Great experience start to finish! Kevin is great, makes the…read moreexperience fun, easy and obviously works with the best of the best in regards to products. He succinctly provided all the information we needed to make a rather large purchase on our first visit. He personally came and installed the couch (we were worried about it being able to get into our home/space and he assured us it would work... it DID!). Our American Leather sleeper couch is beautiful and SO COMFORTABLE!! Really worth the extra money. Thank you Kevin.

Amazing service and quality products from Kevin and the team. I Support local and will be a return…read moreclient for years to come.

great selection with very reasonable prices, and fantastic help. Delivery was fantastic on our…read morecouch, with a delivery time quote of 12-2. They got there right at twelve, and the couch was assembled and done by 1. great experience

Big selection. Helpful but no pressure salespeople. Good value. Very good delivery serviceread more

Furniture shopping can be exhausting. This place makes it... shockingly easy…read more House of Values carries a ton of high-quality furniture lines, especially if you're looking for something custom or well-made without the luxury-showroom attitude or markup. But the real MVP here is Nancy. She is next-level helpful--ultra patient, incredibly knowledgeable, and clearly knows every line, option, fabric, configuration, and "what if" scenario inside the store. I came in looking for a custom couch with only a vague idea of what I wanted, and Nancy calmly walked me through multiple directions, styles, and price points without ever pushing or rushing. No pressure. No upsell. Just genuinely good guidance. And the prices? Honestly hard to beat. Especially for custom furniture, the value here puts a lot of big-name stores to shame. Bottom line: huge selection of quality furniture, excellent pricing, and customer service that actually feels personal. Ask for Nancy, take your time, and thank yourself later. Five-star, bookmark-it, tell-your-friends kind of place.

Attentive and knowledgeable service, a large selection of manufacturers, and reasonable prices.read more

Solid selection and range of office chairs available at very reasonable prices. My husband and I…read morejust bought our second Steelcase chair from them -- despite being used office chairs they're in great condition for a fraction of the price of buying new. Friendly workers that are available for questions if you have them, but that will leave you alone to sit in a bunch of the chairs if you'd prefer to look solo.

As an update to my previous review. The team was prompt to respond. They gave us a fair refund for…read morethe cost of all the chair wheel replacements. We are pleased with how it turned out.

If you live in the Bay Area, please stop by the home consignment center in Danville!! Everyone that…read moreworks there is so helpful and sometimes you can get a better price just by asking... I recently did a remodeling of my home and got some furniture, a mirror and a beautiful rug for such an amazing price. My sofa was part of a model home where the developer delivers the Furniture there after the model home showings end.

The Home Consignment store is full of some beautiful gently used items at a very reasonable price…read more So many new items come through that store almost daily. I found the employees there to be very kind and helpful. I purchased a couch, a recliner and a coffee table and used their delivery service. Everything arrived quickly and the guys that delivered everything were so nice and professional. I love going back to the store and doing a walk through. You never know what you will find.

Here to echo the numerous complaints about the customer service unfortunately. Came in today…read more(6/19/25) looking for a coffee table they have in stock. Not one employee was on the floor to field questions. I waited in line at the register just to ask about the availability of a table displayed on the floor. The sole person at the register was the manager of the store (I assume), who looked like he was hating his job and his tone with the customer he was helping suggested he was agitated; therefore, I prepped myself mentally to navigate his attitude if he was the one to help me once I eventually made it to the counter. By the time I made it to the counter another associate was there and in all fairness he was very cordial and polite. I asked about the coffee table he told me 1 of the 2 I was interested in were in stock. The table was on sale online, and there was a HUGE sign in front of the store that displayed additional* discounts on sale items and regular priced items (on select items) therefore, I inquired if there was an additional discount for the coffee table I was interested in. I jokingly told the associate that my partner said "she'd kill me if I paid $700 for a coffee table, but I'm so desperate that I'm willing to take the risk" the associate laughed while the manager shot me look as if he was annoyed with me for asking about an additional discount. The associate turns to the manager and pointed to the screen as if to show a valid reason to get rid of the inventory or suggesting that a sale would be more advantageous than holding onto it because he then says to the manager "how bad do you want to let this go?" The manager without thought or pause shoots back "no, no" while shaking his head, the associate pointed again and says "well look here, could we..." manager in a rude tone cut him off and said "No, the price it's at is what it is , that's it" Now, I understand this isn't the flea market and I don't go into stores (especially West Elm) with the intention to haggle, so this review isn't a retaliation because I did not get a better deal. It is in response to the tangible feeling my business was unwanted and unwelcome with a pompous arrogance. The coffee table is on sale for a price that I might be able to justify with my partner, but I am not interested in giving this store my business. In fact, the associate that helped me is the only reason why this review is two Stars - one would think the manager would actually read the reviews and switch things up, but something tells me this location might not be open for long.

Zero stars, the rudest staff we've ever experienced at any retailer, the staff members hate their…read morejob there. My wife entered the store with a William-Sonoma bag (after purchasing an item there) and a staff member there (with the Pride tag on their shirt) looked at her in an angry manner. She asked which section had kitchen rugs in the store and he answered "you can go to William-Sonoma" in a very sarcastic manner. We were regular shoppers in West Elm and we've never EVER faced such a behavior in any store by any retailer, this is disgusting and we're never going to shop in West Elm again.

I ordered a Walnut Live-Edge Wood Desk with a drawer. The drawer is held together with hardware…read morethat I had never seen before. It did not include any assembly instructions. I contacted MWS and requested assembly instructions. They emailed 2 pages of "Installation Drawings" which was helpful. During assembly, I discovered that some of the screws which they provided are the incorrect size. I contacted MWS a second time to request the correct screws. To my surprise, they asked me to count the number of screws which I received.... The problem is not the quantity, they sent the wrong screws. This issue has not been resolved. The desk was $623.99 and they are hassling me for 4 screws. I will probably visit a hardware store to get what I need.

Chat line extremely helpful. Product shipped quickly. Easy assembly. Extremely pleased with the…read moresolid wood. Price was very reasonable. If I had an additional room, I'd order another .

I love all the furniture, accessories here....rustic, repurposed, using reclaimed wood...i've…read morebought a number of items and most recently a round side table (Fanny) for my bedroom. Prices are slightly high but the furniture is different from most store (if you can find anything like it elsewhere)....staff here is friendly, helpful and not pushy ...My experience with Zandra today was wonderful.... Reason for the minus 1 star is this place is costing me serious money! I can't resist buying stuff from here!

I'm still in love with this place! 3 years ago I ordered a Surya rug and 2 years ago I ordered two…read morecustom made coffee tables and I'm still enjoying everything I ordered. The only complaint I have is for some of the stains, the stain will rub off when you rub a cleaning cloth on it (or worse - a wet napkin). So if you're in the process of picking out a stain, you should check to make sure the color you pick won't rub off easily OR accept the fact that the stain will easily rub off. The staff here is very friendly, not pushy and definitely easy to work with. I still love Harvest for the same reasons: high quality, recycled wood, friendly service and the ability to customize pieces to fit my space. I have spaces where I'm looking for furniture with a very specific dimensions and searching high and low over for something pre-built was very difficult and/or the quality I saw was very poor. I want pieces that will last that I can enjoy for years to come! This week I placed an order for a custom made media cabinet/stand. Mary helped me bring my design to life. My husband had very specific requests to the width, height, number of holes, shelf sizes, compartments, etc. for all of the electronic equipment and we had no issues working with her nailing down the details via email as well as in person. FYI on payment for custom pieces - half of the amount is due when you place the order. The remainder of the payment is when the piece arrives (usually around 4 weeks).