Easiest way to sell a car, I enjoyed the entire proses, from start to finish, I spent probably 10 minutes on their website and couple of days later some 15 minutes at the store and I walked out extremely satisfied, with the cash on my account, thank you... read more

No show or sp much as a phone call on 1st apt. Called late the night before on 2nd apt. To cancel/reschedule last minute.. finally on the 3rd apt. Transaction went thru....... there are plenty more companies buying cars for good money , don't think I'll use carvana again !!!!! read more

My car was delivered making a grinding metal to metal sound. Customer service refused to exchange it with the 7 day threshold. My car was delivered on July 30 and as of today Carvana stated my replacement vehicle will not be delivered to me until Aug 19. This vehicle is unsafe and Carvana should honor there agreement with car exchange is a customer is dissatisfied within 7 days. So far my replacement vehicle order has been pushed back 3 times! read more

At first I was skeptical due to buying a car online was so new to me. I read the reviews which made me even more nervous. But I did it. I purchased my Hyundai Elantra 2018 with only 843 ORIGINAL miles. The car is impeccable! The service was quick and easy. Great customer service! I rcvd my tag & registration only a few days after my 7 day return policy was over. Oh yea you actually have 7 days to return after purchase. I will definitely purchase another car through Carvana for sure. Not sure what the negative reviews were all about but my experience was awesome‼ read more

Went online to get an estimate. After I put all the information in I was given an offer and made an appoitment. I went to 3 other places and they were all more then $2K less then what carvana was offering. The appointment took less then 15 mins I filled out the paperwork which was already ready for me when I got there and they handed me a check. Easiest process and very convenient would highly recommened to anyone looking to sell their car. read more

Just went through a long process to get an appointment for pickup. After multiple calls and text from their advocate all I needed was insurance. Surprise, they won't help with pictures of vin and car for the insurance. Their advocate over the phone straight out told me that they won't help me and that if I can't convince my insurance to give me a policy without pictures to just not buy from Carvana. I was left in shock on how rude he was. After days of uploading files and phone calls, it all ended so horrible with rude customer service. read more

Carvana was fabulous. They by far offered the best price for my car. I compared the price to two other car sites. They picked up my car and gave me a check. It was all very easy. They did a very short inspection and had a very short test drive. It was all vey easy. read more

Great experience the process was easy picked up the truck n notice that the right front door was missing its logo upon further inspection I notice that they done some repairs which was done poorly over spray every where.the car fax says no reporting accidents but something happen here. Netherless to said left with no choice but to take it since I already sold my car.took it to a shop n fixed the issue.other than that still a great deal .they should inspect they car more thoroughly. read more

I would never buy a car online again. They make it sound so easy. It doesn't matter how many times i submitted all the requirements everything went wrong. The car was more than 6 hours late, not to mention there were several things wrong with it that were not listed and then to make matters worse, non of the paperwork was in order and the driver had to drive back to their office And get the correct paperwork. The broken and rattling parts now have to go thru a process to get fixed thru Carvana. If It wasn't out of necessity I would not recommend them. Very very unhappy read more

Carvana offered more for my car than competitors. The drop off process was quick and easy.

This was actually the second time I've done business with Carvana and both instances with positive results. Based on my original experience a couple of years ago, I've recommended them to friends and neighbors and they also had great experiences, so I would continue to highly recommend doing business with them. They communicate and keep you posted during the entire process and they show up on time. Their field team are very professional and respectful which is truly appreciated compared to todays lack of customer service from the auto industry. Thanks. read more

I found a mice nest (yes you're reading right) under the hood when I took the car for an oil change that was to be done prior to delivery!! It also came with a scratch. Supposedly, the driver hit a road bump! At least that's what he told me. Of course I called Carvana and the lady was very nice. She offered me $100.00 for detailing. The check takes a few weeks to process. Hopefully I'll get it by mid July. As to the mice nest, they want me to send them the bill. But there's no bill for the removal, but for the oil change. I tried to reply to the message, but just like that it disappeared! read more

I sold my car. Was a very easy process once all the information was reviewed. Getting the information reviewed was a process itself. They said you will be notify in 1 to 2 days which is great but that definitely didn't happen. I had to call them after almost a week. Still not bad but they need to update there notifications from 1 to 2 day to about a week. read more

Carvana. Stay away. Jumped through a million hoops. Uploaded every doc. Spent money on insurance. Now need a refund. Wasted 2 days of my life only to get a refusal for insufficient documentation. WTF???? Go elsewhere please. read more

I had an excellent experience with Carvana. From the application process to approval to car delivery, everything was such a smooth transition. This is truly an excellent new way to purchase a vehicle. I don't think I will ever go to a car dealership again, unless it is absolutely necessary. As of the date of this review, I have only had my vehicle one week. I drive from South Broward County to Coral Gables, Florida, a couple of times a week for work and my sexy 2017 Cadillac ATS 2-Door Coupe has handled beautifully. read more

Carvana exceeded my expectations. It was so easy. They communicated through the entire process. Before I decided on which car I would purchase, I chose a few different cars while I was doing my research. All of the Car Fax information they provide is invaluable. When it was time to get my car, I opted to pick up my car from them because I wanted to see the facility that I drive by all the time of their car vending machine. The process was seamless from beginning to end. My car was registered by them flawlessly. Love my car. Amazing experience. Extremely organized company. read more

Carvana Miami - Miami Carvana - Car Vending Machine - Auto Loan Providers Near Me - Miami, Florida

Carvana sold me a 2018 SUV with only 28300 miles on it but had severe drivetrain and suspension issues. All the mechanics that were in network refused to work on it after hearing that it had Silverrock warranty. Wasted my time and money trying to get this car to in-network mechanics that refused to do any work on the vehicle. I approached Carvana within the 7-day return period, about two days after I had taken possession of the vehicle and asked for them to help me find another car, the "advocate" refused to help at all with financing or pricing for the swap. What is the purpose of the "advocate"? Who are they "advocating" for? Certainly not the customer. Carvana is a complete waste of time and money, I was happy not having to deal with people at a dealership at first but now I see that it's better to deal with crooks you can look in the face rather than phantoms that claw at you but you cannot fight. They can come pick up their piece of garbage will not waste another minute of my time with them. P.S I am so annoyed about what happened, that I actually posted reviews on yelp, google reviews and BBB. I never do reviews. read more

Excellent experience dealing with Caravan to trade my car for other more new, fast process and fair offer, every thin was as expected and the delivery was on time, best way to sell and buy a car, I love it. read more

This was my second car that I sold to Carvana the first time the experience was awesome. The second time may appointment for them to pickup my vehicle everything was scheduled formpickup at 3pm on Thursday thirty minutes before pickup time they rescheduled for Monday. After taking half the day off from work to be home. I rescheduled for Saturday and vehicle was pickup that morning. No hassle at all. Will sell again with them. Just don't like wasting my time read more

My car arrived and the outside looked great. Sad to say, the inside was an ashtray. The A/C vents sprinkled with cigarette ash. Car floor has cigarette burns, steering wheel was beat and basically disintegrating. They claim to do a 150 point inspection, however, the cars brake fluid has not been changed since 2019. We're in 2022, I don't know why you would deliver a car and state everything is fine with the car. Yes, I'm aware it's a used car but at least clean it up for your customer. Not too happy as of right now. And I definitely expect them to cover the cost of flushing the brake fluid. Honestly ridiculous. Really disappointed in Carvana. read more

Problem I had was not picking up my car as scheduled. The guys that picked up my car were very nice and explained everything. I highly recommend them read more

Had a 9AM appointment for them to pick up my car. It's currently 11:08AM, and they never tried to reach out. Had to call them to find answers. Girl in Arizona can't get a hold of the people here in Florida to get answers. She offered to reschedule . . . Reschedule for another day when I take off work for them to not show up? Horrible customer service. read more

I had to sell a car for my brother as he is in poor health and cannot drive. My daughter had used Carvana and highly recommended it to me. I was unsure about selling a car online and then my daughter's in-laws used Carvana and had a great experience, so I decided to give it a try. The whole process was done on my phone and had an offer immediately. I loaded a few pictures they requested and I was done! They even came to my brother's house for a small fee of $25 so he could sign the paperwork there. The driver that picked up the car was very pleasant and helpful. read more

I sold my car back recently to Carvana and they quoted me about 5k above all other local car dealerships. The process was very smooth. They came to pick my vehicle up and literally handed me the check to the amount quoted. I have no regrets with selling my car to Carvana. read more

Great service! From your online quote all the way through to the actual pickup, Carvana was was fantastic. . The pickup was going to be delayed due to weather and traffic, and Lynetta Davis (the Carvana driver) went above and beyond to keep me updated as to her status. An excellent experience overall. read more

I was totally pleased with the process and the value that I received from Carvana. It was exactly as it is advertised and above all the professionalism showed through. I received a greater amount from Carvana then I was promised through any other website or private party. I would recommend Carvana to anyone interested in purchasing or selling their car. read more

smooth better than dealerships, and they fixed any imperfections

The sale of my car to Carvana was seamless. I received an online quote, followed up with some details and within 24 hours had scheduled the transfer of my car to Carvana. They came to me, with a check in-hand for the exact amount they quoted online...no negotiating. The gentleman who came with the flatbed Carvana transfer vehicle was on-time, professional and friendly. Also, Carvana gave me the highest quote of all the on-line car services. I would definitely recommend this service for selling your car. Please note, I did not buy a car from Carvana--so there were no strings attached to the amount they quoted and paid for my used vehicle. read more

I have too say that my current opinion of Carvana is horrific. Way harder to purchase than simply going to a dealer. My pervious experience with Carmax was amazing. I'm in the middle of the purchase process and have invested so much time already that I'm probably going through with it, but after reading these reviews I may just back out. The website sucks and it has taken nearly 3 days already. They need web experts to come and fix every glitch in the deal. Slow to answer phones and the chat feature is really a FAQ. Geez... I wish that I wasn't so far into the process already... I have a sick feeling already. The one thing that I will say is that they seem to have more cars available than Carmax, but I think the quality may be less. Even the functionality of the Carvana site is very bad compared to Carmax. read more

No problems so far. A bit pricey with no haggle. Bought extra warranty so we will see. Will agree the car was a bit dirty on the inside upon arrival but that's the least of my worries. read more

What a fiasco, I felt like I was playing 20 questions with a child. They don't know what verification they need, underwriting is evidently the busiest part of the company and the word "approval or "approved" isn't used properly at all. Waste of time and effort. read more

I would give a NEGATIVE 100 IF I COULD! What a rip off!! **SCAM ALLERT *** Fill out the forms correctly. And they give you quote.. which is 1000% inaccurate I was offered $5600 profit after they bought out my car... NOW..WITJ THE LAST AND FINAL STEP..THEY TELL ME I NOW OWE $650! ARE YIU SERIOUS! So now instead of making a profit.. they want ME to pay them $650!! Deal is now dead!@ DONT FALL INTO THIS SCAM!! read more

My car was delivered and was not very clean. I also noticed a scratch along the driver side of the car. I told the delivery guy and he said he would submit a report with pics of the scratch. As of now I have not heard anything from Carvana about the scratch that was not in the pictures on the website. I have called three times and waited to speak with someone. I got disconnected twice. now they one-week trial period is over and I am very unhappy that no one reached out about the scratch. The car should've been detailed before it was delivered. read more

I was looking to sell my 2017 Subaru Impreza Limited Sedan with 10,800 miles on it and I first went on KBB and tried their "instant value" tool since KBB is known as the industry standard that dealerships use to value vehicles but they gave me a really low offer of $12,400 for my vehicle which I thought was an unfair and really low offer so I tried other alternatives. The next place I tried to get a quote from was Carvana who had a really simple process on their website where you honestly fill in the condition of your vehicle (excellent being showcar condition, just okay being what most people fall into, and bad being if your vehicle needs mechanical work) and then you have little checkboxes for types of damage that the vehicle has like dings, dents, scratches, rust, scrapes, etc. Once you fill in the information for the condition and mileage of the vehicle Carvana will give you an instant offer for it and if you decide to accept it you then upload copies of your title and drivers license and schedule an appointment to either drop off your vehicle or have Carvana pick it up. The offer that Carvana gave me was for $16,000 which was better than KBB's instant offer of $12,400 that I received but I still wanted to try one more place before selling my vehicle to Carvana since I also heard good things about selling cars to Carmax. I scheduled an appointment to have my vehicle inspected by Carmax and drove it to their Miami Lakes location to see how much they would offer for my vehicle. Carmax doesnt let you know automatically on their website how much they offer for your vehicle like Carvana does so I had to drive there and have them inspect my vehicle before I could get an offer. The offer that Carmax gave me was for $16,000 which was $19 lower than the offer from Carvana, I asked them if they could price match or beat Carvana's offer but they said that they cant negotiate a higher price so I sold my vehicle to Carvana. I scheduled an appointment to go drop off my vehicle at the Carvana location that they emailed me and I was greeted as soon as I walked in through the door. A few minutes later the person who inspects the vehicles came and told me how the process works and asked for my car keys to inspect my vehicle while I waited inside the lobby area. A few minutes later he came back and we signed the paperwork to sell my vehicle to Carvana, the process couldnt have been easier! Carvana even gave me a free Uber ride back to my house after I sold them my vehicle which is something that Carmax doesnt offer. I was highly satisfied with selling my vehicle to Carvana, it was a fast, easy experience, their offer was fair, and they even gave me a free ride back home. read more

The process is usually painful as usual because you deal mostly with AI. The vehicle is I would say since this is my second one 90% of what they show you and tell you. I bought a 2016 BMW 528 I and within the first month I had to replace all the rotors because they were warped. You can feel them when you hit the brakes from the beginning but I wasn't sure since I break hard that it may have been the antilock but no, all the rotors and brake pads were shot. Otherwise the car was beautiful. I just got a 2019 Cherokee Trailhawk the car is absolutely pristine it is beautiful however, tomorrow I have to get rear brakes and rotors done. It's been two weeks. I looked at their inspection sheet and it showed the rear brakes were I would say 75 to 85% cooked. I felt a rumbling in the back which is usually a precursor before they start to screech, now they scored the rotors so guess what now I have to replace the rotors also. If they knew that the brakes for that worn, why were they not replaced? I know you need to maximize your profits and this car was not cheap, but it's something that should have been taken care of instead of checking it off is OK because they they leave the inspection sheet in the glove box. I gave them a 3 because generally the car is as advertised, however, those little hidden repairs that are actually critical to the vehicle need to be done before instead of having some monkey look at it and put a checkmark saying it's OK. read more

Simple and easy transaction after the tedious chore of sending multiple pictures was taken care of. The remainder of the transaction went very easily. read more

Smooth transaction, easy peasy. My advocate was friendly and professional. Arrived when he said he would, explained everything step by step. Couldn't have asked for a better experience. If I ever need to again, I would definitely use them again. read more

Delivery was smooth except for the car smelling like someone took a dump in it. Seriously ? I paid 40,000 for a car that smells like shit and cigarettes and to add on to that the customer service sounded like like were dead inside. Carvana feels like a company that treats their employees like trash which then causes shit productivity and results to the consumer ie me. I will be returning this POS and will always tell people to stay away from this company. You get better deals at local car shops. read more

The whole process could not have been easier or more stress free. From beginning to end we were pleased with our experience. I recommend Carvana to anyone interested in selling or buying a car. We called Carvana because my husband could not believe that such a good offer could actually be legitimate. The people who answered his phone call were courteous and helpful and eased his mind. The driver who came to pick up our car was friendly and efficient. The whole experience was very positive. read more

Zero Stars- this is the worst shopping experience for a car I have ever experienced. No matter how many times I was told by customer service they were being transparent, the only thing I am left understanding is that they were clearly not. When one story they told me one day about the delayed delivery of my car did not match the one the next day I knew I was not valued as a customer. Carvana did not live up to their agreements with me and communicated so deceptively that I had no trust left that they would ever deliver the vehicle I was attempting to purchase. There are too many very poor reviews (see Better Business Bureau reviews) about Carvana to make the positive ones worth the risk. I wish I had dug deeper in my research before attempting to use their service. The experience was a really big waste of my time and energy. read more