Having been in the real estate development business for over 30 years, I have dealt with numerous…read moresuppliers. We began our project working with the Ferguson reps in Atlanta before our move to Beaufort, SC. That's when the wheels fell off. Plumbing fixtures were delivered without our permission and our builder had to ask that they be picked up. Ferguson's accounting and inventory system is very antiquated and finding someone who will take ownership of a problem is almost impossible. When our home was completed, Ferguson's sent emails to our builder stating that they still had an outstanding balance. OK, first of all, my wife and I paid for everything and had every invoice and receipt. Second, Ferguson's was never authorized to tie anything regarding our build to our builder's account which hadn't been used in several years because our builder doesn't like working with Ferguson's for reasons we soon found out. It took several weeks and ultimately having our attorney contact the legal department at Ferguson's headquarters in Newport News to get action. The Bluffton manager, Bill Fischer, whose team created the problem, wanted no part in identifying where the bookkeeping error was or how to fix it. The Alpharetta showroom manager, Jonathan Cameron, ended up doing all of the work when Bill wiped his hands of the mess his people created, even when numerous other Ferguson's employees told him repeatedly that he was wrong. I cannot recommend Ferguson's after this event. While they may have nice products, lot's of people do. And perhaps they understand and value the customer relationship more than the Ferguson's in Bluffton.

No one is ever available to talk to you. And i experienced that on the phone and in the building.read more

This place is fantastic! do not bother shopping anywhere else for your patio furniture (and trust…read moreme, I went to multiple places before finding this gem). first and foremost - the greatest knowledge and service. Kile and his wife Meagan were so great - knowledgeable about every product, materials, care suggestions, styling, etc. Their selection and showroom is very large. lots of styles and options to choose from. and even more so when choosing fabrics for cushions and pillows if part of your selection. there pricing is fair - not too expensive and assuredly worth every penny. they back up any purchase and will come out to fix anything if need be. they delivered the base furniture within just a couple days and even provided 'loaner cushions' and tables while they were making mine. most everything there is done on site at that location, not sent out to malaysia or china to be made and received 6-8 weeks later. this was a huge factor for us as we are on the island for the summer and desired to enjoy our new furniture as quickly as possible. I cannot recommend enough. Thank you Kile and Meagan and Palm Casual!

Casey and Kyle were great at Palm Casual Bluffton. I needed new cushions and pillows for outdoor…read morefurniture and they helped me locate exactly what I needed. I was having a party and Kyle managed to get the order expedited. He called me to let me know where the manufacturer was in the process of manufacturing my cushions. I was very pleased. in addition, when I had called earlier to order a new coffee table for my outdoor set, as mine was crumbling apart, Casey let me know that the item had a lifetime warranty. She asked me to send a photo of the table. They replaced the coffee table! I highly recommend Palm Casual Bluffton for the extra mile both Casey and Kyle went to in order to give great customer service.

If you are contemplating hiring Summer Breeze Outdoor Kitchen, wait no more. I cannot begin to…read moreexpress how satisfied we are with the results of our project. Jamie and his team are very professional and highly skilled experts who go the extra mile to ensure that their customers are satisfied. Jamie guided us from start to finish, and kept in contact letting us know about every phase of the project. Jamie also made sure our project was completed in time for our family event. We are still in awe of the results and highly recommend this company for their superior efforts in designing our fabulous outdoor kitchen.

This company used to be my tenant and never paid the rent on time. He skipped out on the last three…read moremonths rent. The owner Jamie, dodges my calls and makes excuses about why he won't pay what he still owes. If he can't even pay the rent how can you trust him to do work on your house?

WORST CUSTOMER SERVICE EXPERIENCE EVER. The manager ED was…read morevery unprofessional he cursed me out twice because I told him the table I got from them broke within two days. Save your money. Do Not Buy from these people. They don't even deserve a one star.

Purchased a smart TV through the rent to own option and was contacted a week later to be told they…read morehad given me the wrong TV. I explained to the rep that this was the TV he haD given me and the one I had picked out. Nope was given a new price, almost twice what we agreed, or they would come and take the TV I had already installed. I told the rep that we should get the sheriffs office involved and the problem miraculously resolved itself. Buyer Beware!

I recently purchased a 48" range from Billy wood Appliances. I want to start by saying that John,…read moreour sales representative, was excellent--knowledgeable, helpful, and a pleasure to work with. Unfortunately, the installation experience was extremely disappointing. When the installers arrived, they immediately said they couldn't get the range up the stairs. Fortunately, we had some of our own employees present who carried it upstairs without any issue. Once at the top of the stairs, the installers asked if we would move it into the kitchen. Since we had already paid for full installation--including delivery to its final location--we declined to take on that responsibility ourselves. The installers then used a dolly to move the range, dragging and slamming it up and down our newly refinished stairs leaving visible scratches along the way. When I pointed out the damage and asked them to stop, one of the installers responded dismissively, saying they work in many multi-million-dollar homes and "do that all the time." That response was both unprofessional and unacceptable--damage to a customer's home should never be treated so casually. Overall, while the sales experience was positive, the installation service fell far below expectations. Because of this experience, I chose to purchase the remainder of my appliances from a competing company and would not recommend Billy wood.

Excellent! BWA has numerous top quality appliance choices…read more They professionally handle the delivery plus the removal of old appliances. There's no greater option for appliances. Go to BWA one stop shopping.

Went there for a wrench but didn't know the size I needed for my bike rack. Scheck…read morecame out with different sizes so I could get the right one. That is amazing costumer service. Plus it was freezing out. Thank you Scheck.

Took my 15% off Ace Reward coupon to the local Bluffton store today and inquired about ordering a…read moreDeWalt item. After inquiring about using it on one item only, I was shown in a not very friendly way, that there was a little tiny sign available that showed all the items that are not eligible for Ace rewards; mostly more expensive power tools. This I think is deception. I refuse to spend any more money there.