I have been dealing with Ralph Honda for over 15 years. I find the people that work there are…read morefriendly and trustworthy. From Bob and Elvis in the sales department, to Steve and Savannah in the service department, and even to Chuck in the collision shop out back - they know how to treat their customers right. I bought two cars from them and I get them serviced at the dealer. I know some people think that's crazy but they actually work out to be less money and better service and they certainly know my car inside and out. And just today I went in with a question about a small scratch and mark on the fender of my car and Chuck in the body shop took 15 minutes out of his day to make it right. Right on the spot. That's what I call Service! I highly recommend Hondas and I highly recommend getting one from Ralph Honda.

I took my car on 12/10 for a repair on the CRV gas door cable that need it, They charged me around…read more$430 (they charge extra if you paid with credit card). On 12/29 I received a call from the part department that the new part for the gas door cable arrived and they want to set up an appointment to installed it. To my surprised, the car was fixed on 12/11 and I paid it off the same day. Their integrity, trust and respect has droped immensisly. Did they scam me? They refused to show me the old part when I picked up the car. So I canceled the purchased of a brand new Ridgeline truck.

Anthony at Firestone on Empire Blvd went above and beyond tonight. I hit something in the road with…read moremy tires and almost immediately got the dreaded low tire pressure warning. I pulled in just as he was leaving the store. He brought my truck in. Checked all the wheels. Found one with low pressure. Dismounted it. Checked for holes. Cleaned my rim of corrosion. Re headed the tire and sent me on my way. Thanks Anthony. You guys at Firestone Empire rock!

customer service was horrible. First day vehicle Sat there for 5 hours, manger never relayed…read moreinformati to tec. Second day I brought it back alignment was done importer and was asked 1 time on phone and written on drop off slip to make sure tires were topped off and none of it was done. Very unfortunate and do not recommend unless you'd like a waste of time

Brian horn auto has always been honest and fair. I refer him to everyone!! My 19 yr old daughter…read morehad a problem with her 2011 car horn going off intermittently by itself. Scared her to pieces. He found it was just a key fob battery needed. Charged $6. So kind to a new driver

My family has been going to Brian Horn's repair shop for many years. I have always felt that they…read moredid a good job for me until recently. My friend checks out my car and the car was running smoothly, it didnt need any repairs. It just needed an inspection sticker. The car should have passed without incident. My car is 2005 Nissan. My friend looked at the part that was replaced at $450.00 and he said the part was cut with a torch. I am a single parent without income for over two years now. I didnt need a $450 dollar bill. My friend told me that they took advantage of me because I am a female. I am not dumb and I can tell if my car isnt running right. This part was next to the wheel and it would have been shaking all over the road if it needed to be replaced. It was not doing that. I am very disappointed in this shop and will not take my car there again. My friend will continue to keep my car running. I have pictures of the part. If people are desperate for money, people will do just about anything to take it from you. ENTER AT YOUR OWN RISK

Cervini's Auto Repair has maintained all my personal and work vehicles for years at a fair price…read more I always recommend them to friends. Chris.

Best Garage i have been to in rochester. Joe always goes above and beyond to make sure my Taurus is…read moretop shape. Cervini's has the best and friendliest customer service. It is the only garage that i am treated like family in the state of New York. My questions never go unanswered nor have I been sold anything that I don't need. The prices have always been fair and reasonable and they have done the most to help me get exactly what I need. I wouldn't go anywhere else.

I am very disappointed with the service I received at Mini of Rochester (New York). I brought my…read more2003 Mini S JCW in to the shop because I was concerned that the engine might have overheated for a minute or so and I wanted them to check the radiator thermostat to see if it was working correctly. I also needed them to address a problem with the power door locks. They indicated that there was nothing wrong with the thermostat, but that the radiator fluid might have been compromised. Close to 2 months later, and over $4,500 poorer, I got my car back from the service station. They upsold me on a need to replace the oil pan gasket, which was the bulk of the charge. I didn't see any issue with oil leakage or loss to justify this, but went with their recommendations since they were the experts. They also damaged the oil pressure sensor during the repair and couldn't figure out how to fix it (we compromised on them installing an external oil pressure gauge, which I had to purchase). I now found out that they also damaged the wheel speed sensor (which per a repudiable outside shop showed signs of being removed and reinstalled with a pliers). This has resulted in the classic "Mini Trifecta", and has cost me an additional $400 to get repaired. I was afraid to bring my car back to the Mini Dealership for repair after the last mess they made. Now I know why my brother in law (who also drives a Mini) drives an additional 100 miles one way to get to Buffalo to have them work on his. As my Mini is starting to get old I was considering getting a new one. With this kind of local support I certainly can't justify that.

The most unprofessional dealership my partner and I have ever worked with. We have purchased and…read moreleased vehicles from a dozen or more dealerships over the years and MINI of Rochester is the only one we'd never return to. After several years with the our first Mini, we looked to acquire another Clubman, but the sales tactics used against us were overtly predatory, especially for someone that was already a customer. This included withholding information from us, like equity in our vehicle, until we signed an agreement and gave them a down payment for a new vehicle. They told us that they could inform us of the equity only when we came to pick up the vehicle in several weeks to several months. We asked several times for them to at least provide a range, and they refused. This pushed us to look elsewhere for a vehicle, and no other local dealers put us through that during the process. BMW of Rochester, Audi of Rochester, Ide Volkswagon, and others, were all wonderful to deal with and were very transparent about the entire process and the costs involved. We decided to not pursue another transaction with Mini of Rochester due to this experience. We did however turn the vehicle in to them, and when we did this, they agreed to cover the disposition cost, as a courtesy, as we were 15k miles under the lease agreement. It was our fault for not getting this in writing, as we've now received a bill from Mini Financial for the cost of the disposition, as the dealership never paid it. The dealership has now admitted that there was a miscommunication on their end and that they would no longer be covering the disposition costs. So we are left footing the bill due to their mix-up, which is inappropriate at best. Our experience with multiple salespersons, managers, and customer service representatives at Mini of Rochester have all exhibited a complete lack of care for their customers. If you're looking for a Mini in the WNY area, you'd do yourself a favor by heading to Mini of Buffalo instead.

This business has moved to 150 Lake Avenue in Rochester. I cannot say enough good things about…read morethis place and the people who work there. They are professional, fair, and knowledgeable. I have known them for a while and everyone is honest and has integrity. Come here for all of your automotive needs!!!

These guys are my "David Puddy" from Seinfeld. I trust them 100%. I have been coming to them for…read morearound 8 years now and wouldn't bring my car anywhere else. Some car mechanics are sketchy and try to screw you. Not Mike & Doug's! I recently had trouble with my muffler making a loud noise. I stopped by for them to just look at it and see what's wrong. I planned on coming back to have it fixed at a later time. Instead, they determined what was wrong, called the auto parts place, had the part delivered in 10 minutes and had it installed all in a span of like 30 minutes. Love love love them!!! HIGHLY RECOMMEND!!!!

I've been coming here for over 8 years. After jumping around Rochester looking for a reliable auto…read morerepair, I finally found them. They truly believe in being honest with their customers, and depend on repeat business rather than charging you an arm and a leg. They are the most honest mechanics I've yet to find (I've lived in 4 states). You absolutely cannot go wrong with them. They always finish work on time and never overcharge you with bogus parts and labor. I recommend these guys 100% to my closest friends and family.

Definitely be stopping in again for my next oil change, when I'm in the area. Quick, nice and…read moreinformative service.

awesome crew! Tony, George, and Donavan were all very kind and funny. Was in and out of there…read morewithin 15 minutes. They showed me what they were doing and walked me through the process, even gave me a bottle of water during. Will definitely be going back!