Fast and awesome customer service behavior!! William Nash was so helpful with my frantic lost key situation. His understanding and confidence was all the support I needed in such a situation. Being able to count on a company when you're off balanced and it's late at night is beyond importance to me. Thank You for having such a great team member to represent your establishment. read more

Worst company ever! Requested assistance with a flat tire through AAA. Unfortunately, this request was sent out to this company. It's been 2 hours and they're nowhere to be seen or heard from. Don't bother wasting your time with these idiots. BTW all of the 5 star reviews are fake. read more

Needed a tow and Castaic tow was ordered via AAA. AAA made a mistake in placing the request but Castaic Tow did a good job at solving the issue and getting someone to me asap. read more

Oscar did a great job. He was careful with my car and arrived promptly. Castaic towing is very reliable read more

Castaic Towing - Oscar did a great job and arrived promptly - Towing Near Me - Castaic, California

I had a great experience with Castaic Towing, the driver Nick was very professional and kind, I appreciate his safe driving and excellent customer service. read more

Castaic Towing - Clean truck, professional service. - Towing Near Me - Castaic, California

Oscar Gomez from Castaic responded to our emergency today -- our company van was stuck in a sinkhole (Cali rain). He performed the extraction with precision! He was great and provided exceptional service. Thank you Oscar! read more

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Do not trust this company! I called and made an appointment for them to come and replace my battery - didn't show up. Called back, said they'd be a bit late and would come at 11. Nothing. I called back at 1pm and they said they couldn't come now but can tomorrow. I have kids I need to pick up from school today and now can't due to their crummy communication and terrible service! Call someone more reliable and save yourself frustration! read more

Anthony came through for sure!. He was very friendly & communicated well with me through out his process. Honestly he got to me at a very timely matter. I also felt comfortable considering It was just me & my kids. It's ALWAYS nice to feel comfortable. Please give this man the recognition he deserves, even on a hot busy day he still managed to look very presentable & give great customer service!! Thanks Tony! read more

Really poor service, guy came and just told it wasn't possible after making us wait over an hour, our car has been towed before and never had an issue with being towed so this is a first, really poor quality, unfortunately almost lost our job. read more

My friends car isn't supposed to lock when the fob is in the car!!! Her keys got locked in the car! It was 102* outside and we had a car full of food! We called AAA for help. Castaic Towing shows up in under an hour and had us on our way. read more

AAA "dispatched" Castaic Towing to me due to a flat tire. After waiting an hour and a half with already one ETA delay, AAA said it would be at least another 45 minutes. They had a truck drive by twice, they couldn't take 10 minutes out of their time to put on my spare? According to other reviews this is a normal occurrence. Maybe it's time to rethink business practices. read more

The driver, Oscar was on time and the service was fast. He took good care of my car problem.

The tow truck driver representing AAA tow my car to there shop 5 minutes away from the accident,a week later I have no car never had any problems with AAA until now think castaic tow holds cars for ransom ! read more

Castaic Towing came to our rescue recently and provided great service. I believe the gentleman's name that helped us was Edmond. He kept us updated w/his status; he let us know as he was getting closer and once he arrived. He arrived promptly, was very professional and very efficient. We waited hardly anytime and our car was towed to our destination without any issue. The drive from point A to point B was far but Edmond managed to very efficiently load up our car and transport it as promptly as possible. This was probably the best to towing experience we've had. Thank you so much for the help. We really appreciate it! read more

Had 2 babies in the vehicle and called aaa after a blown out tire on the freeway. This company charged $200 even though we have a longtime membership with aaa that covers tire change, tow, & fuel delivery. They tried to deny service and leave us on the freeway. And they still didn't have all the equipment to change tire which thankfully I was able to provide for. The tow driver was nice though and just trying to follow his boss rules who was a complete asshole unfortunately read more

I went to the Shell station 1/30/23 at 5:45 a.m. on the Old Road in Castaic by the 5 South ramp, I was filling up and the tow truck pulled into the next stall and pinned me in so I could not get into my car through the driver's side. He went into the circle K and ignored me. I have had them tow my car before and they were nice, but not this time. read more

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Had to get towed today by Castaic Towing, Oscar was my driver, Very respectful, courteous and concerned about my safety. He turned a bad experience into a good one. read more

If I could I would leave no star. Absolutely horrendous service. no idea how AAA chose to do business with them.

I had given a friend a ride to pitchers detention center to see her man. My Tesla was completely depleted with no power and some lady from a learning center called the cops to have me removed and arrested and I got a hold of Castaic towing and let me just say that ROBERT AND NICK ARE MY HEROES not only did they both go out of they're way to assist me in every single possible way so that I not only lose my car but get arrested they got the job done. They were both professional, reliable, and knowledgeable of all my questions. I give Castaic towing a 1000 % thumbs up THEY DONT PLAY AND GE T THE JOB DONE ROBERT AND NICK ARE VALUABLE ASSETS TO CASTAIC TOWING AND I AM GRATEFUL TO HAVE BEEN ASSISTED BY THEM THANK YOU SO MUCH. You guys are the best thank you. Ernie Davidson read more

Chris came through and helped us get to a shop and try to find a shop when we were denied service from a Pepboys.

Never responded to a tow request through AAA. No phone call. Nothing. we are filing formal complain with AAA. If others have this experience, file a complaint with AAA. read more

I feel like a ton of these 5 star reviews are fake! There's no way everyone happens to know the drivers last name. I broke down on the 5 Fwy at 2:30am. They wanted to charge me over $300 just to tow it off the freeway. I tried to call around and all of the other "companies" happened to be the same people as Castaic Towing. The driver was a nice man, but it totally felt like "highway robbery." read more

Oscar from Castaic Towing service came out to tow me but before he did he went above and beyond to help fix the problem with the car. He wanted to save me money from car repairs. Oscar is a great guy & i would definitely use Castaic Towing service again! I give them 5 stars read more

Bad service. Lied three times. I was waiting for 3.5 hours. Void them if possible. AAA provider that doesn't follow guidelines

Got a estimate of 35 minutes and Robert came in less than 15 to bring me some fuel. He was soo nice and helpful

The absolute worst sickening liars on earth. AAA sent them..lied for almost 4 hours about coming..never came.

I needed a tow due to my car breaking down and I had Edmon come to the rescue. He called me through my AAA request and was on time and quick. He was very respectful, fast and professional. I recommend this tow complaint and Edmon. read more

Oscar helped me out with towing my car today, and he was fast, and good at what he was doing. When I placed the call for AAA he was at my house within 20min and got me to where I needed to be. He was pleasant to ride with and overall made the experience of a flat tire not so bad. I definitely recommend this company, and especially Oscar. read more

Horrible service. Driver was an asshole. I was broke down on the side of the freeway and told me that my truck was to heavy (stock f350) . I have auto club and needed to be towed 6 miles to my mechanic. He told me it would cost $300.00 dollars. I said might to much and thought he might be taking advantage of me, so he left me there on the freeway. This tow company is horrible. read more

Requested a tow Got There In 12 mins Bravo!!! 5stars Driver was Great! Needed a tow going to Ventura As my engine stalled on me, great service def recommended! read more

I had a flat tire on I5. It was 105 degrees. Robert was so kind, gave me a cold water, and offered for me to sit in his air conditioned truck while I waited for him to put on my spare. He also had me follow him to the nearest tire repair location. read more

I hit a pothole and popped my tire near the freeway. Robert was exceptional and kind, making sure to confirm arrival time and communicate status ​prior to pick up. He was able to quickly put my car on the truck bed and drop it off at my house. Definitely a huge relief to have Robert on my side. If every tow truck driver was like him, we'd all be so lucky. Thanks for the lift! read more

I needed to tow my car and got a response right away with a waiting period of 1 hour. Oscar Gomez, the tow technician was on time. He is very efficient, good customer service. read more

Horrible horrible business . I can't believe triple a works with them . Unprofessional can't even open a locked vehicle much less tow it. They take forever and can't even get the job done it's completely mind blowing . don't waste your time or money here . I will be letting triple a know that they are doing business with a lazy company . read more

We have AAA which we called when our son's car broke down. AAA contacted Castaic Towing and we were told they'd arrive in 30 minutes. 30 minutes, nothing. One hour. Nothing. Called, were told driver hadn't left yet. Two and a half hours later after our son was sitting on the side of the freeway for hours they finally showed up, only after the repair shop the car was being towed to was closed of course. Insult to injury, we were charged a huge fee for this dismal service. read more

I called AAA Towing at 12pm it's 5pm still nothing no call no text the said I called and canceled my call which is nonsense I'm still waiting on my tow. AAA has gone down hill by hiring companies like this tow tow and there customer service is garage! read more

Broke down today in Santa Clarita. They were quick and responsive when it was called in. Chuey was professional and was a pro loading up my truck. Truck was clean with me riding along. Thank you Castaic Towing for your great service. read more

I ended up broken down on the 5 freeway near Lebec and NO THANK YOU TO AAA they never updated me once but tossed me around in between two different towing companies not to mention 4 different people at AAA, finally a miracle happened and the call got routed to this FANTASTIC COMPANY. Robert went above and beyond and with a smile to help. His night supervisor also gave him 2 waters to give to my mom and I for sitting on the side of the freeway for 3 and a half hours. Thank god my mom was close enough to come keep me company because I would have been alone in a red convertible at night time on the side of the busiest traveled freeway in the United States. So if you need a fantastic business to call in this situation take my word for it just dial their phone number. And ask for Robert or I'm sure every one that works there is just as fantastic. Don't even let me get into the fact that after Robert showed up AAA canceled the call on him just so I would have to wait two more hours for a towing company from Lake Isabella to come help me, So just to be clear I am giving absolutely ZERO kudos to AAA but if I could give 10 stars to Castaic towing company they deserve that plus much more!!!! read more

Unfortunately, too much of my time is taken up needing the service of a tow company. Yet everytime I've needed a tow, tire change, or lock out services, Castaic Towing, has ALWAYS arrived earlier than predicted. I needed their services again today and the driver, Michael, gave me great tips on what to do in the future and provided exceptional, quick service. Thank you! read more

Alfredo was amazing. Our car was practically totaled from an accident and Alfredo came right away to tow the car to our house (it was already midnight). Unfortunately, we couldn't leave the car on the side of the road because the brakes were out, and he was so nice and patient with us while we figured out what to do. Amazing customer service. Thank you Alfredo! read more