Let's talk about my experience. A gentleman named Peter and I sadly didn't get the name of the…read morewoman either. What can I say but they did such a phenomenal job. I was stunned as I walked in with my girlfriend and was greeted so warmly. Offering a water in this Texas heat, life savior. The detail about it, Peter was kind, spoke to me as if he knew exactly what I wanted. Offered me this simulation on bed rest and showed me a mattress that worked for me and my girlfriend. Showed me a variety of beds, letting us test them out. The way he spoke about his knowledge on comfort, I felt like I was in class. I was low key astonished, to be honest. It got me looking up comfort history for beds and just wow. I bought a mattress that day

For me the term "Sleep Experts" has taken on a whole new meaning. They are asleep on the job!…read more My wife and I bought a split king bed and adjustable base with LED underlighting plus two black touchpad remotes (over $5k) from Kenny at the Keller store on Denton Highway and North Tarrant. The delivery driver and helper set up the bases and installed the mattresses. The driver tested one of the two bases then raced outta here. PROBLEM ONE: The remote did not work properly on the untested one. I actually had to hold the remote under the bed to get it to work. They sent another team out with a replacement base and remote that afternoon. They disassembled the old base, installed the new base and left. PROBLEM TWO: The new base they brought out was an older version - not matching the other base (perhaps refurbished but who knows). It had a silver remote (not a touchpad) and a standard light bulb for underframe lighting rather than the LED. I called the store manager and told her I wanted the SAME BASE AND REMOTE on both sides of the bed. She tried to convince me otherwise saying they were the same product and it happens all the time but I wasn't accepting that. Eventually she agreed to send the other. PROBLEM THREE: Several days later a delivery team arrived. They disassembled my base, took it out to the truck, then opened the new box and... low and behold they brought the wrong one yet again. It should be noted that each time they come out they only commit to a date, so we need to make sure someone is available at home ALL DAY to receive the bed. The night before, they give you a two hour window via automated caller narrowing it down, but once you clear your calendar it remains cleared. PROBLEM FOUR: I spoke to the store manager, Melanie. She told me she checked and "actually the silver remote and base with light bulb is the newer version and the black touchtone remote and LED model is the "old model" and they don't make it anymore. She offered to bring out a replacement for the black remote and LED. I told her I needed to research it first because I don't believe her story! Nobody is phasing out LED's in favor of light bulbs and moving from touchscreen remote in favor of the old type push buttons. I immediately contacted the manufacturer, Leggett and Platt and spoke with Alisa in customer service. Amazingly, she confirmed I was right! The newest version is the black remote and LED light. They discontinued the other one because they had lots of problems with it. MELANIE AT SLEEP EXPERTS LIED TO ME in an effort to make this go away! I called Melanie back and informed her, and she ultimately offered to upgrade us to their top base model at no additional cost. I must say this type of treatment of retail customers went out the window many many years ago now that social media is available. This interaction thus far has been regrettable! I'm waiting now on a delivery date for my two new 900 model bases! We'll see how that goes, but I'm not holding my breath!

My husband and I have been looking to upgrade our mattress, and we wanted to try a nectar since the…read morereviews are excellent online. Remon guided us to a few different nectars, and (just to be safe) took us on a tour of the other mattresses while we were there. Remon was patient, informative, and showed real interest when we discussed our needs for our new bed. Excellent customer service!

Ben was so helpful! He had a ton of product knowledge that ended up assisting us in making an even…read morebetter decision that was different than the bed we walked in initially wanting to purchase. Ben treated us like family, this is our second purchase with Mattress Firm & we won't likely want to purchase anywhere else for mattress needs! Delivery team was next day & also wonderfully polite & efficient!

I highly recommend going somewhere else. Erick will sell you a bed with no frame, a broken bed and…read morethen finally a bed that still sucks, all the while lying to you about what you pay and what is and is not refundable. I bought a mattress in October. I returned it. It was only supposed to cost me $250 if I opted not to keep it and didn't like it for any reason. I returned it. Now I owe $650. Watch out for this Conman & Mattress Firms shady practices.

Jared helped us find the perfect mattress! He was very very knowledgeable, and was easy to work…read morewith. Highly recommend asking for him when you stop in to find your next mattress.

Lance (owner) personally helped me out when I needed a mattress at the last minute. Same day…read moredelivery and great prices. Thank you Lance!

From the owner: We provide mattresses and furniture to the surrounding community. We also have a division where we…read moreship truck loads at a time to disaster relief and oilfield services. We have Coaster furniture and Sleeptronic mattresses.

My family and I came to Ashley furniture to have a look around. We were helped by Kendarryl, who…read morewas helpful throughout the process and was able to provide a good deal for me. I'm grateful to have worked with him and appreciate how responsive he was with any questions/concerns I had. I love the furniture in my place, it's comfy and stylish. The delivery guys were professional and quick with setting up my furniture and moving it around. The delivery charge is excessive and some of the protection they offer on the furniture doesn't seem worth it. I look forward to returning here, if I am in the need for furniture.

I have shopped at Ashley Alliance and had great customer service with sales team. I've purchased…read morefurniture and had great experience with quality furniture that has lasted. I recommend this furniture store.

Honestly one of the best experiences I ever had buying a mattress. The couple that owns this place…read moreprovided phenomenal service and they were so kind - I look forward to going back for another mattress here soon. They offered me a way to make payments on the full size bed I purchased AND even had it delivered to me with no problem. I recommend them to anyone.

Paid 2 grand for a Sapphire Sleep Cool Phase hybrid mattress and it sucks. Google Sapphire sleep…read morescam and see what the AI response says about it.

Unacceptable, waited a whole week because the order was broken, came back to install beds, now…read moreanother broken piece. Now have to re order this will be the fourth time for them to come back is crazy. Not shopping rooms to go anymore

I can give them no stars I would. I bought a floor sample spent over 4K on it and when I came to…read morepick up it has multiple scratches. And with floor samples you have to pickup items yourself this is my 2nd time coming to pick up also drove 50 min plus I had to rent a uhal