Went in and was taken care of quickly and professionally…read more Straight deal. Solid human. Well satisfied. Thank you!

I cannot recommend this place highly enough. Exceptional service, great communication, and a…read morefriendly and not-intimidating place to be. Mark has helped me to learn more about some of the jewelry I've inherited, restrung vintage pearls for me, bought gold scrap, and sold me beautiful silver coins. I am impressed by the professionalism and integrity of this entire operation.

DO NOT GO HERE they scammed me!…read more I was recommended by a friend to buy jewelry from here while I was in Seattle. I was told I was getting VS1 diamond earrings and was happy at first. Then recently my backing of my earrings kept falling out so I went to my personal jeweler back home and he told me it was actually SI diamonds. He personally showed me all the imperfections (clouds) in my diamond - SO MANY FLAWS, it was so embarrassing. THIS JEWELRY STORE NOT ONLY OVERCHARGED ME THINKING I WAS GETTING A VS1 DIAMOND EARRINGS BUT THEY LIED TO ME ABOUT THE QUALITY OF THE DIAMONDS. Save your time and actually go to a jewelry store that doesn't lie/ scams you.

We been going here for years!! Philip and his family are super nice They work to make sure your…read moresatisfy and you don't feel pressured to buy.

I highly recommend John for jewelry repair. He is also a great designer and has dozens of beautiful…read morepieces for sale and does custom work as well. I have hired him 3 times and want to have him make a custom piece for me from my old gold jewelry. He is so friendly and his turn around is faster than expected. You won't be disappointed. Oh! He is moving in February 2016. Upstairs on the corner of main and auburn way. Look for his neon sign!

The staff were very helpful, friendly, proactive, and knowledgeable. They greeted me as soon as I…read moreentered the door, they wanted to know what they could do for me and they asked me questions so they understood what I needed. So they really wanted to know if you got what you were looking for! I was impressed. Their supplies of sewing machines and vacuums was pretty extensive. I was also impressed with the amount of classes that they offer to learn how to sew at any age. It's a large building with a lot of products and plenty of sales people that were knowledgeable and willing to help. I did take my old vacuum cleaner in to have it serviced, and no judgment passed. They just did a great job.

I am accustomed to being treated very well at this store. Today I was greeted by a very nice sales…read morerepresentative who offered to carry my sewing machine in for me. She tried to help me with the needle stuck in my 8 month old, $900 Babylock machine but ended up taking it in back to get help fixing it. When she brought it back the needle was out but I was told a new needle couldn't be installed and that I'd need to leave my machine for service which would take 3 weeks because their service department is very busy (no kidding!) When I said that was too long and asked what else could be done the sales associate left and came back with her Manager. He immediately began trying to determine what I had done to cause this problem, including asking me if I'd purchased the machine new. I made it clear this was the first time the needle had been changed, so he then switched tactics, attempting to blame me for not having changed the needle sooner. He was rude and unpleasant and treated me as if I was a child who deserved to be punished. He easily fixed the problem, reiterated what I might have done to cause the problem, then marched off. This 'manager' needs some lessons in how to treat customers- his actions have really changed my opinion of Quality Sewing and Vacuum.

Everyone here is really nice! Store is clean and has a nice selection of jewelry at various price…read morepoints for everybody.

A nice selection of jewelry. Management needs to train their sales staff regarding jewelry leases…read more My husband went in to purchase a watch and was going to put it on a lease. Problem was the woman helping him kept thinking the amount was wrong (it wasn't and my husband and another salesman told her it wasn't wrong) and she screwed up and listed purchase as being tax exempt when it wasn't. She kept calling every store to get help as she didn't know what to do. After over 2 hours, he cancelled the purchase and should get refund within 10 business days. We have places to go and the last thing we want to do is have to wait. And wait. And wait. As of now, he hasn't gotten any msg that the cancellation was received and the lease company already took out money that they should never have gotten.

Ben Bridge is second to none in the PNW ... we have been to many BB locations over the years for…read morecleaning, maintenance, and new purchases, and Tacoma is no exception to their legacy of excellence. Most recently my ring somehow got "squished" an had taken on a slight oval shape and my primary stone was crooked! I was so worried the stone might fall out and be lost forever. My husband purchased the lifetime warranty 10 years ago and it is worth every penny! I took my ring in and less than 2 weeks later, it was returned to me looking absolutely brand new. I am SO grateful!!! We will always choose Ben Bridge when we have a choice and need a quality jeweler that will treat us with respect and kindness.

Acknowledged right away. Jeweler was much more interested in her notebook than providing…read moreassistance. Was quick to show disinterest in helping through her responses to my questions.. As I spoke, she continued to review her notebook. Disappointing. This was my favorite location, have invested much here. Very different experience from many times before.

If you have jewelry pieces or rings that need repair or sizing, run, don't walk to Jay Lauris…read moreJewelry. The owner, I think his name is Robert, is wonderful. My husband and I brought 2 rings in and asked him about sizing them for me. One was my mother's old wedding ring and the other was my original wedding ring that I had lost one of the diamonds. His quote for sizing my rings and replacing the lost diamond was unbeatable. He sized them perfectly and my rings, especially the one he replaced the diamond in, looked beautiful!!!! I cannot recommend this sweet man enough to work on your jewelry. He stays plenty busy, be patient depending on how much time it may take, it's worth it.

Walked in needing a watch band swapped out and they did it right away, owner was incredibly…read morefriendly. Would absolutely go back for other watch needs.

video only in Federal Way was wonderful. Explained how each TV worked and sound system. Our…read moresalesperson was very knowledgeable. Her name started with an I. Cannot put it in this review, She was the best Dana C

I worked with Ms. Culver and she was terrific. I bought my last tv thru them and they are always so…read morehelpful and Ms Culver did not dissapoint!! She explained everything about the new TVs; spent a lot of time helping me pick one out. There is never any pressure there only helpful guidance...especially for those of us who are not "techies". I highly recommend her and others there. They have the best prices...and the best selection. i compared Costco, Best Buy, Amazon etc. Plus they are able to spend time helping you choose the TV best for you. Thank you Ms. Culver :-)