Had the nastiest craving for an ice cream sundae and I was just getting off work and this was the closest (literally on the other side of one other restaurant) . I had been meaning to try this place for the longest so it was the lucky winner for the day. Upon entering, the ice cream parlour is meticulously clean and looked very whimsical 10/10 branding, almost ridiculous for the fact it almost 6pm and it looked like it was ran by one old man for a very long time. I asked him a few questions like what was his favorite and although he answered somewhat pedantically, (claiming every flavor was amazing and that they've been in business for over 20 years) i ended up getting a sundae dasher with Oreo and peanut butter and it was delicious! It taste like McDonald's soft serve but taken to another level and the fudge and peanut butter was fresh and hot. It was a bit on the expensive side but I do feel like you get enough to satisfy what cravings you have with the small. I will definitely be back! read more

I have happy memories of Carvel. My aunt lives near one so of course, there were visits to Carvel for a cone or two. I just did not realize that Carvel existed outside the East Coast so when one showed up on my social feed - oh, happy days. And I had intended to stop by, many times, but somehow always had other things going on. So when I saw the sign en route elsewhere, I pulled in for a tasty treat. At this location, there were several freezer cases with pre-made treats. However, I was more interested in the colorful treats advertised in the store and went with the Bananas Foster Sundae Dasher. Imagine creamy vanilla soft serve with caramel sauce, diced bananas, and crunchies. Yum. Next time, I also plan to get a sundae with strawberry-flavored soft serve. Service was friendly and efficient. read more

Carvel - Banana slices + caramel = deliciousness - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

The best ice cream cake ever! So delicious! Korey designed the most beautiful cake. She is amazingly talented and creative. Both Korey and Gary were so caring, thoughtful and detail oriented which made them so very easy to work with. read more

This is the only location of Carvel Ice Cream & Cake Shop in Michigan. I was excited when it first opened 15 years ago. The next door neighbor is a nationally famous sports bar franchise. I'm sure some people spill over here afterward for dessert. On a recent trip, I visited on a Wednesday buy one, get one free sundae promotion. Some folks were sitting outside enjoying their frozen treat, however there was just one set of customers ahead of me. Ice cream cakes are a specialty of Carvel, and there were freezers stocked with some of those products on display. As I tried to take photos, the owner who was behind the service counter started hollering at me. He stated no photographs were allowed inside the shop. Wow, where was this policy posted and how was I supposed to be aware of it? You're telling me if parents bring their children, then they are not allowed to take pictures of them with their ice cream or anything else inside? It was peculiar why a dessert place that has been operating for well over a decade had only 55 reviews and 30 photos uploaded. Well, now I know why! Anyway, I didn't argue or complain for fear of being kicked out. I also didn't want to be a burden any longer than necessary. I quickly ordered two small sundae cups. The first contained soft serve vanilla ice cream with caramel sauce, whipped cream, and a cherry on top. The second was a swirl of soft serve chocolate and vanilla ice cream with hot fudge sauce, whipped cream, and a cherry on top. I paid and then took my order outside to eat on a bench and snapped photos as I pleased. Ice cream parlors are supposed to have a happy and fun atmosphere. The less than friendly encounter I experienced left a sour taste. I can't vouch for the inconsistent hours in which they are open compared to what's listed on the website because the most recent review was posted over four months ago. Perhaps the impact of the pandemic caused a worker shortage on top of inflation in the cost of goods. If the owner appreciated the power of social media and how influencers nowadays can exponentially increase the popularity of a business, then maybe he would reconsider his vigilance. If not for the BOGO offer, my rating would have been even lower. read more

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To echo the chorus of one star reviews on here, DON'T WASTE YOUR TIME. I drove half an hour each way to get a Carvelanche, and when I got here they informed me they didn't have any soft serve. It's Carvel, soft serve is their thing! Get it together people. read more

On 4/15 me my sister, and my 2 daughters came into this store and we were not greeted at all just met with angry stares. The owner proceeds to say we need to hurry up with our order because he was closing, I came into the store at 9:12 I said your hours says you close at 11 he said he closes whenever he wants. Horrible customer service, horrible store horrible owner. read more

Dirty, they don't wear gloves and use a small plastic cup to scoop toppings. Ice cream choices are minimal and nothing as advertised online. The ice cream looks like it was double frozen, like it'd been melted then frozen again! And $15 plus for 2 medium cups, with barely 2 scoops each! Just and overall bad, odd and dirty, off putting experience! Literally save you time and money.. we would have been better off getting a cone from McDonald's! read more

My family and I visited on a Saturday and there was no other customers inside. The guy working was an older man. He did not greet us with a positive attitude. He didn't want to answer any questions, he cut us off while talking. It felt like he didn't not want us there. If it weren't for my children wanting ice cream I would have left. I will not be spending my money with them again based off of that interaction. read more

The guy on the register had horrible customer service and was speaking so rudely back! Definitely not coming back here again!!

Ice cream is great. Owner is super rude. Like crazy rude. Every time. Even to little kids. We still go there for the frozen custard at times...and choose to view the interactions as pure comedy and not drama. And it's true, about 1/3 times visiting he actually did not have soft serve available, just the hard scoop. read more

I was looking for cupcakes late in the evening and found this place through yelp. This was the only store that was open after 7pm. They don't allow you inside without a mask. Picked these ice reams from what was available .. Had limited options though, not very impressed.. It was normal ice cream and nothing great.. Just wished the taste matched its visual appeal. Knowing what to expect l"d come back here and order something new. Located near BW3 with convenient parking. read more

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This is our favourite Ice cream place. They have the best ice cream cakes. The owner is also very nice.

This is the best ice cream place I've ever been to. The Dasher is incredible and the owner is very passionate about his ice cream. I always get the Dasher and they put a ton of toppings and their ice cream's always fresh and never freezer burn. read more

Carvel - Sundae Dashers - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

Good luck coming here during posted hours. Both the corporate website and Yelp says this business is open until 11 pm and this location decided to close at 9:30 today when we tried to come inside. read more

I have loved Carvel for 50 years but the owner of the Canton one makes me never want to eat their ice cream ever again. He's rude, condescending and does not know how to run a business. read more

To the old crab working/managing this Ford Rd store: Ice cream is supposed to be fun and you absolutely ruin the experience with your nasty attitude and rude comments. Stuff this in your suggestion box: Don't try and make customers feel bad because YOU didn't make soft serve ice cream in your ice cream store AGAIN. read more

Poor outlook from owner. Told him about being out of a couple of items prior visit and his reply is that's because we are the best. No it because you run out of things. Today was second visit on a rainy day /out of soft serve vanilla ice cream to make a smoothie. More excuses from the owner on a not so busy day. :( :( go elsewhere. read more

Five stars because I'm a huge fan of Carvel's ice cream, and the owner went above and beyond to provide good service. He was working solo with a long line but moved efficiently and provided way better service than I would given the circumstances. Would definitely come back! read more

Awesome customer experience!!! I wanted a Fudgie the Whale cake for my spouse for Fathers Day, but live in Ann Arbor and couldn't go to get it. The owner personally called me about the order and even though there isn't delivery, he drove the cake to Ann Arbor himself! The whole experience was so positive and amazing! It's rare these days to get someone so customer-focused - this place is the best. read more

Just went here because we had a coupon, Friendly employees, good ice-cream flavor choices, variety of toppings. Cakes. Would come back here more often. My son loved this place. Interior kind of looks olden days, which is nice. But they have to clean the floors and maintain the place little bit more. read more

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Cookie Puss, Fudgie the Whale, how have I never been to a Carvel but have known these names for my whole life?! Finally went on a whim after my wife suggested we go (forget what we were orignally out shopping for) was in a mood for something new, this place fit! Great ice cream, very silky, smooth that is a huge difference from any other place. Good protions, friendly staff, clean place. It's not something I would get all the time (maybe once every couple months) but definetly recommend to co-workers and friends. Maybe a new commercial would help, other than that, keep doing what your doing. read more

I have never been so caught off guard at just how rude the owner was at first communication. I will not be coming here again.

Back to 4 stars. The ice cream is that good!!! Once in a while everyone has a bad day. We have been 4 times since our last review and it has been excellent. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

Horrible customer service. Prices are outrageous. Will not go out of the way to make your birthday plans special. Rude. Uncaring! Would not recommend even if it is the only one in Michigan! read more

Friendly owner and staff... amazing ice cream cakes. Definitely recommend. Best ice cream place in the area read more

Their soft serve here is excellent. I will say, it is pretty expensive. The smallest size which is a toddler serving is 3.49$. Pricey, but really tastes great! We will be going back. Wednesday's is BOGO sundaes read more

A $49 cake? What???!!! For ice cream?! We've gone there for years and it used to cost $20-25. Won't go there again.

Good ice cream, but they are ALWAYS closed I swear. They need to update their hours online because every time I try to go, even during the day, they're closed. read more

This used to be my favorite place to get ice cream. I haven't been anywhere that has cake batter ice cream like this. I attempted to go here the past 3 days and they have been closed the last 3 days. Even when I called, it said they were open. Online it says their open. But each time I showed up, a piece of paper stating closed was on the door. Very disappointed to say the least especially because I live 45 minutes away from this location. If they're closed they need to change their phone lines and online. :(. read more

I love this little ice cream franchise. Creamy and just super delicious. My fave thing to do is to buy their little premade *sundaes* from the freezer case, which are little cups of ice cream topped with various types of sprinkles and a cherry. Little enough they do not raise my blood sugar too badly but filling enough to satisfy my sweets craving. Shockingly good despite thinking they will be plain. Easily kept in the freezer for emergency need in a gallon sized ziploc. The owner is local and I think his mom is sometimes working in back. I have always gotten friendly service and good ice cream treats. The store is always clean and the atmosphere is cute. Kids love it. On Wednesdays they have two for the price of one actual sundaes with either scooped ice cream of choice or soft serve and topping. We loved it when my husband used to have Wednesdays off, I know my parents take advantage of it every now and again too. Yummy! Swing in, this kind of place deserves your business. read more

I have been a customer of Carvels from the day they opened. Recently I have tried to order items and they seem to always be low on stock or have no ice cream left. The latest was when we tried to order an ice cream cake and the owner/manager was rude. He told us we werent listening correctly to him. Last time I checked it is the business that should listen to the customer before trying to rudely interrupt them. Good luck going into this overpriced rudely operated business. read more

I grew up eating carvel on Long Island. They are hands down the best ice cream cakes around. The owner is very committed to delivering a great product. Great place! read more

Overpriced is the key point of this place. Enjoy paying almost $4 for single scoop ice cream that literally is what they say it is. Cheap of them. Their serving size is terrible for what you pay. The girls didn't even halfway fill the smallest cup. They're serving it like it's gelato and it's not. Not going back because I hate when places are greedy and charge more for nothing. Go down the street to Dairy Queen where you actually get what you pay for, or actually any other place instead. Poorly scooped ice cream place with outdated decor. Also they don't follow their hours at all. They're never open when they say they are and this was my 4th time trying to come here and the only time they've actually been open read more

Seriously, this must be the dirtiest eating establishment in Canton. Just look at the floors, the freezers, the walls, back bar. I have no clue how the health department lets them stay open. I remember the filth from years ago, I went back last year and it's just as dirty. Appears as if nothing is wiped down on a daily basis. Eat there at your own risk!!! Plus, the owner had issue with everyone that walks through the door. read more

Went to get ice cream after dinner. The guy inside said we need masks on. I told him we have maskes on. My 1 yr old daughter not. So we were ask to leave. My understanding was that under age children didnt need one. read more

Enjoyed coming here until I had the misfortune of speaking to the owner. He was rude not just to me but multiple customers. He asked us to grab what we wanted and leave within seconds of us entering the store, and said he needed us out of the store more than 30 minutes prior to close. read more

They may want to read and understand the CDC guidelines for who can and should not wear masks. My family and I came in after dinner with our 4 year old and 1 year old. My husband, 4 year old, and myself were wearing masks, but the guy behind the counter RUDELY told us "Everyone has to be wearing a mask." Excuse me, sir, no. It's been deemed scientifically DANGEROUS for a child under the age of 2 to wear a mask. I don't care if that's store policy that "everyone has to wear a mask". You need to readjust your store policy and follow CDC guidelines. Definitely won't be returning anytime soon (not like we ever came here that often to begin with. Walmart has a better ice cream selection.) read more

Look, I've lived here for 2 years. I have been here 4 times. They have had vanilla soft serve 0 times. VANILLA SOFT SERVE! The bedrock, the very foundation of an ice cream place seems to elude them. Do you know how many items on Carvel's menu use vanilla soft serve as its cornerstone ingredient? The answer is somewhere between 'very many' and 'nearly all'. This is essentially BWW saying they have no chicken. It's a bar with no liquor. It's McDonald's when they tell you "the shake machine's down for the night" except McDonald's at least compensates for it by, well, selling other stuff. The same cannot be said for an ice cream store that runs out of ice cream. I'm sure this is a fine franchise and has served the community well and perhaps I've just been unlucky. But to me, it seems like when they were explaining reorder point and inventory replenishment in operations class, the owner was out playing hooky eating all the vanilla soft serve. read more

They used to be really good and friendly. Went there today and they no longer have dulce de leche ice cream or vanilla crunchies which is sad but whatever. The guy working was a jack@ss, pretty sure it was the owner. They were also out of a lot of toppings. Probably won't come back honestly. I got the cake batter ice cream, which actually was good but the guy was just snippy and had a little attitude. read more

My boyfriend and I were looking for a good ice cream place on one of the first hot Saturdays of the year. We went to Carvels in Canton. Talk about customer service the owner was alone working the evening shift. There was a line out the door. He handled each order with grace and humor. He took care with each order that came to the counter and handled it with the utmost professionalism. Even when it came to me and my food allergies he took the time to ensure he found a list of ingredients and showed it to me. If you want to work this summer for a good company that puts customers first and serves great ice cream look for Carvel. read more