This is the ONLY nail salon I come to. Mimi is amazing!! She always listens and gets my nails exactly how I want them. She makes sure she's is always transparent about how colors will come out etc. I recommend Castle to everyone. It's clean and beautifully decorated. You get complimentary beverages and the ladies are so sweet. I will forever go there! read more

Castle Nail Bar - Nail Salons Near Me - Bellevue, Washington

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TL:DR Not bad but expensive and disorganized. Check-in is total chaos and the staff are too busy and frantic to get anything right. They ask if this is your first visit but then get annoyed if it is and you actually have questions because their paperwork is confusing. You're lucky to get a word in between them taking phone calls. Seriously, I cannot overstate what a mess the check-in/pick-a-color process is even if you are the first appointment of the day and get there on time. After surviving the front desk, they got the finger and toe colors wrong that were written in my paperwork. Because I had never had dip before, I thought maybe the blue that was being painted on my nails was some sort of base. Three fingernails in, I asked about it and then they realized their mistake. Cue the non-English muttering. Then they noticed that they'd also given me the wrong color for my toes but luckily it was before the color was applied. The shellac I got on my toes was absolutely perfectly applied, no complaints there at all. "Kelly" was fantastic and she did a beautiful job. She was friendly and professional and I would specifically ask for her next time. No pain at all when dealing with my cuticles or callouses. Even 3+ weeks later, my toes still look perfect. The fingernail tech had no name tag so I don't know who she was but she was not cool. She handled the mix up with the color very poorly and was just not nice to deal with. Very painful manicure and more removal with the dremel than seemed necessary. My nails still really hurt the next day. They are very thin and rough now after removing the dip. The place itself is very clean and the tools are treated in an autoclave. The massage chairs were nice and functional. The complimentary beverage was also a nice treat. The cost seemed very high, though - for basic mani + dip and basic pedi + shellac toes it was almost $100 before tip. I'm still confused about all of that and I'm pretty sure I paid for treatments I didn't get. No one could explain what I was charged for when I was trying to pay. They kept pointing to the form but the form said the pedi included a paraffin treatment but I definitely didn't get one. Their website wasn't helpful in figuring it out after the fact, either. All in all, it's only slightly better than the typical nail place. It is definitely not a spa experience or relaxing, though, it's a high-volume nail factory but I appreciate that they have upgraded decor. If they could get their front desk more organized, it would go a long way to avoiding confusion and questionable charges. read more

I've been coming here for quite a while, and even tho I have problems with the check in people EVERY time, they used to have an employee MYA that was great at nails so I kept coming back. I guess MYA is no longer with them, so I came in just for a pedicure and once again the front desk was so rude. I've once even walked out because how rude the front desk was. Also, I've noticed a few times that they will suddenly add on an up charge that hasn't happened on any of my previous visits for the same exact services. Like today, while check in I said first off I wanted shellac white for my toes, and it was only after I decided to splurge and ask for one of their better pedicure packages that she said "shellac will be an extra $20" Ive been here every 2 weeks for over a year... and I get the same thing every single time. This was the first time they added that charge on. I'm very disappointed because MYA was amazing, the place is beautiful, but they are rude, Ive tried other nail techs in the past and they were all pretty bad to say the least. So unfortunately, even tho I'm currently the " Yelp duchess" for this establishment, I don't see myself coming back. Very very sad read more

Castle Nail Bar - Beautiful front desk, but horrible check in service every time - Nail Salons Near Me - Bellevue, Washington

Nice atmosphere and facility, but staffs are not friendly and skillful I asked to try 2 colors before application. The technician was acting very unhappy. Then her coworker stepped in and said trying color is unnecessary because all colors are the same as it is shown on the sample. The technician did my nails feet rough and cut my index finger. It was very painful and she asked me to go to the sink to wash off the blood. Although she apologized right away and I accepted it, 10 minutes later she accused me of moving which caused the accident which is unacceptable. If I moved and she cut my finger, we would have reckon that right away. I won't go back for manicure. Tranquility has better technicians, they are more friendly and skillful. I will continue to go there instead. read more

Castle Nail Bar - Space - Nail Salons Near Me - Bellevue, Washington

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I used to come here for my nails but the service and quality of work has gotten less manicured over the years. I guess it's their policy to not paint your entire nail? I came in for a mani pedi and the color I chose turned out way brighter than what appeared on the bottle. I was nervous because I have a baby shower and wedding to go to this week and wanted my nails and toes done according to the dresses I've picked out. The woman who did my pedicure was patient and kind enough to go find some other colors for me and even mixed some colors together to show me the differences. She combined two polishes and the color on my toes turned out perfect to what I was looking for! However, the woman who did my manicure was less than ideal. Firstly, she wasn't thorough when removing my nail polish I came in with (there was still bits around my cuticles) and also she got irritated with me when I asked her to please paint my full nail (there were large gaps everywhere that you could see my unpainted nail through). I am going to be looking at them constantly so seeing that would bother me till the end of time! God forbid I ask for what I want when I am paying... I had to ask her twice to make sure she actually covered those spots and she kept muttering under her breath. She then called the manager over and was huffing about; I explained to him what I wanted and she then went through and repainted with another coat. By the third/fourth coat of nail polish the color had become muddled and looks completely different than what I wanted... she didn't even cover my entire nail with clear coat... you can see where the clear coat ends on half my nails... basically looks like the polish I came in with and I could've done a better job for free at home. read more

Castle Nail Bar - Difference in eggplant purple vs what looks like brown on my nails from recoating so many times. - Nail Salons Near Me - Bellevue, Washington

* This place will make you feel worse than you did coming in* I've been here a few times now as it's right by my house. As a mother to a little one, I don't get much time to myself so it's really important to me that when I do get that chance, I really lap it up. I went in for a pedicure and asked for a signature as I wanted the extra massage time. The lady doing my pedicure was polite. I got the paraffin and the hot stone treatment but kept waiting for that massage. I thought maybe I forgot the procedure and they do it after painting the nails. Nope. The massage never was done. To detail the lack of attention, the technician didn't place my flip flops on for me and proceeded with another job (very small issue but shows lack of attention to detail). I informed the staff at the front desk and they relayed that the technician did do it. The owner said he believes his staff and there's a procedure. He said they've got cameras and can watch it over (almost like a threat). I said "sure! Let's watch because if I'm wrong I'll apologize but I'm certain it wasn't done because that's the part I look forward to the most". He dismissed me saying he didn't have time for this and believed his staff and charged me the basic pedicure. This place won't treat you with respect. They will definitely discount how you feel. They won't apologize or take the time to listen. That's poor customer service! Be aware; the reviews on yelp are correct! read more

I went into Castle nail bar, with an idea of what I wanted for my nails. They did such a great job, it's exactly what I had pictured. Thank you to the lovely ladies there who did an absolutely wonderful job. They have great complimentary drinks while you are getting some well needed pampering. Oh! Plus the eye and lip wax! Marvelous work! I feel like a new woman. read more

Castle Nail Bar - Acrylic nails in a stiletto shape. - Nail Salons Near Me - Bellevue, Washington

Love getting my nails done here. By Vivian, Tai, or Lan. They're great! The service here is awesome. & very clean. Remember to ask them about the free membership. read more

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The store decorations was nice, but not the technician and the front staff. I walked in, told her that I have an appointment, she guided me the whole process but without any welcoming greetings, no smile from beginning to the end. I was very polite to her, but still. So, I had a classic manicure with shellac. Today is just the third day after the care, the polish are coming off, there are also some ripples on the nails. The technician was very inpolite, and unprofessional, zero smile. In the middle of the session, she told me to walk to the sink and wash my hand, so I did. I sat down, she told me to dry my hand by myself, really? Seriously? I have to do all these by myself at a nail spa? Yes, they do have complimentary drink, and I did wrote down what I want. The technician asked me what I want again. This is not cheap spa, I expect better service. read more

Castle Nail Bar - Nail Salons Near Me - Bellevue, Washington

This place never disappoints. It's clean, efficient, and offers patrons free drinks. Always happy with my service.

Spacious and clean environment with friendly staff. They did a wonderful job with my nails. read more

Castle Nail Bar - Got my nails done - Nail Salons Near Me - Bellevue, Washington

Huge salon, I counted over 25 pedi-spa chairs in excellent condition, plus manicure seating for 12. This would be a good place for a bigger group - just make sure to call for an appointment. Prices are a little higher than I expected, (their website has yet to be updated) but you are offered a seemingly upscale experience - this may be worth it for some customers. I always decline their beverage offer (there appears to be no hygiene protocol for employees getting drinks, would have liked to at least see a hand wash prior to handing clients an open container of wine or pop), and I don't really care that they give you a choice of lotion fragrance or that it comes out on a plate instead of being applied from a pump at the nail station. They have calming spa music playing which is a nice touch. I especially appreciated that they don't seem to try to squeeze in walk-ins resulting in rushed treatments. I read the reviews and wanted to give this place a chance despite the consistent critical reviews. The receptionist is notably unfriendly and ill-suited to her role at the front desk. That she remains unprofessionally rude suggests that her attitude isn't a priority for this business owner. Not a deal breaker for me but just be warned-she was cranky both times I went to this salon. I think she just doesn't know better. They advertise that your second visit can be discounted 50% but when I asked about it there's a catch. You must first write a review with a picture on Yelp. The way she phrased it, "depending on the review" you can have a discount on the service. That defeats the whole purpose of Yelp to me (I've been here since the beginning!) and also indicates that they understand they need to bribe folks to write good reviews. I'll keep up the search for a great nail salon east of Seattle and keep this place in my rear view. read more

My mother in law and I came in for pedicures. The technicians did a wonderful job. They were very accommodating and took their time to complete the service. The pedicures lasted for over a month! read more

So disappointed to share this review because I think the quality of pedicures is very good and love the environment. However, the customer service was so bad this time I don't know that I will ever return. I made an appt for 4:45 for a pedicure and needed to leave around 5:45 or a bit after, which should have been sufficient. When I arrived, you fill out your service form- I originally had checked off the deluxe (most expensive pedicure) and then realized I wanted the middle option and very clearly scratched it out and checked off the middle option. I then was seated and proceeded to wait 15 minutes for someone to start my service (after I had checked in as well). I noticed half way through the woman put a mask on my legs and then left for 10 minutes. I was confused as I had never had this done and asked the front desk person where my technician went. She said it's only been a few minutes and I said OK but I need to leave around 5:45 (again not understanding why the technician left in the middle of the service). Then she says she will get her and when she comes back she suggests speeding through the massage since I needed to leave. I said I did not want to rush that part. I just want the service done in appropriate time. Cut to the end of the service, the front desk person says to me "I noticed you have been in a rush the past few times and you should consider the "classic" pedicure if you are rushed. The, she hands me my bill which I then realize is for the deluxe pedicure (which was $10 more and realized included the 10 minute mask which explains why the technician had me waiting with it on) so I explained to her I didn't schedule this which explains the extra time I was not expecting and I had clearly crossed this out and then she doubled down and said + I waited for 15 minutes for an appointment to start which I should not need to account for. Instead of acknowledging, she doubled down and said you often wait at doctors and restaurants appointments and then she repeated and said please allow for enough time or "I'm sorry" I'm blown away at the levels of how disappointing and unwelcoming this was; especially considering this was wholly on the nail salon for beginning late and getting the service wrong which added for an extra 10 minutes I was unaware of. So, I will likely not return and will not encourage my friends to if they ask. We pay too much for these luxuries to leave frustrated. read more

Castle Nail Bar is hands down a 10 out of 10. I have tried multiple nail salons since moving here a year ago. This place has the best vibe. It is so big and beautiful, clean and organized inside. Try this place. You will not be disappointed!!! read more

Castle Nail Bar - Nail Salons Near Me - Bellevue, Washington

Castle nail bar did a fantastic job on my nails as usual, but now they have a new chrome product that took them to a whole new level. They just got it this week and said I was the very first to try it, so I thought it warranted a review. I started out with a dark red color (dip 90 from the white book) and had them add the new chrome product on top. I was so happy with the result. Take a look at this crazy-beautiful color! read more

Castle Nail Bar - Dark red #90 from the white book with the new chrome product added on top. Top notch! - Nail Salons Near Me - Bellevue, Washington

Not going to lie, I didn't have a great first experience but they took the extra step to make things right after my first time in and getting the worst shellac I've ever gotten. I was appalled that the first one couldn't even last a few days, she cut my cuticle too far and filed too closely and cut my skin, the gal seemed to not know what she was doing. So they had me come back in and another gal worked on it (Mia) and she did an amazing job. I am updating my review because I truly think they can provide a really great service if you can get the right people. Na did my pedicure and she is one of my favorites already. Really good and detailed. Both her and Mia would be my recommendations. The place is clean, it's nice, they will serve you a beverage or two! And they will totally make sure things are right if you are unhappy with your service. So in the end, I will come back and make sure I can get Mia and Na. They know what they're doing. read more

Castle Nail Bar - This is Day 4... terrible shellac - Nail Salons Near Me - Bellevue, Washington

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I have been to this place 3 times to give it a chance and every time it gets worse. The place is super clean and has great scent options, but the technicians are AWFUL. I sat in the salon for 2 hours and please look at the picture of what I asked for versus what I got. It's disgusting, I'm so embarrassed to show my hands. I didn't even want them to fix it because I don't trust them to do it correctly. Someone please suggest a new dip salon to fix this today!! read more

Castle Nail Bar - Nail Salons Near Me - Bellevue, Washington

Go to Lina for amazing nails! She did dip on my real nails! I recommend her for your next appointment :) read more

Castle Nail Bar - I recommend Lina! She is amazing, real nails done w/ dip - Nail Salons Near Me - Bellevue, Washington

Thank you for a relaxing mani pedi. Hana and Tina did an amazing job and pampered me for a much needed self care time. read more

Castle Nail Bar - Nail Salons Near Me - Bellevue, Washington

HORRIBLE SERVICE - Went in to get Acrylics & a pedicure for my birthday. My pedicure was nice & smooth. They placed me at a table for 40 mins to wait for someone to do my acrylics. I gave 4 simple and basic nail designs and they kept on saying the lady kept on saying they don't do those designs. Halfway through the process, I saw 2 ladies across from me getting the designs I wanted. The lady that did my nails put a thin layer of powder and was rushing the whole time. An hour after I left the salon, one of my nails broke (because it was so thin). I called them telling I was going to come back 20 mins before they closed to fix that one nail because my birthday was the next day and I have no time to come in the next day to fix it. I caught an uber there and I walked up to the ladies and all 7 OF THEM KEPT WALKING STRAIGHT TO THEIR CARS, one lady was pretending to be concerned and walked to the parking lot & hopped in their cars and left. They pulled out all looking at me standing in front of their shop. I caught another uber back to the hotel & 5 nails broke off before dinner. Really disappointed with the service I received the day. 6/27/2024 read more

This review is very late, but I got my nails done for my trip to Europe mid-June. I was very particular about the way I wanted them done, as asking for specific designs can be very disappointing if they are not done the way that you envisioned. Mimi did an AMAZING job!! She was so patient, and made sure she followed my reference picture exactly. I am so happy with the way that they turned out, and I will be returning to Castle Nails anytime I decide to get my nails done. read more

Castle Nail Bar - Acrylic set with design - Nail Salons Near Me - Bellevue, Washington

from mediocre to disaster!! I left feeling alright about the french tips that I got...the service was fine while I was there and everything was fine. However, as the day went on (and currently it is only 3 hours after getting the manicure...) two nails have cracked! The nail lady was nice and took her time, but for this price (39 dollars for shellac french tips) I would expect the polish to last longer than less than a day!!! The place is clean and has nice relaxing music, but the proof is in the pudding and this quality is definitely not doing it for me. Update: it's now the next day and four other nails have also cracked:( this has never happened to me before and I'm definitely disappointed in the longevity of this mani. read more

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I think in a way, it's pointless to write a review. This salon has so many bad reviews and it seems like they pride on that. Nothing every changes, you are not a customer to them, but a money machine. I've been treated very poorly, they almost force you to leave a tip. I never have issues tipping, but they like to harass you by reminding you over and over again about tipping. Last time I was there, the nail technician finished doing my nails and immediately told me "no tip for me"?. I wasn't even given the chance to grab my bag and my other personal belongings to go pay and tip at the front desk.The same day my polish came off after I showered. I went back to the next day to get it fixed, which is such an inconvenience. Poor customer service, very pushy staff and overprice low quality services. The owner of this place needs evaluate all the bad reviews and really make some changes. Instead of walking around the salon like he is RICO SUAVE. read more

Been here a few times now. The prices are above average but the overall experience has been better for me than other salons. I hope the complimentary drink service returns soon, it was a good justification for the higher prices. The salon is always very clean. Service is always great. It's nice to be given a choice on scents. There are also organic products available. Safe practices during Covid are good. read more

I've been coming here since it opened. I've had almost all the nail services they offer and I've never been disappointed. I love how attentive they are to my daughter (they make her feel like a princess) and I also LOVE that they offer a glass of champagne or wine. It always feels like a spa experience and not just a needed service. read more

Castle Nail Bar - Nail Salons Near Me - Bellevue, Washington

Two times I visited within a 8 day period. This is my honest review of both experiences/time frame. For the most relaxing experience go mid week in the morning. Never ever go on a Friday or Sat if you want to relax and have a peaceful experience. My pedi was blissfully relaxing and quite and peaceful and is still holding up beautifully. My mani, (only 2 days ago) was rushed, loud and not equally as good in quality. I've been in a car traveling yet the mani is already chipping but the pedi is looking great! Just fyi. Lovely place, just pick your times wisely depending on the experience you want. read more

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I'm writing this review because the nail technicians can be very rough when they are doing your nails. One technician is very rough & I have brought it to her attention in the past. She seems t be very angry & unhappy & that might contribute to her behavior. When my services were done I paid & I had no intention of leaving a tip yet the receptionist said I need to leave technician a tip. I was shocked. Tips are not a given or required. It's totally up to the customer if they choose to tip. No receptionist should ever ask or say a customer needs to tip. They need to clean their act up. read more

This is consistently good for both pedis and gels. They staff is always friendly, and I never have issues getting appointment when I walk in. The nails stay put! My new fav! read more

Very Disappointed! I've been a loyal customer here for a while. In the past there have been times when I have had to wait to be seen, even when I've had an appointment. I've always waited patiently with no complaints. On Thursday I made an appointment. Shortly before I was due to arrive, I got a call letting me know they overbooked. I told them it was fine, I'd just schedule an appointment at a later time. I scheduled for today at noon. I was running a little late and got a call a few minutes after 12 asking if I was coming in. I told them yes, and that I was almost there. They said ok. I arrived a few minutes later (12:09), apologized again, and filled out my paperwork. I was asked if I wanted a pedicure too. I said no thank you, I was coming back for that next week. My nail tech (Tee) then came and took someone else in the back for a pedicure (she didn't even acknowledge me) . Visibly confused, I asked them what was going on?!?!? They said she waitied 10 minutes for you ‍. REALLY?!?!? I've waited longer than that for for service even when I had an appointment! Today I realized how valued (or not) my business was. I've been nothing but kind to everyone. I had to go find a new place to get my nails done. I won't be back. I understand some of the other reviews better now. So sad! read more

The atmosphere is so nice here, I have been here multiple times and each time I leave loving my nails. The employees take the time to make sure you are getting exactly what you want. Love it here! The rainbow nails were done by Mimi The green nails are done by Jenny, everyone is so kind when doing your nails! Recommend!! read more

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My nails always last when I get them done here. I moved further away and have tried a few other places that are closer and always end up back at Castle. It's worth the drive for the experience and quality. read more

I don't go for pedicures often. But this time, I think they used the same plastic cover in the tub and I was a little worried at first. Sure enough, I have very irritated skin on my feet and calves. I will be talking with the owner to discuss. If you do go here, be sure they're practicing proper hygiene. read more

I've came here twice to be sure the first time was not a fluke and yeah, this place is just bad. I wish I would have listened to the other reviews! Firstly, they dont even work with clean tools, more on that below. The first time I came I paid for the Deluxe services and they forgot to do any of the advertised services. No massage, paraffin, or moisturizer. I didn't even realize until I got home since they were in such a rush to get you out the chair. The nails were okay they just weren't able to shape them right and left them thick. The first time I paid $150 for a mani pedi. I came once again and omg the disappointment is tragic. So basically the steep price you see advertised on their own brochure is ONLY for them to glue the tip of the nail. If you want them to cut it from that crazy long tip default length it's a charge. If you want them to shape it to a normal coffin shape it's a charge. And if you decide you want normal length and not super short nails they'll charge extra just for working on your nails, which I thought I was already paying for in the original service charge? That's 3 additional charges on top of the $50+ for whatever basic nail service you choose. I didnt even get through listening to all the random charges since there were about 5 in a basic set with no design or anything special. This second time it was $90 for a simple pink and white ombre looking thing which was so bad and messy. They left glue all over my nails and smudges. When i asked about why they looked that way she said that's just the way ombre is. Uhm, no its not? Especially not for a $90 service. I'm not opposed to paying $100 for nails since that's what I've always paid in California but the salons would straight up tell you this is an $80+ service not its $55 but we're going to tack on random "services" that are not even listed on our menu. I did ask where it was noted that cutting, shaping, certain lengths, etc. were additional but they said they don't list that thats just what it costs. Uhm okay. On top of this they don't even sterilize their equipment. For either mani or pedis. They are so quick to get ppl in and out of chairs they just start working with the same tools as the person before you. If you're like me and feel the need to check it out for yourself just be warned and notice the type of tools they start working on you with. read more

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The ambiance is beautiful. The skill of the technician is lacking. I want a mani and pedicure, but I don't want to reach my arm across my body so you can do it. Walk around or do my toes first and call me to table so it's a relaxing experience. My nails didn't even last 1 week, but look at pictures the were not great when I left the salon. I will never read more

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This place is a 40 minutes drive from my crib and the fact that I make it all the way over here every time I need a nail design done right really said sum!!! My girl Hana never disappoint. She works fast but she pays attention to details too and is literally the sweetest soul on earth. Everyone here is also super friendly. Just wished y'all were closer to me. Anw here are some design that were beautifully done by Castle Nail Bar read more

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I paid for the deluxe pedicure...the entire pedicure felt rushed. It was supposed to be 50 mins, walked out the door at 35 mins. Specifically asked for extra scrubbing on my heels and she said no problem, scrubbed it twice after using the grater, leaving my heals worse than when i arrived. She polished my nails and left me there to put my flip flops on, expecting me not to damage my still wet toenails, but of course it was damaged. Definitely not worth the $59 for the deluxe. Also, they offer complimentary beverages, i asked for sprite, go to drink it, it's just soda water. Let them know and the girl said, yeah we're out. No apology, etc. when i paid, no thank you at all for using their services. Definitely will not pass along my recommendations. read more

Upon leaving the salon, this place gets 5 stars! I had the best foot massage of my life, and for the most part it was quite relaxing except for the nail work. However, 2 weeks after leaving the salon, I need to deduct 3 starts for lack of sanitation. It's quite standard, that the nail technician pokes around your cuticles and under your nail beds. However, my nail technician clearly dug too deep because I developed a painful disgusting fungus under my nail bed. I have never in my life experienced such horrid and I have had more pedicures than I can count. I had to see a podiatrist and my primary doctor and am now taking anti-fungal pills to get rid of this. I now am afraid to get another pedicure. Tip: Don't let the nail technician dig around your nail beds. It's not necessary and it's quite uncomfortable. read more

Are you kidding me? This is by far the best nail salon in the Seattle area! Complimentary drinks (mimosas, soda, tea, water), top notch customer service, chandeliers, and most importantly great infection control (bagged, autoclaved instruments for each customer). Katie did my deluxe pedicure, amazing service. 10/10! read more

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This place is amazing. Beautiful place! Free drinks. Great services. Showed them a pic of nails I wanted and they did them perfectly. read more

Castle Nail Bar - Gel nails - Nail Salons Near Me - Bellevue, Washington