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    Casa Shaddai Bed & Breakfast

    5.0 (1 review)
    Closed 7:00 am - 11:30 pm

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    2 years ago

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    La Quinta by Wyndham Castle Rock - Guest room

    La Quinta by Wyndham Castle Rock

    (26 reviews)

    $$

    I checked into this hotel on December 14, 2018 and was given a rate of $315 for 4 nights. They…read moretook off an authorization for the amount. On Monday night I extended for 1 night and was quoted 79.83. I went down to the front desk to have my card swiped. And keys reset and the manager on site who name is Derick was rude as ever. On Tuesday morning my daughter gets a call from the front office that my card had declined for the payment and that we needed a card on file by the end of day. I called my bank because I knew that we had more than enough funds to cover. After speaking to my bank and confirmed that funds we're authorized for the total amount of my stay I did a conference call with bank and the manager Derrick who argued with me and the bank teller who was explaining to him that those authorizations were held and all he needed to do was release them. He stated to bank you're the damn bank you fix it. During the conversation the general manager walked in and took over the conversation and he couldn't find the payment on the hotel at first but went to credit card transactions and saw the holds for the funds that way and stated Thai owed $80 and that I would be good. On Tuesday night I called to front desk to extend for 2 days and was quoted $147 for the 2 nights I transferred the money to account and went to front desk and was told that card was charged for that amount Later on in the evening I had noticed that they had only taken 79.83 so called front desk and spoke with Stephanie and asked why had they only taken that amount she asked the manager Derrick and he said that everything was ok and they had everything under control. The next morning my daughter gets a call that our card was declined. So I call front office to ask what do you mean? He said that we owed 80 I was frustrated so I paid 60 over the phone and told my daughter to go down to pay the remaining $10. She goes to front desk and was greeted by Sarah Who is the owner my daughter tells her I'm here to pay $20 on room. She goes uh no. First you need to pay for last night and was rude to her. So I call from work and talk to Sarah for her to be a owner and in the hospitality business she talked to me like I was crap and even though everything was her staff fault she tried to talk me out of staying other night there since bridges had been burnt! Smh. I spent over $600 and the treatment my family and I got was terrible! It's sad because people should not be in this business and act the way that they did! Horrible horrible customer service and dirty rooms

    Great experience, and great customer service. Will definitely be back if ever in the area again…read more Thank you to the staff for being so accommodating.

    Best Western Plus Castle Rock - Exterior

    Best Western Plus Castle Rock

    (50 reviews)

    $$

    It was a nice three day trip with my friends in Castle Rock. I checked in on a late evening July…read more4th. I was greeted immediately by the front desk, who didn't worry about my third party reservation, and have me a room at the requested 4th floor. The room was nothing fancy or upscale, but still clean and comfortable. It has two queen beds that were comfortable enough for sleeping. The TV was large and also a smart TV. There were ample amount of cable channels, and I also was able to enjoy YouTube too. The AC was wall mounted, but cooled the room quite well when needed. The desk area was fine, and I enjoyed the Keurig coffee in the room. The bathroom was clean and organized. The shower pressure was a bit light, but still did the job. The towels could have been thicker, but the bathroom amenities were good. For a 2.5 star hotel, the room was very good. The lobby was casual, but still inviting with enough chairs to relax. The breakfast was complimentary and had good amount of hot foods like omelette, sausage, bacon, and potatoes. Cereals, muffins, and waffles were also available. Juice and coffee were from a dispenser, and were ok. The fitness center and pool were small, but useful. Please note that the entrance doors open manually, but you can press a button to have them open automatically if needed. The service was well caring. The receptionist was very helpful in finding places nearby, and helping me with luggage after I got injured. Checkout was also very easy. I am very happy that I got this mystery hotel at Priceline for a great price. With the clean and comfortable rooms, free breakfast, and great service, it's a great hotel in the Castle Rock area. Overall: A

    Great hotel and great customer service. While the hotel is a little outdated, it definitly still…read morecomfy and provides all the amenities we needed while home basing for our road trip. Great breakfast with a daily variety, great/safe location, clean, and exceptional prices! The staff was great and very accommodating. I would easily recommend staying here while traveling around Colorado! Zero issues from us!

    The Ranch at Emerald Valley

    The Ranch at Emerald Valley

    (8 reviews)

    My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

    Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

    Chamonix Casino Resort - The bistro at Chamonix

    Chamonix Casino Resort

    (79 reviews)

    My wife and I stayed at the Fantastic Chamonix Hotel and Casino in Cripple Creek, CO, to celebrate…read moremy 90th birthday. Our valet parking attended, Ronald took our luggage to the front desk, where the cheerful attendants, Shalee, Chelsie and Ashley provided us with our keys to a suite. (We were able to check in early) After moving into our suite the casino floor beckoned us. We both played in Chamonix casino and all through Bronco Billy's. Had a great time. I had one hand-pay. Dawn the local bartender, Lexi, pay master and Joel, security, watched over everything, all helped me with this exciting event. Great people. Dinner was at the new Don Juan's Cucina Mexican restaurant. Loads of food and a special Tequila. On our way to the suite my walker needed adjustment and Tim, custodian, came to the rescue. All in all everything from arrival to 980 Prime, Saturday, was beyond high quality. W. Field, marketing and W. Vinson, personal host made my 90th birthday the very best.

    DO NOT COME HERE IF YOU'RE TRAVELING WITH A PET unless you're prepared to pay a $200 NONREFUNDABLE…read morepet fee for a one-night stay. This fee was not disclosed anywhere during the booking process that I could find. The only place it appears is buried in the Terms & Conditions in small print at the bottom of the website. My friend and I ended up in Cripple Creek after a hailstorm cut our camping trip short. We had my 10-pound, 10-year-old dog, Cosmo, with us, so I specifically booked a pet-friendly room at Chamonix. Everything was going well at first. Becki in valet was absolutely wonderful - friendly, helpful, and by far the highlight of our experience. At the front desk, I checked in, provided my ID, and they ran my credit card. As the employee was about to hand me my room keys, he casually asked if I had any pets. When I said yes and pointed to Cosmo, who was standing with our luggage, he replied, "Okay, that'll be a $200 charge." A $200 nonrefundable pet fee for one small, well-behaved dog staying one night is outrageous - especially when it exceeded the cost of the room itself. Most higher-rated, true luxury hotels, like The Broadmoor, charge $50-$100, or they place a refundable deposit for potential damages. Waiting until after my card had already been charged to disclose this fee felt like an intentionally shady business practice. When I told them I couldn't justify paying an additional $200 and asked to cancel the reservation, I was initially told they don't allow same-day cancellations. The manager eventually agreed to waive the cancellation fee, but despite my request, never came out to speak with me directly. One additional disappointment: while waiting in line, a second front desk manager who had been assisting other guests stopped acknowledging me when I got to the front of line. I have severe POTS, which makes standing for extended periods difficult, and that made an already stressful situation even harder. It's unfortunate because I had been looking forward to seeing the property, having dinner at one of the restaurants, and spending a few hours gambling in the casino. Instead, we left and found somewhere else to stay. If the pet fee had been clearly disclosed during booking, I simply would have chosen another hotel. Transparency upfront would have avoided this entire experience, despite the fact that $200 is still an outrageous charge for a pet.

    Casa Shaddai Bed & Breakfast - hotels - Updated September 2026

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