Ordered a table. They charged my credit card but have ghosted me. No email confirmation. They don't answer the phone. Then don't respond to voicemail I left. They don't respond to the chat message I left. I have filed a fraudulent chargeback on my credit card. Totally avoid this scam company. read more

We ordered a dining table through them and I received the table on a Tuesday and set it up immediately when I got home. I noticed the dents in the chrome metal base and cracked paint on the table panel top instantly. I sent an email the next day on a Wednesday with photo evidence to them and told them I want the issue resolved. It has been over a week and they have been ignoring my emails after only responding once and never again with a return label for me to return it. I also have called them and left voice messages and they have not called me back. I am writing to warn you all that they have terrible service and do not care about their customers. Biggest scam ever! I have highly disappointed. I have a messed up table and I am not even getting a response to get my money back. read more

Scam site. merchandise never arrived and no one answers the phone or emails. Buyer beware.

Very bad customer service. Shipping takes a significant amount of time and the product is damaged when you receive it. When calling to get a solution there is never an answer on their customer service number with multiple attempts. Don't get anything from this company. You will be disappointed!! read more

I ordered from casagear for pick up. The process was easy and simple no hassle everything went smoothly

My order was over $500 with expedited shipping and the packaging, you would think something expensive and nice was in it. Instead its a wood coffee table completely split on its side. And this is wood, so splinter and severe cut city if someone bumps up or rubs up against the table. There are dings on this piece and exposed nails, which suggest very shotty construction. They thought this was ok to put in someone's home? And I have a small child. There clearly was no care of review of the item before it left the warehouse there's no way this was looked at before sent out. It has a white film/layer of dust on it as well. Pretty gross. This made me think that it had been sitting in a corner somewhere on clearance or something its definitely not a piece to send to anyones home. I called the number from their website: 888-641-3914 and immediately the rep told me I had to email Benzara. Which I've done and I did it within business hours 3:23pm today. I've also emailed this evening the support@casagear.com email address after reading YELP AFTER purchasing. Shame on me, I LIVE on Yelp and didnt think to check them out online. Got a response by the time I woke up this am! Kind of pumped!! Hopefully the refund comes through as soon as they say. I see reviews the company says this and doesn't do it. We shall see. By the 2nd day post delivery, I've received the notice my funds have been refunded. Im bummed the table wasn't up to standards/quality BUT I'm very pleased that although the YELP reviews said otherwise, that my experience in getting assistance and refunded was taken care of with high importance and in a timely manner. And I'm a real person , so I'm not gonna lie to ya read more

See all

First time purchasing from Casagear and am super happy with my order! I received my white rounded coffee table all in one piece and it looks great! Have received a ton of complements from friends and family as well. read more

I love this online store. They keep up with the seasons and new trends. Honestly, I have to limit my trips to this website because I can empty my wallet real quick! They have a lot of items in real SOLID wood which is hard to find these days. My mom LOVES this store too, In fact, this is an AMAZING place to find a gift for your mom! Haha. They are offering warehouse pick up for locals!! I was able to purchase a very trendy drink table, a set of planters and a throw pillow, and picked it up the same day. Absolutely amazing. I've attached a couple of photos of items I've purchased. read more

Casagear - Set of planters in stainless steel - Home Decor Near Me - Pico Rivera, California

See all

TL/DR: STAY AWAY I should have checked Yelp before purchasing from this store, I originally only checked google reviews which were all pretty good but now I feel like those may have been faked. Like most people on here, I began to suspect this company was a scam when my shipping/delivery window came and went and I never heard anything from the company. They did provide me a FedEx tracking number, but it only ever said that a label had been created, FedEx never received the item. I emailed, FB messaged, and called multiple times and could never get in contact with anyone. After several days of silence I started harassing them by FB message and email, threatening them with a bad review and that I would go through my cc to contest the charge... they suddenly started answering the phone and I heard back from them via email. Unfortunately, it was with conflicting stories (on the phone they said they were slammed with orders, but that my product would be shipped out no later than that Wed, via email someone said that they would be refunding me... which I had never asked for but I was like ok, fine). Again, several days passed and I couldn't get clarification until they decided to answer the phone the other day and confirmed that they are indeed refunding me. I asked for a confirmation of the refund receipt which I was not expecting them to provide based on the customer service thus far, but they did email me that day, and the next day the money was back in my account. I honestly couldn't tell you if this is actually a scam or just a terribly unorganized business with appalling customer service. Either way, it's now been a month of me waiting for a piece of furniture which I still don't have, now have to start over again with searching online for something similar and again waiting for it to be delivered. I'm mostly pissed that these people wasted my time. STAY AWAY!!! read more

I should have check the reviews. This company did not advise that the item was backordered. I asked for a refund that I never received.

The worst customer service ever. It is taken three months and counting just to get return information, and once I did return three pillows I am still waiting to hear from them. I gave them the tracking numbers over a month ago and they still have not returned my money and/or replied to any of my emails. read more

SCAM ALERT. This place is a total racket. They go under the names "Wild Orchid Quilts", "Manhattan Lane", and "Benzara". I placed an order, it never came, they claimed it was cancelled, yet I never received any sort of notification. I called my credit card company to dispute the charge-- since on most days, no one answers their phone or calls you back should you choose to leave a message. (I'd already emailed them several times without a response.) Finally, when my credit card company called with me on the line, they picked up and claimed that their "email system was down" and that that was why I hand't received the cancellation email. My bank relayed to the rep that I'd not been refunded for the (apparently) cancelled purchase. They then said I could expect a refund within days. It never came. Now it's two weeks later. I spoke to someone named Raj via email last week (and warned him that I intended to alert the Better Business Bureau), then someone named Michelle, and they keep saying the same thing: "we refunded you", yet my credit card shows no such refund, only the charge, and Citi backs up my claim. How do I give a negative 5 stars??? Run from this shady site and business; they're frauds. Update: It's now A MONTH AND A HALF LATER and they've STILL NOT REFUNDED me for the order that they cancelled, and of course, never delivered. They sent me a $50. dollar check (for what I'm not sure...) I'm just waiting for my almost $500. refund. (I also don't trust them, at this point, with any knowledge of my bank account numbers upon deposit.) Total scam going on here. read more

If I could give 0 stars, I would. This has been the worst experience I've ever had with an online company. Ordered and paid for two items over 2 months ago and never received any information about them until I inquired a month later. Was then told they were back ordered and given a ship date. That date came and passed again without any info or communication. After inquiring again, learned that one item wouldn't ship for over another month and the other would ship that day. I asked for a tracking number on the item that shipped and a refund for the other, as I couldn't wait any longer. However, I have yet to receive either and the product hasn't shown up. Obviously it didn't ship as stated. All I wanted was the items I paid for or my money back. Worst customer service ever. *UPDATE* After calling, they admit that the item was never shipped on the day they said it was, but still claim to have issued my refund 12 days ago. Called my bank and verified that there was no refund coming through and then called customer service back. I didn't believe that they issued the original refund to begin with and requested another refund for the item that supposedly had shipped but didn't. After a few hours, I received the refund for the full order. It was very obvious that they didn't ever process the original refund and processed the whole order at once. This company does not know how to run a trustworthy business. I had a customer service representative completely lie about the shipment of an item and getting a refund was like pulling teeth. They had my money for three months and I never received a single thing. Beware! read more