Stoppe by this store just bc I can't find any of my Diamond studs. Came in the store was greeted by…read moreChristi. She was very patient and helpful to help with spending my money lol Yes got the pair of studs and a single plus a hood rolo chain Thank you Will be back

Staff told me that a ring I brought into their store could not be fixed. Found another jeweler thay…read morehad no problem fixing the ring. I now have a 470 cts hat needs to be cut. If they can't fix a ring, I doubt they can cut a jem.

Decent selection of gold and silver bullion for purchase at reasonable price. Would buy from again.read more

They are very nice and straight to the point love this store have done business with him for years…read morethey dont pay good for silver or gold but they sell at best price in town for sure great guy easy to deal with

I preordered a watch and went to pick it up 6 months later. The lady that helped me looked annoyed…read more(I am guessing because she probably doesn't get commission for helping me). She had the biggest fake finger nails on and due to the store policy, she had to peel off all the plastics off of my watch (to prevent reselling she said). She probably left several micro scratches on the watch while doing that because of her fake nails. And what I wrote above so far wasn't even the worst of my experience. Apparently, I was supposed to bring the original credit card I gave them 6 months ago when I pre-ordered the watch(?). I was not told this at all. All they told me was that a credit card was required for them to process the preorder. During the 6 months, I had to cancel and have the card reissued due to a fraudulent transaction (unrelated to this purchase). The lady asked me for the credit card which I no longer had. Then she proceeded to indirectly accuse me of doing something illegal thru her body language and facial expression. That's how I felt anyway even though she did not directly say anything like that. I had to talk to someone in the back (I assume it was a manager) to sort this out (all she had to do was to check my ID and run the transaction onto my new credit card). This was about 4 years ago. I totally forgot about this horrific experience until today (I saw a wrist watch on TV and it randomly reminded me). Avoid this place. They also dangle Rolex watches in their display when they don't even have any for sale to public. Also who are they to tell me what I can what I cannot do with my watch? I am not even a reseller and I thought it was very out of line for them to require to peel off the plastic protectors. And if this is a requirement, the workers here shouldn't be allowed to have long fake nails either. They are lucky I am not picky about little scratches. Places like this totally got me lose interest in watches. I guess I should thank them for saving me thousands last 4years. Btw, I took the watch and got the bracelet resized at their Bellevue location. And they totally butchered one of the links while removing it. Even this, I will add that they are lucky, I don't care too much about things like this. The only good thing from all this was that the watch is beautiful and I still wear it frequently. It was a gift for myself for turning 40, which this store almost ruined.

Bought my mom an omega constellation many many years ago so thought I'd try my chances at a Rolex…read moregiven the current demand. Have been waiting a while but the staff has been nothing but professional and friendly unlike other locations I've been to. Will, Nina, and Antonio have been amazing. Hope to get my watch soon.

When we first came in we were welcomed in and told to wait for an available associate, no biggie…read more We walked around and looked at what they had. Brandon was the first to help us and apologized saying he didn't realize we were waiting. Again, no big deal he got right into figuring out what we had come in for. We said we wanted to look at engagement rights together and wanna see what we like and don't like cause how can you know unless you go try some on. We were then sat down with another associate, Sean. Idk if he was just looking to make only money that day but customer experience was horrible. He was asking what I was looking for I said I'm leaning towards a Dutch marquise but know they're hard to come by so I wanted to see marquise in person on my finger to get an idea if I'd like it in real life. Brandon had already laid out some marquise for me beforehand so Sean showed be them again and then talked AT me and explained what I wanted was an elongated hex... thank you, thats great to know although both are correct. He explained what cut and clarity were. Not something I was confused about but again, thanks. He pulled up some from his source and told us how much they were and it felt as if he was trying to make us leave or scare us away by mentioning the prices. Then he asked for timeline and my boyfriend didn't wanna say exactly what the timeline was in front of me and it's like a switch went off and he just wanted us out of his store. He was like okay well here's my card and lmk when you guys are ready. And then we just sat there in an awkward silence for a moment cause he dismissed us so fast we couldn't even process we were being kicked out lol. Anyway... I would not recommend coming here unless you can be perceived as being loaded, if you get what I'm saying. Horrible customer service from Sean. Brandon however, was great. Really wanted to support a jeweler local to us but I could never spend money at a place that treats their potential customers like this.

Sean helped me with my watch today and was very informative and was an absolute pleasure to work…read morewith. They have a cute little dog named Sam which made the visit even better. I would give Sean 10 stars if I could. Please reach out to them for your watch and jewelery needs

I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.

Unique shop, full of Rocks, Stones and surprises. If you're a Rockhound, you'll be in heaven! Need…read morea gift? Lots of beautiful items.

terrible customer service. there are two women who work here in their 20's and are very rude and…read moreact like your a nuisance for wanting to see stones behind the counter. The prices here are also terrible and you will do much better at any other gem shop in Seattle. don't waste your time with this place. it's a total scam!!

I originally took my Louis Vuitton Horizon watch to a local clock/watch shop to have the white…read morestrap replaced with a new black one, since the white had accumulated dirt over time. Unfortunately, they completely botched the job by cutting both the strap and the wire that connects it. I truly thought the watch was ruined and had pretty much given up hope. I could have taken it back to Louis Vuitton to have it repaired but I was sure it would have cost me hundreds of dollars to do so. Thankfully, I decided to bring it to Seattle Fine Jewelry for a second opinion. The owner, Ramir, his son Jordan, and their staff member Kaitlyn were absolutely wonderful. From the moment I walked in, they were warm, friendly, knowledgeable, and completely transparent about the repair process. Not only were they able to fix my watch, but the turnaround time was surprisingly quick. I also had my favorite diamond ring cleaned ("The Manicure" treatment) and wow, the results were remarkable. It came back incredibly sparkly and shiny, like it had been brought back to life. What really stood out to me was the atmosphere. Everyone was professional yet fun and welcoming, which made the entire experience enjoyable instead of stressful. Their prices are reasonable, parking is easy right up front, and the quality of service is top-notch. It's rare to find a business that combines skill, honesty, and genuine customer care like this. I HIGHLY RECOMMEND Seattle Fine Jewelry and will definitely be returning for future repairs and cleanings.

Very friendly, knowledgeable and helpful owners. They made some repairs on jewelry for me, did a…read morecouple appraisals, and helped my son design an engagement ring for his girlfriend - great experience all around !

Once again needed a watch band change & handled it right away . Offered to pay for the time & the…read moreresponse was .... ' go make someone smile '. Small businesses like these are a dying breed .... Support our family businesses! I

They were SO helpful! My husband's chain broke and it was fixed within minutes no questions asked…read more I would definitely recommend!

DO NOT GO HERE they scammed me!…read more I was recommended by a friend to buy jewelry from here while I was in Seattle. I was told I was getting VS1 diamond earrings and was happy at first. Then recently my backing of my earrings kept falling out so I went to my personal jeweler back home and he told me it was actually SI diamonds. He personally showed me all the imperfections (clouds) in my diamond - SO MANY FLAWS, it was so embarrassing. THIS JEWELRY STORE NOT ONLY OVERCHARGED ME THINKING I WAS GETTING A VS1 DIAMOND EARRINGS BUT THEY LIED TO ME ABOUT THE QUALITY OF THE DIAMONDS. Save your time and actually go to a jewelry store that doesn't lie/ scams you.

We been going here for years!! Philip and his family are super nice They work to make sure your…read moresatisfy and you don't feel pressured to buy.