year old and already in 18M pushing 24M. I find that the Carter's brand runs bigger and fits her for longer. I think this store has a good selection of what is offered online and has several sizes available. I will say though, the boy selection seems to be MUCH smaller and if I had a boy, I could see myself being disappointed. The girl selection takes up a majority of the store, specifically, the N-24M section. The N-24 month selection for boys is noticeably smaller..But I'm not complaining because there is no boy here :) I think they are very fairly priced and love the 20% $40 or more (way too easy to do) or the 15% off the entire purchase if less than $40 along with all the deals in store. I will say as a side note, I have found some excellent associates that are helpful, and then those that are not helpful and appear to not know company policy. For example, I will bring in something to return with tags attached and the original receipt. I have always been able to exchange for something (not even the same item because sometimes they don't have it in a different size) that was the same price to begin with prior to my discounts and get it for the same price as I paid from the item I was returning..an even exchange. This last time, the girl told me (for the first time ever in 1 year) that the only way I can get an item for the same price (with the discount) I originally paid even though it is the same price as before, is to get the exact same item. She told me the coupon I used before is not valid on an exchange of a different item. Never had that issue before and will steer clear of that associate as she is the only one I have had issues with. read more

I like carters brand, and usually have good sales, but this location is ALWAYS out of sizes I need. ALWAYS and when you ask if they have any in back , I have gotten eyes rolled at me. Really if you hate your job, quit. Needs more stock, and friendly workers. Rude read more