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    Cary Air Conditioning & Heating

    3.0 (2 reviews)
    Open 6:00 am - 6:00 pm

    Services - Cary Air Conditioning & Heating

    HVAC installation or replacement

    HVAC system repair

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    1 year ago

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    Klimatology HVAC

    Klimatology HVAC

    4.8
    (36 reviews)

    We are very pleased with their replacement of our old gas pack. We had five companies to give us…read morequotes. They were the only one who suggested measuring our house to see if our system size was right for our house. As it turned out, a 2.5 ton was more appropriate than the 3 ton we had been using. Their prices were competitive. The installers were professional and did a good job. I liked that their office filed our warranty papers and applied for Duke Energy credit that we qualified for. No one else mentioned the Duke Energy credit.

    Highly Recommend Klimatology HVAC…read more After researching several contractors, I reached out to Klimatology HVAC based on a neighbor's recommendation, and I am so glad I did. Our older AC system stopped blowing cold air right in the middle of high heat, and the owner actually came out personally to inspect it. He thoroughly checked for leaks and genuinely spent time troubleshooting the unit. At the time, I was in between jobs, and he completely understood my situation. Instead of pushing for a quick sale or trying to upsell me, he went out of his way to try and repair the old unit just to buy us some time until I was working again. Unfortunately, the system was just too old and ultimately had to be replaced. Because of my situation, the owner stepped up and worked with me on a very fair price and a manageable payment plan. There was zero urgency or pressure to win my business, just an honest, incredibly helpful approach to a stressful situation. The entire crew really knows their stuff, and it is clear that this business is run by a genuinely great guy. Thanks again, Klimatology!

    SantaAir Heating and Air

    SantaAir Heating and Air

    4.7
    (176 reviews)

    Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

    Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

    Apex Heating And Air Conditioning

    Apex Heating And Air Conditioning

    2.4
    (34 reviews)

    excellent service from romerial henry jr. hard worker and…read morevery experienced. he took apart my a/c unit in 90 degree weather and cleaned it out b/c i had not in 5 years. he was amazing! great communications from him! 5 star! i hate tina the virtual operator who answers the phone...how irrating. if it was not for romerial, i may have moved along to another company with a human being who answers the phone. romerial saved the day for you and me!

    Do Not Recommended Apex Heating and Air Conditioning. I wish I had read the review on this company…read morebefore allowing them to perform a preventative maintenance on my HVAC system - a service I paid for. Of course the units were working great before my technician, Koy B., came out to tinker with it. He shut the unit off to my downstairs claiming he had to have a $1000.00 or it couldn't be turned back on. When I asked what he had done, he refused to answer claiming it was state law that he had a right to damage or covertly disable anything he wanted. He would not tell me what he had done to disable the unit even after making it clear I just wanted the next technician to have the information. This was a total shakedown. If you don't give them at least $1000.00 Apex Heating and Air Conditioning will turn your heat off and then yell at you over the phone. I called the office and asked for Kenny Markham, the owner. The receptionist refused to get him. Then I asked for the office manager, Cindy Alexander (she disguises her name as Cindy S on this site) and she refused to tell me what tinkering they had done. Do not give this company any change to access your units without a contract, otherwise they will demand money or disable your HVAC systems. Now I have to pay another technician to repair the damage done by Apex Heating and Air Conditioning.

    Cary Air Conditioning & Heating - hvac - Updated June 2026

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