I had an appointment for an oil change and state inspection. Stepped out of my car and was welcomed by Sirena my service consultant. She was courteous, friendly and efficient. She confirmed all of my information and assured me my Honda would be taken care of. I was on my way in just over an hour. I could not have been me pleased or satisfied with how well my service appointment was handled. Thanks Sirena for the excellent car care and customer service. read more

This will be my 3rd car purchase from Casey Honda since 2021. And I have to say I've always felt like I've been treated fairly and with good service. But this last time, my salesperson was Joseph Bolton. He is a very easygoing, no pressure salesperson. Answering any question you have. And giving very helpful information. Just an all-around great person. So if you are in the market for a Honda car or suv And you want a great buying experience. I highly recommend Joseph Bolton. Moving forward, he is my salesperson from here on out. Also, I would like to thank Rick, one of the sales managers, for working things out for me on a great deal. read more

Casey Honda - Auto Parts & Supplies Near Me - Newport News, Virginia

We got an OK price on our Honda pilot. I don't know what it is, but after an oil change, it seems to have more issues it seems to have more issues. They had a recall and replaced my perfectly good driver side mirror with a mirror that looks like i it came from a carnival Funhouse. It is so warped. All this after they had my car for four days because they messed up the other recall read more

Amanda and Brad... you are awesome! Because of your great customer service, integrity, and honesty, my experience at Casey Honda was exceptional and unforgettable. I will definitely return for all of my car care and maintenance. read more

I bring my vehicle to this dealership to get the routine maintenance. I had a recall on my vehicle and it didn't take as long as expected. I would definitely recommend Amanda as a service advisor she is awesome and very personal. read more

service rep confidently told me my diagnostic was wrong and then wasted about 30 minutes proving she had no idea what she was talking about. desk jockeys and part swappers, what do you expect? read more

Back to one star. Went by and got the same spin on needing an appointment. The job is an easy one, one that Pohanka was happy to do. And the parts department isn't open on Saturday. Pohanka is basically always open when you need them, no appointments needed. I don't know about Casey sales but service is awful. read more

I recently took my car in to get it inspected, change the oil, and to inspect the right front wheel bearing. They recommended that I change the fluids also. They then told me there would be a $169.00 charge to verify the wheel bearing. I was very unhappy about the addition charge for inspecting the wheel bearing but I did agree to the charge. I was told the charge would be around $800. I thought this was high but I did agree with the charge. When I got the car back all of the work was completed on time but the charge was several hundred more. This will be the last time I go there to get work done. read more

I love this Honda Dealer! I have only been in Virginia a couple months, and they have been so helpful to me with my Honda Civic. From getting an oil change, because it was taken across country, to helping me deal with some issues with getting it inspected, David George has gone out of his way to make it a pleasant experience for me! I'm so grateful to him and the team at Casey Honda Newport News! I will come here for all my service needs! read more

Just had an oil change last month and had to replace the battery because the service person said the battery was bad even though after completion i looked at the paperwork and it said the battery as yellow not red. So today my wife had to stop in Fayetteville NC on her way to SC for someone who is dying. Stopped at Bryan Honda there because battery light came on with the VTM-4 light, turns out oil was leaking onto the alternator. Need new alternator now and a new valve, $2,700 dollars to fix. When if Casey Honda's people acutually looked and inspected things like i don't know there "multi point lies of inspections" would have found out that its been leaking for a while... Thank Casey for screwing honest people over again... DO NOT GO HERE..... They over charge and lie to people about doing work and don't care about their customers............ This is three times now they have screwed me over..... Go somewhere else. read more

I am extremely disappointed and frustrated with the poor quality of service at Casey Honda Newport News. I will NEVER be coming here again and I have been a dedicated client for nearly 10 years who came to Casey Honda for all my vehicle repair and service needs. Just in 2022, I have been to this center three times to resolve the same issue and spent over $2,400. My appointments have not been scheduled properly via telephone and don't appear on the calendars when I arrive to the shop, the parts are not ordered when service members say they will be, and I am not followed up by the service members as I was promised I would be. Nothing seems to be done correctly as service notes don't appear to have been entered into the computer system and service/parts are being recommended to me to resolve the vehicle issue that I have already done (at their establishment) earlier this year on my first visit. On top of that, the shuttle driver argued with me about my address and where to take me home. He insisted on using "landmarks" to drive me home instead of using the GPS built into the shuttle van. But then refused to use the landmarks I was trying to give him. It was an incredibly frustrating and unnecessary experience when all he needed to do was enter my address into the GPS, which finally he did. Absolutely HORRIBLE CUSTOMER SERVICE all around. I would not recommend anyone come here and don't intend to come back myself. read more

I'm going to get right to it. When I was speaking to the General Manager, Jay Malone, I could tell that he was getting upset simply because I was asking questions about the deal and if he could provide me with a fair explanation. During our conversation, he stated that he wasn't going to sit here and have this conversation with me. I was taken aback by this because his tone and attitude was very disrespectful. His statement clearly informed me that he did not even care to have the conversation with me and to answers my questions. After being disrespected, I then decided, as I was preparing to leave his work space, to ask him "if I was a white man would you have been this disrespectful?" The general manager of Casey Honda, Jay Malone, responded with saying "oh it's easy for you to play that card!" I went to a PWI for undergrad and for graduate school and I have not once complained or reported a racist comment. Often, minorities have to deal with this kind of behavior and decide not to stand up for ourselves because we fear we are going to be told that we are "playing the race card". He was unprofessional and disrespectful. Honestly, I do feel like he would have been more respectful if I was a white man. I am not quite sure what he thought I was seeking to gain, but Stephen Labelle (sales manager) and the general manager were aware that I worked hard to get a deal with them, however, I was not willing to sacrifice my self-respect and dignity for a car deal. I was not going to accept being belittled by his condescending tone. The general manager accusing me of "playing the race card" was a clear indication of how this individual is as a person because that phrase is known to be used against minority groups to silence them. My husband (currently deployed) was happy to know that I stood up for myself and that we will no longer be associated with this dealership ever again. Below are multiple links to understanding what is means to accuse someone of "playing the race card" and the negative effects it can have. https://www.forbes.com/sites/shereeatcheson/2021/01/05/there-is-no-race-card-to-play-because-race-is-intertwined-into-everything/?sh=4899e5a85cc7 https://www.collinsdictionary.com/us/dictionary/english/to-play-the-race-card https://dictionary.cambridge.org/us/dictionary/english/play-the-race-card https://www.theguardian.com/commentisfree/2020/jan/16/playing-the-race-card-racism-black-experience read more

They layout of the service desk is kind of confusing. There are doors on both sides of the garage with six desks in the middle without much room to stand. So figuring out whose turn it is to meet with an agent can be a little bit unsettling. That aside, the staff treated me very well. They took care of my broken key quickly, making 2 keypads and keys for $211 in about 45 minutes. It would be nice if the charging station in the breakroom had chargers for Samsung devices though. And also a water bottle refilling station would help as well. read more

What an awful experience. (1) After telling me how great their customer service was, they continued to call my wife by the wrong name and continued to delay the length of time it would take to get our vehicle (2) After making me sign paperwork saying I understood how much they respected my privacy, they continued to call me at a phone number that hasn't been mine in years and which I never gave them [indicating how they bought data about me] (3) After making me sign a paper acknowledging how awesome they were for making me pay list price and how competitive their prices were, they couldn't come within $1500 of a price on my trade which I had in writing from CarMax. Stay away. They talk a much better game than they bring. read more

This one star is in reference to Amanda Mohammed who has been deceptive regarding getting a P.O. order taken and having my car released without it being fixed. I just filed a formal complaint with the Attorney General of Virginia and the Better Business Bureau. If at any cost you can avoid having to work through with anything with her, ask for someone else. She was telling other staffers to tell me one thing, while telling the Ford dealership something else. If she tells you something, please do your due diligence and follow-up because she can be deceptive in what she says vs. what is actually being done. Working in U.S. Congress has taught me that people lie all the time, even when they have to. Both times when I followed up to see if what she told me was the truth, it was a complete lie. On the other hand, Sean is great. read more

Don't bother with their chat support. It appears to be some third party that has no interest in anything other than getting your phone number and email. They can't answer anything. read more

So let me start by saying, the only reason we dealt with this dealership is because we use to deal with Casey Kia. Casey Kia didn't treat us any better HOWEVER, we had ONE employee from Kia we THOUGHT we could trust and they transferred there, so here we are. We knew our tires were not great, we stated that BEFORE getting the inspection done. We were told "The inspection wouldn't pass because of the tire pressure so we need to repair it to pass your vehicle." Now thinking back on it, tire TREAD failing an inspection is fine. Tire pressure doesn't make much sense. Unfortunately, we are not as knowledgeable with cars so we trusted them and went with it. All would be fine and forgiven IF this so called repair didn't make said tire WORSE! The tire would loose anywhere from 10 to 15 psi and we would just replace the air every week or so. However, my wife come out to go grocery shopping AFTER this so called repair and we end up with what's in the picture. How do you perform a REPAIR and make something worse than when it came in? Needless to say we should have gotten the tires like we had planned on doing anyway, but why make up a lie about tire pressure just to charge someone $45 extra dollars to make the tire worse? Then the service writers response to the situation is "He rotated your tires so that's not the one he fixed." Umm, no he did not rotate the tires! That's not what we came in for and it ain't even on the ticket. Then another rude response of "Didn't your vehicle come with a spare?" If it did or it didn't, it didn't need one until your tech made the tire worse than before it came here. Never again Casey Honda. NEVER AGAIN! read more

Casey Honda - Normally between 28 and 32 psi and we just fill it back up! - Auto Parts & Supplies Near Me - Newport News, Virginia

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Let me tell you...my father and I went to test drive a 2017 Kia Sorento. Against his recommendations and my better judgement, I figured it's a good deal and decided to take a look. Vehicle wasn't spotless and had a couple dents. The oil was almost black and very heavy accumulation of carbon on the exhaust. The two rear tires needed to be replaced and shouldn't have passed inspection. That's not really the problem... The sales person, Sierena Moore and her Sales Manager, Steven Labelle are a joke and honestly an insult to car sales people everywhere. I'm not a rookie nor is my father but their sales tactic is far from conventional. First, the sales person lied stating that the state inspection hadn't been completed yet knowing good and well the STICKER WITH AN EXPIRATION DATE OF 03/2023 was in the window. Any concerns I had about things that needed to be fixed was immediately brushed off like it was not big deal. The tires on that car would have never passed inspection if they didn't do it themselves. The CARFAX had it all laid out online. Second, the trade in. The sales manager said my car was only worth $7k when KBB trade in value is over $12k. I've gotten appraisals from other dealerships in Charlotte far beyond the insult they offered and that's who I'm turning to. I rather pay more for a vehicle if I know I'm going to be respected. Buyer beware if you decide to go here, or any Casey dealership, to purchase a vehicle. They wanted me a sign a document stating that I would agree to purchase the vehicle if the numbers work and that didn't include me having my own financing. They wouldn't give me my trade in value without me signing that paper. They never even ran my credit at this point and took what I said as my credit score at face value. Then offer, still without credit being pulled, was that I needed to put a huge amount down, it would take a long time to pay off my current loan (which I know isn't true working at a bank), and the payments were more than my rent in 2018 for a 36 month loan. They must think they're a buy here, pay here dealer. I used to work as a salesperson in a dealership and I now work in a bank as a loan officer. This isn't my first car purchase and I'm not stupid. The salesperson tried to play like she was completely ignorant to all jargon related to cars until I stood up to walk out and she got a really aggressive tone in her voice. The sales manager didn't take me not liking his offer either but his attitude could've been better about it. I don't need y'all but y'all doggone sure needed me if you wanted something to move off your lot of literally 15 scratched up vehicles. read more

I called this place on Friday to schedule an appointment for an oil change. The lady on the phone tells me that appointments are way out and that I should "walk-in" for an oil change (except on Monday) between 7-9 and I could wait for it to be done and it could take 1-2 hours if busy. I was OK with that and showed up well before 9a today. The service guy say's "you will have to drop it off because it will take well over 3 hours".‍ WTH. This place is a joke and they DO NOT care as evidenced by the lack of managerial or ownership replies to these many one star reviews. I have scratched them off of my list as a reputable business.I do not recommend! read more

This place was awful - I wish I could give it zero stars. I had a scheduled appointment at 1:00 p.m. I showed up on time and had to wait over 45 MINUTES just to give someone my keys and have them write down what I was there for. The female associate working at the front desk was not wearing a mask - just walking around with it below her nose and mouth. I finally got inside the service center waiting area - and it was a ghost town with no employees around. Super weird but I guess I can chalk it up to COVID safety (even though the seats weren't spaced out or anything). I waited about an hour and a half before someone eventually came in and called my name. I was immediately skeptical that my service was finished given how long I'd had to wait already. But since I was simply in for a sensor-reset, I was hoping maybe I'd gotten lucky. The woman who greeted me with my keys said, "OK, they said you're good to go. You can talk to FEMALE EMPLOYEE if you want but she's got five clients waiting so if you don't have questions, you can just go." I said, "....Well, I haven't paid yet." She told me I didn't owe anything which I thought was odd - but again it was a sensor issue so I thought maybe they didn't charge. She starts walking away and I ask WHERE my car is since they haven't told me. She gestures to the back lot and says, "somewhere out there." SUPER HELPFUL. I walk out and it's really in the middle of a large lot - I had to flash my lights to find it. I get in and ... sensor is still on. They never even TOUCHED my car. That's why they didn't charge me. I don't know if it was intentional or just pure disorganization and neglect. But they are really, truly, awful. I spent over two hours there for NOTHING. Just awful, awful staff, organization, and experience. read more

Service makes the difference. I have been a Subaru guy for a long time. Recently moved to the area and had to get a new car. I tried 3x at Casey Subaru and it was awful each time. After the last time, I went to Casey Honda to take a look at an accord and bought it same day. The buying experience was pretty smooth. The real positives come after. The service is fantastic. Like they call you to set up free oil changes and state inspections. Unlike Subaru. They haven't tried to upsell anything. Each experience had been very positive. read more

With all of this COVID-19 nonsense going around, car buying should be easier, not harder. Not so at Casey Honda. First, I got an e-mail from Barbara. Did she answer any of my questions? Nope, but Sarah could (so Barbara said). It turns out Sarah doesn't do that either. Finally I demanded a person who could answer my very simple questions and got a manager--HOURS after I inquired. Their online inventory is wrong--really wrong. Cars have been long sold, on a different lot, who knows? Does anyone know what fees they charge on top of the advertised price? Nope! They give you a warranty--two actually--with more fine print than I have ever seen in my life. You have to do all the (bloated, I'm sure!) "recommended services" at their dealership. They even give you oil changes, but that doesn't count toward the "recommended services" that are required to keep the warranty intact. Nothing about Casey is "carefree." The car I'm looking for isn't rare (is any Honda rare anymore?)... I'll find somewhere else to buy, anywhere else! read more

Jose and his were outstanding! Great customer service and communication skills, also the team was great with repairs, had my car finished before the original time estimate. read more

If your looking for great car and for amazing prices, check these guys out. Its hard to find someone to trust now a day but when you go there go to David Godsey and you'll never have to worry. Super reliable, entertaining, and thorough when it comes to his job. Will definitely be back for my car wouldn't go anywhere else! read more

Always a comfortable experience while I'm here. I brought my Honda here in 2017 as an early birthday gift after I lost my last vehicle. They really have a team that is geared towards helping you get the best car for your buck. The free oil changes and state inspections are so handy, and they keep my baby running so smoothly. The one thing that I'd suggest it more charging ports that work in the waiting area. Other than that this Casey Honda keeps me and my civic very happy! read more

Casey Honda - The only charging area in the waiting room but some of them are not functional. There's coffee and snacks available while you wait. - Auto Parts & Supplies Near Me - Newport News, Virginia

My new car buying experience hasn't been great . I was excited to buy my new 2023 Honda pilot but that was short lived after a few days of driving it off the lot. Part of my buying experience I was in contact with a sales manager named Steven LaBelle. He acts like he cares and seems to want to help, but the nice persona he was delivering....was just a show. I soon realized that he doesn't really care at all. I know people are trying to make a quick sale and once they do they could care less about any issues you're having after the sale. At this Casey dealership they say don't honor veterans who hasn't retired from the military.. so it has to say retire on your DD 214 if you're looking to receive the military discount. I have family that work at another Casey dealership and they honor all veterans. This one here at this location doesn't apparently. Also, they don't have the remote engine start on the Honda pilot 2023 LX models here, but they do at the Casey Honda in VA beach. I wish I had went there to purchase my pilot. They also seem more nicer at the Virginia Beach location just from my the brief interaction I had with them. Within the first few days the auto locks stopped working and I was locked out of vehicle for 30 minutes before it started working again. It happen again a few times after that. Another issue: I had my car running while it was in park with the heat on so I could warm up and the whole car just cut completely off. Last but not least ...when driving at times the pilot will stall. I took it in to get it serviced and when I was there they did a quick test saying the back right tire needed replacing and this is a brand new vehicle. One of the workers at the service center said it sounds like you got yourself a lemon and he proceeded with "I would never buy a car from this place." I asked him why and he said "I just wouldn't." The service person I worked with name is David George and he had a smile on his face/ snickering when I was disappointed when they couldn't address the problems I'm having regarding my vehicle. Like it was funny. I hope he experiences someone laughing at his misfortunes like he did mines. That was very unprofessional and he could care less about the problems I was having with my car. His whole attitude was like I don't care what you're experiencing as he stood there with a smile. Why are people this way? I said to him that this whole buying experience wasn't a good one and that one of his coworkers said they would never buy a car here and he replied with "to each their own." And tried to rush me out saying your car is parked outside. Now I have to take the vehicle to another dealership to see if they can address the issues so I can drive safely in my new car. The service center here is terrible. My car is driving worse after bringing it to this place. I will not trust getting your car serviced here. I've had the worse time dealing with this dealership. I wish I had went to the Casey Honda in Virginia Beach. read more

I recently bought a certified used car from Casey Honda and my experience was great. It's always stressful when making a large purchase but David made me and my husband feel super comfortable throughout the process. He wasn't pushy and even made it possible to get some of the minor damages repaired through the service department! read more

The service department is horrible. We bought a car 3 months ago and the sales guy pushed us to buy these accessories they didn't have in stock. You would think they would follow up to let us know when they come in, but no. We had to keep checking on it. 3 months later, we finally made appt and showed up early. The service dept has no idea if it's in stock, they don't even know how to locate it, but finally found it somehow, told us it would be an hour - to install floor mats and cargo tray. Now, I don't know why it would take 1 hour to place a floor mat and cargo tray, seems like someone can do it less than 2 mins, but it's been almost 2 hours and we are still waiting. I cannot wait to see how carefully they placed those items in our car, it must've been done with such precision to take 2 hrs. read more

Nailed it. Service advisor (Amanda) was great -- called with updates, got me a loaner car, and I never felt like I was out on a limb. She knows customer service. Service departments fixed a random broken back up cam on my 2019 Honda first time and did it great. Didn't ask for all the other inspection like hoses, belts, and suspenders; but they checked everything. Great work Amanda and team! If I could give more stars, I would. Will be back. read more

My girlfriends Chevy Cruze was recently totaled & she's been in the market for a new car but not quite ready to buy yet. So we went to the Honda dealership to test drive a Honda Accord. We were accompanied by Robert during the test drive & I was impressed with his knowledge about the accord & his overall personality. It didn't feel like he was pressuring us into buying a car just because he wants the sale, he just seemed more genuine than any other car salesmen I've dealt with. The only thing I've never been a fan of is bringing out a sales manager to try to close the sale, their business is to sell & I totally understand but just something I personally never have liked. With all that said even though we live 2 hours away we will definitely be back to buy a car from Robert, he was awesome. read more

I had a great sales experience with Mike Graham. The deal was up front, and I couldn't have asked for a more simple car buying experience. Ryan Beard in the finance office was also very helpful and ended up getting a lower rate than anticipated. I would highly recommend Casey Honda. read more

Dana Robinson really was a great sales consultant! I really appreciate her time and effort to help me out and finding a good car. She is very nice and understanding. Highly recommend her if you are looking for a car here at Casey Honda read more

I personally had a good experience at this dealership as well as the service center. I see negative reviews about the service center but they're ALWAYS busy and still provide efficient service. I definitely appreciate the customer service I receive here and makes it worth the wait. read more

Serves very good coffee in the lounge. If you're a coffee drinker this is your place; mostly because if they do a repair on your vehicle you be back many times to get it fixed again. Bottom line go somewhere else, unless you like free coffee. read more

As I have stated before have been a customer of Casey Honda for 9-10 years and in particular Mr. Don Matol. He is a true professional and always goes out of his way to satisfy his clients/customers. Not only do I consider Don my Service adviser, but also a friend who is looking out for me the customer. He is the reason we have purchased two Honda's from Casey Auto. When you find a auto repair shop you truly trust and care for you stick with them. The recent service visit was like all the previous ones, in and out as fast as they can get you through, outstanding work and pride in their work. They take ownership. Thanks again Mr. Don Matol. read more

Do not do business with these con artists! The sales manager named stephen is a total bold faced liar. No way does a 23k car become 500 dollars a month for 60 months with almost perfect credit. Also, lied to me saying another dealer doesnt offer state inspections included as well as drivetrain guaranteed for life. He is the exact reason people hate salesman. read more

*This review is for the service center.* Not impressed. At all. Service was not friendly and I felt like I was being taken advantage of. I came here for my state inspection. While I know that dealerships are notorious for trying to upsell (particularly to clueless dogs like me), I came to to Casey because I thought they might be the best to help me figure out what the issue was with my SRS light being on. First off, when booking my appointment on the phone, the associate that took my call did not make an effort to accommodate my needs and had an impatient tone with me. When I got to the service center and spoke with the technician who would be working on my vehicle, he hadn't been expecting me and was complaining about that fact. He acted overworked and impatient with my future dealings with him. Anyways, they performed the oil change first, and then after I had been waiting for a little over an hour said that they would not have time to run the diagnostic test to see what was wrong with my airbag (and determine the source for my SRS light being on). So I took it back the next morning. Luckily they offered a shuttle that both dropped me off and picked me up from work. I will say that the courtesy drivers were very friendly; it's what's earned them that second star. After hearing that I would need to get the springboard replaced for my SRS light turn off (which would cost $450) with there being a chance that the system would need to be rewired for an additional $1,500 after spending the money on the springboard, I said the hell with that and took my car to a small repair shop. I did end up needing to have the springboard replaced, but they charged me just over $200 to have it done; no rewiring necessary and much friendlier service. read more

Wht cheats first you tell me I can only get 1800 for my bmw525i but when I have walked off and in my car than this so called manager comes out and says I will offer you 8000 dollars really . No people I dont do business with cheats and I will tell everyone about this incident . read more

I bought my car here 3 years ago for a decent price. Every since then I've gone here for my oil changes, inspections and any other car problems I've had and I have no complaints. Customer service is always good in the service department especially Collette read more

Had my 2002 Honda Accord serviced there in 2013 for 105K routine service. They changed the water pump and some other service for $1800 and wanted to charge $1000 extra for changing the timing belt! Don't waste your time, just go to Dr. Honda and you will have much honest service. read more

Casey Honda - Auto Parts & Supplies Near Me - Newport News, Virginia

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