I would strongly recommend thinking twice before using Northwest Tire Shop LLC…read more My husband has been a repeat customer since 2024 -- they know him by face and even recognize his car when we call. He's given them a lot of business and referred multiple people there, which makes this situation even more disappointing. Recently, we found out our vehicle (2009 Mercedes C300 4MATIC AWD) had been set up with mismatched tire sizes side-to-side on both axles. This is not just a minor issue -- it's unsafe for AWD vehicles and can cause serious damage to the drivetrain, including the transfer case. We only discovered this after our car started having problems and warning lights (ABS/ESP) came on. We paid $300 for a diagnostic, and the mechanic immediately identified the tire setup as the cause and explained how damaging it is. At this point, the vehicle is not being driven because we do not want to risk further damage to the drivetrain or potentially cause the transfer case to fail completely. We also chose not to adjust or move the tires ourselves because we wanted the shop to see the issue exactly as it was left after their installation. Even attempting to rearrange the tires now would not properly fix the issue, because the tread has already worn unevenly from being driven in the incorrect configuration -- which can still cause problems for an AWD system. When we brought this to the tire shop, we were not asking for reimbursement for the diagnostic -- we simply asked them to correct the issue. Instead, we were told it couldn't be their fault and were asked to pay for new tires And they would cover half of them but then also refuse to put the tires on our car. If they were to do that. Which would mean we would have to go pay somebody else to do so and have our card towed twice since it is currently not drivable without causing more stress to the vehicle and risking more problems happening. This isn't the first issue either: Previously, one of their employees broke a tire pressure sensor and attempted to hide it using a zip tie. At first they denied it, but after reviewing their cameras, the employee admitted it and it was fixed. There is also now physical damage where the tire has been rubbing against the strut due to incorrect sizing and placement. Despite all of this, they are refusing to take responsibility and want us to pay again. We tried to handle this respectfully and give them the chance to make it right, but instead we were blamed and dismissed. At this point, we are considering small claims court due to the costs and damage caused. If you have an AWD vehicle especially, I would be very cautious. This situation could have led to major mechanical failure or loss of vehicle control. Very disappointing experience from a shop we trusted and supported.

I needed a tire on a used car that I had just purchased. I showed up about 15 minutes before they…read morewere going to close. They found me a used tire that matched the tread of my other tires. They were fast, friendly and very reasonably priced.