I wanted to love the Carvana experience. The promise of a seamless, tech-forward car buying process sounded like the future. What I got instead was a masterclass in corporate avoidance and customer neglect. During my return window, I raised serious concerns about the vehicle and repeatedly attempted to escalate the issue. I was assured that someone from senior leadership would reach out. They never did. Not once. Not during the window when action actually mattered. Customer service was polite but powerless -- endless apologies, no real solutions. Meanwhile, the clock kept ticking. The return window closed, and so did any meaningful support. For a company that spends millions marketing convenience and customer obsession, the lack of accountability at the leadership level is stunning. When something goes wrong, you're not dealing with innovation -- you're dealing with a wall of scripted responses and silence. Buying a car is one of the biggest purchases most people make. Carvana treated it like a disposable Amazon order -- except you can't just drop it at Whole Foods when they stop responding. If everything goes perfectly, I'm sure it's great. But if something doesn't? You're on your own. Proceed carefully. read more

Ill start off positive. The customer service is top tier, pleasant and helpful team. Now for the big one. My car is broken! Ive had it for 7 days 4 of those its been bouncing between shops​ getting inspected waiting to see who the warranty company will let fix my car. The 101 point insoection that is supposedly done some how missed that both lower control arms are needing to be replaced, there is some kind of sensor that needs to be replaced (the safety features in the car won't work until it's fixed) as well as the former owners of the car smoked in it. None of this was disclosed. Who ever detailed the car basically vacuumed the inside and cleaned the outside glass and body. There is crud at the hinges of the rear hatch, all around the rim of the moon roof, and basically everywhere that the weather sealer is. read more

Carvana makes buying and selling vehicles so seemless and convenient! Will forever be a customer!

very professional and quick no delays everything ready when I arrive . They certainly have my business!!!!!

My daughter bought a Jeep Wrangler and had it shipped to her for $1900 to find out it was a piece of junk. When it came to a stop it would pull to the right and there was this rubber burning smell that was intense. She took it into Pep Boys, which Carvana recommended. They told her it was pulling to the right because the left front brake line was non existing and the smell was because the tire was rubbing up on something. They said who ever put the lift kit on it did a poor job and they couldn't fix the rubbing and brake line for the way it was lifted. They also said that it was full of rust. That the rust was all along the bottom of the car and in the engine compartment. They recommended that she return the car since it was still in the 7 day return policy. She returned it and they cut her a check for the $14000 she put down but would not return the shipping fee of $1900. How did this car pass their multi point inspection and test drive with no front left brake line and the tire rubbing? Pep Boys and we can not understand how. So beware of Carvana. You're taking a chance of getting a lemon. We thought they were legit especially since they have representatives like Shaquille O'Neal promoting them. Never again will we use them or refer them. My daughter could have been extremely hurt or hurt somebody else without the brakes working properly. With the tire rubbing against metal it could have blew and caused an accident too. read more

Driver did great. Selling price changed at pick up. Docs resigned and payment was supposed to go to my acct ACH. That evening someone called and asked for my address to send the check. I still don't have payment and no one has called me back yet. Don't recommend! read more

quick efficient did what they said they would do will be repeat customer .........yelp requires 85 characters sothere

Well, I have to update my original review. I spent all week trying to get the proper paperwork. The vehicle I chose is really nice....it is wonderful. The problem is getting information from car and. I was stopped for no inspection sticker. I checked the car and it ensure, then ended up texting with the helpdesk. I was told I needed to take the car in for inspection, then submit the receipt for reimbursement. So I got the vehicle inspected, but wasn't able to get the sticker because I didn't have the full registration yet. I went to txdmv.gov....its not ready. I called dmv and was told car and had the sticker. I called car and, only to receive automated messages and was told to text. I texted caravan help and was sent yet again in circles. Then was told the vehicle was inspected a day before I picked it up, so they wouldn't reimburse me. So....today is my day 7 and I am returning the vehicle. I hope not everyone goes through this, but apparently I was not given the "sales package", which means I'd need to eat for approximately 54 days to get the registration and inspection (I would need to request and pay for a replacement). So...I'm not too pleased right now. I'll be looking for a new vehicle this weekend. Ugh So disappointed. HOWEVER - they are honoring the 7-day trial period for returns. That is good. read more

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You pay over $1,000 non refundable delivery fee without being able to see what you purchased which I found more scratches, buffing swirls and a seat problem not shown in pictures on their website description. They also did a crappy job detailing it. The only thing positive was the gentleman signing the purchase release forms with me. read more

Cars are sold in shockingly poor condition. They claim a rigorous 150-point inspection, yet somehow missed major oil and fuel leaks-serious issues that should never be overlooked. Unless you enjoy spending more time at the dealership than on the road, this is the place for you. The ONLY pro is a three-month warranty, but it doesn't redeem the experience. I don't recommend it. Trust is everything when buying a vehicle-and this is not the place to find it. read more

Sold my truck to them. Great service. Fast payout. My money was in my bank the same day. In and out in 15 mins.

Selling my car through Carvana was very easy. I submitted my car details, received a quote, uploaded all the required documents, and they came to pick up my vehicle. Although the offer I received was slightly lower than the market value, the overall selling process was extremely simple and hassle-free. read more

Experience with Carvana was nothing but a complete sh*t show. There was nothing but lies and delays poor communication, poor professionalism. They never delivered on anything that they said they would I would not advise anyone to ever use Carvana.. read more

Waited for an hour after my appointment time. They withdrew the offer because the car needed a tune up

My friend purchased a vehicle from Carvana and this was her pick up location. We were probably there for 10 minutes. Amazing experience and friendly people read more

Just wanted to share how terrible carvana is. I found and confirmed pickup for a vehicle, they confirmed the appointment and everything was fine. They then wanted me to fund the purchase and I haven't even seen the vehicle lol. Who does that? They must really be desperate. Needless to say they missed two deals due to their failing business practices. In speaking with my financial institution the told me not to sign anything until I see the vehicle in person. Buyer beware. read more

Working with Carvana has been one of the joys of my life. I purchased an automobile from them in 2021 and just a few days ago I sold it back to them. from start to finish from 2021 to 2025 there wasn't a glitch or a hiccup or a problem of any kind in this entire transaction. If I could give Carvana 10 stars I would. Their customer service is outstanding and you just couldn't ask for a smoother way to buy or sell a car! read more

This was my first time using Carvana. The process was fairly smooth. There was only one small hiccup when I went to pick up my truck, but it was all worked out in about 15 minutes or so. No time was wasted like sitting at a dealer for half a day, or longer. I got what I wanted for my trade and will definitely use them again. read more

So far so good,, but can't communicate by phone cause can't understand what they say. They communicate mostly by text and e mails. Girl that delivered in Shreveport very good. Sidney Montgomery read more

I boufgt a 2023 Ford Bronco,The experience was okay, but they had it listed in the description as a Hardtop and delivered a softtop, which is doable but for future buyers just be aware that there really is no way that I found to contact carvana to verify details. When I finally did get a hold of someone it was "Well mistakes happen, sorry. If you want to trade it in or cancel you have 7 days" Very lackluster customer service, I will refininace as soon as I can so carvana gets as little interest off the loan as possible. The vehicle itself is acceptable, and they did give me an extremely good deal on my trade, so there is that. But all in all, would I use them again? No. They served their purpose to meet my needs for the most part but I would not recommend unless unless you can get a hold of them and verify that what they are selling you is what you are actually looking at. As far as the Bronco goes, I like it and will eventually get an aftermarket hard top for it. Bottom line, I think they practice deceptive marketing and would not recommend if you have other options. read more

I asked for a price to sell my 1998 Chevy Silverado. They offered to give me $300. What a joke! I posted it on a local social media sight and someone paid me $1,500. Are these people for real! read more

The absolute worst car buying experience I have ever been a part of. Car bought, contracts signed, insurance put on vehicle - the whole 9 May 4the and 5th. "Get it by May 10th" is what we were told. May 9th comes - we were delayed. No information as to why. I tried chatting with an 'advocate', who was short and abruptly ended the chat. I called and spoke to a nice woman who told me it was a 'cosmetic issue'. No further info. I asked, "what wasn't disclosed? Like a house, don't you have to disclose major issues or get reported to the AG?" No info. We go ahead and sign the new contracts and wait. Our new date - May 16th. I take off of work for that day. We get everything ready to go. May 15th, I get a text saying "we're on track" and to get everything ready. We do. At 2am, I get an email saying we were delayed again. No explanation. New date, May 22nd. I read over the contracts again. I notice that the website/app shows 83k miles on the vehicle. Weird, because I distinctly remember 82k. It's verified on my original contract. I call. It takes me 2 people to find out they say they "don't have a key to the vehicle". That's a lie, I say. I ask how they moved the vehicle. No answer. I get set up with the "Executive Resolutions Team". I am told it was, indeed, the key was gone. Interesting, since I know for a verified fact it takes 20-30 minutes (max 45) to flash a new key fob. Less than an hour is now costing me another week. The ERT guy says, "the mileage is due to test driving and running it through our inspections". I ask, "do y'all do those just prior to getting it ready to go?" "Yes," he says. "Now, I want you to follow me here - wouldn't you need a KEY to be able to do all of that?" "Yes", was all he would say. I have paid delivery fees. I have paid the additional fees to have it brought to my home. I have been approved for the loan. I have paid a down payment, which wasn't required. I put it on my insurance, where it had now been for 2 weeks - no car. Through no fault of my own - Carvana has made this a horrible experience. This is an understatement - as the words to describe how truly bad this is, don't exist. The advocate assigned to me by the ERT was supposed to call me today (May 17) at 13:00, my time. He did not. I gave him an hour and then called. I spoke to someone else who wanted me to relay the story again. I refused to. I have told it to at least 8-10 of their people. They need to take better notes. They need to communicate better. Just so everyone is aware, the contract states "delivery dates are estimates...". It is in small print, at the bottom of one of the innocuous pages. I have very vocally informed them that that does not hold up. It is not anywhere on their website or app. A reasonable person would have a reasonable expectation that "Get it by Monday", would mean you are getting it by Monday barring extenuating circumstances (torrential rains and hail, tornados, etc). As a matter of fact, Amazon just had something similar go down with them in the past year or so. I located and began writing the CEO, and will continue to do so. I did the same thing to Home Depot a couple of years ago when they refused to help with something they sold. Eventually, the problem was handled - but I had to fight for it. I have written a review similar to this for the BBB of Tarrant County. I have made posts on X, TikTok, and Facebook. I will continue to do so. This has been an epic failure. I am not the only one this has happened to, either. Others have told me how they have done the same thing to them - delaying in some case for two months and holding on to their money. Beware when dealing with Carvana. read more

Do not purchase a vehicle from this Carvana. I received my car with damage that was not listed anywhere on the listing nor in the photos. They placed after market brake pads and rotors on the vehicle, which can not be done with some luxury cars. The car sounds terrible when running due to this issue. The warranty sounds great, right? WRONG! They do not cover anything and basically say tough luck! So, do yourself a favor and take your business elsewhere. read more

I sold my car to Carvana to help with expenses related to my chemotherapy. I actually received more than expected because of damage to rear bumper. The whole experience was stress free and I would recommend Carvana to everyone. read more

We made arrangements to have Carvana buy our car. We reported everything on the exterior that was damaged, everything. When they arrived for our scheduled meeting, the agent declined buying the car because of a cracked windshield that was disclosed. Very deceitful in the whole process. Warning, don't have any dealings with Carvana. read more

In and out in less than 5 minutes with the check, the service is great and people are awesome, yes if I need to sell my car again I would use them again, and I would recommend this location to my friends and family read more

Wonderful experience. Very easy and didn't have to deal with a salesman. I would highly recommend to anyone who is looking for a new vehicle and doesn't want all the hassle. Will 100% be using Carvana again read more

Well I was impressed, sold a car we had and the process was greatness, never left home and offer was above the book, it was easy, great communication and will be my 1st choice next time hands down read more

everything was excellent with the exception of a Panomiric roof that was cracked and never disclosed ..and they won't fix it