Hands down, no doubt about it, these folks are HONEST. I asked my service technician - the AWESOME…read moreTed Stark - to check my air conditioner in my CTS (it wasn't blowing cold). Ted fully and carefully inspected the A/C and advised that the problem was a simple setting (on the dash) that I wasn't aware of. Talk about fair and honest dealing! I highly recommend the HONEST folks at Paradise Chevrolet/Cadillac. Ask for Ted Stark in Service!!

This place is unorganized and a waste of time…read more I am in this dealers PMA and it's getting to the point where I would rather drive to another city. I made an appt and receive a call as they ask me to change my appt from 930 to 730.. i had to shuffle things around to make sure I can accommodate the new time In the email for the service appt they have an email for the service department. I email them with my appt confirmation for my corvette telling them I can accommodate the 730 appt time. Also on the phone call I ask for pricing so I am aware what the out the door cost is. I get a round about estimate not a breakdown. (Website interaction) I don't have the ability to use a phone at work due to security, so I used the website chat / messaging to clearly ask for the price breakdown of the services for my corvette. (As I did not find pricing on their website) these are typical services that you would get for your car. I enter my information CLEARLY asking for pricing of services. I get bombarded by salesmen trying to sell me a car. This is why I don't like entering my phone number as now I am on paradises list to call. I show up at the dealership at 7 to drop off my car and my appt is for 930 and I am told to wait 10 minutes for an advisor while I watch 7 cars get taken care of. While I am waiting I call the Lake Elsinore dealership and schedule service for next month as its tool late to ask for it that same day. As a consumer all I wanted was an appt, the time that I was asked to try to accommodate, and pricing before I get there. I work 6-6 and am in a secure area so email is preferred communication. I know this is a military town so not everyone has the use of cell phones at their job. I am one of them. I will be buying a car in 2027, I think this dealer or even brand is off my list.

I've dealt with plenty of dealerships over the years, and this was hands down the best service…read moreexperience I've had. Temecula Valley Buick GMC was efficient, professional, and easy to work with from start to finish. Everything moved quickly and communication was solid the whole time. Quinn (my service advisor) was great. He kept me updated, followed through, and made sure everything went smoothly. No stress, no runaround, just a really well-run service department. Highly recommend.

Mike in service is amazing , and along with Ozzy. they both helped me yesterday with my GMC. Got…read moreeverything fixed in a timely manner. They actually care about their customers, so polite and always honest about the cost and what needs to be done. I will always come back here. thank you to these guys for the best service!!!

Big NO for Erik. I would definitely recommend AVOIDING Erik Lopez as your advisor, especially if…read moreyou're female. He helped set up my service appointment via instagram, and then when I had posted a picture of a family breakfast, he assumed the males arm in my photo was a boyfriend? So he said he was canceling my appointment and to go to a different dealership. Yeah, big no for me Erik. I've been coming to this location since 2015, you think your personal issues are going to stop me? Lol LEE SAVED THIS EXPERIENCE. If it weren't for Lee, I'd be way more upset than I was. Lee- thank you so much for making me feel so comfortable. You really went above and beyond to make sure I felt safe, happy and you made sure I was set up with a loaner ASAP so I could get to work. Thank you for all the kind and encouraging words. And thank you for making sure my car was safe. I wouldn't go to anyone other than Lee. Thank you again! Lee, you're literally the only reason this is a 5 star review. So thank you

The service department cannot be trusted, at least in my experience. I will never go back…read more I had some recall work done and then got an email saying that they found an "engine oil leak" which would cost over $4100 to fix. The email included a phone video made by the tech showing what looked like black oil behind the engine. My car was recently inspected by a good independent shop (Auto Club Approved!!) in Temecula and they found nothing leaking. So, was I supposed to just pay the four grand for nothing or were they going to try and get me to trade in on a new vehicle? We will never know because my independent garage said "no leaks" and my garage floor hasn't got a single drop of oil, and I will never go back to this dealership for anything, not even parts.

Car shopping can be such a harrowing experience, so I was genuinely surprised with how smooth the…read morewhole process was for us to purchase a new car. My husband wanted a specific model in a specific color ("Ether," I think?), so it had to be custom ordered from Japan and shipped to California. He had been working with John Cunningham, who gave him frequent updates about the status of the car from its time in the factory all the way to its delivery to the dealership. Already, it felt like John was putting in a lot of work for us. When it came time to the actual purchase, John was extremely professional and kind, but was also upfront with everything. Then, the transition from sales to finance was extremely smooth with very little wait time. Despite having a lot on his plate, Christiano Valencia from finance was extremely accommodating and also very upfront - he did not try to saddle us with unnecessary add-ons or anything like that. He was authentic and honest, AND he gave us very helpful advice on things to get and what to avoid should we ever have to buy another new car in the future. All in all, we left the dealership with our brand new car and my husband is such a happy camper. Despite us having to drive 100+ miles to this particular dealership, I really felt it was worth it based on our experience. Both John and Christiano are professionals of the highest caliber and I am so grateful to have been able to work with them. 10/10 would recommend.

After a really disappointing experience trying to purchase a Kia Stinger from another dealership, I…read morewas honestly nervous going into this process again, but Temecula Valley Lexus completely restored my faith in customer service. Phillip was absolutely AMAZING from start to finish. Even though I had to wait for the car to be fully ready, he kept me updated throughout the entire day, answered every question I had, and genuinely made me feel more like a friend than just another customer. He even took me to Starbucks while I waited, which was such a thoughtful gesture and honestly says so much about the level of care here. Jonathan and Christiano were also incredibly helpful, patient, and kind anytime I needed something clarified. At no point did I feel pressured, dismissed, or misled. Everything was transparent and professional. As someone traveling from farther away and coming from a previous bad dealership experience, I can confidently say Temecula Valley Lexus is the epitome of service. They made buying my Kia Stinger GT1 feel exciting instead of stressful, and I'm beyond grateful for how well I was treated. Thank you guys so much! I LOVE my Stinger!

My go to place for Exotics! I've transacted with these guys…read morea few times and they always take care of me. Aaron is my go to guy, hit him up for any exotic needs!

Had a terrific experience purchasing an Audi RS6 from here! Aaron was extremely responsive and easy…read moreto work with. It's very clear they cater to enthusiasts and you'll find an amazing curated selection of cars. I would not hesitate to buy from Aaron or WCE again.

Manners matter and Alan Escalera was the sole reason I traded in my 2024 Lexus ES300h for a 2026…read moreCR-V Sport Touring Hybrid and had there been a trim line above that, I would've bought it. From the initial phone call and throughout the entire process, he displayed a level of courtesy and positivity well beyond his years. After a test drive and settling on a few things, he pulls in one of the guys everyone typically hates....a "sales manager." I'm old school so I'm ready to battle. In comes Corey Broach, "Hi Mr. Simmons, I'm Corey...." Now in the back of my head I'm saying to myself if this guy is as respectful as Alan, if so, let me pump MY brakes; 15 minutes later we were laughing and handshaking on a deal! Wonderful experience from beginning to end with Marco Aziz finalizing all the paperwork.

Once again came here for an Oli change and before leaving I was told my ball joints were in need of…read morereplacing. Of course they could do it for under $900 ( didn't include an alignment which it will need after the work done). I declined went elsewhere for a second opinion and told it wasn't needed ( what a shocker). It seems they have something always "highly" recommended to be done and my experience is that it's always something different (brakes, new battery, or something else) and I get the second opinion which proves to be not necessary. Yes I get it there is something that will need replacing, repaired or serviced but stop with the implied statement of it's highly recommended right now. Be aware that you will get the same experience when you go.

4/6/26 I brought my niece here looking for a decent used car. Our preference was Toyota or Honda…read morebut we came across Dennis (Salesman) who found us a 2023 Kia Forte. It had low miles and looked very clean. We went on a test drive and ended up buying this vehicle. Dennis is very knowledgeable with the KIA lineup. He is professional, patient, and willing to work for a deal. My niece was happy. I would advise anyone looking for a car, to know your credit worthiness and be prepared to haggle, as this seems to be the way this dealer operates. Finance department, Daniel, was nice but sent me negative vibes. I'm not sure what it was but I didn't like the vibe, in there, at all. Spare tire was missing and so far Dennis promised he would get her one. Funny, as this was a CERTIFIED PRE-OWNED KIA. If I were to ever buy another car from KIA OF TEMECULA, I would definitely ask for Dennis. You should too! 5 STARS FOR DENNIS!

I've used the Service department mainly for oil changes for years. Our KIA Telluride has been…read moreawesome and KIA of Temecula has been awesome. We had a broken ABS Sensor due to snow chains that were older and a failed Big Bear trip right after a huge snowfall. After everything was said and done, Chris the Service Manager made everything perfect. Angela was our Service Advisor and she was excellent on communication and getting the job done. Thank you!

I Purchased A Truck This Past Week With The Sales Rep Eduardo Gutierrez He Was Great! He Was Very…read moreAttentive And Answered All My Questions. Despite It Being Pretty Busy In There, Eduardo Gutierrez Made Sure I Was Taken Care Of. His Patience And Knowledge Did Not Go Unnoticed. I am So Happy To Be In My New Diesel Truck. Definitely Worth The Drive From Oceanside. Thank You Eduardo Gutierrez! 10/10

I am Not happy with my experience at DCH Temecula. I brought my Jeep in for an oil change, tire…read morerotation, and some recall work. It ended up taking 12 days, and when I finally got my car back, it was dirty and dusty. It gets Worse! Before dropping off my car, I took photos for my records and marked the tires to verify if they were rotated (which is very important for vehicle safety). When I picked it up, the marked tires hadn't been rotated, even though the invoice documented the tire rotation was complete. The most frustrating part is they kept my car for 12 days, so in the interim I had to figure out how to get to work. Almost 2 weeks is excessive for what ended up being an oil change, a battery test, and some software updates,