Thank you Angel! This was 2nd time in a month after buying 4 new tires that I ended up with a screw…read morein one of them. Monroe County needs to clean up their roads! My husband called the manager, Angel, he was all set to send an employee to our house to take tire off and bring to the shop. We found a neighbor's air compressor and filled with enough air to get car to the shop. Angel got us right in and did the work himself even though they were swamped. Thank you!!!!

We used to bring our older model vehicles to Monroe. A few of the mechanics were great with son's…read moreolder town car repair needs. The skilled gents have since left and recent repair job was memorable. We brought in a Jeep for new tires and alignment. Upon picking up our vehicle, noticed small car tires had been installed instead of large SUVs tires. Opps. The tires also looked older, chalking and slightly used. End of our visits to thos shop.

Bad service working slow as the can and charging over price I would never go there again ever…read moreplease stay away this place

STAY AWAY !!! If I could give them negative reviews I would. The past 6 months they have screwed up…read moreover and over. Most recently I brought in my vehicle to have the tires rotated and that was it and they didnt even do that and lied about it. However I know with certainty that they did not rotate any of the tires. Making mistakes is one thing, straight up lying about services rendered or not rendered is a complete scumbag move.

Larry and Mike did a great job making this a efficient appointment for my tires and made sure to…read morecover every other base when it came to repairs. Really appreciate the though of making sure I received the most discounts I was eligible for. Need more thorough service stations like this. Appreciate you.

Excellent service! I have been taking my Truck here for more than two years now and have been very…read morehappy with the service. I have had many things done there besides mud tires and oil changes I have had my wheel bearing replaced,my steering stabilizer they even repaired my head gasket. When you need help with your vehicle go here. Mike is a great manager who has your best interest in mind.

Had a great experience, especially for a larger mechanic shop…read more Took my car in for a noise in the rear... I had recently bought tires from them so I was a little concerned it might have been a shoddy job. They gave it a test drive, took off all 4 tires and all within about an hour had found the issue. Turns out I had a loose hub bolt in the rear. So the tire job was flawless, and somehow the bolt had gotten loose causing the back tire to make noise and all it needed was to be re-tightened. The manager Bob and mechanic Tito, took me out and showed me the issue and explained everything, as well as a few other things that should get fixed soon. At checkout time they didn't charge me a thing, which was great. Even though the issue had nothing to do with the tire warranty they let the labor go for free. Thanks guys.

Unqualified people I sent my wife there to get a change of tires.they Told my wife my car was too…read morerusty. I went to Midas and they did it with no problem stars five stars for Midas on Dewey

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

Unfortunately, I cannot recommend Independence Car Care. Took my sons truck there for repair and…read more$1,200 later the problem was not fixed. Was told they fixed what my son said was wrong and admitted they did not read the codes showing on the dash OR test drive the vehicle when done. Sent me to a specialist for a 2nd opinion who said a mechanic should have known the repair was not going to fix the issue based on the codes. Shared specialist findings with Jeff, the owner of Independence, who immediately went on the defensive. Disagreed with specialist's findings, denied knowledge of conversations we had with his manager about issues with the truck and scheduling the repair, made excuses for why they did not properly diagnose the main issue and share this info with us. Acted like my son and I were the mechanics, and they just blindly followed the single note on the drop off envelope and ignored all conversations. Additional note... when the Manager called with the price quote they found "additional" work on a ball joint they recommended. We said to told them not to repair the ball joint and they responded that they'll just go ahead with repairing the transmission. The day we picked up the truck the transmission was still not working, engine codes still on. Owner refuses to refund or discount any of the repairs they did that per the specialist should not have been done.

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.

I got an oil change very fast. Jeff was very pleasant with me and all the people who walked in…read more Will definitely return

Please be wary when bringing your vehicle to this location as they are careless and only care about…read morethe profit being brought into their store, not your safety or quality of service. Brought my car in for a NYS inspection, was told I needed to change my control arms so I gave the go ahead, couple days later the ball joint popped out as I was pulling out of my uncle's driveway which caused even MORE damage and risked my safety driving my car off Firestone's lot. How did it pass inspection this time around when it was in worse condition from when I first brought it in? No idea. The tech who worked on my car was Dylan and I was told from his coworkers that he should have been let go months before because his work was not up to standard. I brought my concerns to the manager, Wes, and requested a full refund on the services because of the safety concerns, for myself and others on the road, but he only offered to refund me for the labor because the "parts were already required to pass my car for NYSI." How did it pass this time around? It broke down two days after they passed me for my NYSI and caused major damage to my car that was perfectly fine before they touched it. Wes also wrote in my car's notes that it "somehow backed off the threads," they over worked that nut so much that the nut was stripped and it fell off while I was driving. Please triple check your car before you leave if you do decide to bring your car to this location. I am so incredibly lucky I was not in a serious accident because of this terrible installation and the sorry ass excuses from this shop.

The car buying experience was a bit of a mixed bag…read more The good: The saleman was very curtious and easy to talk to. The dealership was clean and seemed like an efficient operation. The price I paid was fair. I didn't get a good price for my trade but that's because the resale value of used EV's is awful right now. Most of the transaction was performed via email and text messages, this didn't seem to be an issue. The not so good: When I tried to correspond, replys to my messages were very slow and the responses were sometimes vague. I made an appointment to close the deal and ended up waiting for over an hour to talk to the salesman, I was on a tight timetable and had a long drive to dealership. The final part of the transaction was rushed as they were closing. One of the financial guys came up to me after all the paperwork was filled out and said they needed an extra $500. This is the third time a dealer has tried to squeeze another $500 out at the last minute.

RUN from this business. PLEASE. And please read this review. These people are scam artists. I was…read morepregnant with our third a year ago and we had very limited options as we are in the process of improving our credit. They were very friendly upon arrival, we only qualified for a Chrysler Pacifica which isn't really what we wanted but again, fine. The Pacifica we drove was decent. I pointed out the minivan on the website had way different features than the one we test drove, and it said it would be a different color. The salesman didn't even look into it. Told me that the one we test drove was the correct one, that they must've mislabeled the website. We buy it, drive it off and are driving it about a week or two. They call us and tell us the van we are driving isn't the van we bought and we have to return it and take home the correct van. What??? They tell us "oh don't worry, the one you ACTUALLY bought is super nice, way better than the one you accidentally took home!" BULL. We didn't have many options as again, I was pregnant with our third and our only other vehicle was a civic. So we really needed the space and second vehicle. We get the "new"van. Immediately we notice it is NOT as nice as the other one we thought we bought and test drove. We tell them that. The side mirror was broken (still is a year later since they wouldn't fix it for us), they promised us a second key fob, didn't get that. What we did get was a ten dollar gift card to a gas station, a super rickety feeling minivan, and problem upon problem. Oh goody! Today, one year later, I notice the seat is completely broken. The seat my FIVE MONTH OLD was sitting in because I didn't notice it had broken until I was taking her out. All the levers somehow broke. Completely broken. I seriously have NO idea how this happens, the only thing holding the seat upright was her car seat. Awesome. I'm in shambles. It feels so shady. There's no way that they all just broke. We looked into it online and it really seems like some cheap fix was attempted at some point (with all the other issues on this thing I wouldn't be surprised) and their fix didn't hold up. I'm livid.

Pete was recommended to me by a long time friend as an alternative to going back to the dealer for…read moreeverything. PRR has done several jobs for me and I am completely satisfied. Pete is knowledgeable, trustworthy, fair and honest.

From the owner: Honesty, Integrity and Complete Customer Satisfaction…read more PRR Automotive Auto Service started as a small shop back in 1994. Peter's father Risto has always done work on cars for his friends and family. Peter remembers helping him when he was 7-year old boy. Then, as soon as Peter graduated from the MCC, they decided that it is time to share their love for cars with others. Ever since, PRR has been committed to earning customer trust - one customer at a time.We are very proud of our company's tradition of 20 years of excellence of automotive service.With our good automotive repair ethics and honest business practices, we will strive to supply the best automotive repairs in the area.Every team member at PRR Automotive is highly trained and certified and we all have one common goal in mind - quality car services at a honest price.

I went to this location to get my car inspected. I have never been to this location before…read more I got there at 8:30 and there were 5 cars waiting in line. It took roughly an hour and twenty minutes for my turn. That's a little over 15 minute a car. (Mine took 18ish minutes.) Very impressive. The waiting room was clean. The bathroom was clean. The cost was cheaper than my local Nissan dealership. Highly recommended.

February 23rd we had a Synthetic oil change on our 2024 Subaru Forester Premium charged $95.00 with…read morea $15.00 off coupon I can purchase the the 5 quarts at Walmart even with labor We feel robbed technical support was weak at best will never use your business again for these rates would never use you again I would expect additional refund Richard Looby 67 Hoover Road Rochester NY 14617 Walmart oil cost $26.97