I was passing through but took a much needed rest stop. This place is huge, clean and has friendly staff. I couldn't stay as long as I had wanted, but there was this cute Hispanic man that was, say, proud of his "hardware" and boy, I really wanted to meat him! Well, maybe next time I pass through NM! read more

Literally ZERO STARS. I will never spend money at this joke of an adult store ever again. There is an awful attitude amongst the people who "manage" this store. When your website is shit you should aim to provide a customer with information and good service. I called Seductions (love etc) and was treated with such respect and THEY ANSWERED MY SIMPLE QUESTIONS. Pretty much all you have to do when someone has a desire to purchase something from your store. Go to Seductions. Order online. Avoid giving your money to shitty people with cheap products. read more

When coming into the store I was greeted by a genuinely warm and smiling Cat (Kat?). She was kind but not pushy. After looking around for a bit I asked Stevie for some guidance and he navigated me to the perfect product that wasn't too far out of the range of what I wanted to spend. I then asked Cat if she knew any queer owned or operated lube companies and she showed me one queer owned gel that was exactly what I needed. Great set up, good energy, love to come here! read more

Katlyn was the most helpful in every way! She made my wife and I feel very comfortable about asking questions amd gave honest answers. She made the castle a lovely experience! read more

My general experience with the store has been positive and in the 4 to 5 star range. My 1 star rating is their customer service. I purchased a product which failed after 5 minutes of use. I contacted customer service (no phone options available, email ONLY) and included the product issue and images of the receipt. I was directed to send it to them in Phoenix (at my own cost). They didn't even put a name in their email so I'd know who I was dealing with. The item was shipped back and included name/address in with the defective unit. I notified them via that same email that it had been shipped. 7 days after the tracking information indicated that it had been delivered, I reached out again to inquire about the status. They responded quickly telling me to send the product back. They listed the same address, but a different department and again didn't include a name so I would know who I was dealing with. I replied again giving them a copy of the USPS receipt, a capture of the USPS tracking history, and reminded them the receipt is in the same email they replied to. They have everything they need to make this right. It wasn't a $4 item, it was an $80 item. There's no good reason for this sort of poor service. I like the store and the products, but beware if you have an issue with the product. You can't just take it back to the store and it may take some work to get any competent assistance via an email-only customer service option. It also appears that you'll eat the shipping cost to get it back to them. I paid $13.49 just for the return. read more

Stopped in to buy a few things and had awesome service from DeVere and Brian. They made me feel comfortable with my questions and encouraged me to ask questions and not be shy. This was a great experience for me and will be back - excited to try some flavored and CBD lube read more

My boyfriend and I have been going here for a while now and I never leave disappointed!! The staff is amazing and knowledgeable about their products. They are also super friendly and respectful. Tonight Gely was extremely helpful and I really had a fun experience buying my first pair of platform shoes which are super cute! The quality is great and the price was even better. I know almost all the staff members now and they all have made my visits not only successful but very fun and exciting! Even love the security guard who always makes me feel safe walking to my car when I come here alone! You won't regret coming here!! read more

Stopped by to pick up 3 items. I was turned away because I had my small well behaved dog with me. We went to Seductions instead and purchased $176 in items. The prices are the same but the customer service at Seductions was MUCH BETTER! My wife, myself and are dog won't be going back to Castle Megastore. read more

I second Rachel B. This place is the Wal-Mart of sex stores. They selection is mainstream, on the cheap side, and the employees don't really seem to have much to offer. The lights are even intense like Wal-Mart. If you want to find something easily and make a quick purchase, then this is your best bet. If you want a more varied selection of quality products or want to work with the store to find something special, you should probably try a more local, personal kind of shop. I know a lot of people are wary of talking to anyone in a sex store, but for the prices that they charge, I like to discuss the products and the possibilities before I slap down my CC. For ABQ, this is not a bad store, but it would be easier to find something more welcoming and memorable. read more

This store is huge. Just humongous. Personally I like the glaring lights as it's in kind of a shady area, so I feel pretty safe inside. They have a huge selection, though a lot of items are overpriced and the staff doesn't know how to answer questions honestly. They'll tell you what you want to hear to make a sale, but it's not always true. For instance, I was coerced into purchasing one of those 99 cent lubes at the front desk as an upsale. I asked if it had a warming ingredient in it because warming ingredients make me squirmy and I don't find them enjoyable. I was assured it didn't. Good thing I looked at the label before hanky Panky! It was choc full of warming ingredients! I don't know if they work on commission or what, but they've tried to sell me all kinds of things I absolutely don't need. I usually just ignore their advances while trying to be as polite as possible. And maybe it's because of the sheer size of the place, because the staff follows you everywhere. After saying several times I didn't need assistance, I was bombarded with "Still finding everything ok?" Or "are you sure I can't help you?"... this has happened every time I've gone to this store. I've never been so bothered by the staff at any other sex store in my life. They have tons of lingerie, even plus sized, and the most gorgeous nipple pasties! Great if you need to stop somewhere for something kinky really quick, but if you prefer more privacy I'd say try somewhere else. read more

The staff is always super nice here, especially Gely who helped my girlfriend find the perfect shoes! Very impressed with this company

This place is definitely like a wal-mart. They don't really have any "decor" but I assume it's because it's really just a place that people go to buy their things and just leave. When I first arrived, you notice that the parking lot is in the back, and it's kind of nice because the store is on Central. The front desk usually has more than one person and they were more than happy to help me get a shoe in my size. As far as selection goes, I was pretty happy. They had a lot of options for a store that is stuck in a place that seems pretty conservative. The store itself was pretty clean and organized and I had no problem finding anything. I would have given this place 5 stars if it didn't feel like a warehouse with adult stuff in it. I've been to other adult stores and this place had no design to it. Otherwise, this place is great. read more

Awesome. Not sleazy like Pussycat, not fufu like Seduction..same bad owners at those two locations. For your fun nights get ready at Castle. The staff is fun and friendly. The entrance, oddly, is through the back parking lot. read more

I would normally have given the Castle a 5 star rating because I shop here frequently for work outfits as well as personal items. I am giving them a 1 star because I had to, I walked into the store to a situation that had nothing to do with me, but started with my cousin getting bad customer service. She started explaining what had happened and in the mean time I was interrupted by one of the associates who then asked if they could help me find anything, I then had to interrupt my conversation to tell him abruptly that I was just meeting my cousin. The situation quickly went from her just explaining the situation while we were shopping to us being approached by the security guard telling us that we had to leave. I then asked to speak to the manager, who was walking down from his office, past right in front of me as I was politely asking for a moment of his time, he didn't make any eye contact with me let alone look my direction, but proceeded to tell us that we had to leave. So while in the parking lot I called to speak to him and ask why we were asked to leave, he rudely answered that the safety of his staff is important and he can refuse business to anyone he wants. This began to make me feel as though this was a race issue, first he couldn't address me properly, nor look in my direction or even make eye contact. I understand that this was a time where the Covid-19 had just begun and establishments were closing, but to be treated as though we had endangered his workers was a slap in the face. read more

Never been more uncomfortable in a store before in my life. Not because of the type of store it is, I've been here many times. But I went in with my boyfriend (who is black) and we had to leave after a few minutes because one of the employees made us feel so uncomfortable and sketchy. One woman working behind the nicely greeted us, the other employee, who we guessed was the manager, a Caucasian man just stared at us and continued to stare only at us no matter where we went in the store. He moved around the counter to be able to watch us at all times. We finally asked him if we were doing something wrong because you are making us uncomfortable by staring, and he just said "sorry you feel that way." If this wasn't racial (it was) but if it wasn't it was at the very least extremely creepy and we will not be going back. Other times we have been in adult stores, we have been made very comfortable and welcome by staff, including here, but we felt so sketched out by this guy, I won't spend any more money here. read more

I stopped in to check the place out. It was clean and had a huge variety of items. As a women going in alone I felt very safe and the staff was extremely helpful and professional. I wasn't sure what to expect, but I wouldn't hesitate to go back and I would highly recommend the store to anyone looking for items to spice things up, wanting to purchase lingerie, or just plain fun. No creepy vibes or weird guys hanging around like some other places. Just a great place all around. read more

I recently went in to castle and had a more than amazing experience! Dani was the associate helping me! She gave me so much insight on some toys I was interested in and also helped me pick out the perfect outfit! I was also picking up a gift and she made it so easy! Dani definitely made this visit less stressful and so much fun!! read more

I love going to Castle Mega store. The people that work there are so friendly and welling to help you find whatever you are looking for. They don't mind taking a few more extra minutes in helping their customers. Was just there yesterday and "WOW" they got a lot of fun,exciting, sexy new thing's in. Thank you for always being there when needing for more interesting and fun stuff! read more

My husband and I went in for just a peep at some new toys for our anniversary. The friendly service of Brian, DeVere, and Danielle offered to show us a new toy that uses electrical stimulation. It's called the neon wand, he showed us different tools that it uses and one tool specifically REALLY captured my body. I was instantly sold and bought the biggest neon wand bundle along with the one special tool that captured me. It even came in a combination lock briefcase to keep it all tidy and safe. Danielle helped me find just my size in some very cute lingerie. Both people were so nice and followed all safety protocols. So excited to see them both again for our anniversary or anytime needs. We got everything we came in for and left with the most a rousing and fun sex toy with endless possibilities! So thankful! They both deserve a raise for sure! Thanks again! read more

We been to this store several times without problems, but the past couple of experiences have just been unprofessional, especially a store of this type. Me and my boyfriend went in about a month ago, to get lube and some toys, and this lady with blonde hair kept being pushy about the lube we were buying and the toys we were getting. Despite what I wanted, I bought her recommendations and ended up hating it. Tonight we went in again, and she happened to be there again.. We told the first employee we didn't need any help looking around, which he respected and was cool with. But a minute later she came right up to us, after we made it clear we didn't want help, and asked if we needed help again, we told her no we're just looking. But in that same pushy way, she tried to up sale the toys we we're looking at and almost wouldn't leave us alone. read more

I don't usually write review or care to unless I'm absolutely displeased or the service was fantastic. I've been to this store before and enjoyed myself immensely. I went back today and the merchandise was great, as always. The only problem I had was with the staff. They were not one bit respectful to me. I got yelled for "taking pictures" with my phone and I was literally looking to see who was calling me. You could hear my phone throughout the store. I told them that I wasn't taking pictures and they continued to ARGUE with me. They did not apologize and I believe I deserve a formal apology from the staff there today. I think they may need an attitude check or to not accuse people of something they have no proof of. They will lose customers if they continue to act this way towards them. read more

Great store full of adult toys, movies, lotions, potions, lingerie and shoes. Bridal treats, candies, various lubricants, and excellent customer service and friendly staff. Military discount, and a sale rack too! read more

This place is the ultimate go to for all your lustful needs. They have always been super helpful for whatever mood or kink I was in at the time with no judgment. I recently went in for some help with a broken glass electric wand and they were super helpful!!! Would recommend this place 10/10 for singles, couples, friends, and any one really! Amazing people work here read more

Wouldn't normally write a review for an "Adult" store but I wanted to say that the selection is huge, anything and everything you could ever ask for. Tiffany was an enormous help, she didn't make me feel uncomfortable with my questions and curiosities. She was very professional as are all the staff that I've encountered over the years. Would definitely recommend shopping there. Love the off street parking lot too. read more

Megan was AMAZING. She's super friendly, helped me look for a specific item and even gave me tips on which product would last me the longest/and be the easiest to clean. She made sure to check the product to make sure it worked before I payed which was something I hadn't experienced at any other similar store. My past experiences in Castle weren't the greatest, the managers had always been unfriendly, but Megan's customer service and energy earned them a loyal customer in me. read more

Second choice for adult store in ABQ behind Self Serve. Most of the employees are knowledgeable and they have a big selection. They also have bachelorette stuff, lingerie and high-end stuff. Has improved within the past three years. Less seedy and slightly more clean feel to it since 2010/2011. read more

Had never been there before, but was the perfect choice! Highly recommend. Such a wide variety and really really nice staff ! So helpful and willing to answer any questions. They have everything !!! read more

Great store! Great help. Gely was a lot of and made the experience enjoyable. Thank you.

Went to look for some lingere, toys and gag gifts when I realized nearly everything they sell here is from wish.com or the Wish app. The staff is rude and overbearing and everything is over priced when you can buy any of their items off wish for like 90% - 100% cheaper!! I left the store feeling pretty bad after I heard some employees snickering about another customers purchase. I went to wish and found everything I wanted from the store and saved myself over 200.00 on everything from the stainless steel butt plugs and glass dildos, lingere stripper pole and the beaded panties which happen to be FREE on wish!! Super excited about saving all this money by using wish instead and for saving all the embarrassment of entering the castle and being stared at and mocked while I shopped. Best advice DON'T shop at castle just go to Wish!!!! read more

It's truly a mega store. Although it's in a crappy part of a crappy town the inside of the store is clean and well lit. Staff was pleasant knowledgeable and helpful. Was also nice to see a security guard stationed in the parking lot. read more

I've been to better sex shops before. But this one was extremely conveniente and awesome to explore. The prices were average.

What could I say? They were helpful, and while it may be a bit generic and mainstream, they still had what I needed. Thanks for everything!

It would receive a 5 star rating if there were more male products i.e., crotchless male underwear, more fishnet products in general. However, it is especially appreciated that there are many plus size garments to choose from. You can NEVER have too many of those! Your employee Tiffany was especially helpful and friendly during the two very frequent visits made this past week. Thanks soooo much Gal and keep up the great work!!! read more

The people we vary rude i didn't stay in the store more then 20 seconds before they pissed me off and i left. If your looking for a little something get it online or find a different store. Just made an account because of how mad i was read more

Big store with lots of stuff. Great customer service if you ask questions. You can learn all about the products and new things, find the best bang for the buck. If you are going there to look that's probably what it's best for. They will help you and educate you and make you feel fine about coming back the next one or not again. It's a good overall experience. I recommend it. read more

I received very poor treatment when I came in to exchange something. My legitimate exchange was associated with strippers who try to purchase garments for a show and then exchange them for another one. Seriously?! You're not getting my business anymore! read more

Probably my last choice for adult shops in Albuquerque. Their location is pretty grimy, for lack of a better word. Inside, it feels unwelcoming and cluttered. This seems like the place you would go to when you have to get a quick gag gift for a bachelorette party and don't want to spend a lot of money. You have to fish through about 90% of junk in order to find something nice, and even then you're not entirely sure if it's going to be of good quality. Staff usually just kind of does their own thing. If you want a shop with quality items and knowledgable people to talk to and ask questions, I would go to Self Serve. I honestly don't ever plan on going back here. read more

Stopped in yesterday and have to share the experience I had. The young man who helped me, immediately made me feel comfortable helping find what I was looking for. He was very knowledgeable about the products they offered. When it came time to purchase lubricants, he again was very knowledgeable and steered me to a new product I had never tried before. For women who might be uncomfortable going to an adult store, you should go here.... they are very professional and helpful. Overall a great experience. read more

Friendly staff that makes you feel comfortable. Celeste was very helpful and I'm happy with what she picked out for me :).

Great selection, 50% mark up. If you are looking for it chances are it will be here, but unfortunately most of their products have a heavy price tag. I expect that kind of mark up when I go into one of the more intimate boutiques but this place feels like a creepy warehouse with an even creepier parking lot (which is more a comment on the building, location and the people who hang around outside of it rather than the staff who have always been pleasant and helpful). I'd sooner go to one of the other adult stores that feels more like a boutique and less like a creepy sex factory in the bad part of town for the price I end up paying. read more