Overall, the experience was great. Although we were given a window of driver arrival for 12 pm-3 pm, Monsieur started calling about 9:30 am to say he was on the way. The instructions for digitally signing the car title did not say that it was required. With elderly clients, this needs to be explicitly stated. Fortunately, the Monsieur's experience allowed us to get it done so the sale process could be completed. Monsieur was absolutely fantastic! He professional, courteous & knowledgeable of Carvana's policies & procedures. Kudos to him & we recommend that he get a significant raise!! Thanks again & we'll recommend Carvana to others. read more

The pick of the car is so fast and very smooth transaction i will probably sell my other car in the future, highly recommended.

Wow everything went great. Christine called me and told me her eta. She arrived on time with a smile on her face. Drove the car, gathered the info. she needed to complete the transaction and she was odd with the car. read more

This is the first time I am doing business with Carvana, I had to sell my car ASAP They came to me, very easy and fast transaction Jason( the person who picked up the car ) was very fast and professional Thank you read more

The online process was easy and the car itself was great, but the in-person service was so terrible. We stood in the lobby for over an hour with two young kids while staff repeatedly walked past us and ignored us. We chose Carvana because we thought the process would be quick and efficient for our family, but the in-person experience was anything but that. They said the car was still being detailed when we arrived despite our appointment being scheduled weeks in advance. When I asked for help, an employee brushed me off and never came back. Our representative was shocked no one had helped us when he finally came to us and rushed the paperwork. Very frustrating experience--would not recommend this location and will not likely use carvana use the future read more

The Carvana app and front-end process were excellent. Selecting the vehicle, completing paperwork, uploading documents, securing outside financing, and linking payment were all easy. Early communication via chat, phone, and email was prompt and professional. The transaction failed due to complications with my driver's license, which was not issued by the state where I currently live (military). Carvana requested additional DMV verification after paperwork and payment were complete. I was initially told the issue would take 2-3 days to resolve. After seven days, Carvana canceled the transaction without warning, stating they could not obtain the required DMV information and could not continue holding the vehicle. Customer service could not reinitiate the transaction, even though the vehicle remained listed for sale. They also could not provide records of prior interactions or the original purchase agreement, which disappeared from the app when the order was canceled. While both my down payment and shipping fee were eventually refunded, the process took over a week and lacked transparency. If you are paying cash or financing through Carvana and have a driver's license from your state of residence, the process will likely be smooth. However, Carvana struggled with a fairly common military scenario. The concept is strong, but customer service needs better tools to resolve non-standard cases. I would likely pay more at a dealership to avoid the hassle. read more

Didn't realize Carvana sold lemons until they sold me one. I bought a Subaru Outback that they claimed was in great condition and had passed their inspection. I also traded in my existing vehicle as part of the purchase. Within the 7-day return period, I took the Outback to my trusted mechanic, who put it on a lift and immediately found severe rust throughout the undercarriage. He was shocked by the condition of the vehicle and told me it was worth about 5% of what I paid and should be scrapped for parts. The fact that Carvana either missed or failed to disclose rust this extensive is completely unacceptable. While Carvana did take the vehicle back, they did nothing to compensate me for the time and expenses this caused. I had already purchased an insurance policy for the car and was not reimbursed for that expense. I also spent hours arranging inspections, paperwork, customer service calls, and transportation because of a problem Carvana created. The worst part? When I discovered the condition of the Outback, I asked if I could buy my old car back. Carvana refused. Do not buy from these scammers! read more

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Selling process was easy, but, on the morning of the scheduled pickup, Carvana moved back the pickup time by 9 hours without apology or explanation or asking if the new time was convenient for me. Since of rearranged my schedule to accommodate the morning pickup, this was inconvenient. The person who picked up the car was professional and polite read more

Smooth, Painless Selling Experience with Carvana Selling my vehicle through Carvana was truly a painless and straightforward experience. My partner and I purchased our 2011 Ford Edge on 8/21/14 from CarMax in Laurel, MD, with only 19,879 miles. Over time, she became much more than just a car, and I later named her Jazzmine, a symbol of countless smooth journeys and great jazz along the way. Since 8/21/24, I had been receiving fluctuating estimates through the Carvana Value Tracker. This vehicle held a lot of sentimental value for me; it even carried my partner and me on a memorable 7-day holiday road trip in May 2024, traveling from Washington, DC through eight states (MD, DE, PA, NJ, NY, CT, MA, NH) all the way to Bar Harbor, Maine. When the time came to sell, I did my homework first. I contacted CarMax and two Ford dealerships, but their offers were far less favorable. Carvana ultimately provided the best and most competitive quote. After a few conversations with my partner, I decided to move forward and completed the online selling process on 1/19/26. The process was simple and efficient. I answered a few questions and easily uploaded my odometer reading (226,838 miles), reviewed the checklist, and electronically signed all required documents. Carvana also sent several helpful email reminders leading up to my appointment, which made it easy to stay on track. I sold Jazzmine early Saturday, 1/24/26. The drop-off appointment itself was quick and smooth, though I will note the location was not the most convenient for me (about 50 miles away - Gaithersburg, MD). One small hiccup: the ACH payment option didn't work for me through the portal, so I opted to receive a check instead. There were no hidden fees or purchase obligations. Kudos to Nestor, who was friendly, focused, and well-prepared. He answered my questions clearly, completed the process efficiently, test-drove Jazzmine, and even reminded me to return my license plates before canceling my insurance, a detail I truly valued. Overall, the experience was easy, transparent, and stress-free. And to be honest, I got a little emotional during the final moments. Even something as simple as removing the back license plate reminded me countless journeys traveled with Jazzmine alone and with loved ones including our fur babies. A great first time experience! I definitely recommend Carvana to anyone looking to sell their vehicle with minimal hassle, especially when parting with a vehicle that has meant so much. read more

Carvana Washington DC - 8/4/14 - Car Dealers Near Me - Gaithersburg, Maryland

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Very easy process. Pickup took less than 15 min. Very friendly guy doing the pickup. Super easy process and would definitely use again.

I had an appointment to sell my old car I had since college. I arrived 10 minutes prior to the appointment and sat inside to wait as nobody came out to acknowledge me or assist me. There was also no visible employees in and outside the building perimeter upon arrival. After nearly 20 minutes of waiting, another 2 customers came in to purchase a vehicle. By then, still nothing. Nobody's come out from the office area. Once a third set of customers arrived some 10+ extra minutes later, someone finally came out the back room and immediately acknowledged and attempted assisting them. By then, I had sat patiently for nearly an hour and well past my appointment time. I got up and left as did the other 2 customers who were there to buy a car. Mind you they were willing to purchase a Porsche in stock. The customers the employee decided to assist first didn't even have his driver's license, registration, or title available to sell his car. I ended up selling my car via getting the car towed from home instead of dropping it off at the Carvana location. Yes, it costed me $40 to have that done. But the process was way easier, faster, and the tow truck driver was pleasant and professional to deal with. Overall, I still recommend using Carvana to sell the car but certainly not from the Gaithersburg location by means of drop-off. read more

Very well coordinate. The representative arrived on time and within 30-45 minutes we were done. We took our check to our bank and it cleared the next day. Excellent experience. Prof. read more

I was pleasantly surprised with the ease of the entire transaction. Everything was done online and communication throughout the process was outstanding. The amount I received exceeded the quote offered by the big competitor. I paid a modest amount ($90) for car pick up, as the drop off location was over 100 miles away. If you are looking for a hassle free way to sell your car, I definitely recommend Carvana. read more

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I don't trust the Carvana inspection report, there is no way this car was "detailed." Every exterior seam and crevice is dirty--like it sat in the desert for a few months--the windshield has about four or five chips and cracks in it, and the cabin smells like the ashtray of a heavy smoker. It also did not get washed after transport because I had to scrub the dead bugs off the front and back. On the mechanical side, the rear differential leaks and the Carvana Warranty does not cover it. read more

Carvana Washington DC - Falsified inspection report. - Car Dealers Near Me - Gaithersburg, Maryland

Such an easy process!!! I received the money so quickly. I would definitely use Carvana again.

Update...after the failed pickup due to non-working equipment, I rescheduled for the next day as they asked me to. I called customer service to see if they could pick the car up on the original day since it was their issue and they said they would give me preferred treatment, by that they meant I could have the appointment I already scheduled myself. I canceled all and won't be back. read more

Carvana made selling my car ridiculously easy. The whole process was smooth, fast, and exactly what you hope for but rarely get. I had one question during the process and reached out online--they called me back within a minute. That level of responsiveness alone stood out. The entire exchange took no time at all, and I walked away with a check in hand. Best part--they offered more than anyone else. read more

The representative that came out called to give us his time of arrival and he was indeed on time. He was kind, friendly and most importantly, he was prepared. After looking at the car and test driving it, we were given our check and we were done. The process was easy and streamline. I would advise more people who want to sell their cars to seriously consider Carvana. read more

I used the SLC, UT Carvana. I live in grand junction, CO and Carvana won't deliver or pick up or deliver here. So I had to drive 2 1/2 hours. I think Denver is a bit closer but the weather is typically worse. First of all, not being able to test drive the car is a real bummer. I had to pay $690 to get it shipped there so just to test drive it I had to do at least that vs a free test drive at a dealership. Once the car was in front of me I wasn't able to really see it. It was raining and there's no cover so driving it was not a good experience. So now I'm returning it, though if I had been able test drive it without all the paperwork in purchasing it, I would have much less of a headache. The process itself isn't difficult, but having to pay for the shipping and not really knowing what you're getting is not a pleasant experience. I looked for an option to just see cars that do not require being shipped, but did not see that. The worst part is not really getting to test it before buying. Maybe just me, but for a big purchase like this not being able to test it and get a good look made me feel a bit sick about the purchase. Since I did a trade in I was pretty much left with little option but to drive it back since returning the car doesn't get you your trade in back. Not a bad option if you live close, but for me it's not a good choice. read more

Easy to use, no hassle. Paid a small fee for pick-up, made life so much easier. The representative they sent out was an awesome guy, would've gotten a beer with him if he wasn't on the clock. read more

Great experience. I do not like haggling with dealers and dealerships or having scammer's calling and dealing with them! Especially sin I was not looking for a trade! I just wanted to sell my car! Carvana was quick and easy and they did everything right! Thank you sincerely Keith read more

I was shopping around for a specific car and found one which had my ideal specifications from Carvana. As this one was labeled as "coming soon", I placed $100 to reserve the car once available. When the car was available, I had 48 hours to complete the purchase to keep my my reservation, however, the car itself became unavailable for me to complete the purchase, with the counter still winding down. With Carvana's AI assistant pretty much useless, I was finally able over a few phone calls on different days to get a rep. who relayed only that some work had to be done on the car and extended my reservation for another two days. Once available, I paid the $990 nonrefundable shipping fee and set up the appointment to pick the car up. The pickup process was fast and smooth and staff at the Gaithersburg location were friendly. This was the only positive of my experience. Over my first drive home with the car, I noticed a knocking noise coming from the car. I already pre-scheduled a 3rd party inspection during my 7 day return period, and brought this issue up at their shop. It turns out that the transmission was dangling freely and loosely, on the verge of falling off on a brace which was secured with only 1 of 4 bolts! The tech was able to bounce the entire transmission and connected drivetrain up and down with his hands with the car on the lift. Carvana boasts on its robust safety inspections and I cannot believe the sheer incompetence from their techs to miss something this obvious. The dangling transmission and mount was not covered with any underbody panel and would have been obvious for anyone to see if they had just simply looked at the car on a lift. My shop luckily found some bolts and remedied this on the spot. They also found other issues - grooved rotors which need replacing, the exhaust resonators were removed, the 2nd coolant reservoir was almost completely empty, an electrical compartment was missing its protective cover and intake mounting grommets missing. In addition, I found the cosmetic condition of the car was also much worse than disclosed on the Carvana listing, which only disclosed 3 chips on the bumper and hood and some wear on the seat bolster. Turns out that the entire bumper is completely peppered in rock chips not visible in the listing. There are huge scrapes in the paint along the entire underside of the passenger side bumper and side skirts. On the interior, the leather dashboard is warped and separating from the dash at 3 places, all of the grab handles are missing from the headliner, and the rear rear passenger lighting control switches are inoperable. What a complete joke of a condition disclosure policy by Carvana. During the 7-day inspection period I tried to mitigate these issues through their online claims process. For the brakes, I was given anautomated notice that brakes are not covered. For the engine bay issues such as the low coolant and missing electrical housing cover and grommets, I must take it to one of their recommended shops for them to look at and file a claim, so I am just ordering my own out of pocket. For the undisclosed cosmetic, I found that I was only able to submit up to 3 claims. I did and was notified that 2 of 3 would be covered. For these, I would have to make an appointment with 3 shops that Carvana lists on the claim. Of course, it turns out that one is out of business and the others do not perform the interior work which the claims are for, so I have to figure out how Carvana/Silverock will let me take it to a place who can. For the scrapes in the paint on the underside of the car, I will not be able to submit those due to the limit of 3 cosmetic claims. In summary for cosmetic issues, Carvana will not disclose nearly the extent of cosmetic deficiencies and you will only be able to submit up to 3 cosmetic deficiency claims. I have not been able to get past Carvana's AI chatbot and speak to a representative to ask if any remediation can be made with me due to the overall poor condition of the car they sold me. My car purchase experience from Carvana turned from one of excitement to one filled with regret, stress and disappointment. Constantly on my mind during the 7-day return period was do I keep the car after sinking almost $1,500 on nonrefundable shipping fees, 3rd party inspection? Do I return the car back to Carvana with the sheer audacity that I paid them a nonrefundable $990 and fixed the transmission for them, replaced some engine bay components and topped off the fluid for them so that they can sell it to another person? Folks, just don't purchase a car from Carvana and do this to yourselves. If you do, always perform your own inspection, ancitipate that the shipping fee is nonrefundable and that the car will arrive in much worse condition than listed with little to no inspection or refurbishment performed, and the claims process will not be effective during your 7-day trial. I hope your experience is better than mine was. read more

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Excellent experience. Best price by far, an effortless appraisal, and payment the same day.

Only gave 3 stars bc the representatives were nice but my vehicle was given to me with bad rotors. I could hear rubbing when I stopped. I was told it was driven a short distance right before transporting it to me which means, the representative/ mechanic and anyone else who drove it knew they needed to be replaced and said NOTHING. I was told it had been inspected before sale. I had to take off work to get it repaired under the warranty. read more

It was terrible. Constant text/email/calling harassment combined with threats of delayed delivery. Some calls from people who don't speak English well enough to speak with an American. Find your car elsewhere. The car seems OK but wow what a circus to get through their flaming hoops. read more

I have been wanting to sell my Ford F150 for a few months now. I took it to 2 different places and they tried to low ball me so I walked away. I decided to give Carvana a try and the initial offer was better but not what I wanted, plus I had second thoughts about selling. A couple of months went by and I tried again with Carvana and the offer was a bit better than last time. Not sure if it was a fluke or just market conditions improved for sellers. I decided to sell the truck. They came to pick it up the next day. Handed me a check and the truck is now gone. Really smooth process and happy with the outcome. read more

Seamless, smooth transaction. All of my questions were answered and everyone I spoke with was knowledgeable and helpful in the process.

Easy transaction. More guidance could be provided on expectations of history of payment, like when it would clear. Nothing wrong. I just was unnecessarily anxious for a bit. Would do it again. Good price but great car in wonderful condition. Sold because I can't drive safely any longer. read more

Carvana Washington DC - 2022LEAF sold to Carvana - Car Dealers Near Me - Gaithersburg, Maryland

This is my third vehicle, and I love the service and the quickness of the process. I guess that's why I keep comin back and purchasing vehicles. read more

The experience was great !! The hardest part was choosing which great car to buy ! The staff was great and super professional.

Bought a car online from Carvana. Drove 1.5 hours to Gaithersburg to pick up. Turns out car was damaged in transport from the hub to Gaithersburg. Windshield cracked. No calls to alert us. When we arrived, the manager, told us Carvana would not repair it. We could take it as is. Obviously we didn't. Called Carvana to cancel the sale and were told Carvana would have absolutely covered damage in transit. So disgusted we just canceled entire sale. The Gaithersburg Carvana is untrustworthy and I wouldn't deal with them again. read more

Carvana Washington DC - Cracked windshield. They wouldn't even show me the car. I found it on the lot. - Car Dealers Near Me - Gaithersburg, Maryland

I have hated purchasing cars in the past. Hours in a dealership, waiting on financing, yesterday drives and upsells. Mist everything with Carvana is done on line. You know what you are paying, and they deliver the car to you. I loved it. I will definitely purchase from Carvama again. read more

I accidentally left something in the car that Carvana bought. I called the employee who picked up the car. He said if it was found it would be sent to me no problem. I called customer service to follow up and was told they throw away items and it would mot be returned. read more

My experience with Carvana was extremely great from the time I was thinking about selling my vehicles to the time it was picked up thanks Carvana read more

I was prepared before the driver came to pick up my car. I had completed all of the pre-process tasks. The driver came, did a quick look at my car, picked up what was needed from me, drove my car quickly and then told me to have a wonderful day and thank you for doing business with Carvana. I truly could not believe it. I was in shock. the process took maybe 20 minutes once the truck pulled in front of my driveway and then they left. I received more on my offer than competitive places. I would 100% go to them in the future! It was a wonderful experience! read more

DO NOT BUY YOUR CAR FROM HERE. I purchased my vehicle in May, and now--60 days later--my temporary registration has expired because they failed to have me sign a simple letter of authorization form. That's not just an oversight--that's a complete failure in basic process and communication. From the moment I arrived on-site, the experience was a disaster. I was early, yet no one acknowledged me. People literally avoided me--as if they were afraid to interact or simply didn't care. Not a single person made an effort to explain what was going on or offer any kind of help. It felt like walking into a circus run by amateurs. The team was unprofessional, unclear, unaware--honestly, just UN-EVERYTHING. No accountability, no communication, no respect for the customer experience. This was one of the worst purchasing experiences I've ever had. I would strongly advise anyone considering this dealership to run the other way. They are disorganized, dismissive, and completely incapable of delivering even the bare minimum. I love my car, but the backend experience has been a nightmare. Save yourself the headache--shop elsewhere. read more

Horrible first purchase with Carvana, i bought a car and check engine light came on as soon as i got home, car has been in the shop, havent even been able to drive it read more

Carvana Washington DC - Car Dealers Near Me - Gaithersburg, Maryland

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I made a substantial purchase of a new Mercedes - one year old. The transaction was easy enough, and they weee very nice to work with. But - the vehicle which passes state inspection and their "150 point inspection" doesn't have a wind screen washing functioning. There is a significant transmission issue (easily fixed). And yes, I can bring it back within 7 days, but since it's still under warranty, I'll just bring it to the MB dealership who will do a better job to be sure. Carvana put me on the road with a car that wasn't entirely safe, drivable? Sure. But issues shifting down to 4th from 5th that engage emergency breaking is a real road risk. I'm disappointed. Love my car, just wish I bought it in the condition advertised. If anyone drove this on the highway or over 40MPH they would have seen this was an issue. If they did notice and did nothing about it, well that's just negligence. read more

It was super easy to sell our car to Carvana. I had expected a lot more hassle. All I had to do was take some pictures, upload them, and I had my offer. The sale happened the same day! We even had a person come pick up the car since since live in VA and they'll come get it for a fee (which is just a deduction from the amount they pay you for it). Price was competitive compared to what the guy at the garage and other dealers offered us (they were all about the same) and it would have been a lot more paperwork for us (getting a bill of sale, etc) if we'd gone with the garage. read more

Everything was very smooth Simple transaction Extremely competitive offer Carmax was actually slightly lower Exceptional pick up performance Aiden picked up on time and was MOST PROFESSIONAL read more