It pains me to have to write this review but I feel this needs to be addressed…read more
I'll start by saying the food was excellent. We had the fried calamari, the Pork Chops Mike, the Chicken Mario (x2), the Veal Mario and the Short ribs, Meatball and sausage special. We also has 4 glasses of wine, seltzer and sodas. We were quite satisfied with our meals and I recommend the food...until...
My Uncle finished before the rest of us. A waiter immediately reached over and took his plate. I had moved my plate for my Aunt and husband to taste my dish. The waiter immediately asked if I was finished and took my plate to wrap up. I know, I should have stopped this but I was in shock. Three of us were still eating as they took the bread, cheese and red pepper from the table without asking if we still wanted it. A lot of times people use the bread to sop up the rest of the sauce. This is, after all, an Italian restaurant. One at a time they just started clearing the table as we were eating, reaching over us, even getting between the arms while my son was eating. This is RUDE!!! Filomena's is supposed to be a fine dining restaurant. At this point, being seated, ordering drinks, appetizers, drinks and dinner...we were there less than an hour and fifteen minutes! Clearing plates one by one as people finish makes others feel rushed or self conscious, not exactly hospitable.
When we were all finished eating, our waiter, Mike, asked if we wanted dessert. We said, yes...he gave us the menu and as we were getting ready to order there was commotion at the table next to us. Seems, the restaurant told them they had to leave the table. These people had just finished eating!!! When we saw the way the other guests were treated and how we were being rushed, we decided to go somewhere else for dessert.
Filomena's is RUDE, DISCOURTEOUS and can't follow basic restaurant etiquette. They are not interested in a customer, they rush you and make you feel unwelcome and unwanted. Our bill was already over $300, we were not going to give Filomena any more of our money, only to be rushed out before we could swallow our food.
As for the bill, we were charged $29.00 for the fried calamari which is listed on the menu for $17.00. It came with sauce, which they took away, again without asking. This was not complimentary, we paid for this.
Filomena's has good food, but honestly Filomena's has no manners. You will NOT be made to feel like family, you truly are just a dollar sign.
The ambiance was rushed and shuttle like. Next,next,next...From the moment we sat down, it felt as though the staff's primary goal was to turn the table over as quickly as possible rather than host a hospitable dining experience, clearing the plates felt aggressive, making the evening feel more like a fast-moving conveyor belt than a proper sit-down dinner. While I understand restaurants have table turns to manage, a meal should still feel like a hospitality experience, not a hurried transaction.