Friendly and knowledgeable sales staff are very helpful. The cars they have are beautiful and…read moreservice is great. Looking forward to buying my next car here '

Came in with my wife to look at a dodge ram they had in stock and victor was a straight forward…read moreguy, honest and very professional Any question I had he answered confidently and I was happy with the purchase I made on the truck

i had a great experiance working with jason and thomas....jason went above and beyond to help me…read morepurchase this car and to let my son test drive it while he was 100 miles away....great people here....would definately use them again......

Jose was great to work with! He really listened to what I was looking for and helped me find the…read moreperfect car without any pressure. The whole experience was smooth and easy, and I left feeling really good about my purchase. Highly recommend asking for Jose if you're shopping for a new car!

Larry was amazing. So helpful getting my daughter into the car she really wanted. Everyone there…read morewas super friendly.

My sister and I were Immediately greeted by Isaac who made us feel comfortable right away. He…read morehelped us discern what was available too me within my price range quickly, showing me all my possible options. He let me test drive all the cars I was interested in as well and would give us a full explanation of what the car came with and had as I was driving. Overall the whole experience was smooth, straight too the point and easy. Isaac was very personable and kept us updated and what he was doing throughout the whole process, which I really appreciated. Operated and run by good people who actually care, made the process so simple for me and helped me find the best possible car and plan with what I had. Would very highly recommend that you go here if you're looking for a positive and efficient car buying experience, especially first time car buyers.

As someone who bought a car from them, I felt completely disrespected by how I was treated…read more It took JR, the salesman, an entire week to get back to me with information for the service department. When I finally got an appointment scheduled, they had the wrong model of my truck on file. After waiting another 1-2 weeks for the appointment, I brought my truck in--only to be asked twice if I was there for (1) an oil change or (2) an engine light issue. Neither was correct. I was then sent to a different service advisor who didn't have any information about my truck at all. Why? Because when I originally made the appointment, no one even asked what I was bringing the vehicle in for--they just gave me a date and time and hung up. I have messages and call records if anyone wants proof. Communication throughout the entire process was terrible. I dropped my truck off at 7:40 AM and didn't receive a single update. The service link they provide showed no progress all day. I finally had to call at 3:13 PM, only to be told Justin was working on my truck but had another appointment he was focused on. When I asked if that meant my truck was done, I was told no--it simply wasn't being worked on. They said they would call me back, but I never heard from them. I had to call again at 4:22 PM because there were still no updates online and no communication from their team. That's when I was finally told what the issue was and that a part needed to be ordered, which would take about 14 days. I was also told I couldn't get a rental because the truck was "drivable"--even though it shakes worse than turbulence on a plane. To make matters worse, both Justin and the supervisor told me, "You've been driving it like that, so you might as well keep driving it like that." That response was completely unacceptable. There was also conflicting information about the part. One employee told me it would be overnight shipped, while the manager later seemed unaware of that and clarified it would take 2-3 days. Since when does "overnight" mean anything other than 24 hours? Overall, the lack of communication, organization, and basic professionalism was shocking. I was repeatedly called the wrong name, and they even got my truck's model and year wrong. On top of everything, I felt like I was treated differently and poorly as a woman. Very disappointing experience If the owner of this establishment would like to reach out I would be glade to have a chat with him.

Bought a truck from them, within the first week check engine light came on and started shifting…read morebad. They had no care in the world when I went in to talk to them

bought f150 2019 been great. Pulled 6000# travel trailer to Yuma Az. every year and no problems…read more will look there first when l need a new one.

Family owned small business. I bought a Dodge Challenger here. Ken was helpful, no pressure,…read morerepresented the car fairly. I drove 5 hours to see the car and it was better than the advertisement! it was a fair price and Ken made the whole looking/driving/buying process smooth and enjoyable. I would drive five hours again to John's auto Mart if I ever needed another car. worth it.

They sold me a car with a dead battery, dry rotted tires, spent alternator, defective door locks…read more The sales man could not be more condescending. I got screwed as a single female with no experience at this dealership. And I had cancer! These guys are the WORST!

Shout out to Fabian (sales) and Susana (financing). I was wanting to purchase my new car from…read moreout-of-state, and two hours out of town. I cannot tell you how smooth my transaction was, between communicating about my want for my car, and then it picking up today!!! Any questions I had were answered extremely quickly, any photos or videos I wanted, Fabian always responded graciously (even though I'm sure he was busy). And to Susana, you are a Queen!!! In and out within one hour. I'll be back.

Excellent team! Easy drive up service with Porters to greet you. Mario was attentive to my concerns…read moreand had good direction to save some money on what he thought the problem may be. The technician sent a thorough video of the service performed and an optional service recommendation print out was given. You can't beat friendly, thorough, efficient and budget conscious service!! I even test drove a couple of cars while I waited. Parker is a Civic Hybrid expert and I'll be back!

I was surprised at how long it took to contact the service dept to make an appt. It took multiple…read morecalls. When i finally got an appt scheduled and arrived for it, I was given an estimate of 1.5 hours, maybe less. So I waited, 2.5 hours later I was told, about 10 more minutes. I checked out and paid and was not offered any info on additional service that was recommended; however, when I got home I received an email notifying me of 2 more service items that needed to be done that were described as critical. When I went back in the next morning to relook at the info, the message told me the link had expired and I couldn't get the info. I called to get it resent - still waiting several hours later.

ought a car and traded another with Tri Cities Toyota in early June. I worked with Drew Cargill. I…read moream not local to the Tri Cities, and was therefore forced to conduct the business over the phone before purchasing. I was and am still extremely impressed with the professionalism of this dealership. Drew worked with me from the beginning to make a fair offer on my trade and sell the new vehicle at a fair purchase price. He knew that I was driving several hours to meet and arranged to have all the paperwork ready at my arrival. There were no tricks, gimmicks, or surprises. They kept their word and honored all the agreements. Even the finance manager was understanding of my situation and made the process even easier. I have bought many cars over the years and recognize this is a top-notch operation. I will certainly return for my next purchase.

Shelby was very nice, friendly and reassuring. She was professional explaining what they could do…read moreto find out why our Highlander may have battery issues. At this time the issue could not be found, but she suggested we take pictures of error message on dash if it reoccurred. Also, asked about the design issue with the rear hatch. Owners cannot open rear hatch if battery is dead. She followed up with my question and explained that was true. I feel the design should be reconsidered, it unsafe when you have to unload cargo and crawl into rear compartment to jump vehicle . When I left, I felt heard and reassured after talking to Shelby.