I stopped in yesterday had to get my windshield fluid filled. The man who helped me was amazing. He…read morefilled it up the whole gallon, offered him to pay for it. He said nope on the house. Thank you, you guys are amazing.

I recently had both an inspection and an oil change about a month apart. Both experiences were…read moreexcellent, as usual, at the Geneseo, NY Jiffy Lube! The oil change was done in 15 minutes, as promised. The staff members are professional, supportive, and easy to work with. Keep up the great work, I'll be back!

1 star for the guy at the counter, 5 stars for the mechanic…read more My husband made an appointment a few days in advance for 5 PM. We were concerned when we arrived because the bay doors were closed and there was only one car in the parking lot. I had also booked an inspection via the website the week prior, but my appointment was canceled due to the technician not working during the time I scheduled it. (This issue was resolved, and they squeezed me in the next day.) We arrived 15 minutes early and saw that the employee working the front counter was sleeping in a chair directly across from the main entrance. My husband and I talked for a few minutes, hoping to wake him up, but he remained asleep. Eventually, my husband walked closer and said "excuse me" a few times--still no response. At that point, we were genuinely concerned for his well-being. After raising his voice slightly, my husband finally woke him. He asked if anyone else was there, and we told him no. (The bay doors were closed, and we weren't about to go through a door labeled "employees only.") He half-heartedly blamed "PJ" for us not being helped, but it was clear he was the one responsible for the front desk. Once he found PJ--who was literally just in the back of the shop--PJ quickly got to work. It took him about 10 minutes to find and patch the leaky tire. We spent more time waiting for the receptionist to wake up than we did getting the actual repair done. Overall, we were disappointed with the customer service but very thankful for PJ. We will not be returning or recommending this location to anyone. My suggestions: 1. Replace the employee who was sleeping at the counter. 2. Fix the website so that: * Appointments can only be booked during timeframes when the correct technician is available. * Booked appointments appear properly on the employee side, so that even if someone is napping, they have a chance to wake up before the customer walks in.

An overall amazing experience and service with Craig and his team. Came in a random Saturday with…read morealignment and tire issues and they took care of us right away and got us on the road. Their kindness and service was much appreciated!!

Yes, they are more expensive than other places. But you can drive up without an appointment, get…read moreyour oil changed without having to get out of your car, and drive off in just a few minutes. That's why you're paying extra. Also, they only do a few things. An oil change, an air filter, wiper blades....They don't overhaul engines, they don't do AC repair, they don't sell tires. So when you go there to get an inspection, if something is going to fail, you know it's because it failed and not because they are trying to get more money out of you. (Not that all places do that, but you have piece of mind that it's not being done here.)

Update as of 1/31/26. I have been to this location multiple times since i last wrote my glowing…read morereview. Since then every-time i go I'm stuck waiting for an inspection or told the inspector went home so no inspections the rest of the day. Isn't the whole point of valvoline to be able to pull in get your vehicle serviced and be out in a timely manner? Maybe i was just lucky the first few times i went and was able to catch the right time to get an inspection and oil change. I could have just made and appointment somewhere else if i wanted to wait an hour for stuff to get done.

Pains me to write this review as I've been a customer for over 20 years and typically have nothing…read morebut good things to say, and they have helped me out of many jams. They have even fixed minor problems, and refused any sort of payment multiple times. My car battery tested unusually low during my inspection, I was asked to come back to double check as it was extremely cold that day. I stopped by a couple weeks later. They are too booked to do, it. Isabella tells me to bring it back Thursday morning. Bring the car back Thursday morning. Patrick clearly annoyed with the fact I was in the shop. Not sure if I wasn't put on the schedule appropriately, or just having a personal bad day. Car battery gets checked. Patrick has battery tested "it's at 56% you're good to go." I inquire if that is normal for a battery I believed to only be a year old? "Yeah new batteries can test as low as 80% in this weather, so 56-80% is acceptable." This was said in front of a full waiting room. I inquire with friends more mechanically inclined than me. I am informed yes l, weather will affect the test but, that's testing at a 2 year old charge. Patrick couldn't be bothered to look up as to when the battery was replaced for me to confirm the date. Didn't discuss how the warranty would be determined. A 24% margin of error seems pretty high for a determining factor on a warranty. Didn't tell me what determines an under performing battery, and what would qualify for replacement. Nor tell me when the warranty expires, to potentially bring it back in warmer weather to test again, before the warranty is null. Very disappointed, this is not reflective of brand and service I have become accustomed to, glad they have a second location. I will be avoiding the Transit location.

OMG...Scruggs on transit I love this place... They are so honest.. they don't try to sell you…read moresomething you don't need. I first went to them when one of the car dealerships said that the computer on my car needed to be replaced.. NOw any other place you would go would say oh yea you need that.. 2 hours after I dropped my car off I received a call from Scruggs telling my car was ready.. Said that I only needed an inspection and a new battery... nothing wrong w/ the car.. then i took my newer car to Scruggs on transit for an oil change.. i get a call back that i needed a lot of work done.. head gasket etc.. something you would think that the dealership would've taken care of...once i received the cost i was ready to cry.. they offered me a 3rd party lender.. YAYYYY!! that was awesome.. the people there are the greatest..Henry, Patrick, Carmine (he did the work on my car), Isabella.. I was treated like one of the family.. i will be going there anytime i need to have something done on the car.. you should go too.... THEY ARE THE BEST!! SO MUCH BETTER THAN THE REST!!

"Nick is the kind of manager who makes you feel genuinely at ease. He takes the time to explain…read morewhat's going on with your car instead of talking over your head, and he treats you, especially women, who too often get brushed off at auto shops, with real respect and patience. It makes a huge difference to walk in somewhere and not feel talked down to. Thank you, Nick!! JoAnn T.

I've been going to them for years and had 3 cars worked on by them. They always do an amazing job…read moreand they only complete the work that you need. They have a nice comfortable waiting room and everyone is very nice. Sometimes it takes a little long to get in for an appointment , but I would rather wait to have someone I trust work on my car!

Excellent service, friendly staff and fast response time. My Harley Davidson broke down in…read moreLetchworth State Park and my insurance roadside assistance couldn't get anyone there for 2+ hours. Called up Jimmy's and they were there in less than half hour. Great and secure setup for motorcycle towing. Highly recommend.

My truck was broken down. They came out in the middle of the night. Fixed it the Sunday morning so…read moreI could get back on the road to my family. They went above and beyond, sending me messages and updates. There pricing was very far. If I lived closer I would go back.

Not even a year ago took my jeep in for them to look and tell me what all needed to be fixed. Came…read moreback with $5000 worth of stuff wrong. Asked if i fixed it all if they thought it would last 2 to 3 years. Told me absolutly. Just took it to a friend to look at a part that broke and was informed the frame is rotted and absolutly will not last and they definetly knew that when they looked at it.

The best mechanic around Lockport!!! Great customer service and very respectful and very reasonable…read morewith prices highly recommend

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty