Not sure why the reviews are so low, but it was a fast, friendly, and helpful scoop of ice cream on a hot summer day. The guy's service was efficient for selecting, scooping, and paying. Whether you like strawberry, rum raisin or coffee chip, the quality of the ice cream was still up to par. I even tried tasting their new flavor for blueberry lemon sorbet, which was sweet and silken smooth. Parking is ample and near the entrance by the food court for easy access to this ice cream store. I'd come back for a sweet treat, especially during the summer! read more

Häagen-Dazs - Strawberry Ice Cream - Ice Cream & Frozen Yogurt Near Me - Lake Grove, New York

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Always a pleasure stopping by Haagen-Dazs for a sweet treat! I've always experienced excellent and patient service regardless of the ambiance, be it busy or a casual day. They do offer samples and each flavor is worth a try. Enjoy it in the food court, on the go, or in your car - just make sure you treat yourself! read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Lake Grove, New York

Best ice cream ever! It's worth the price!! They have a wide variety of flavors and their milk shakes are to die for!! Not only is it worth the price, but it's worth every calorie too! Seriously if you haven't tried it yet you definitely should! read more

Häagen-Dazs - the inside of a mall - Ice Cream & Frozen Yogurt Near Me - Lake Grove, New York

The one and only time I will go here is on free cone day. The service here is lacking immensely. I was very disappointed in the way in which the employees treated me and Marvin, it felt like they were disinterested and you could tell they definitely did not like their job. The ice cream itself was pretty good, but I prefer other places like the frigate downport. The cone was stale but what can you expect for a free cone day I guess? Carvel is MUCH more successful with their free cone event. You would think it would be packed because they are giving out FREE ice cream! But it was quite the opposite, perhaps the poor customer service is more known than I thought and people know better to stay away. Keep this in mind when you visit this location! read more

Häagen-Dazs - Free cone day! - Ice Cream & Frozen Yogurt Near Me - Lake Grove, New York

I stopped by here for the "Free Cone Day" event and while it was nice to get a free cone, their service was horrible. The people working behind the counter were not really friendly and were reluctant on starting any form of conversation. Also the cones were stale but the ice cream was great tasting. The free cone event didn't have such a high turn out. I only found out about it through a small Facebook ad and decided to stop by today. I'm sure the company has much better stores else where but this location isn't and will not be my go to for ice cream. read more

Worst experience ever! I ordered a birthday cake two weeks in advance and paid on full. It was promised fir 11 am. They called me when I was driving to pick it up to say it was not ready and wouldn't be until 2:30 pm! The birthday party was at 11:30 am! I had to buy another cake for the party. I told Denish, the guy who made the cake how it was terrible he did this to me and the cake was ordered in advance. He did not even apologize. He tried to blame me. I was so upset. He didn't even discount the cake knowing it was after my party. Furthermore, the days was wrong. It was decorated in different colors than the photo. The ribbon was frayed. It was just horrible. It cost me $75 and was a completely horrid experience. read more

This is my first review on yelp because the service was actually terrible. Don't come here! The people working here are really rude and expect you to order or else they'll shoot you mean looks. Once I got to ordering, a male employee gave me the wrong size and charged me for it! What the heck? He was also extremely rude and seemed to hate his job (not sure why he works in the service industry). The ice cream is just typical ice cream (although quite the splurge! 7 dollars for a regular cup!!) but don't expect anything of the employees. :/ Save the money and go buy yourself a nice tub of ice cream for cheaper and avoid the interaction. read more

This is a walk-up counter next to the food court in the Smith Haven Mall. They have a very nice selection of shakes, smoothies, ice cream, and sherbert -- all from Haagen-Dazs. They are usually very busy, but the line moves fast and although the people who work there always look very tired, they are very friendly and even recognize me when I order after only a few visits. My wife especially likes the Belgian Chocolate shakes and the Strawberry and Banana smoothies (which is made with a real fresh banana). My only complaint is that it is hard to order anything off the menu without spending at least $7 but the quality well makes it worth it. read more

Service is horrible I bought a small shake for almost 10$ and it taste horrible I could've went to McDonald's and got a better shake for my money it's not worth it at all..... read more

I get to the counter at this Haagen Daz & begin telling a woman employee my order & as I'm speaking she answers a phone & begins having a conversation on the phone not business related. I was dumb-founded, she didn't apologize or excuse herself, I just instantly became a mirage. Next, she puts the ice cream in the cone & goes to hand it to me so I could pay...so I told her I was not even done with my order! She would have known that if she didn't cut me off to take her phone call! She puts my sprinkles on & even though I still wanted one more topping she went to hand it to me & I just shook my head & paid for my overpriced ice cream because I gave up dealing with this woman. I work in the mall & deal with customers everyday, I would NEVER take a phone call (especially one non business related) while a customer is speaking to me & telling me what he/she needs from me! & if I did have to answer the call I would apologize sincerely & try to make sure they didn't think I was just being rude. There are many ways she could have handled the situation that would have resulted in her taking her call & having a happy customer, but she chose to only think about herself. After paying I said something to both her & another man employee working with her, I let them know how rude that situation was. I spent about 2 minutes ordering from this Haagen Daz & I felt completely unwelcome, invaluable to their business & like I was being a burden for purchasing from them. & the explanation I got from all this..."It's long distance!" WHAT DOES THAT HAVE TO DO WITH ANYTHING? The call was not business related judging by the conversation. She was obviously using her work phone to take a long distance call that she was unable to take through her cell phone, so they obviously called the Haagen Daz counter to talk on the phone. So rude. Horrible business. I'll never buy from there again. read more

I am black and I seriously think they are racist there. I work at the mall and I'm always glad to see my fellow mall employees. However, they give me the nastiest looks and even one asked me why don't I ever order anything more than a soda. How rude! I'm lactose intolerant and all I want is a darn soda! So what? I'm tired of them rolling their eyes at me. Fire them... read more

The service was horrendous, don't go here just go to the Godiva in the mall. The workers are pushy, I ordered a kiddie size and the cashier gave me a large and insisted that I pay for it as well as pay for my friend too. The cashier and the woman working with him treated my friends similarly as well. read more

Wasn't surprised to see another review here about the lady talking on the phone. I went up to order and she was already on her cell phone talking to a friend... screaming.. so I place my order and she walks away, not acknowledging my existence. She puts down my drink and just stares at me.. I'm like... okay, how much am I paying?.. she says the price and takes my card and then gives it back to me without a word, still on the phone call. Literally the only word she said to me through the whole order was 7.95... read more

Over 20 dollars for two milkshakes. A rip off! The menu is far from the main counter which is deceiving. Prices are not displayed as they should be. No one should have to spend 20 dollars for two milkshakes. Unfair, and upsetting. read more

Naturally, if you feel that the pints and quarts of HG in your grocer's freezer aisle are overpriced, this place is flat out exorbitant. Two minuscule 'scoops', one of midnight cookies & cream (certainly didn't taste like it) and one of dark choc peanut butter, left me unsatisfied. Happy I had a giftcard. Staff was friendly and patient as we scoured the scoop-shop-only offerings. read more

The ice cream is good. Service was horrendous. Very rude group of people working here. Very expensive as expected. This place definitely won't see me and my girlfriend again as we'll be going to Godiva where the quality is as great and where the people/management are VERY nice and extremely professional. read more

Since it is a mall version of the store shop it is not quite as good. The ice cream is the best around.

SCAM. I paid $20 for two shakes and when I asked if we could get a small in the shake the guy, I'm assuming the owner, said "only one size" even though on 4 of the signs promoting the shakes it said "served in small and regular sizes" not to mention when we were ready to order he said "what do you want" by far the worst customer service I have endured. The shakes were poorly made and tasted almost spoiled. We ended up throwing away our shakes maybe 4 sips in. We were going to go to Godiva but thought this would be better. We were extremely wrong and will not make that mistake again. SHUT THIS PLACE DOWN HÄAGEN-DAZS. read more

Twice I went here, the first time got completely ripped off, spending over 20$ for 3 people, 1 sundae and 2 small scoops. The second time I went the miserable older man tried getting 13$ for a single scoop cone and an ice cream pop, I said No, it should be 8$ plus tax, then he said I had a double scoop, I said No, it's a single, he changed the price, but was still trying to get 10$, he said the waffle cone is 1$ extra, I said I didn't ask for a waffle cone, he took the cone from me and gave me some measly half scoop on a stale cone. First time shame on you, second time shame on me. The one thing I wonder at a busy place like that is how many people he rips off a day without any notice. SMH read more

Hands down the worst customer service experience I've ever encountered. The older man was extremely rude, and lacked any customer service skills. In addition, the smoothie I ordered was made wrong, and when I began to mention it, the man ignored me and walked into the back. I desperately hope the owner of this franchise is made aware, because his/ her employees are destroying their business read more

The man who I am assuming is the manager completely disregarded what size I ordered and charged me for the larger size. Would not return.

Service was horrendous. I asked for the smallest size multiple times and the man disregarded me completely and gave me a regular. This happened 3 more times when my friends ordered. He was very rude and kept asking me what I wanted even after I told him I was still looking multiple times. read more

THIS PLACE IS A SCAM! AVOID AT ALL COSTS!! I almost never post reviews, but this experience warrants one on the account that this place is especially terrible. The woman who took my order was very pushy and rude when I didn't know exactly what I wanted immediately when I got to the counter, and even more so when I asked her to repeat herself (not my fault you have a thick accent and talk lowly). Anyways, I ordered a banana split sundae that somehow came out to 13 dollars??? The price clearly says on the sign that a "regular" size is 8 and change. According to the worker I ordered a an "extra large" but that's complete bs because when taking my order she asked if I wanted a small or regular, not an extra large. And their is no extra large on the sign, just a small and regular. I pointed this out and the woman said the sign was incorrect and not up to date... are you kidding me? On top of this, the ice cream itself was subpar and had freezer burn. Don't bother with this place unless you want to deal with stubborn and deceiving asshole and over priced garbage. read more

I ordered a kiddie size cup and he gave me the bigger one and insisted I pay for it. Very rude man.

I always get my drinks from this location. They are very friendly and Pleasant. Great customer service all the time!!!

Spent $7.90 on two very small ice creams. My son got thirsty and when I went back to ask for a small cup of tap water they tried to sell me a bottle of water. I asked again for tap water and the guy wouldn't give it to me! Told him we just spent 8 bucks on the smallest amount of ice cream and my son just needed a sip of water. He did not care and did not give it to us. Bad for business and a silly way to loose a customer. Went to Sparros pizza, they gave me water for free. read more

The customer service is terrible. One of the employees took my order and scooped strawberry ice cream into a cup like I had ordered. The manager comes over and says, "TOO MUCH!" However, it was just the right amount. The employee then had to dump the ice cream that was already in the cup back into the ice cream container and re-scoop a smaller portion. It was really embarrassing for the employee and completely uncalled for. I will never be purchasing ice cream from this shop ever again. read more

If I could give this place 0 stars I would ! This was my first experience here and it was so horrible that I felt compelled to make a Yelp account. My friend and I were looking at the ice cream flavors and every few seconds or so an employee would ask us what we want in a pushy tone. I asked for the smallest size they had (kiddie) but the man gave me a large instead. There were stacks of the kiddie and large sized cups next to each other and the man blatantly reached for the regular sized ones ! The whole event happened so fast that I gave the man a $5 bill expecting to pay for the kiddie size. The man asked for two dollars and then asked for 50 cents after I had given him more money. My other friend was behind me paying for her wrong order as well and the man used her change to pay for the 50 cents left of my order without her permission ! The ice cream was definitely not worth the money and the confusion. read more