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    Carvel

    3.8 (15 reviews)
    Open 10:00 am - 11:00 pm
    Updated a few days ago

    Carvel Photos

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    Lauren O.

    I'd give negative zero if it was possible. STAY AWAY from this Carvel if you're looking for fresh Carvel ice cream. We got a package of flying saucers- simple right!?? Nope! It was so overly frozen and covered in a layer of ice. Things happen, i totally get it, but the person who answered the phone when i called to let them know the ice cream has freezer burn and ice on it, basically told me to come all the way back there to exchange for fresher, newer ones. I explained that i didn't have a car with me and can he just credit me and he replied that he needed the rotten product back to exchange, I then asked what he's willing to do to for this major inconvenience and he replied "it's perishable food product, i can't do anything" What kind of reply is that?? You have a franchise and you're willing to lose customers over frozen disgusting ice cream that doesn't even taste like Carvel should taste???? I'm floored by his flippant responses and the fact that this poor excuse for a franchise owner had the nerve to argue with me over this. He is rude and completely immature and unprofessional. Isn't the customer always correct? Not with this place!! See pictures attached. There are other Carvel stores in the area that will most likely have much fresher and not freezer burnt flying saucers.

    I figured it out. Can you see the problem? Hardly anyone ate this chocolate ice cream cake that should have been half vanilla.
    Susan. A.

    Carvel ice cream is a real treat. This Carvel store is under new management and while their soft serve is wonderful, watch out when ordering a special cake! A half sheet vanilla and chocolate ice cream cake with cherries and crunch costs $44.99, not cheap. So one would expect the cake to be half vanilla and half chocolate BUT the cake prepared was 99% chocolate with a thin 1/8 inch of vanilla ice cream on the top and sides. I will NEVER purchase another special order ice cream cake at this Carvel location. I took a photo but cannot figure out how to add it to this review or the truth of the complaint would be right here!

    Reese's cookie dough and cake batter Ice cream with cake mix and more cookie dough as toppings

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    5 years ago

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    7 years ago

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    13 years ago

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    9 years ago

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    10 years ago

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    8 years ago

    Extremely clean, friendly environment, icecream made daily. Not 5 stars due to location.. parking extremely difficult

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    8 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    12 years ago

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    9 years ago

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    Ask the Community - Carvel

    Review Highlights - Carvel

    This location has been here since my childhood.

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    Mickey's Ice Cream Kitchen - Black raspberry chocolate chunk

    Mickey's Ice Cream Kitchen

    4.7(60 reviews)
    1.3 mi

    I took my niece to Mickey's for an afternoon treat while in NY, and it was an absolute delight!…read moreFrom the moment we walked in, we were greeted by a bright, cheerful atmosphere and a display case packed with tempting options. Whether you're an ice cream enthusiast or just have a sweet tooth, Mickey's has something for everyone: traditional ice cream, cakes, hand made pies, premium pints, non-dairy options, and their famous ice cream sandwiches (yummm). There were so many flavors and treats to choose from that it took us a while to decide! I loved seeing the grab-and-go pints, such a great idea for busy families or for bringing dessert home. Before making my final choice, I sampled the cookie dough ice cream (which was rich and packed with doughy pieces), but I went with a scoop of Java Chunk in a cone with chocolate sprinkles. The flavor was spot on! A perfect blend of coffee and chocolate chips. My niece opted for her all-time favorite, cotton candy with rainbow sprinkles. The look on her face was pure joy. We took our treats outside and enjoyed them in the seating area, which was spacious and comfortable, perfect for relaxing on a sunny day and making the most of the beautiful weather. My niece told me it was the best day ever when we were enjoying our ice cream, so safe to say this place does it right.

    Set in the Township of Smithtown, in the quaint little village of Saint James reside Mickey's ice…read morecream kitchen. Homemade ice cream at its best, with friendly staff ready to serve you. So many flavors to choose from, so there has to be something to your liking. Once you get your ice cream, you should enjoy sitting outside in their picnic area. Ample parking so no worries or you can park on the street. CIAO FOR NOW.

    Photos
    Mickey's Ice Cream Kitchen
    Mickey's Ice Cream Kitchen
    Mickey's Ice Cream Kitchen

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    Strong Island Ice Cream - Owner Paulie is giving us cheer.

    Strong Island Ice Cream

    4.4(54 reviews)
    1.6 mi

    Strong Island Ice Cream is one of those places that keeps you coming back. From the moment we…read morewalked in, the smell of the fresh-made bubble waffles filled the shop, and we knew we were in for a treat. We loved everything we tried. My favorite was the Bubble Waffle Sundae, while my bf is always a fan of the Peanut Butter & Jelly Milkshake. You can really taste the quality because everything is made in-house--from the rich, creamy ice cream to the warm bubble waffles and even the whipped cream, which I was absolutely obsessed with. What really made the experience stand out was the people. The staff was friendly, welcoming, and happy to answer questions. The owner was working in the shop when we visited, and he was incredibly kind, knowledgeable, and genuinely passionate about what he does. It's always nice to support a local business where the owner is so involved and takes pride in every order. If you're looking for homemade ice cream and desserts on Long Island, Strong Island Ice Cream is definitely worth the stop. Great desserts, great service, and a great overall experience. We can't wait to come back! By the way, there is plenty of parking, the walls are very insta-worthy if you want to take photos with your beautifuly constructed sundaes, and there's some seating, and very clean as well.

    Homemade ice cream in the heart of Nesconset. Finally came by tonight and got a few ice creams to…read morego. Got the Burgundy cherry, Reese's cookie dough and cookies and cream. Very good ice cream but not a very strong flavor profile. The Reese's cookie dough was definitely the best out of all of them. Definitely worth it to check them out!

    Photos
    Strong Island Ice Cream - Charged for a pint.  I actually weighed it I was so pissed!

    Charged for a pint. I actually weighed it I was so pissed!

    Strong Island Ice Cream
    Strong Island Ice Cream - Front.

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    Front.

    Black Pearl Bubble Tea - French Macarons

    Black Pearl Bubble Tea

    3.9(8 reviews)
    1.4 mi

    As we were on our way out of the Smithhaven mall exiting via the Macy's store, a cute little…read morestorefront bustling with activity caught my eye. When I asked my daughter, "when did that get there?" She responded, "it's new and I hear it's pretty good. We should try it if you're in the mood for bubble tea." Once inside, there is nice seating if you are looking to sit a bit. Looking up at the many choices on the board, the folks behind the counter immediately asked if we were ready to order or needed assistance. As I inquired about the differences between the drinks I was torn between, my knowledgeable server thoughtfully explained the drinks and how I could also customize my sweetness level. The high level of customer service for a mall shop was quite refreshing and more of a reason I would come back. I ultimately chose Sweet Sunshine: mangos and lychee mixed with jasmine green tea, with lychee jelly. If you're in the Smithhaven mall looking for a bubble tea, I'd recommend stopping in and giving Black Pearl Bubble Tea a try. My drink was served up quickly with a smile. Upon receipt, it looked so yummy and I was so excited to try it that I forgot to take a photo. It wasn't till I was half way through and in the car that I remembered.

    Service from Brian, was extremely rude, and mean. I was shocked and appalled. Worst customer…read moreservice experience of my life. Shocking!!!

    Photos
    Black Pearl Bubble Tea - Frappearl  and pick your own 6 piece French Macarons

    Frappearl and pick your own 6 piece French Macarons

    Black Pearl Bubble Tea - Caribbean Cooler

    Caribbean Cooler

    Black Pearl Bubble Tea

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    Carvel - icecream - Updated September 2026

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