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    Cassie's Coffee

    4.5 (2 reviews)

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    Starbucks - Iced Pumpkin Cream Shaken Espresso

    Starbucks

    2.7(15 reviews)
    0.6 mi

    Vlad is awesome. No nonsense, made my drinks quickly and efficiently. Didn't seem annoyed. Asked…read moreabout my day and seemed interested and nice. Safeway was quiet and clean and calm. There was no line. This Starbucks stays open later than the other one and has a bonus vlad

    I went to the Starbucks in Florence Or located in Safeway. The young girl behind the counter came…read moreup to the register no saying a word. She looked like she was having a bad day. In the silence I said "I know you all have the carmel brulee, my favorite drink, I was wondering if you had the carmel brulee cream." She stared at me a couple of seconds and responded "No." I said ok I'll have the regular carmel brulee blended half the coffee. She started making the drink and I noticed that she put ice in it. I told I had asked for it blended. Her response was out of this world. "We don't make that drink blended and you paid for this one and I already made it." Hmmmm wow!! Now I know for a fact Starbucks makes the carmel brulee and the carmel brulee cream blended, iced, and hot. I explained this to her. She said no we don't i can give you a refund. I told her I didn't want a refund. Without saying a word shewasgone. Next came a manager. She had no idea about anything. She went to her manager. Long story short no one knew anything about the drinks but me. I walked out with something that wasn't a carmel brulee and was 30 minutes late for work. Get it together Starbucks hire people who have some common sense and train them. This isnt the first time I have had a problem with them. I've come in twice at 4:45 and the store is closed. I know that this is just one disgruntled customer but I also work in that field but I would NEVER treat a customer like that even if it was my worst day. Shame on you Starbucks.

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    Iced Pumpkin Cream Matcha

    Cassie's Coffee - coffee - Updated August 2026

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