STAY AWAY !!! If I could give them negative reviews I would. The past 6 months they have screwed up…read moreover and over. Most recently I brought in my vehicle to have the tires rotated and that was it and they didnt even do that and lied about it. However I know with certainty that they did not rotate any of the tires. Making mistakes is one thing, straight up lying about services rendered or not rendered is a complete scumbag move.

They were absolutely great with me.It was pricey, but it was worth it.They did a great job.I will…read moredefinitely go back to them for any and everything that I need

Larry and Mike did a great job making this a efficient appointment for my tires and made sure to…read morecover every other base when it came to repairs. Really appreciate the though of making sure I received the most discounts I was eligible for. Need more thorough service stations like this. Appreciate you.

Excellent service! I have been taking my Truck here for more than two years now and have been very…read morehappy with the service. I have had many things done there besides mud tires and oil changes I have had my wheel bearing replaced,my steering stabilizer they even repaired my head gasket. When you need help with your vehicle go here. Mike is a great manager who has your best interest in mind.

Had a great experience, especially for a larger mechanic shop…read more Took my car in for a noise in the rear... I had recently bought tires from them so I was a little concerned it might have been a shoddy job. They gave it a test drive, took off all 4 tires and all within about an hour had found the issue. Turns out I had a loose hub bolt in the rear. So the tire job was flawless, and somehow the bolt had gotten loose causing the back tire to make noise and all it needed was to be re-tightened. The manager Bob and mechanic Tito, took me out and showed me the issue and explained everything, as well as a few other things that should get fixed soon. At checkout time they didn't charge me a thing, which was great. Even though the issue had nothing to do with the tire warranty they let the labor go for free. Thanks guys.

I made an appointment for 11am for an oil change and inspection. This took 5 HOURS for a simple…read moretask. I'm not sure what the point of making an appointment was when my car was not even seen until 3pm. I understand staff shortage issues, etc. However if that is the case then appointments should be managed more effectively to reflect how long it will actually take. An oil change is a simple task. I can pull in an out in 30 minutes at Delta Sonic. I will not make the mistake of using Mavis again.

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

Unfortunately, I cannot recommend Independence Car Care. Took my sons truck there for repair and…read more$1,200 later the problem was not fixed. Was told they fixed what my son said was wrong and admitted they did not read the codes showing on the dash OR test drive the vehicle when done. Sent me to a specialist for a 2nd opinion who said a mechanic should have known the repair was not going to fix the issue based on the codes. Shared specialist findings with Jeff, the owner of Independence, who immediately went on the defensive. Disagreed with specialist's findings, denied knowledge of conversations we had with his manager about issues with the truck and scheduling the repair, made excuses for why they did not properly diagnose the main issue and share this info with us. Acted like my son and I were the mechanics, and they just blindly followed the single note on the drop off envelope and ignored all conversations. Additional note... when the Manager called with the price quote they found "additional" work on a ball joint they recommended. We said to told them not to repair the ball joint and they responded that they'll just go ahead with repairing the transmission. The day we picked up the truck the transmission was still not working, engine codes still on. Owner refuses to refund or discount any of the repairs they did that per the specialist should not have been done.

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.

UPDATE; I fallowed through and sent them all relative…read moreinformation as suggested by Jason the owner who contacted me on google reviews. Then he said that a regional manager will call me in a couple of days to resolve the problem. That was nearly 2 weeks ago. This is really no surprise to me. Also, I failed to mention in the original post that I was overcharged nearly 100 bucks because I didn't review the receipt until after writing the original review. At this point I honestly rather not deal with these shysters. I'll suffer the financial loss. Changing my two star rating to a one star. Do yourself a favor and don't take a gamble with Firestone.

I had an apt at 1pm. At 2 I was given the diagnosis and I decided to go ahead and have it repaired…read more I was told it would take 1 1/2 hours to repair. It's 5pm and I'm still here. No one has communicated with me what was going on. It's ridiculous to have to be here for 4+ hours

My service consultant was Chris. Super friendly and got my car checked in quickly. The repair was…read morecompleted within an hour! Highly recommend!!

They are unprofessional and inconsiderate. I had an issue with a car I bought a year ago from them…read moreand when I came in I spoke with Finance that stated it was covered under my warranty.When I get to the service dept the gentleman (I use that loosely) ask what's the issue. I show him the paper for my warranty and tell him it may be a problem with my muffler or exhaust. Immediately without hesitation and rudely he says "I don't think exhaust is covered". Then I say I had the car a year and things are falling from underneath and he says "Rust happens" just as rudely. I wouldn't recommend them for any service and at this point not even for a car. This was the second issue with them. The first time they basically had my car from 9am-6pm for an all around inspection. Wouldn't return my call, when I got back to the shop it was closed and it was 8-10 men standing around staring at me. No sorry it took so long or anything of the sort. They took the covering off the door that covers the key hole and left it in my cup holder. Then on my review on Google someone left a message (from Bob Johnson) saying someone would reach out to me to discuss my concerns. Of course they DID NOT. I recommend that you go to Independence Care if you are in Rochester NY. Please save yourself the headach going to Bob Johnson. Once they have your dollars they don't care (or atleast when it comes to a woman) in my opinion.

Pete was recommended to me by a long time friend as an alternative to going back to the dealer for…read moreeverything. PRR has done several jobs for me and I am completely satisfied. Pete is knowledgeable, trustworthy, fair and honest.

From the owner: Honesty, Integrity and Complete Customer Satisfaction…read more PRR Automotive Auto Service started as a small shop back in 1994. Peter's father Risto has always done work on cars for his friends and family. Peter remembers helping him when he was 7-year old boy. Then, as soon as Peter graduated from the MCC, they decided that it is time to share their love for cars with others. Ever since, PRR has been committed to earning customer trust - one customer at a time.We are very proud of our company's tradition of 20 years of excellence of automotive service.With our good automotive repair ethics and honest business practices, we will strive to supply the best automotive repairs in the area.Every team member at PRR Automotive is highly trained and certified and we all have one common goal in mind - quality car services at a honest price.