Wow...unbelievably rude sales manager. My wife and I drove to Norristown to CarVision looking for a specific car, a Prius Plug-in advertised online. We had a chunk of money we were willing to put down. We test drove one car and really liked it. John, our personal salesman did a good job; he was kind, honest, and personable. We seemed like a sure thing. Enter Jess, sales manager. He was short with us, rude, and seemed disinterested in our business. My wife asked if he could come down at all in price, and he answered no, but he could add $1000. He then said some people actually prefer it when he tacks on extra cost so they can talk him back down. I am not kidding. A professional sales associate actually said that to two adults patiently waiting to fork over a bundle of money for a car on his lot. He warned us that we better tell him the correct amount we want to put down because banks may get angry if CarVision needs to contact them twice about financing. When giving us our estimated payment, he slipped in a three year warranty to the monthly payment that we hadn't said that we wanted. I feel so bad for John. He is a quality salesman who would have closed an easy deal if his manager hadn't snatched defeat from the jaws of victory. This sales manager needs to remember that there is no such thing as a sure deal, kindness matters, and that people with money matter a great deal to a business. And we are taking our business elsewhere. read more

I am highly upset with Car visions service. They sold me 2 lemons and blamed me and also made me responsible for services needed days after purchasing. My life was at risk with this company. Please don't go there read more

We had an outstanding experience today at Car Vision. We drove over an hour to get there because we found their prices to be fair and the sales rep we spoke to over the phone to be professional and courteous. When we arrived it was very busy but we were greeted immediately by a very friendly Manager and directed to the waiting area where they had free pizza and drinks. After a short wait Keith, the sales rep, found the car we went to see and took us out for a test drive. He was not pushy nor 'salesy' but rather talked to us about the features and benefits of the car. We definitely appreciated that because buying a car is a big decision and the last thing we want to worry about is feeling pressured. That wasn't the case at all at Car Vision. Keith talked us through the Carfax report and we reviewed it in detail together. He was also very efficient in processing the paperwork while still making us feel well cared for. Several things stood out to us... The attention and hospitality of the employees, the quality vehicles they had in the lot, the fair pricing, and the wonderful sales rep, Keith. We left with 2 bottles of Fuji water in car and some yummy Lindt truffles. What wonderful touches which I've never seen before at any other dealership. A truly great customer experience. read more

I waited about a week to write this review because I needed to be sure about my purchase. So far I LOVE my Lexus!!! After taking my LS460 to my local dealer for a check that I paid $150 for I was pleased to find out that my car was in very good shape. Not perfect but it is a used car and I'm very happy with my purchase! read more

Stay away from this place. It's not worth the risk! They lied about having the car. They surreptitiously stole my contact information and ran a credit check without my knowledge. They were unprofessional. Here's what happened. We found a listing online and called ahead to see the car. We specifically asked to confirm that the car was in the Norristown location and was told it was. When we went there we did not see it on the lot so we asked the sales person where to find it and that we wanted to test drive it. He said he would find it and took my license so we could test drive. He went to the manager's desk who started working on the computer. After about 15 minutes he came back and said the car was in Philadelphia. Then a few days later I received a letter from them offering financing stating they "prescreened" my credit. WHAT! I just provided my license to be able to drive a car. Once he knew they didn't have the car it should have been immediately returned. Instead the manager ran my credit history and put it into their system while making us wait for more than 15 minutes while they did that without us knowing or authorizing it. I'm not a lawyer but it sounds illegal, or at least unethical. When I called to ask about the letter the person answering the phone said she knew I went to Norristown, suggested I must have filled out a credit application and that I was pre-qualified for up to $35,000. WHAT! I never authorized anything! And the manager, Thomas Snader on the letter was not available. The "salespeople" were unprofessional, running around, even trying to snake other's customers walking on the lot. They could not do anything without talking to one of two men sitting at the desk with a computer terminal. It all felt dirty like to stereotypical bad used car lot. Then to find that I was violated and my personal information was stolen and now on their company computer for everyone to see. It's not worth the risk to go there. They are unprofessional, unethical, and dishonest. read more

Great spot to find used vehicles or new Mitsubishi. Staff knowledgeable and able to work with most credit, even blemished. Constantly updating inventory and service department is very helpful. Worth the shot. read more

WARNING PLEASE READ: If you are planning to purchase a vehicle from this company PLEASE read this review/warning first. I purchased a 2008 Lincoln MKZ from this dealership in 2011..if you're wondering why I am writing a review 7 years later please keep reading. As most car buyers do I asked for the history on the vehicle I was purchasing, which they provided me...I reviewed it. No issues. The gentleman who sold me the car seem very uneasy at the time. Sweating profusely, it was so strange, and now looking back it should have been a red flag for me at the time but I was young, excited about the new car and brushed it off as him just being nervous.. Now fast forward to October 2018 as I'm in another dealership preparing to trade the car I bought at Car Vision for a new vehicle. The salesman was working with comes over with a concerned look on his face regarding my vehicles history which they had just pulled to determine trade-in value. He was shocked that I had purchased a vehicle with uni-body damage that had been purchased by Car Vision from an auction. For those of you who don't know what that means here it is: "Unibody damage on car is typically caused by a major accident, and leaves the frame of the vehicle weaker than it originally was. While unibody damage can be partially repaired, it is a major liability for anyone who owns the vehicle because another accident could result in catastrophe." Now, I'm no dummy. I would NEVER have purchased a vehicle for $16,000 if I had known it had this kind of history attached to it. What Car Vision did was prepare a car history report for me, removing the page or data that had this information listed on it and then knowingly sold me the car with this history behind it, knowing that I DID NOT KNOW what was going on. This is illegal. And dangerous and for the 7 years I had this car my life was in danger, unknowingly. This is a flat out disgusting way of doing business with the public. The dealership I was working with did not accept my car as a trade-in, of course. As I have told my story to others, every single person I talk to has a similar story about this place, knows someone who was burned by this dealership or knows a story about the shady individual who owns it. Please, if you are considering this dealership. DO YOUR HOMEWORK. GET YOUR OWN REPORTS!! OR better yet. DO NOT BUY A CAR FROM HERE AND TELL EVERYONE YOU KNOW TO NOT BUY A CAR FROM HERE! read more

CarVision - Report Car Vision did NOT disclose to me showing the vehicle I purchased from them had UNIBODY DAMAGE. - Car Dealers Near Me - Norristown, Pennsylvania

Im so upset with these people my 2019 g4 is shaking very badly and the told me dont turn the air conditioner on4 leave it on 2.its a new car like what the ...also its been 3days and i dont want the car and they told me they dont have a return policy.now thats Bs for sure.they made a huge mistake and i fixed it for them and now they cant return the favor..smh.its a dam shame how they take advantage of PEOPLE especially women.i would never go back here. read more

Just use Carvana, these guys will run your credit ten times just to put u in something you don't want I walked away

This is my 3rd bad review of this company. At this point I will have to start looking into legal actions. I'm starting to believe this place is a follow blown scam. None of my documents are at the DMV. I lost an opportunity of a life time. No one is following up with me to even try to keep me at ease. Even the head boss is not following up on this bad deal. I'm not even the type of person to leave reviews but the service, if you can even call it that, is horrible. read more

Great service and very friendly staff. Got a great deal on my car! Overall a great car buying experience. Would recommend to anyone in the area, excellent inventory. read more

This dealership serious internal issues. Pricing vehicles and marketing them on EBAY along with all the other sites and not honoring the advertised price after a deal has been completed. After putting a deposit down and sending a wire for the full payment the manager decides to call and unwind the deal because "it was priced too low". Mistakes happen, however it is the responsibility of the dealership to own up to them. I would not recommend this dealer to ANYONE. Dishonest...I am also reporting them to the PA Dealer Board for ethics violations. read more

Poor Service! They just removed my last post. I haven't had my car for a month and my check engine light came on and its getting fixed now. They gave me a loaner car that the first day I called and told them that it drives funny. They brushed it off, next day the car would stop moving. I was at work in the parking lot put my car in reverse and the car started moving FORWARD! then I quick put it in park STILL MOVING! I could have got seriously hurt or LOST MY LIFE. I call them to tell them what happened no one was remorseful!!! They told me they would send me the SAME KIND OF CAR! So I asked well is there gas in it because when I got this it wasn't much and I just put gas in it. Them "well they all come with a quarter of a tank" they should be bending over backwards for me but they dont care!! read more

I recently bought my Mercedes Benz from Carvision. My experience there was absolutely awful. The sale manager was incompetent and very moody. I waited for him for two and half hours before I could speak to him. After a long wait, he came by unprepared, with the wrong information. Even though I had to deal with all these inconveniences, I still purchased the car from them. Now, before buying the car I asked them to check my brakes because it was making a weird noise. They told me that they will fix it free of charge. I ended up taking it back twice before I had to speak to the service manager. He then told me that they were going to put new brake in for me. It took them 2 days to fix the brakes. But the best part is that car vision gave me a loaner car with a lot issue. The loaner car died while I was on the highway and I was stranded. Thank goodness for Uber. I got my car back after 3 days with "new" brake. Couple days after driving my car, the previous noise was back. I decided to have my brakes check by someone else. First thing that the new mechanic told me was that those brake were not new and that they were 50% used already. That is when I found out that not only the customer service is awful but awful the manager is not afraid to lie to their customers and they don't care about your business as long they get their check. So, if you want to buy a car, please don't go spend your money at carvison. You will regret it like I did. Worst place to buy a car. read more

Similar to many others, I feel as if I have purchased a lemon from CarVision. I purchased my car (2012 Ford Focus SEL) in February 2016 and since then (8 or so months) I have had to get my clutch and transmission module replaced THREE TIMES. The first time was the first week of March just over a month after purchasing my car. At this rate, I am looking at getting repairs done every other month for the rest of my ownership. Right now the clutch and transmission are under warranty but once that is over I would end up putting thousands of dollars into these repairs. On top of that, the sales person was incredible rude and inattentive and looking back on it, he also lied several times during the test drive and throughout the buying process. Needless to say, I am waiting for a repair to be completed and I will hopefully be trading the vehicle in for a car I feel safe in (NOT from CarVision). Unfortunately, I will be out at least $4,000. read more

I bought my car here a little over a year ago. Buying a car isn't a regular occurrence, but this would be the first place I'd check when it's time for a new one. I wouldn't hesitate to recommend them to anyone else. I'm a big fan of no haggle dealerships. I don't enjoy the game of talking someone down on an artificially inflated price. I have better things to do with my time. The name of the gentleman that sold me the car is escaping me at the moment, but he was extremely helpful and patient even when I had them prep a car for me to purchase and my girlfriend vetoed it at the last minute because it was purple (I thought it was gray, but I guess it was cloudy the day I was there). As the previous reviewer mentioned, they do offer you an extended warranty if you're interested. I opted not to purchase it because there aren't many repairs that would cost more than $2200, but someone who has paid out of pocket for a dropped transmission might feel differently. read more

I went to car vision last Saturday to purchase a Honda Accord coupe. My experience was great!!! I was so scared to go car shopping because I always hear how horrible the car shopping experience can be. I am happy I went to car vision because they listen to my needs. The manager was amazing, he made sure I was comfortable with my monthly payments. The process was painless. The staff was very helpful!! read more

I really wish I would have trusted my gut and these reviews before coming here to trade in my car and purchase one. They gave us significantly less than blue book value for a car in great condition. That should have been my first clue but we were not told how much we were getting for our trade despite asking several times. After signing the paperwork and being assured the car was in good working condition and any issues with the car would be covered by the 30 warranty we discovered that car was driving poorly so we brought it in to have it serviced. We were told nothing was wrong. We proceeded to take it to a trusted mechanic who diagnosed that the wheels were off balance because they didn't belong to it!!! Something that never came up during the sale. We also discovered that the car needed all new struts. We took this information back to the dealership and the service department refused to do anything about the struts. They fixed the wheels by taking them off another car! We were told that if we wanted the struts fixed to "go somewhere else". We called the General Manger several times a day for a week before finally giving up and following the service departments recommendation to "go somewhere else". Shortly there after I received a phone call from the loan company that we financed our trade in through explaining that the car had not been paid off by the dealer! Funny thing is they had already had it listed for sale on their website! A car that they hadn't even paid for! So again I attempted to reach the general manager and was finally successful after several days of trying. He didn't seem to know anything at all and advised he was new. I explained that I was extremely unhappy that my loan was not paid off. And I also told him about our disappointment with the service department. He said he would look into it and call us back later. When he called back he advised that the car was paid and that the bank had made a mistake in processing the payment. He also said he "wasn't obligated" to do anything for us in regards to the money we spent fixing the problems with the car because we had taken it to another shop but he would give us half of the cost. He didn't seem to care that his service department had refused to fix the issue and told us to go somewhere else. So we were still out of pocket more than three hundred dollars. We took the money and swore off ever going there again. Fast forward three months after the sale and I receive another call from the finance company from our trade. The loan is still not paid off! I called the dealership and was advised that as per usual the general manager is both new and unavailable. Still waiting to find out if this one can actually pay off a loan. Don't go here until you really want to sort out a twenty thousand dollar cluster for three months with a revolving door of staff who all seem surprised that you are unhappy with the service you have received. read more

This may not be your typical used car dealership where they try to rip you off by negotiation tactics, however I did not have a pleasant experience. I decided I wanted a certain car and since they don't negotiate/haggle they will not match a competitors price, even if there are multiple competitors with the exact same car for thousands less. They will allow you to walk out the door. The manager said, "I sell 200 cars a month, it doesn't matter." It's this arrogant attitude that just lost my business. I will go to the competitor and pay less, thank you very much. read more

I bought a SUV from here and they told me it was in great condition and had just been inspected and there was no problems. When I had it inspected a year later at a mechanic near my home he asked if I had any work recently done on it. I told him no. He informed me someone had done work on my car at some point and never hooked the emergency brake back up. On top of that it needed about $2000 worth of stuff done to it. I had been driving my kids around in that car! I will never buy from them again. read more

THESE CARS ARE KATRINA/RITA FLOOD DAMAGED VEHICLES OR WRECKS. The titles do not show such damage. I was assured that my car had never been involved in an accident and they even showed me a CARFAX. I found out later when the car started developing major engine problems (a few months later) that the car had different color paints (a red flag for accident or totalled cars) and multiple problems. My car has since been in and out of the shop for months. My car now is in the shop for the 3rd time in a few months for alternator, new electrical system, COMPUTER? and alternator. I have put thousands into a car that barely runs and i owe 9800 on. This car is in AUDIS SHOP FOR THE THIRD TIME for electrical issues due to water damage?! It doesn't start. Moving on to the warentee. I assumed cars like audi/vw have major electrical problems and i purchased an extended warentee. Well when i try to contact the warntee company to find out what is covered it leads to someones personal cell phone and is never answered. My car had some serious issues with exhaust, and feul injectors and these people "franklin" were no where to be found. When i threatened Car Vision's serivce dept' with a lawyer Franklin suddently answered the phone... Car vision's warntees mandate you go to them when there is a problem. THIS SCREAMS shady craftsmanship. Car vision had my car in the shop for an extended period of time and couldnt fix it, they handed the car over to Audi to fix. Car Vision is known for cheap no haggle prices because these cars are purchased off of auctions and are purchased at a really cheap rate due to flood and accidents. Frame damage CAN KILL YOU if in an accident. Do not drive children in a car with frame damage. Please see- ripoff report for another tale of a frame damaged car purchased here. I have filed a complaint with the att general and better business bureau and see if there are other consumers with the same problem. Lets work together to get Carvision out of business. Audidriver havertown, Pennsylvania U.S.A. read more

The associate I had the pleasure to work with was Tyler R. He took his time and showed me every vehicle I wanted to look at and didnt pressure me to purchase something immediately. He assured me that we were there to find the perfect vehicle for me and not to just make a sale. I would recommend shopping at Car Vision to anyone and will absolutely return again in the future if I need another vehicle.! read more

Bought a Kia Rio here in 2013 and had problems right off the bat. I have had several Kia's and was always happy with them. After a few months there was a huge problem with the trans - luckily I was a few hundred miles under the factory warranty because it would have cost me almost $1000! After that it was one repair after another. I just traded the car in to another dealer - 2 years before my loan was over- because I hated the thing so much. I was lucky the new dealership gave me much more than the car was worth but I still had to eat $1300 to get out of it. Never ever going back! read more

Update: Received a phone call from the General Manager who is making things right wth us, by reimbursing us for the battery we bought. He also gave us his number so if we have any more issues to call him directly. The only reason I'm not giving 5 stars is due to all the hassle I had to deal with before. If the service department handle it the way Mr Marks did I would have been happy with keeping the 5 stars. Make sure if they say they will do something to fix the car it's done correctly. We went to look at a car but the battery was dead. No big deal, we asked them to jump it so we can test drive it. We stalled it since it's a different clutch and it wouldn't start so it had to be jumped again. We asked our sales associate if we could get a new battery since this one wasn't holding a charge, she said yes the 2 times we asked. Fast forward 4 mts later when my husband left the lights on and the battery was dead, we jumped it and it's working great, the next time I go to work 2 days later I have to jump it again. (I was late to work both times) get it jumped go to work. Go out on my lunch break and it's dead. Husband came to jump it and get a new battery. We figured when they put a new one in, it was a cheap one. When we went to take it in, the battery was from 07 and refurbished in January 2017. So the "new" battery I got was not really new. I emailed them but don't expect anything in return. Our back break and caliper literally fell off while driving (that's a whole other story) and it was the biggest hassle to get reimbursed for it. I def would NOT go back and if you do make sure what they tell you is the truth. read more

*** scratch that, I'm changing the review to 2 stars because I've saw the owners response to other people's reviews. No one wants a disengaged apology! read more

I enjoyed how great the customer service is, my salesperson was Marius and he explained me everything really well, Thank You CarVision for making my dream of having a Jeep become true! I really recommend this place! And Thank You again Marius for all your help. read more

Bunch of buffoons who mispriced a car by $5800 and after I talked to 3 different people (one who confirmed the price after I commented that on a similar car a year newer for twice the price) and 2 of them seemed to have no clue and had to check with others for answers. Overall not the sharpest bunch and would suggest to take your business elsewhere. read more

I had a great car sale experience- Tony and Marius were easy to deal with and very client friendly, and the sale price was fair.

They don't have their act together, and they must be used to selling to really gullible people because they sure tell a lot of lies and offer terrible "deals". They lie about the condition of their cars on their websites, they lie about the cost it takes to fix things, and they are a huge waste of time. Here's the story: My husband and I are not from around the area but his parents live two hours away so we decided to visit his parents because we are specifically shopping for a 2012 Camry SE and they just so had one listed on several websites (their own, cars.com, etc). We had made several calls throughout the week and they said the Camry was available. We made two separate phone calls on the day of just to triple check the car was available, and Kevin (who knows what he does there because he's useless), said it was ready for sale. When we arrived there, it was a hot mess. The sales guy, Steven, came up with a series of excuses as to why the car was not ready but I would not hear it because I just travelled a very long time to see the car. After a lot of insistence, he pulled the car. It was NOWHERE near anything listed on the websites, even their own website. The navigation system screen was severely cracked, the leather was ripped up in multiple places, there were two dud tires in the back, there was a huge coffee/blood stain on the roof, there were dents on the outside, something was leaking under the hood to which another random sales guy stated that "the cover is missing", and probably a whole bunch more stuff we would have noticed if we stayed. I was royally pissed that I made the trip all the way out there so I decided to see what they could do to make it better. After speaking to a sales manager, here are the terrible deals they offered: - Come back another time when it was fixed and still pay the sticker price they wanted. After making such a long trip from Pitt, this was a terrible "deal" because I would be wasting even more time. - Take $600 off the listed price and take it as-is with all the damages. He said I could easily pay someone else $600 to fix it all up which if of course, a definite lie. Where in the world would charge $600 to fix all that stuff? That's how much it's going to cost to get just another nav system in, forget about the tires, the ripped leather, etc. - Pay sticker price now and they would transport it to Pittsburgh for a price, which was also going to cost me more money and again, be a waste of my time. They are clearly looking to make the most money possible, and don't care about the customers. At no point did Kevin apologize for lying to us about the car being ready for sale. They are a complete waste of time and clearly looking to make money off of people who don't know better. read more

Would not allow me to take a used car to my mechanic in New Jersey. When I tried to tell them they advertised it as 1 owner and CarFax says 2, guy hung up on me! read more

Very horrible experience !! Cars were not in the condition of pictures on internet. Floor manager was very rude and inpatient, kept trying to force a credit check without me coming to agreement of the car of my dreams .....very unprofessional. read more

Place was completely disrespectful!! We did an on line app...got a "pre approval", woo hoo. Called David, internet specialist, who encouraged me to come down.....we have helped people with lower scores than yours. So , 2 hours later, we arrive, talk to Juan, who quite frankly was nice but there for a paycheck. Well, he brought his "manager" Keith over. Well first, Keith had his friggin zipper down, yea, real classy!!!. Then Keith tried to embarrass us; talking about after reading the credit report, he knows we are close to a repossession. The audacity, lol, like he's someone important. Furthermore, we submitted all that information on line....to not drive there for nothing. Yeah, a complete s--t show!!! read more

We made an appointment to see a specific car (we made the appointment earlier in the morning to see the car the same day). While making the appointment, we made sure to let the associate know that we were coming from Delaware to see the car (a 1.5 hour drive). When we got there, the car had just been sold. A phone call to save us the trip would have been nice. When we spoke to the manager, he basically blew us off- there was zero effort to try to improve our experience. The silver lining for us is that they won't be getting our money. If you're thinking about going out of your way to see a car here, save yourself the hassle. read more

I had such a wonderful experience at Carvision Mitsubishi. I was greeted by sales associate, Donovan, before my husband and I even entered the building. He was so patient and helpful through the entire process; wonderful personality; and any questions we had he made sure were answered. Also, we had to bring our 3 1/2 year old daughter with us, he happily assisted in keeping her entertained while we ran through the paperwork. I must also mention that I love Donovan's custom converse shoes. They added a little flare to his look, and as a woman who walked in wearing converses myself, I could only think, "Great minds think alike". Needless to say, I happily left that night with a 2016 Volkswagen Tiguan. So happy I gave them an opportunity, and many thanks to Donovan for all of his help. read more

I love car vision second time around Estelle hinkle is the best this lady is a beast in a good way she didn't give up was there all day trying to get these banks to work with me she went in never stopped I'm so glad words can't explain I got what I wanted in the end 2013 sliver Rado I love it thank you can't forget Tyrone my sales guy he's new to the team at car vision but he's rising to the top sold two vehicle in a day that's great for a newbie I would recommend my enemy to car vision get friendly people will go over and beyond to get you in a vehicle don't believe me step through the door you'll see I'm so happy now I got my truck thanks car vision read more

I recently purchased an Infiniti G37x at Car Vision and I had a great experience. I want to thank our Sales Consultant, Mike Smith for taking great care of my wife and I. We looked at a few different vehicles and Mike was very knowledgeable of each. We decided on the Infiniti and they were able to get us a good loan on the spot and we drove off with the car the same day. read more

I came to Car Vision after previously shopping around at a few other dealerships. I had received several car appraisals for my Mazda that I truly wanted to trade in because of the decreasing value and amount I owed on the car. However, I really didn't have a great experience with the previous dealerships. When I came into Car Vision I was instantly greeted by Andrew who assisted me even though it was 30 minutes before they closed. He offered to stay late, and was willing to work hard to have my needs met. Andrew was very friendly and personable when helping with my trade in. I ended up coming in the next business day to finish up paperwork I was unable to do the night prior. Car Vision worked diligently to get me a rate I was pleased with. I was very happy to deal with a dealership who appreciated my business and gave me a good deal on my trade in (especially compared to other dealerships I won't even mention). I would highly recommend Car Vision, especially Andrew! I am very pleased with my car and have been enjoying it for almost a week now! read more

Joe was great. Got a nice truck at a great price . Easy transaction, and I had to travel quite a distance to get there.... Well they even texted me a link to pull the address up on google maps. They made everything a smooth transaction. read more

DO NOT BUY A VEHICLE HERE! They run a scam, buying salvaged cars that were not reported in an accident at auction, then rebuild them poorly. All while promising you a "Clean" Carfax report. Had a huge issue with the vehicle I bought from them and after a thorough investigation, came to find out exactly how they run the scam! DO NOT BUY HERE!! read more

People were very friendly; but i was there for 4 and a half hours. I was waiting for someone to take my money! When i finally got home,i ran out of gas after 75 miles.They offered to fill my tank if i drove back there (40 miles)! I would have added 2 more stars to this review if they would have only sent me a $20 dollar gas card. read more