If I could given this office a zero star rating I would.
First of all they seem to have a general lack of care or concern for their patients. The assistants don't seem interested in answering any of your questions or concerns as a parent. If you try to ask about your child's treatment, they talk down to you and speak in doctor's speech you don't understand. If you ask for clarification they just get annoyed. And if your appointment is at the end of the day don't even bother trying to ask a question. They will just give you short answers and act like all they care about is getting out the door.
The ladies at the front desk always act like they are in a hurry and you are some how disrupting them. They obviously just want to book your next appointment and get you away from the desk. Then they go back to talking about non business related things, so obviously they aren't that busy. They are just rude and non-caring.
They way over book, so when you show up on time for your appointment expect to wait 45 minutes to an hour if you're lucky, sometimes it's longer. And they don't have enough seats in their waiting room for the dozen or more people waiting, so plan on standing forever. Their waiting room is also less than desirable. The chairs are not comfortable and look like they came from a local thrift store. The lack of concern for my time and schedule is upsetting. I'm sorry, but when I have to take off from work for an appointment, I don't have time to spend an extra hour plus in the waiting room on top of my appointment. Every time my child has an appointment, I miss at least a half a day's work if I am lucky enough to get a late afternoon appointment. Their hours are terrible in comparison to other orthodontist's in the area. Most pediatricians and pediatric dentists and orthodontist office hours are 7 AM to 5 PM, five days a week, but not Caspian. They are only open 10-5, four days a week. You'd think someone specializing in children's care would have at least some appointments in the early morning to help children avoid missing too much school. Also if you're so over booked, maybe you should be open five days a week and hire another orthodontist and more assistants to handle the work load. Or lower your number of patients. To me this is all just more proof that they couldn't care less about giving good service to their patients. And if you get stuck with one of these 10 or 11 AM appointments, by the time you put up with the long long wait and actually get your appointment done, several hours have been taken right out the middle of your work day. So just figure your whole work day is shot and you might as well just take a personal day. Absolutely ridiculous.
Then there is the fact that their office and parking lot can't handle the amount of patients they see. I've already mentioned not enough room in the waiting room. But the parking lot is WAY too small and always jam packed. I have spent 10 minutes trying to find a spot only to have to park way down the street at Big Lots and walk to avoid being late. They're are obviously too cheap or just don't care about relocating to accommodate the number of patients they see.
And let's talk about when you are a little bit late. God forbid you get stuck in traffic and be 15 minutes late. If you are they have no understanding whatsoever. They will force you to reschedule even though had you been on time, you'd be waiting in the waiting room for way more than 15 minutes. So I fail to see how it matters if I am on the road or in the waiting room, they weren't going to see me at 4:00 PM for my scheduled 3:45 PM appointment. Seriously, I always call or text confirm my appointment. I've never cancelled or done a no show, so you know I am coming.
I tried and tried to give them chance after chance. At first I thought maybe they're just going through a rough patch or are short staffed. But after months of dealing with this terrible service, I decided to transfer my child to another orthodontist.
So bottom line, if you're looking a cheap drive thru type of experience with an orthodontist who will provide you with cold, in and out, assembly line service and poor quality care, then by all means go to Caspian. It is apparent they care more about quantity and money than they do about providing quality healthcare to their patients. Save yourself a lot of anger and disappointment and just find any other orthodontist in the area. read more