Friendly and knowledgeable sales staff are very helpful. The cars they have are beautiful and…read moreservice is great. Looking forward to buying my next car here '

Came in with my wife to look at a dodge ram they had in stock and victor was a straight forward…read moreguy, honest and very professional Any question I had he answered confidently and I was happy with the purchase I made on the truck

Jose was great to work with! He really listened to what I was looking for and helped me find the…read moreperfect car without any pressure. The whole experience was smooth and easy, and I left feeling really good about my purchase. Highly recommend asking for Jose if you're shopping for a new car!

Unimpressed with my experience purchasing a vehicle here. When I purchased the vehicle, I was told…read moreby Francis that a complete inspection was done on the vehicle, however, when I asked to see this report, Francis claimed it didn't exist. Come to find out, the headlights weren't operational, and upon purchasing and replacing the headlights and fuses, we then discovered the entire relay needed replaced, which I also had to purchase and replace, again, 4 days after PURCHASING the car. I called the dealer, as when I asked about the inspection they said, and I quote, "Call us if there is anything wrong with the vehicle, we wouldn't want to put you in a vehicle with problems.", so I did just that. After speaking to a salesman, getting the voicemail for service, they then took down my name and said that a manager would reach out. It's been just under 24 hours, and I haven't heard a peep. Besides the shitty customer service, upon closer inspection of the vehicle after removing what felt like an inch thick layer of grease they used to clean the plastic parts of the vehicle, we discovered that the detailers not only scratched the vehicle in multiple places while polishing, but actually BURNED the paint. Had this not been the exact vehicle I was looking for with the right features and mileage, I would have never trusted this dealer, and looking back, I regret allowing them to earn my business.

Larry was amazing. So helpful getting my daughter into the car she really wanted. Everyone there…read morewas super friendly.

Long story, but worth the read--buyer beware…read more My experience with this dealership started off great...until the moment the sale was completed. Once I drove the Tesla off the lot, everything changed. Calls went unanswered, messages ignored, and any sense of customer service disappeared. I purchased an extended warranty and was clearly told it could be canceled within the first month for a full refund. When I tried to cancel, my salesperson said it wasn't his department and promised someone would contact me. No one ever did. I spent weeks chasing responses--calling, leaving messages, and getting passed between employees. When I finally reached someone in finance, I was told they needed the mileage and that the refund process could take up to 8 weeks. I provided everything immediately and waited. Eight weeks passed. No refund. From there, it became a pattern of avoidance. Calls were dodged, messages ignored, and I was repeatedly given new contacts who promised to "take care of it" but never followed through. I even asked to speak with the owner and was refused. After months of this, I was forced to resolve the issue myself through my loan company. It took nearly five months to finally get my refund--without a single follow-up, apology, or acknowledgment from the dealership. Because of this delay, I ended up paying around $400 in unnecessary interest on a $3,500 warranty that should have been canceled immediately. This was, without question, the worst customer service experience I've ever had. Once they have your money, don't expect support, communication, or accountability. I will never do business here again.

Needed a new car because of change in work circumstances so, at the recommendation of some family…read morefriends, I checked out some dealerships in the area. Normally don't write Yelp reviews for car dealerships, but making an exception because one of the car guys (Steven? Stephen?... sorry forgot his first name but Mr. Huang the Asian car salesmen) was exceptionally helpful. At the other locations, I felt intense but subtle pressure to walk away with a purchase as if it was a crime against humanity if I didn't buy something that day. Stephen acted completely differently and gave me honest and real advice. He made me realize I should keep my current car for a little bit and see if it meets my needs, and only then, should I consider purchasing a new one. I didn't buy a car that day from any dealerships, but if I needed to in the future, I'm definitely making Lithia my first (and likely final) stop.

As someone who bought a car from them, I felt completely disrespected by how I was treated…read more It took JR, the salesman, an entire week to get back to me with information for the service department. When I finally got an appointment scheduled, they had the wrong model of my truck on file. After waiting another 1-2 weeks for the appointment, I brought my truck in--only to be asked twice if I was there for (1) an oil change or (2) an engine light issue. Neither was correct. I was then sent to a different service advisor who didn't have any information about my truck at all. Why? Because when I originally made the appointment, no one even asked what I was bringing the vehicle in for--they just gave me a date and time and hung up. I have messages and call records if anyone wants proof. Communication throughout the entire process was terrible. I dropped my truck off at 7:40 AM and didn't receive a single update. The service link they provide showed no progress all day. I finally had to call at 3:13 PM, only to be told Justin was working on my truck but had another appointment he was focused on. When I asked if that meant my truck was done, I was told no--it simply wasn't being worked on. They said they would call me back, but I never heard from them. I had to call again at 4:22 PM because there were still no updates online and no communication from their team. That's when I was finally told what the issue was and that a part needed to be ordered, which would take about 14 days. I was also told I couldn't get a rental because the truck was "drivable"--even though it shakes worse than turbulence on a plane. To make matters worse, both Justin and the supervisor told me, "You've been driving it like that, so you might as well keep driving it like that." That response was completely unacceptable. There was also conflicting information about the part. One employee told me it would be overnight shipped, while the manager later seemed unaware of that and clarified it would take 2-3 days. Since when does "overnight" mean anything other than 24 hours? Overall, the lack of communication, organization, and basic professionalism was shocking. I was repeatedly called the wrong name, and they even got my truck's model and year wrong. On top of everything, I felt like I was treated differently and poorly as a woman. Very disappointing experience If the owner of this establishment would like to reach out I would be glade to have a chat with him.

bought f150 2019 been great. Pulled 6000# travel trailer to Yuma Az. every year and no problems…read more will look there first when l need a new one.

Family owned small business. I bought a Dodge Challenger here. Ken was helpful, no pressure,…read morerepresented the car fairly. I drove 5 hours to see the car and it was better than the advertisement! it was a fair price and Ken made the whole looking/driving/buying process smooth and enjoyable. I would drive five hours again to John's auto Mart if I ever needed another car. worth it.

They sold me a car with a dead battery, dry rotted tires, spent alternator, defective door locks…read more The sales man could not be more condescending. I got screwed as a single female with no experience at this dealership. And I had cancer! These guys are the WORST!

Shout out to Fabian (sales) and Susana (financing). I was wanting to purchase my new car from…read moreout-of-state, and two hours out of town. I cannot tell you how smooth my transaction was, between communicating about my want for my car, and then it picking up today!!! Any questions I had were answered extremely quickly, any photos or videos I wanted, Fabian always responded graciously (even though I'm sure he was busy). And to Susana, you are a Queen!!! In and out within one hour. I'll be back.

Excellent team! Easy drive up service with Porters to greet you. Mario was attentive to my concerns…read moreand had good direction to save some money on what he thought the problem may be. The technician sent a thorough video of the service performed and an optional service recommendation print out was given. You can't beat friendly, thorough, efficient and budget conscious service!! I even test drove a couple of cars while I waited. Parker is a Civic Hybrid expert and I'll be back!

I was surprised at how long it took to contact the service dept to make an appt. It took multiple…read morecalls. When i finally got an appt scheduled and arrived for it, I was given an estimate of 1.5 hours, maybe less. So I waited, 2.5 hours later I was told, about 10 more minutes. I checked out and paid and was not offered any info on additional service that was recommended; however, when I got home I received an email notifying me of 2 more service items that needed to be done that were described as critical. When I went back in the next morning to relook at the info, the message told me the link had expired and I couldn't get the info. I called to get it resent - still waiting several hours later.

ought a car and traded another with Tri Cities Toyota in early June. I worked with Drew Cargill. I…read moream not local to the Tri Cities, and was therefore forced to conduct the business over the phone before purchasing. I was and am still extremely impressed with the professionalism of this dealership. Drew worked with me from the beginning to make a fair offer on my trade and sell the new vehicle at a fair purchase price. He knew that I was driving several hours to meet and arranged to have all the paperwork ready at my arrival. There were no tricks, gimmicks, or surprises. They kept their word and honored all the agreements. Even the finance manager was understanding of my situation and made the process even easier. I have bought many cars over the years and recognize this is a top-notch operation. I will certainly return for my next purchase.

Shelby was very nice, friendly and reassuring. She was professional explaining what they could do…read moreto find out why our Highlander may have battery issues. At this time the issue could not be found, but she suggested we take pictures of error message on dash if it reoccurred. Also, asked about the design issue with the rear hatch. Owners cannot open rear hatch if battery is dead. She followed up with my question and explained that was true. I feel the design should be reconsidered, it unsafe when you have to unload cargo and crawl into rear compartment to jump vehicle . When I left, I felt heard and reassured after talking to Shelby.