The service quality changes and the price is confusing. It seems the office staff was not familiar with giving a price.

Establishing medical care is always an annoying thing. Back in 2017 my eye insurance changed and it forced me to start shopping for a new eye Dr. I'm so glad I found Cary Family Eye Care! The staff and providers are all very nice and helpful. The doctors are both patient and helpful. I didn't have to wait a long time. They also have one of the machines that insurance doesn't cover that takes a photo to you don't have to get dialated as often. It is so nice to be able to have a full eye exam and not be cross-eyed for hours. My understanding is it's not a full replacement for dilation always, but it's just a nice thing to be able to rotate for dilation, even if it's $59 for the add-on/substitution. Furthermore, I have really poor eyesight and the glasses were among the most affordable I've purchased with hyperindexing. They were very low pressure for purchasing new frames, contacts, etc, but did have a few discounts on frames so I was able to get some non prescription sunglasses at a very affordable price. I recently was in during the pandemic and they have top notch protocols for cleaning including cleaning behind each patient and wiping anything you're touching down in front of you with alcohol. Everyone I was within 6ft of had KN-95 masks on. I highly recommend giving them a shot if you're shopping around for eye care. Bonus: they have hours after 5pm! read more

Saw Dr. Harris. Very cool doctor, knowledgeable and with exceptional bedside manner. Nice space and with minimal delay of my original appointment despite it being the end of the day read more

Love this practice, they are consistently thorough and helpful. Dr. Barnes was amazingly patient with our daughter who has a lot of eye sensitivity and lots of sensitivity to light. Dr. Barnes was patient and thorough. She never got frustrated and created a situation for 8 year where she then felt encouraged to talk our hesitant 6 year old through the process. Dr. Barnes has such a calm and reassuring disposition. read more

Service quality has gone down as their customer base has grown. Nice doctors but they need to watch out and nit get too complacent

I live in Pittsboro, and travel all the way into Cary to keep going to Cary Family Eye Care. I have tried other optometrists who are closer to where I live, but I have never been happy with them. The customer service has been the best here, and it makes it worth the drive! Donna, Priscilla, and Joe made my son's experience of getting glasses so great that he LOVES going to the "glasses place". Thanks and keep it up! read more

Good doctors but not as helpful office staff. First they didn't respond to CVS prescription refill. A week later, we asked CVS to request a refill and the office staff says they didn't receive the fax (the CVS is in the same shopping complex btw) - they will approve refill once it is received. Then we had a third call to CVS. They finally spoke to each other. Then the office staff member says, they will not approve refill until an appointment is taken. We took the appointment. Still they would not approve the prescription until the appointment date has passed. This is for a regular patient that has been seeing this doctor for 5+ years now. The office staff now claimed there is a "law" that disallows them from writing a refill request until the patient is seen every few months for this highly advanced medicine. I asked which law it is. They say, you will need to speak to the doctor, he knows the law. Doctor calls back and says there is no such law (that his own staff claimed). This is not an example of helpful office staff clearly. 5 calls to settle something that should get resolved in 1-2 call. They should have responded to CVS a week ago, they could have not made us ask CVS three times if they were going to decline it anyway. They should been honest and not make stuff up on the fly about some law that doesn't exist. The only reason for 3 stars is doctors are good. But they need to improve service for their staff. read more

Dr.Barnes is thorough, patient, and welcomes and answers all questions. Contacts and glasses prescriptions have always been accurate. Staff is courteous. read more

This practice is fantastic. From the moment I walked in the door to them saying goodbye on the way out. Fast friendly and knowledgeable is how I would describe everyone I met. read more

Cary Family Eye Care is a wonderful clinic! My appointment was both on time and efficient, and the staff were overall friendly and helpful. They even fixed my glasses from a different eye clinic. read more

This is not a "positive" or "negative" review. It is an objective, fact-based account. Since the launch of the internet almost 30 years ago, I have never left a negative review for anyone. I believe we should always talk with people face to face. I have seen small or struggling companies get run out of business due to indiscriminate and inaccurate reviews which anyone can write from behind a screen, allowing no opportunity for the other party to explain. If I did not care for a meal at a restaurant, I would talk with someone. I would not necessarily expect a refund - just an honest discussion. I had two separate discussions with Cary Family Eye Care. The purpose of posting my experience is single-fold. You the consumer should know as much as possible before your visit in order to avoid surprises, whether they be service- or cost-related. If your plan does not cover vision, be sure to ask the front desk (before your exam) what your out of pocket cost will be. I paid $748.00 in cash because I did not ask the question. If you want to exercise choice, you have the option to do so once you have the facts up front. You might ask for a breakdown of included services. Maybe you don't require them all. The Bill $134 Opthalmological Exam w/refraction (NOTE: Medicare and many insurance companies do not pay for refraction, which runs about $35-40). $39.00 Optomap + MPOD $135.00 Contact Lens Eval NP Level II $-129 "Package discount" I do not know how this is calculated. I know only that without this "discount" I would have paid a total of $877.00. You can figure out for yourself how "discount" terminology is used in the world of pricing and marketing - whether it is clothing or automobiles. If you see a dress with a 50% discount off an original price of $200, then ask yourself, "is this dress worth even $100? Is the material flimsy? Will it feel terrible against my skin? Why would I pay $100 for a dress that might not last or feel comfortable?" There is a term called "artificial markup" and you can find out all about it. $220 Package PAL Adaptive Thin/Light ** $220 Package PAL Adaptive Thin/Light ** $129.00 Vera Wang eyeglasses. $129 in and of itself is not a bad price, but in any eyewear shop, the choices are limited. I settled for Vera Wang because I needed glasses right away. I did not leave home that morning thinking "I would like a pair of Vera Wang eyeglasses." This might be the reason why the brand is in the display area of many optometry practices. Would they even sell otherwise? WarbyParker.com has great eyewear. Kids and young adults love them too. For every pair sold, a pair is donated. 748.00 Total cash outlay **IMPORTANT: If you have always worn "monovision OD DIstance" lenses, be sure to tell the Optometrist that you want to stay with this designation. I was sent home with a "multifocal" lens prescription. I was unable to read a book or anything you should reasonably expect to read with a contact lens prescription. "Lens.com" sent me the prescription exactly as written but now I need to return the lenses and hope for a refund or credit applied to my new/corrected prescription from the optometrist. If you like monovision then be sure to tell the optometrist that you want exactly what you were wearing before - with any adjustments to strength as necessary. Do not wait to be asked which you prefer. If possible, bring a copy of your previous prescription if it is from an optometrist elsewhere. When I returned to advise the practice that I could not read with my new lenses as they were written, I was advised that their system practically defaults to multifocal, as they are moving in that direction. I am now re-ordering new lenses with the corrected MONOVISION designation. I was told that the first lenses might have allowed me to read once my eyes adjusted, that multifocal lenses require the eye to be retrained. I tried for a couple of weeks to adjust but still could not read. On my second visit I asked "would I have eventually been able to read with them"? and the reply was "not necessarily." Be sure to ask for your prescription for eyeglasses and/or contacts before you leave. According to the Eyeglass Law" of the Federal Trade Commission, article §456.2 , "It is an unfair act or practice for an ophthalmologist or optometrist to fail to provide to the patient one copy of the patient's prescription immediately after the eye examination is completed. Provided: An ophthalmologist or optometrist may refuse to give the patient a copy of the patient's prescription until the patient has paid for the eye examination, but only if that ophthalmologist or optometrist would have required immediate payment from that patient had the examination revealed that no ophthalmic goods were required." If you are told to pay before you get the prescription, then do so, but you have the right to take your prescription home should you choose to compare pricing. read more

I received excellent care and service and was very impressed by their friendliness. Dr Dwight Barnes made sure to answer all my questions thoroughly and followed up at the end of the visit to ensure I didn't have any further questions that weren't answered. read more

Small office but very friendly and thorough. They also have contact and glasses. Making appointments wasn't an issue and the doctors were very knowledgeable. Ordering contacts took a long time but then convenience of the location can't be beat for me read more

I have been taking my kids here for glasses for a few years now and we have always been happy. This year we got my oldest contacts for the first time. The staff could not have been more wonderful and patient with him. The spent an amazing amount of time helping him put them in and take them out. They really care and treat us always with warmth and respect. I highly recommend them!!! read more

Our family have been patients of both Dr. Barnes for several years and we like them both very much. They also offer great referrals to specialty doctors when needed. The majority of their staff are attentive and very helpful as well. Jaime has jumped through hoops for us on several occasions. One big draw back is that their hours are inconsistent, confusing and as a result, inconvenient. 8-5 Tuesday & Thursdays, 9-7 Monday & Wednesdays, 8-1 on Fridays. Their lunch hour changes depending on the day as well. So many times we've been in the area and just needed to pick up contacts only to find they've just closed or won't be back from lunch for 30 more minutes. read more

This review is not one in regards to the 2 Dr. Barnes', as my wife and I both saw other doctors for our prescription (although both doctors seem to be very caring and nice). We both have purchased our glasses from this office and have received the best customer service. Not only is everyone very nice at this office, but they go out of their way to make sure you get what you want. I found a pair of frames somewhere else, and Mary Anne spent over an hour finding out if they would be able to get the same frame. It turns out their suppliers did not carry them, but they were available through the insurance company. The price was also a little less than the other locations I saw. In addition, the warranty they offer for complete glasses is 2 years, compared to the standard one year warranty. The only down side is the length of time it takes to get your glasses. They are a small office, and send out all their frames to a lab for the eye glass installation, so it can take over a week (but that is very small compared to all of the positives). read more

I'd probably give 2.5 stars overall. Drs. are good and the older tech is nice. However, there was a younger technician that was awful and unprofessional during one of my visits. She was rude and acted like I was an idiot when I did not bring my old prescription from a previous dr. No one had told me I needed to bring it when I made the appointment. Then during one of the tests, I asked her if I needed to wear my glasses for it. She again said in an exasperated tone that it didn't matter. I was blind as a bat and obviously failed the test because I could not see the flashing lights. She finally realized something was off with the results and had to re-do that part with my glasses on. When I was waiting for the doctor, I could hear this sorry excuse for a technician whispering about me to the doctor. The whole experience was surreal, as I have not experienced that type of childish behavior in any medical setting. The office waiting area is also a little cramped, and the front desk lady seemed overwhelmed and stressed out, though polite enough. Another time I had my glasses adjusted. The person who did it tinkered a little and handed them back without even looking at the glasses on my face to make sure they were adjusted right. There was no charge, but I guess you get what you pay for. Will not be returning to this place as there are plenty of other options not too far away. read more

I have nothing but praise for both Dr. Barnes and his office. Having seen him twice for eye issues and vision, both experiences have exceeded my expectations. Being new to NC, it was important to me to find a quality eye doctor to stay with long-term. I have found that in Dr. Barnes and will continue to refer him out. My last visit was an emergency where, not only did he fit me in quickly, but he came up with a great medical plan to solve my eye issues. He has always been patient and caring and is very experienced in his field. His office staff are also kind and willing to answer all questions. All in all, you feel valued when you arrive there and leave happy to have him as your doctor. Leza I. read more

OVER Dilated my eyes and I spent 3 days in severe pain and 2 days in which my eyes were dilated. 4 drops is way too much to put in someone's eyes I found out by going to another doctor. I never had this problem in the 40 years I have been getting my eyes checked. read more