I've been visiting this location and their Westminster location for 15+ years now. Well today at…read moremy appointment, they decided to add another fee to their long list of fees, and in this case claimed my insurance doesn't cover a $75 contact lens fitting fee. I wore my glasses like I was told to, but without my lenses, they're gonna hit me with another fee. My last visit. It's all about the money, not the patient.

Dr Rennie is the Best! So thorough and caring!. The quality of care received is second to none!read more

Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.

The start of this sounds terrible, but it ends well!…read more I called ahead about a $100 off coupon they had sent me via email, and they said come on in without an appt. I came in, perused the selections, and found one I thought looked good on me. I had been in for my eye exam in January, so everything was still valid. The glasses eye exam is done for everyone everytime, so imagine my surprise when I find out that there was NO GLASSES EXAM ON FILE. I had walked in wanting to buy glasses, and now I couldn't because the doctor had not filed them in the system so they could make the order of the right prescription. To top it all off, my sales associate, Joanie, advised that this doctor was also off all week and would be in Friday. She profusely apologized for the inconvenience, and proceeded to honor the coupon and add a very nice discount off due to the inconvenience and for the office dropping the ball. Her customer service with me and being able to offer such a discount for my troubles made the whole situation much better for me, and I left knowing that I would receive a call Friday. So....Friday rolls around and no one calls. I call in and give as much detail about my encounter with Joanie, but they say there are no notes or anything related to what I'm talking about. A bit peeved at this point but managing it. Joanie calls me Saturday and is very attentive to my needs and the lack of follow up that should have happened. She took my payment information over the phone and seemed to be very keen on making sure I was satisfied. The glasses should be here in about 3-4 days. Joanie was absolutely wonderful through all this, and I know the situation was out of her hands initially, and she followed through with me as soon as she was back in the office. Because of her, I will be returning to Eldersburg for exams and eye related purchases. Thank you!

Garbage company, there has to be somewhere else you can go. After 8 years they no longer take…read moreinsurance, but you can go 40 miles away and we take it there. what is that? If you take it one place, take it all. Just a bunch of greedy bastrads working people for profit.

It's a shame we'll never go back. Exorbitant prices aside, they do have a wonderful selection of…read morebeautiful frames and an amazing choice of different types of lenses. But after 20 years and thousands of dollars it was just time for a change.

I went in today to return some glasses and was told they don't accept returns because they are…read moregoverned by food and drug. Interesting as I have never heard of this before and was told I could exchange them if I didn't like them when they were purchased!! I guess since they are going out of business, the rules don't apply anymore!!

I have had both good and bad experiences with Opticians and Optometrists The best experiences that…read moreI have had in Baltimore is at Bernard Shear Opticians. Their selection of frames is awesome. They have everything ranging from conservative to funky and edgy. The service is top shelf especially with Amanda Hellman. She is by far the best Optician I have ever had the pleasure to deal with. I took my girlfriend there and Amanda was terrific. Patient and engaged. Everywhere my girlfriend goes she gets compliments on her eyewear. Her prescription normally make her lenses look thick but not with Shear Opticians. I was browsing while there and ended up purchasing two frames which are both very kool! Melissa Shear is an excellent Optometrist so it is a one stop shop. I highly recommend! Make sure that you ask for Amanda!

Bernard Shear have the sun glasses I was looking for, Maui Jim's. Melissa Shear did an excellent…read morejob of helping me selected the best pair of glasses and did a perfect fit.

BEWARE! I made my appointment in July online and the first available was not until 10/17/25. I…read moreprovided them with my eye insurance when I made the appointment. Mid September, on a Friday evening (after closing time), I received a text requesting a copy of the insurance card and my appointment would be cancelled if I failed to respond in 72 hours. I called Monday to explain I already provided proof of insurance and they told me, "they needed my sencondary insurance", which I provided. My appointment was confirmed again. On the 17th I arrived 1/2 hour early to be told that in fact my appointment was cancelled and it was their fault, but I would need to reschedule and take another day off from work. If I need to wait 4 months and miss two days of work, I can afford to take my business elsewhere.

I was late coz I was helping a patient who came late to my clinic. Now if you can't control traffic…read moreand be little late they will charge you AND cancel the appt. I work in a clinical setting and see pts all the time who arrive late for unavoidable situation. Never coming back here!!! Staff is so standoffish and kept saying it's policy. They won't even listen to you. Worst experience ever. Even if they have to charge extra they can at least see the person who waited for months to be seen.